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American Windows & Roofing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for American Windows & Roofing's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Windows & Roofing has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased replacement windows for my entire home. The last window was finally installed on Oct 15, 2022 and they required I paid in full even though 6 screens were missing. Today is March 1, 2023 and they still have not supplied the screens that I paid over $100 each for.

      Business Response

      Date: 03/07/2023

      ***** 
      The customer had the wrong screens ordered and would like a refund. He paid $100 for full screens and has 6 that were not manufactured correctly.  We would like to offer him $600 as compensation. We have called and left voicemails to resolve this issue and have had no response.  Please let me know if the need anything further. 

      Thank you,
      ******* ***** 
      American Windows and Roofing 
      Owner 
      ************ 

      Customer Answer

      Date: 03/08/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      The company has only called me one time about this matter and that was after I filed this complaint.  They have blamed the window manufacturer multiple times when I have stated from the original contract signed date that I wanted full screens for all windows.  The only was to resolve my complaint is to provide what I paid for, which is the screens. 

      I have text messages dating back over a year dealing with one of the owners of the company about this issue and can provide them if needed.




      Regards,



      ***** *****

    • Initial Complaint

      Date:08/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June had a employee knock on my door to solicit roof inspection. Local company so figured why not. Had inspection in July. Got repair and gutter replacements approved. Company came out to get a shingle sample to match. I haven't heard back in over a month. Won't return calls or emails. I feel they were simply looking for full roof replacement jobs.only. never said anything like that but once I got approved they have ghosted me. Simply want them to replace the shingle they have taken from.my roof and make me whole. I will then find another company to replace damaged property.

      I feel they can't leave me missing shingles and not have to replace it

      Business Response

      Date: 09/20/2022

      Business has notified BBB that this problem has been fixed.

    American Windows & Roofing is BBB Accredited.

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