Complaints
This profile includes complaints for United States Warranty Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We submitted a claim to be paid on 4/16 We were told on the 18th of April that if we agreed to a credit card dialect we should receive it Monday the 21st. We have called every other day. Only one person handles payments and she can’t get anyone to respond to her for payment. She said they are working in days they came in. She was on the 7th last Wednesday and only one 9th today the 29th. We are out this money and are extremely disappointed this is how business is being ran.
Business Response
Date: 04/30/2025
Hello,
We apologize for any delay in payment for your claim. We received the final signed invoice from your repair facility on April 22nd. We are unable to pay on a claim until the customer signs off that the repair was indeed made, and the shop sends this in. We are working to get this paid as soon as possible, and should be handled in the next week or sooner.
We try to pay claims within a week to 10 days from the date of receipt of the aforementioned signed work order/invoice.
We hope this helps with any questions or concerns.
Best Regards,
United States Warranty Corporation
Customer Answer
Date: 04/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
**** *********
Initial Complaint
Date:12/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contract #*******
My bike went to the shop mid September and a claim was authorized.
It took quite a bit of time to complete the repairs due to parts availability and the time to do the work in addition to me authorizing and paying for additional items recommended outside of warranty coverage.
Myself and the shop have tried to get an answer as to why they have not paid and state that a supervisor had to review it first.
Repairs were authorized in person by an inspector hired to verify the repairs.
We cannot get an answer or a name of who Tina states now has to authorized and already authorized repair.Business Response
Date: 12/11/2024
Hello,
Thank you for contacting us regarding this claim. We pay in the order we
receive the final, signed work order. We realize it's been quite some time since the claim was first initiated, but without those final documents, proving the work was completed to the customer's satisfaction, we are unable to make payment.We received the final documents via
e-mail on 12/6/24 at 2:53pm. It has only been 3 business days since receipt. The
payment is forthcoming.We hope this information helps!
United States Warranty Corporation
Customer Answer
Date: 12/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It is upsetting to me that it took a Better Business Bureau complaint before we could get any form of communication. Until the shop receives the $7081 and some change I will not Mark complete.This is a huge embarrassment to me. And I was planning to purchase another warranty however the broker has failed to return calls as well.
And I fear that this shop would not honor repairs on my bike in the future due to the lack of communication when several emails have been sent to just get a solid response.
There is a lot of money at stake for them. And has created embarrassment on my part
Regards,
******* *****
Initial Complaint
Date:05/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We brought our RV to ********* ** and ****** *** in Phoenix, AZ on February 12th because the front AC unit was not working and there were issues with the passenger side slide not functioning correctly. *** ****, the owner of PRVM said he tried calling our warranty provider on Feb. 12th and Feb. 13th without any return calls until later in the next month of March. The warranty expired on Feb. 22nd and the company is refusing to cover the repairs due to not having the diagnostic in on time. Upon calling USWC, they said it was possible that the calls were missed due to staffing. Due to the fact that we brought the RV into the shop during the covered period of time for specific issues, the repairs should be covered. The contract number is ******** *nd it is under my parents ****** and ******* ***** because they purchased the RV for my wife and I. It does state that authorization needs to be given prior to the repairs, but the unit was brought into the shop for specific issues prior to the coverage ending and should be covered by the service contract. It is unfair that they are refusing to cover the repairs in the amount of $3,966.74.Business Response
Date: 05/02/2024
May 2, 2024
******* *******
****** ******** ******
*** ********* *****
********* ***** ** *****
*** ******* * ****** *****
*** **** ******
******** ** *****
Extended Service Contract
Application #*******
BBB ID# ********
Dear ******* *******:
Thank you for forwarding the complaint filed by J**** ******* on
or about May 2, 2024. Please see our comments below.
We would first like to explain that the Service Contract that *** * **** ***** purchased is our ***** **** **** ********* coverage. Information on
the Plan and coverage can be found on Pages 2-7 of the Service
Contract booklet included.
The denial of the claim for the AC and Slide-Out was because the
claim was not called in until after their service contract had expired. *** ******* included the Claims Review Board (CRB) response, as have we here. We
pulled phone records to ensure we were accurate. All calls are recorded. What
we found is:
“We
investigated phone calls received on or about February 12-13, 2024 and found no
calls from your repair facility. The repair facility called on March 19th but your adjuster was unavailable. Attempts were made to contact your repair
facility on March 19th, 21st and again on March 27th.
Our adjuster was able to speak with Ray at the repair facility on March 27th,
however the contract expired on February 22, 2024.”
Our procedure
is outlined on Page 15 of the Service Contract: Claim Procedure: AUTHORIZATION Must Be Obtained From US Before Repair Work Is Commenced. Failure to obtain AUTHORIZATION will
result in the denial of YOUR claim.
We hope this clarifies the questions the complaint noted
and clarifies our standing.
Sincerely,
Claims Review BoardCustomer Answer
Date: 05/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The RV issues happened prior to the end of the contract and is proven by the fact that it was brought in for these issues on February 12, 2024. The service contract covers deficiencies that occur while under contract. This being so, the repairs should still be covered because the issues were brought up and addressed prior to the end of coverage. I understand that the repairs need to be submitted prior to being approved, but the deficiencies occurred and the vehicle brought in for correction ten days before the end of the service contract and should be covered.
Regards,
***** *******
Initial Complaint
Date:01/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Do not use this company. It is a fraud. Warranty was denied due to something that happened to the motor before purchasing the boat and warranty. $3605 taken.Business Response
Date: 01/24/2023
January 24, 2023
****** *******
Better
Business Bureau
200
Treeworth Blvd.
Broadview
Hts., OH 44147
R** **** ******
*** ******* **
******* ** *****
Extended Warranty Application #*******
BBB ID# ********
Dear
****** *******:
Thank
you for forwarding the complaint filed by **** ****** on or about January
24, 2023. Please see our comments below.
We
would first like to explain that the Service Contract that *** ****** purchased
is our Eagle (Craft Only) coverage. Information on the Plan and coverage can be
found beginning on Page 2 of the Service Contract booklet
included herein.
The Customer’s repair facility
called in about engine issue and spoke with our adjuster on November 7, 2022.
Due to the nature of this claim, an inspection was scheduled. It was found that
the thermostat was the root cause of the failure. As this is not a listed part
under the ***** ***** Only level of coverage, the claim was denied.
We
delved a bit further into this issue, contacting the selling Dealer, The Boat
Yard, and found that this boat overheated at 595.1 hours, which may or may not
have occurred before *** ****** took possession of the boat. This lead to our
conclusion that this issue was most likely a pre-existing condition. Per Page
11 of the Service Contract: Limits of Liability: “#2. This
contract does not provide coverage for: b) pre-existing conditions:
defined as a condition that can be reasonably assumed to have existed prior to
the purchase date of the contract…”
Mr.
Dassau has initiated cancellation procedures, which our company has agreed upon
and a full refund of the purchase price of said contract in the amount of $3,605.00
will be issued. We are currently awaiting the signed cancellation form from The
Boat Yard and will then be cancelling this Service Contract.
We hope this explains our findings and has
addressed all issues the complainant raised.
Sincerely,
Claims
Review BoardInitial Complaint
Date:12/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/6/2020, we purchased a "Eagle Guardian/Towable" RV Warranty through their organization for $1,981. We submitted claims on more than one occassion for issues with the camper to include trim falling off the walls, the fireplace not working, the hot water heater not working, the skylight in the bathroom being poorly installed and cracked thus leaking water into our bathroom, as well as the slides on the camper no longer functioning due to being out of alignment. In ALL of these circumstances, the company denied claims and would not cover the repairs. Due to continued issues with the company, we cancelled our coverage and ultimately had to pay out of pocket for all of the repairs associated. We had to purchase a skylight and repair, and we had to pay $1400 for labor at the RV Dealership to fix the alignment on the slides. The warranty company stated that, because "parts" weren't needed, they wouldn't cover the repair. The company then charged us $75 for cancelling coverage due to them not covering anything even though it states in their policy, ""EAGLE GUARDIAN - The most comprehensive exclusionary coverage available. This PLAN provides coverage for virtually all factory installed or factory approved and dealer installed mechanical, hydraulic, electrical and electronic parts essential to the operation of YOUR VEHICLE". Also, it states, SLIDE OUT ROOMS/MOTORIZED POP-UP/MOTORIZED POP-OUT COMPONENTS (Hydraulic/Electric): Accu-Slide™ drive cables, actuators, control box, control switches, cylinders, electric motor, electric switch, electric switch wiring harness, fittings, gear box, gears, hydraulic lines, printed circuit board, pump, rams, reservoir, rollers, sensors, solenoid valves, topper awning springs, tracks and the gears." I could not find anywhere in the contract that states I would be charged $75 to cancel. I don't feel that being charged $75 to cancel with this history is appropriate. I want my $75 back and a full refund, or they pay $1400 in repairs.Business Response
Date: 12/20/2022
December 20, 2022
****** *******
Better
Business Bureau
200
Treeworth Blvd.
Broadview
Hts., OH 44147
RE: ***** & *********** ******
***** ******** ***
******** ******** ** *****
Extended Warranty Application #*******
BBB ID# ********
Dear
****** *******:
Thank
you for forwarding the complaint filed by ***** ****** on or about December 16,
2022. Please see our comments below.
We
would first like to explain that the Service Contract that Mr. & Mrs.
****** purchased is our Eagle Guardian Towable coverage. Information on the Plan
and coverage can be found beginning on Page 7 of the Service Contract
booklet included herein and his specific Plan is detailed on Page 9.
The Customer called in about
the skylight and slide-out issue and spoke with our Claims Administrator on
July 5, 2022. At that time, he was asked if he had a copy of the Service
Contract to which he replied he did. The customer was referred to Page 9 of
the Service Contract: Plan: Eagle Guardian Towable: “Please
Note: Plan: Eagle Guardian does not provide coverage for the following:
Functional or non-functional ornamentation (i.e. trim, molding), cosmetic
appearance items (i.e. bright metal, diamond cut metal, chrome, and/or premium
polish finishes/coatings), video gaming systems, carpet, fabric, glass,
wood, synthetics or composites, walls, ceilings, heated floors, floors, support
structures, frames, roofs, skylights, doors, windows, the
interior/exterior of any cabinet/storage compartment/cavity or any parts
related to the above listed components.”
Coverage
of only failed parts/mechanical failures was explained to the customer at that
time. It was also explained that although the slide-out is a listed part for
coverage, we would need a diagnosis as to the cause of failure. We did not hear
back from anyone on this until November 8, 2022 when Sam from Windish RV called
with a diagnosis. It was stated that the slide-out was 1/8” out of tolerance.
Replacement of rivets and shimming to repair would be required.
Please
refer to Page 13 of the Service Contract: Exclusions: We do not
cover any part, event, condition, or failure caused by, related to, or
resulting in or from: “c) attaching devices including but not
limited to: adhesives, bolts, fasteners, latches, stripped threads, welds and
solder…” As there were no failed parts, this claim was denied.
Regarding
the reimbursement of the $75.00 cancellation fee, discussed with the customer
on November 8, 2022, please refer to Page 15 of the Service Contract: Cancellation:
“If this Contract is cancelled within sixty (60) days of the Application date,
We will refund 100% of the amount paid for the Contract less any repair cost
paid or payable by us. After sixty (60) days the refund amount shall be
based on the full amount you paid for the Plan, less a pro-rata adjustment for
time or mileage used, whichever is greater, less any repair costs paid or
payable by us, and a $75.00 processing fee…”
We hope this explains our findings and has
addressed all issues the complainant raised.
Sincerely,
Claims
Review BoardCustomer Answer
Date: 12/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.While I certainly understand the viewpoint of the organization, I am disappointed and do not agree with the assessment. While yes, the slidout was out of alignment and the repair tech has to replace rivets and shim, that is becuase the MOTOR caused the misalignment which needs to now be fixed by the repair tech. The RIVET did not cause the issue. The MOTOR did!!. Due to the labor associated with the extensive repair this requries, it was $1400 out of pocket for us.
The skylight was poorly installed which caused it to crack and therefore leak water into the entire bathroom.
I quite understand that an organization would not want to refund the $75 cancellation fee for someone who just changed their mind. But this case is a bit different. We had several legitamate issues with this camper and thought we had piece of mind with this organization's warranty due to the claim of it being the most comprehensive plan available. But every time we want to use it, there seems to be symantics and therefore failure to cover anything. So, due to our dissatisfaction with or valid and legitamate claims, and due to the extensive amount of out of pocket expenses we had to endure, to cover our expenses of repairs, and to no longer be frustrated with the organization finding a way to deny every claim, we made the decision to cancel the coverage and use the refund for the expenses. We paid $1981 for this coverage, and received a refund of $1175. So, we paid this organization $806 to do nothing other than deny claims. the least they could do is refund the $75 for the cancellation fee to maintain positive customer relations and salvage their reputation.
I would like the organization to reconsider their stance on the slides and the $75 cancellation fee.
Regards,
***** ******
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