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Business Profile

Dumpster Services

Quick Rent It

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dumpster Services.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $240.00 in August 16, 2023 for 12 months, my trash is never picked up on time, they sometimes do not take all of my trash in their can and as of recent they are not picking up my trash at all, I have called the multiple times and sent a dozen text messages to the company with no response at all, it has now been 3 weeks they have not been to my house, I am seeking a refund, or at least the balance which would be 5 months ($100).

    Customer Answer

    Date: 03/18/2024

    Consumer called and stated she was refunded for the unused portion of her payment which amounted to $102 so her complaint can be closed.

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a customer for roughly 7 months and have had service missed more than it was picked up. Currently I just paid a $69 bill for 3 months on February 2nd and have only received 2 weeks of service. We are going on 3 weeks without pickup and I have called countless times and texted 3 different phone numbers, they removed the Facebook page a few weeks ago, and have not returned any communication attempts. I have contacted a new company and would like a refund for at least March and April that I have already paid for and my auto pay canceled.

  • Initial Complaint

    Date:02/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for one year of trash pick up from this company. They continue to miss picking up our trash week after week. It had been 3 weeks in a row this month with no trash being picked up. When I reached someone finally they advised me that the were are my home and no cans were out. I showed them pictures from my security camera showing can were out and had been for 2 weeks straight waiting to be picked. At this point they stopped responding to me messages through Facebook. So I called and left messages asking for a refund so I can go to another company, with no response. I then texted asking about refund and again they are not responding. This is not the 1st incident we have had with this company not providing services that we have paid for. This is the 3rd time we have had to ask why trash is not being picked up. I know we are not the only ones having this issue with the company as I see several posts on Facebook comparing about them.
    I would like my mine back so I can go to a reliable company. I get the feeling I will not get a refund from this company, reason for not responding to any of m messages.

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I set up business with Quick Rent It trash removal in November 2023, to be billed every 3 months with trash pick up every Thursday. The last payment of $75.60 was pulled from my bank account on February 7, 2024. Since then, our trash has not been picked up (or anyone around us), no one has answered any of my calls, voice-mail, texts or emails. I just want a refund so I can take my business elsewhere.

  • Initial Complaint

    Date:02/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have paid them 69 for the trash service and they have not picked up my trash won't return my phone calls and messages I want my money back!!

  • Initial Complaint

    Date:02/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I paid for a whole year of trash service in July and received a call October 30th of 2023 that my trash services would be ending November 6th of 2023 due to not having “the customer base they hoped they would have in our area”. The lady left a voicemail which I have a screenshot of her name is ******. She stated a refund would be sent to us since it wasn’t a full year and we have yet to receive it. I tried calling sometime in December and left a voicemail about not receiving the refund and they have not returned my calls and still will not answer my calls.

  • Initial Complaint

    Date:02/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company stopped coming to pick up our trash from there dumpster on our property. I stopped there service and it has been 6 months and there dumpster remains on my property full of trash...
    .
    I want there dumpster removed that they left full of trash

  • Initial Complaint

    Date:01/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trash company just stopped collecting trash without notice. Trash has been sitting at the curb for two weeks. Company will not return call. I want to cancel my service with this company, aka cancel my auto pay and be refunded from my last quarterly payment starting from the week they did not pick up trash, week of Jan 15th.

    Business Response

    Date: 02/20/2024

    The customer was refunded and then charged a dispute with their bank as well. We responded to said customer and got their service cancelled. 

    Customer Answer

    Date: 02/28/2024

    The customer indicated by phone that the business has resolved their complaint.

  • Initial Complaint

    Date:01/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company for trash pick up in July (first pick up to be July 21) and paid them a year in advance. They started not picking up our trash in November and after a couple weeks I called and found out they cancelled our service in the area the end of October (last pick up was October 27). They stated they sent emails to those customers affected (I did not receive an email) but many did not receive this email - I was one of them. They stated they were going to issue a refund but I still have not received one from them. When I called back in early December, they stated they were having issues with their credit card refund system and are working to resolve and if that couldn't be done, they would send out refund checks. It is not close to the end of January and still nothing. I have tried to call them multiple times but they do not answer the phone - I have left messages but no return call either. They owe me $150 for the services they did not provide.

  • Initial Complaint

    Date:12/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for 3 months of trash/garbage services and they failed to pick up my trash or return my messages or refund my money

Quick Rent It is NOT a BBB Accredited Business.

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