Reviews
This profile includes reviews for Baths R Us's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 67 Customer Reviews
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Review fromMary Jo F
Date: 05/22/2025
1 starMary Jo F
Date: 05/22/2025
On 1/31/2025 I signed a (pressure sale) contract with Bath R Us.On 2/26/2025 I notified Bath R Us that I wanted to cancel this contract. At that time, I was becoming more and more skeptical regarding the trust worthiness of this company. This was after they were here for the third time to measure for the walk-in shower and after they informed me on 2/22/2025 there would need to be a seam in the shower wall. Unfortunately, I was told it was too late to cancel.This $29,034.00 bathroom remodel included replacing a corner built-in jetted tub with a walk-in shower. Until the time of the installation (5/5/2025 - 5/09/25), I believed I would be getting a corner walk in shower that would fit in the space where the built-in tub was. Unfortunately, I received a ridiculously narrow / rectangle walk in shower. (Rather than getting a corner shower, the total shower base / shower floor is long and narrow: approx. 25 inches by 64 inches.) Note: The length and width of the shower base is blank in the contract and at no time was a sketch or drawing of the remodel *********** no time was I told the front of the shower would be in three panels. I am fairly certain that if I were to use this shower (which I will not) that it will leak given the gaps between the shower frame and the shower door. The day after the remodel (5/10/2025) I noticed the rubber strip along the side of the door is falling off, hence the shower door will no longer shut. Also, the "slipperiness" and the slope of the shower base makes it a safety factor.Other issues I have are: No formal quote / cost breakdown was provided. There is a gap between the new knee wall and vanity with incomplete vinyl flooring and trim in this space. No grab bar was installed. The lighting fixture was not centered over the new vanity. No literature was provided regarding the plumbing fixtures, the weight capacity of the shower seat, the cleaning and care of the shower walls, etc.
Baths R Us
Date: 06/01/2025
Thank you for reaching out. We have been in communication with the homeowner regarding this matter. To ensure protection for both the homeowner and our company, we have contracts in place. The customer contacted us nearly a month after signing her contract, expressing a desire to cancel. According to the terms of the agreement, she had three days to cancel; after that, a cancellation fee would apply. Our production manager visited the site multiple times and worked with the homeowner on the design of the shower door. When the customer called after the installation, we informed her that we would install her grab bar and service the shower door. At that point, she requested a full refund, threatening to leave negative reviews online if we did not comply. We take pride in our work and are committed to servicing this customer, but we will not be issuing a refund for her project.Review fromKaren R
Date: 03/10/2025
5 starsKaren R
Date: 03/10/2025
This company is amazing! Install was super fast and my shower looks beautiful! Im so happy I decided to go with a local company, the communication was spot on, and they kept their word on everything we talked about! I highly recommend!Baths R Us
Date: 03/11/2025
Yay!!Thank you for sharing and for your business.Review fromBarbara P
Date: 03/02/2025
5 starsI had my bathroom remodeled taking out the bathtub and installing a walk in shower. I am very happy with the result. It took 3 days for my bathroom remodel and the installers were great and answered my questions. Love my new vanity and floor and would recommend Baths R Us. ******* **Review fromLiane R
Date: 02/17/2025
2 starsOn Nov 14th 2024 the day of my bathroom completion was informed by the installers the company was offering a promotion for a 15% rebate. All I had to do was scan the code they gave me and write a review which I did while they were there. Wrote the company but never got a response. I guess this was a lie to get you to write a review. I don't know if the installers knew this or not. Shame on the company for not following thru with this. Warning to anyone else this is told to. Don't believe it. They will not be doing my second bathroom. Liane RosecransReview fromSharon B
Date: 12/28/2024
2 starsSharon B
Date: 12/28/2024
The installers were very personable individuals and did excellent work.Update on 12/28/24 since original post was done right after completion (had not even used the shower) and was told I would get a 15% refund/rebate by installer by writing a review. Would have been about $1800.00.But this was false and deceptive. Was also informed I could get a shave bar installed, but that did not happen either. Called to discuss these issues and also water pooling on base. Return call took about a week and left voice message. Called again and never got a return call back. Terrible customer service!!!Baths R Us
Date: 01/02/2025
Thank you for reaching out! We have sent this information over to management for review. Thank you!Review fromDouglas D
Date: 09/21/2024
5 starsDouglas D
Date: 09/21/2024
We had our shower installed by ** and **** a couple weeks ago. My wife and I had research several options and decided that Baths R Us was the way to go. We are sooooooo glad we did! I is well above and beyond what we had hoped for. The craftsmanship is impeccable. Would highly recommend to anyone!Baths R Us
Date: 09/23/2024
Yay!!! Thank you so much for sharing your experience with us. We appreciate your business.Review fromAlisha S
Date: 09/14/2024
5 starsAlisha S
Date: 09/14/2024
******* and staff were patient, professional, and kind. We are happy with the price and the product!Baths R Us
Date: 09/15/2024
Thats great! Thank you for sharing your experience with us.Review fromCindy N
Date: 09/11/2024
5 starsCindy N
Date: 09/11/2024
After the presentation by **** *. I was ready to move forward. He was very knowledgeable and I liked the products and price.Baths R Us
Date: 09/12/2024
Thank you for your business and for sharing your experience with **** with us.Review fromMarcia B
Date: 09/11/2024
5 starsMarcia B
Date: 09/11/2024
********** and ***** P were great! They were prompt each day and did a beautiful job.Baths R Us
Date: 09/11/2024
We are so happy to hear this! Thank you for sharing and for your business.Review fromLauri W
Date: 09/10/2024
5 starsLauri W
Date: 09/10/2024
Great evening meeting with **** *. and ****. Very thorough with all of the information and answered all of our questions . Took the time to go over all the choices and helped us come to a decision that both my husband and I are excited about. We recommend working with them and Baths R Us.Baths R Us
Date: 09/11/2024
Yay! Thank you for sharing your experience with us and for your business.
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