Reviews

Review Details

• Review fromChris D

  Date: 11/15/2024

  1 star

  Chris D

  Date: 11/15/2024

  Terrible experience!!!!
  Given a time frame between 8am- 4 pm. I called Freds appliance at 7:30 am inquiring a more specific time. I was told 12-3 and guaranteed that the technician would call with a more precise time. Technician never called. He must have briefly knocked ion the front door and left abruptly. WE DID NOT RECEIVE ANY SERVICE.
  I was frustrated when I called customer service. The agent told me I was rude and refused service. ( this is our third microwave in 8 weeks and it’s my birthday ).
  The technician didn’t call as he was suppose. The ladies on the phone did NOT care at all.

  Fred's Appliance

  Date: 11/17/2024

  Hello! Thanks so much for further sharing your experience with our team. We gave it our all to work with you & we're just not a fit for each other. We'd encourage you to contact the manufacturer directly to discuss alternate options. We wish you the best. Thank you.

• Review fromAshlyn G

  Date: 01/16/2024

  1 star
  Horrible, if I could give them 0 stars, I would!
  My fridge has been broken since December 14th They have been out 5 TIMES to fix it. It is still broken.
  I asked them to please call me, I would like to speak with someone. They are avoiding speaking with me.
  They are trying to push me off and they are now telling me to try to contact another company to get this fixed.....unreal.....

• Review fromCarolyn J

  Date: 12/06/2023

  5 stars
  Great service provided within a timely manner… service was stellar and a five star ?? ???????? rating is well deserved!!!

• Review fromChristine S

  Date: 10/12/2023

  5 stars
  Dan was fantastic!! Diagnosed the issue very quickly and was done before I knew it!!

• Review fromKaty W

  Date: 07/24/2023

  1 star
  LOOK ANYWHERE ELSE!!!! This is the worst place to buy if you need any service on the items they sell. The warranty is useless, because they order the wrong parts repeatedly. My ice maker stopped working 8 weeks ago. I scheduled a service appointment with a rude customer service agent on the phone. I took the day off work waiting for my window which the technician would arrive. He called at 8:30am and told me that my fridge has known ice maker issues and he would not be coming out, that he would just order the correct parts and reschedule me. I was irritated as I took the whole day off work, but at least the part would come in I called and talked to Tim the service manager and that was pointless. In the end assured me he would make sure the correct part was ordered. I was told to unplug my fridge/freezer 48 hours before the next visit so it can thaw the ice maker. Fast forward 6-7 weeks later and I took another day off work and the technician called me at 8:45am and let me know he would not be coming because the wrong parts were ordered. I waited until 9am to call the store and talked to multiple people again Tim in service from Spokane and Tiera. Service manager and his assistant. DISSAPOINTMENT with both they were rude and not helpful at all. I have now missed 2 days of work and thawed out food that has gone to waste sitting in coolers with ice that I have had to buy. They REFUSE to give me a general managers contact information says he DOES NOT take customer calls or complaints!!!!! HAHA They claim they will email him my complaint and he may or may not get back to me. THIS PLACE IS THE WORST. STAY AWAY!!!!!

• Review fromJudy G

  Date: 09/09/2022

  1 star
  I spent $500 to have my refrigerator repaired. One year and three months later the same part failed. Fred's refused to give me a break on the repair. They said the part was out of warranty by 2 months so there is nothing they can do for me. I had to pay another $500 to get the repair.