Business Profile
Employee Benefit Plans
Chard Snyder, a WEX CompanyThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Chard Snyder, a WEX Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1/5 stars
Average of 40 Customer Reviews
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Review fromLeigh H
Date: 11/08/2022
1 starLeigh H
Date: 11/08/2022
This is a deeply unethical corporation. I filled out paperwork to elect COBRA coverage through this corporation five weeks ago. I paid for two months of coverage, a cost totaling more than $1800. Chard Snyder has refused to send the proper paperwork to my health insurance company, so I have had no medical coverage at all for the entire period for which I paid. I have been forced to pay out-of-pocket for all medical costs for this period in spite of having paid that exorbitant COBRA premium. Every time I call Chard Snyder, I get a different explanation and no solution for this problem. The corporation has simply taken those COBRA payments without providing any health insurance coverage. I have never in my life dealt with a more profoundly corrupt and inhumane corporation.Chard Snyder, a WEX Company
Date: 11/09/2022
We apologize for your frustration, *****. We investigated your account, and your coverage should now be active. Our team reached out to you by phone with this update. Feel free to call us at ************ with additional questions.Review fromEugene K
Date: 10/31/2022
1 starEugene K
Date: 10/31/2022
Worst company I have dealt with. Third party biller for my health insurance. Tried to use my insurance and carrier said it was terminated by Chard. Spoke w Chard and they say they did not terminate it. Called insurance carrier to verify and found out that Chard took my payment over a month ago, but did not pay my carrier. Best part is they've already taken my payment for the upcoming month as well. Chard keeps telling me it can take up to fifteen days to activate. "So sorry" does not help when you're paying for insurance that inactive. Was quick to tell me I can go somewhere else if I like. **** *Chard Snyder, a WEX Company
Date: 11/02/2022
We apologize for your inconvenience, ******. We have investigated your account and are actively working with your insurance carrier to reinstate your coverage. Feel free to contact us at ************ with additional questions. Thank you for your patience!Chard Snyder, a WEX Company
Date: 11/09/2022
Hello ******. Your account has been updated and your coverage should now be active. Our team reached out to you by phone to share this update. Feel free to contact us again at ************ with additional questions. Thank you!Review fromTashikia R
Date: 09/30/2022
1 starTashikia R
Date: 09/30/2022
I pay for benifits every month since 2/2022 until now. I haven't been able to use my dental benefits since 3/2022 I called this company plenty of times and I just keep getting the run away about how they are going to call me back or have the insurance company fix the issue. Today was my last straw I asked for a supervisor and of course everyone was in a meeting for the 2 hours I was on the phone going back in forth after getting hung up on. They told me they are swamped and I'm not the only one having this issue if so close down or stop taking my money. Either give me my money back or fix my dental coverage. Please who are supposed to be helping me Keosia M******* Tara who hung up on me Christine And many othersChard Snyder, a WEX Company
Date: 10/07/2022
We are sorry for your frustration, ********. We are happy to investigate and try to provide assistance, but do not see you in our system as a current plan participant. We do not offer dental coverage. If you can please provide more information regarding the Chard Snyder plan you are trying to use (e.g., FSA, HSA, HRA), we can have someone reach out to you to help resolve the issue. Thank you!Review fromMelissa M
Date: 09/29/2022
1 starMelissa M
Date: 09/29/2022
IF I COULD GIVE THEM ZERO STARTS I WOULD!!!! THEY WANT DOCUMENTATION ON MEDICAL BILLS AND NEVER SEND NOTICE IN THE MAIL OR TELL YOU WHY! THEY DANCE AROUND ABOUT WHY YOU OWE THEM! LET'S TAKE A MINUTE HERE THIS IS MY MONEY SO BASICALLY I AM PAYING BACK MY OWN MONEY TO THEM! MAKES NO SENSE!Chard Snyder, a WEX Company
Date: 10/07/2022
We are sorry for your frustration, *******. The *** requires Chard Snyder to confirm that you used FSA funds for an eligible service or purchase, so you may receive a request from Chard Snyder for more information to substantiate, or validate, your expense. We are researching your account and will have someone reach out to you soon to help resolve your issue. Thank you!Review fromchris c
Date: 09/15/2022
1 starchris c
Date: 09/15/2022
Trying to deal with them at the moment. As the other reviews state they have ridiculous. documentation requirements. They lock your card before you even get the information they want from your insurance company.I Would not recommend them.Chard Snyder, a WEX Company
Date: 09/20/2022
Upon review of the account I did not find anything unusual.Participant had 4 debit card transactions in 2022.Three of the four charges were for dental expenses. According to the documentation received with the $82.00 transaction, the participant has dental insurance through Delta Dental.It is typical that we request to see the *** for dental treatments should insurance be involved.ESTIMATED INSURANCE FOR DENTAL VISITS This transaction requires Explanation of Benefits from your dental insurance provider.The statement from the dentist which shows the insurance portion was estimated - also implies the patient responsibility is also estimated.In the event your insurance provider pays more than the estimate, you are responsible for paying your flexible spending account back.A credit with the dental office does not follow program guidelines. Current year funds must be used in accordance with plan rules.It seems the concern of the participant is the fact the card became suspended before he could provide the proper documentation. 7/20 = $82.00 charge 4/29= $260.40 charge $260.40 transaction there was no response from first request $82.00 transaction documentation submitted was not sufficient participant given 15 days after this notice to submit further documentation. Final notices for both expenses which leads to suspension of card.For this participant - All requests done within standard operating procedures.Review fromKK S
Date: 09/08/2022
1 starKK S
Date: 09/08/2022
Chard Snyder is the ***** benefits administrator for my former employer. I have had to work with them twice to elect benefits over the last year and each time has been difficult. Chard Snyder refuses to provide Cobra election form and notification (DOL laws require them to provide notification and election options within 14 days, they have not and their customer service agent wrongly states they have 90 days)They have intentionally provided wrong instruction and directions in order to delay or refuse to provide Cobra benefits. For example, they instructed me to log into two different systems to get benefits, but neither system has an active account for me. They refuse to setup an active account for me in those systems. I have called numerous times, and they provide me with non-working emails to direct my inquiries to. I have emailed, but received no response. These violations have been reported to the **** of ***** and EBSA.Chard Snyder, a WEX Company
Date: 09/16/2022
I sent her election over in box and received the lower below email back. I Then I resent it to her in a secure email thinking this might be easier for her to access and Received the following email, that stated I was playing games. I spoke with Michelle J****** who was going to call to see if she could assist participant with the log in. Michelle J******, called her and got her VM. Left her a message to call her back so she can help her.Review fromStacy S
Date: 08/27/2022
1 starStacy S
Date: 08/27/2022
Do not use; eligible expenses get denied, must submit EOB for everything. Better plans out there.Chard Snyder, a WEX Company
Date: 10/07/2022
We are sorry for your frustration, *****. The *** requires Chard Snyder to confirm that you used FSA funds for an eligible service or purchase. In most cases when you swipe your Chard Snyder Benefit Card, the funds are automatically deducted from your FSA. On occasion, you will be prompted to verify the eligibility of the expense you purchased with your benefit card. In these cases, you will receive a request from Chard Snyder for more information to substantiate, or validate, your expense. This requested documentation could be copies of itemized receipts from your doctors office, dentists office, hospitals, and stores. The best form of substantiation is an Explanation of Benefits (EOB) from your primary insurance provider showing what you paid out-of-pocket. If you receive an email from Chard Snyder asking for additional information of your purchase, you must prove your expense was eligible or repay the amount to your plan. You can take a picture of your EOB, itemized bill, or receipt with your mobile device and submit the documentation on the Chard Snyder mobile app or upload it to your online account. If you dont have an itemized receipt, contact the provider or your insurance company and request an EOB or a copy of the receipt. If you do not provide the requested documentation in a timely manner, your card may be temporarily turned off until valid substantiation is received. You will still have access to your funds but will need to file claims through the mobile app or online account in order to receive reimbursement. If you have further questions, you can call ************ or email **********************************************************.Review fromLaurie K
Date: 08/24/2022
1 starLaurie K
Date: 08/24/2022
Inconsistent in paying the same claims. RE: medical claim was covered in 6 claims in previous months. That exact same claim charged in July denied, said not covered and that it was caught in an audit. Similarly for a dental procedure they covered the 1st claim but denied the second for the same procedure. Customer Service also claimed it was caught in an audit. Its pretty clear how they make money! We will discontinue *** all together due to the lack of consistency and oversite of this business. Employers beware. No employee should have to put such an effort into managing this process only to lose their money.Chard Snyder, a WEX Company
Date: 09/09/2022
Participant has been paying a concierge fee to **** DIRECT PRIMARY CARE since 2020.The majority of the time they have used their debit card and because the dollar amount is an even $65.00 or $70.00 (standard copay amounts) and merchant category code is - ******* Services and Health Practioners not elsewhere classified the system is not requesting documentation.Recently their card was placed in a suspended status therefore forcing them to pay out of pocket and submit claims for reimbursement for this expense. This is when the claims processors reached out to ******** Services internal Escalations email box. ********************* then reached out to me. My recommendation to **** was to reach out to the Admin to see how they wanted to proceed. As I have always said... we cannot unsee something that the participant used the account for. Its our responsibility to keep the participant compliant.**** did so and a few minutes later... the Admin reached out to me and included his managers.Below is my response to the Admin:Good morning ***,As **** stated in her email, we cant unsee something that the participant has supplied to us. We know this expense is not eligible.Unfortunately this has been going on for years undetected. Most of the time it doesnt go on for this long and we can have the participant submit substitute expenses paid out of pocket or repay the account. This particular person will need a firm warning that they should not use this account to pay their monthly membership fee.You may wish to turn to Compliance to see what their opinion is on this situation. It would also give us insight should we find this on future participant expenses.Please copy me in so I know how to advise going forward.*************************** Core Operations Specialist *********************** did as suggested and reached out to Compliance.Below is their response:Hi ***,******** and I discussed this. Per the discussion :2021 Plan year final service date was 3/15/2022 but they have until 3/31/2023 to file a claim.identified during an audit, it has been determined that they had been using their card for an ineligible expense and instead of going back and denying all of the previous claims, we will ***** a one-time exception and allow them to submit other eligible expenses to cover the denied transactions, otherwise, they will need to submit the monthly itemized statement provided that is available and there would be no double-dipping.Let us know if you need any further help.Thanks, (written by *********************)It was determined that the 2020 expenses would not be required to be paid back. All the other charges at this physician where marked for repayment. This includes 2021 as well as 2022. A phone call was placed to the participant.Below are the notations on the account made by the Team Leader after the phone call:I was able to speak with ***************** today but did not get very far in the conversation. I apologized for the delay in contacting her back when I started the call. I then explained that all other debit transactions for the membership fee have not been denied (ruling per compliance in this matter). She said then we can't do that, and we are trying to steal their money. She said she has already been in contact with the *** and said she will now get state attorney general and whoever else needs to be involved in this to fix our mistake. She did not want to hear any explanation on how to repay at this time. She does want a letter from us stating what was done. I explained she will receive the updated denial notices, she said that was not good enough and wants another letter specifically addressing this issue. The letter can be sent to the email or physical address listed on the account. I am escalating this issue further. I will send updated info to the admin, and compliance for responses.Phone call was placed yesterday (8/29). No further information is available.Chard Snyder, a WEX Company
Date: 09/09/2022
additional info: The *** start the call, ******************, was worried about not being able to get into the new system. *** let her know that we will send her an election from for her to elect. While ******************, was on the line she thought the *** was setting up and account for her, and also sending her the election right then and there. When she found out that was not happening, she was then worried about the time frame for the election. We let her know she had till Oct. ****************** was a bit pushy. what was not clear in the *** call was that she had to elect in order to get her account created in the new UHR system. Once she got to me, I let her know cause it was a legal document that she had to request it. I gave her the email to send it to ****************************** In the subject to make sure she puts needing an election from, and then what to put in the email to verify her. I did not think it would take more then 48 hours to respond to the email (that has been the timeline we have used) I let her know that once she gets that email. To then fill out the from and email it back to us. Let her know how to do that as well. Once we get that, she then will be set up in the new system and should get and email in about ***** hours letting her know she was set up and can get online and pay. In the call, she never stated an urgent matter, just worried about getting coverage.Review fromClinton y
Date: 08/17/2022
1 starClinton y
Date: 08/17/2022
Deny every receipt I tried using. Definitely will never be using them again.Chard Snyder, a WEX Company
Date: 10/07/2022
We apologize for your inconvenience, *******. The *** requires Chard Snyder to confirm that you used FSA funds for an eligible service or purchase. In most cases when you swipe your Chard Snyder Benefit Card, the funds are automatically deducted from your FSA. On occasion, you will be prompted to verify the eligibility of the expense you purchased. In these cases, you will receive a request from Chard Snyder for more information to substantiate, or validate, your expense. This requested documentation could be copies of itemized receipts from your doctors office, dentists office, hospitals, and stores. The best form of substantiation is an Explanation of Benefits (EOB) from your primary insurance provider showing what you paid out-of-pocket. If you receive an email from Chard Snyder asking for additional information of your purchase, you must prove your expense was eligible or repay the amount to your plan. You can take a picture of your EOB, itemized bill, or receipt with your mobile device and submit the documentation on the Chard Snyder mobile app or upload it to your online account. If you dont have an itemized receipt, contact the provider or your insurance company and request an EOB or a copy of the receipt. If you do not provide the requested documentation in a timely manner, your card may be temporarily turned off until valid substantiation is received. You will still have access to your funds but will need to file claims through the mobile app or online account in order to receive reimbursement. If you have further questions, you can call ************ or email **********************************************************.Review fromAlton R
Date: 06/23/2022
1 starAlton R
Date: 06/23/2022
Im forced to use this company every year. Recently they have been a bother to deal with. Continuous rejections for medical services that are obvious and should not need any documentation. They routinely request that we do their job for them, and gathering unnecessary documentation, uploading it to their site, so that they can review it. It is time-consuming. I believe that is why they request so much, so that you will stop using their services in this manner. I will no longer use their services next time I sign up for benefits. The program they offer is a good idea, however their continued resistance to customers using it is more than it is worth. Look elsewhere.Chard Snyder, a WEX Company
Date: 10/07/2022
We apologize for your inconvenience, *****. The *** requires Chard Snyder to confirm that you used FSA funds for an eligible service or purchase. In most cases when you swipe your Chard Snyder Benefit Card, the funds are automatically deducted from your FSA. On occasion, you will be prompted to verify the eligibility of the expense you purchased. In these cases, you will receive a request from Chard Snyder for more information to substantiate, or validate, your expense. This requested documentation could be copies of itemized receipts from your doctors office, dentists office, hospitals, and stores. The best form of substantiation is an Explanation of Benefits (EOB) from your primary insurance provider showing what you paid out-of-pocket. If you receive an email from Chard Snyder asking for additional information of your purchase, you must prove your expense was eligible or repay the amount to your plan. You can take a picture of your EOB, itemized bill, or receipt with your mobile device and submit the documentation on the Chard Snyder mobile app or upload it to your online account. If you dont have an itemized receipt, contact the provider or your insurance company and request an EOB or a copy of the receipt. If you do not provide the requested documentation in a timely manner, your card may be temporarily turned off until valid substantiation is received. You will still have access to your funds but will need to file claims through the mobile app or online account in order to receive reimbursement.
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