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Business Profile

Outdoor Living

Barrette Outdoor Living

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Outdoor Living.

Complaints

This profile includes complaints for Barrette Outdoor Living's headquarters and its corporate-owned locations. To view all corporate locations, see

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Barrette Outdoor Living has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April of 2024, I had the Bufftech Chesterfield Smooth Finish fence installed by ****** Unlimited. The reason for the fence was to block sound from the neighbors and a road. My decision was based on a brochure stating "Bufftech panels block 98% of direct sound, with an (STC) sound transmission class of 21, to create quiet spaces". The fence does not block any sound from the road. In June of 2024 I contacted Certainteed and they said I need to contact Barrett Outdoor Living. On June 18th I contacted Barrett and was told to send an email to ***********************************  I sent the email and received a response on the 20th to contact Preston *******. Around June 18th, I did talk to Preston, who told me someone will reach out to me. I never received a call. On July 23, 2024, I sent another email and did not get any resolution. I sent another email on 8/8/2024 stating I never heard back from anyone. Preston keeps telling me he sent the information to the warranty department. It's now 8/26/2024 and I have not received a response. I have copies of the emails if needed.

    • Initial Complaint

      Date:03/04/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased this fence 8/14/2021 which carries a 30 year warrantee. 1 1/2 years later I noticed a hole in the lower rail. The week I noticed the hole was approximately a month ago when we had a really cold snap and everyone was having problems with pipes freezing, etc. I contacted them and they said it was not covered. I believe my neighbor accidentally hit the fence while taking her child out from the backseat car seat. I did ask but she denies knowing anything about it. I told the company I believe the bottom rail was defective as it should be able to withstand cold temperatures where the product is being sold. I reached out to Lowe's where the fence was bought and they said the fence company carries the warrantee.

    Barrette Outdoor Living is NOT a BBB Accredited Business.

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