Business Profile

Property Management

The Wallick Companies, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Wallick Companies, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

51 total complaints in the last 3 years.
15 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/11/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 9th 2023, we submitted a complaint about our apartment supplied refrigerator going out. We lost 4 gallons of milk and 2 dozen eggs because of it

Today, December 11th 2023, they said it was because our freezer was full, and that rearranging stuff would fix it. We did, and the refrigerator is still broken.

We are tired of them doing this. We had a similar issue with a dishwasher, for the last 2 years, and they kept putting it off. They eventually bought us a new one a month or two ago. They put off everything around this complex (Laughlin Woods Apartments). I'm sure if you ask other tenants, they'd tell you the same.
Business Response
Date: 12/12/2023
We are researching this complaint and apologize about the inconvenience. I'll have more detailed information to report before the end of this week. Thanks
***** *****, SVP
Customer Answer
Date: 12/21/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

***** **********
Initial Complaint
Date:11/30/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11 20 2023 I was denied a solution after presenting my proof of the amount I was noted to pay for rent. They readjusted the amount without explanation resulting in late fees and past charges they are claiming to be owed to ***** *****/ The Wallick Community LLC. Office Manager ***** ***** has refused to give an explanation for the charges.
I tried to reach out to Corporate office and I'm still waiting for a response. With the D rating from BBB,it's not a surprise considering that the corporation doesn't seem to have an active administrator. I understand through research that the company has multiple active lawsuits. Especially when the past owner retired shortly after receiving millions of dollars of Covid Relief funding. My contact information is available for response. Please !
Business Response
Date: 12/04/2023
Hello, There is a call in from the corporate office dated 12/4/2023 at 11:11am. I, the Regional Manager returned her call at 2:11PM and left a voicemail. Thanks
Customer Answer
Date: 12/15/2023
*******, **** 20939365 The Wallick Companies, LLC Dec 15, 2023 11:00 AM 1
Initial Complaint
Date:11/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have lived in my apartment at ***** *** for 10 years, last couple of years is when they became the managing company for the complex where I live. They keep putting eviction notices on my door and I have all of my receipts as proof they have been paid. This is very frustrating and embarrassing for my kids and myself to have eviction notices plastered on our door. The ledger they have regarding fees I owe is incorrect I have been calling and leaving voicemails with ***** *** rental office as well at to Wallick Communities corporate office, I have submitted emails again with no response regarding this situation. I am on section 8 and I believe this is harassment due to that fact because I cannot figure out any other reason they are doing this to me. I have mold in my apartment, I have numerous maintenance issues that have not been addressed. I have been put in danger in my apartment due to neglect of maintenance upkeep. Unfortunately due to my finances I can't move to another residence but I don't think its right to be ignored, embarrassed and targeted. I don't know what else I am supposed to do or who else to turn to.
Business Response
Date: 11/22/2023
Thank you for bringing your experience to our attention. We deeply apologize for your experience and would like to work towards a resolution. Due to the complaint regarding rent collections, we will be reaching out to you personally to resolve. As for maintenance requests, I do not have any outstanding work orders in the system so we will be reaching out to you for that as well. I want to make sure we are addressing all your maintenance issues. Again, thank you for reaching out, and we will address your concerns regarding rent and work orders. Thank you.
Customer Answer
Date: 11/28/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 20847460

I am rejecting this response because: nothing has been done. I did get a call from management and I sent an email to address concerns but I have not had a response back and not one maintenance issue have been resolved.

Regards,

*******************
Customer Answer
Date: 01/23/2024
Hello, maintenance issues have not been resolved and now there are more problems with the unit because nothing ever gets fixed. I've been living in Marsh Run for almost 10 years and the unit is due for repairs. Also, I cannot pay my rent online due to billing issues. I would prefer to pay online that way we don't have problems like the one we're having. I have send all receipts and emails in regards to rent payments to the rental office in November of 2023 showing that I have paid my rent each month of 2023 but here we are in January of 2024 and it still has not been fixed. Why?
Business Response
Date: 02/13/2024
According to our regional manager, *******************************, our maintenance staff has completed Ms. ****** work order requests with the exception of the garbage disposal which is being repaired sometime today.
Her resident ledger has been corrected as well. The assistant property manager, *******, has emailed her to confirm. Hopefully, Ms. **** will be satisfied with our progress, and we apologize about the delay and inconvenience! Thanks
*********************

Customer Answer
Date: 02/14/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 20847460

I am rejecting this response because: I requested someone to fix my garbage disposal months ago. I had someone come out and fix it because the smell was horrible, so I did that. A maintenance man came to my home last week while I was at work and my daughter informed him that we already had someone come out MONTHS ago to fix it. However, the maintenance man came out yesterday (again, I was at work) when I came home my house smelled like paint, my son said that the maintenance man came out and did "something in the kitchen" however I don't know what was done everything looked the same just smelled like paint. I am ALSO rejecting this due to the ***** carpet. I moved in 2015 the carpet was supposed to be replaced before I moved in but something came up and I was told they would get to it. So, here we are almost 10 YEARS later and I am still trying to get this done. Since 2015 we've had flooding in the apartment several times and each time the water sat there for days making the already gross carpet now a health hazard. I was trying to get this resolved without legal action. Please help! I am not asking for anything that not necessary, this needs to be resolved as soon as possible. Thank you for your time and attention.

Regards,

*******************
Business Response
Date: 03/11/2024
We have fixed everything that was listed minus replacing the carpet. She has had a section 8 inspection recently and there was nothing about her flooring failing the HQS inspection. The carpet cleaning company is going out on Wednesday.
Customer Answer
Date: 03/13/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

******* ****
Customer Answer
Date: 05/31/2024
BBB NOTE: Consumer filed a new complaint online that was flagged for review as a possible duplicate complaint. BBB Complaint Acceptance guidelines do not allow your BBB to validate additional or duplicate complaints from the same consumer against the same company involving the same account or marketplace issues, as we report both the number and nature of the complaints that we process.

We have closed the duplicate complaint and copied the additional information submitted and we have manually posted it to the original complaint case below. Based upon this new information we are resuming BBB Dispute Resolution Services. We appreciate the patience and understanding of the parties.

Complaint Type:
Customer ********************************** Issues
select
Problem:
I am unable to have ANYONE from Wallick Communities to respond to my calls, voicemails or emails. I need someone to contact regarding charges on my account and to fix maintenance issues. My son and I both had asthma and I have put in SEVERAL maintenance requests (online and via phone)to have air conditioner fixed and no one has responded. I want to have the pest control papers sent to my home. They either don't show up or they don't do the job. Nor do they give a time. If they come when I'm at work and my youngest son is at home he has no where to go for three hours. It's pointless. I wish I could have them respond to my directly versus me having to contact the BBB to get a response. I really would like to have this resolved in a timely manner. But Wallick doesn't do timely. The residents have make an appointment to come to the rental office. How can you make an appointment when no one responds to calls, voicemails or emails? Please help. Any advice would be greatly appreciated.

Desired Resolution / Outcome
Desired Resolution:
Other (requires explanation)
Other (requires explanation)
select
Desired Outcome:
I want the maintenance issues to be resolved and my rent ledger to be corrected.
Business Response
Date: 06/24/2024
USA **** is coming tomorrow to fix the ** unit.
Customer Answer
Date: 07/08/2024
I apologize for the delayed response. I have had a serious surgery recently and I did not follow up like I should have. Yes, Marsh Run apartments are delinquent on maintenance requests and there are many. In addition to the rent ledger needs addressed to be corrected.
Initial Complaint
Date:10/31/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
refund of 540.00 due me. moved out on oct. 10th. sent message to wallick on whereabouts of refund. no answer. i do have a paper given to me on move out with my new address, and on how much i will receive. i do not know how to copy and send in this file.
Business Response
Date: 11/07/2023
Please be advised that Ms. ******* security deposit balance check was mailed out on 11/3/2023. The disposition process was delayed due to some missing move-out documentation that was uploaded to our accounting department recently.
Please allow 7-10 days for USPS mail delivery. Thank you for your understanding!
***** *****

Customer Answer
Date: 11/08/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

**** *****
Initial Complaint
Date:10/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have continuously reported multiple major issues with my community. Most importantly I reported that the A/C unit continues to not work. The children started school at the end of August 2023 and the report that the A/C doesn’t work was done before the children went back to school. We also reported that the oven was broken and gas was leaking at the beginning of September. Nothing has been done and of course the temperature has dropped and we now have no heat. We have continuously reported the lack of insulation, the carpet has been coming up since October 26, 2019 when we moved in. It takes forever for anyone in the office to acknowledge information sent to anyone within Wallick. Only notices they are consistent in giving in a timely manner are 10 day notices and REACT notices and those still don’t come on the proper dates. There has yet to be a good representative for ******** ***** since we moved in. I feel like we are being punished for giving notice to move out. It took forever to get a straight answer about updating the property residents even though I immediately reported the change there was never any follow up on any of the questions I asked. I was left to figure things out on my own. I filled out abuse paperwork based off information that was sent to me and it was never taken seriously just like any other complaint I have made to CPO, Wallick or Homeport. We are being tortured for unknown reasons and my child shouldn’t have to keep suffering for company or adult issues. It is clear they don’t want us here. I have included an email that we sent November 8, 2022. More issues have come up since then and only about 5 of the over twenty items reported were repaired.
Business Response
Date: 10/13/2023
Thank you for your feedback, ********* and we sincerely apologize for your less than par experience while you have lived at ******** *****. We do acknowledge that there was a maintenance request entered in September for the air conditioning / furnace and to replace the stove due to the glass being broken. As of today, it is our understanding that your stove has been replaced and your AC / Furnace unit has been repaired. As for the carpet issue, it is noted that you are moving out in 2 days per your submitted notice, and we will be sure to make note of the flooring, so you are not charged for any wear and tear of the carpet. Again, we do apologize for your experience while living at ******** ***** and we will take this feedback to ensure that we improve our processes and responsiveness on site.
Thank You
Customer Answer
Date: 10/23/2023
BBB called the consumer using an automated calling system. The consumer replied with a text message with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

###-###-#### ******, ********* 20723709 The Wallick Companies, LLC Oct 23, 2023 11:46 AM

Customer Answer
Date: 03/05/2024
Complaint Detail / Problem
Complaint Type:
Customer Service Issues
Customer Service Issues
select
Problem:
We have consistently had problems with this property since we moved in 2019. To this day I’m still being charged for the company mistakes. The latest complaint is due to multiple inspection failures on the owners part. There is never anyone available to resolve issues and now me and my family are faced with homelessness because of yet another mistake on ******** *****’s part whom are managed by Wallick Communities. Please help us.

Desired Resolution / Outcome
Desired Resolution:
Other (requires explanation)
Other (requires explanation)
select
Desired Outcome:
I need my account corrected and I need them to lift the vacate notice that was caused by them. There is a crisis in our apartment complex and we need help.
Initial Complaint
Date:09/09/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted my rental application 7/11/2023 and paid the $30 application fee. It is now 9/9/2023 and they have yet to process my application. I’ve expressed to them several times that I am homeless and my housing choice voucher expires in less than 30 days. No one answers the phone the office is always closed I’ve emailed them several times and gotten no response.
Business Response
Date: 10/13/2023
Thank you for reaching out and we sincerely apologize for your experience while applying for the apartment at ***** ***. We have pulled your application and are working it diligently with compliance to complete the process. Thank you
Initial Complaint
Date:08/09/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Entered by BBB staff DC. Consumer states she has lived there for 2 years with no issues. Due to her stating she didn't want to be friends with another tenant, the person went to the office and stated the consumer had unauthorized people & animals living with her and the living conditions were unsanitary. Consumer has been given lease violations and doesn't understand why. They haven't tried to enter her apartment to explain violations to consumer.
Business Response
Date: 08/18/2023
Good afternoon,
Ms. ***** has been issued multiple lease violations due to the nature of the complaints, unit inspections, and unauthorized pets, and activity at her residence. These notices that I have attached are issued as an opportunity to ensure she is given the proper notice to correct as part of her lease responsibilities as a resident at Harbor Ridge. If she fails to correct the violations, she can be subject as the violations indicate termination of tenancy. I hope this assist with resolving the nature of her complaint, but she does have the responsibility to correct each violation issued to her and we are happy to resolve given she complies with her lease agreement and has no further violations.
Thank you,
********* *******
Initial Complaint
Date:07/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am the current resident of a unit managed by "The Wallick Companies, LLC" and I have been waiting for over a year for various maintenance items to be repaired. a Broken Bathroom Sink, Broken stove vent hood light, and a broken refrigerator/freezer door. i have called 2 different numbers indicated on the website **************** and rental office documentation
phone numbers:#
###-###-#### & ###-###-####
no answer is ever received and when called and both numbers have mailboxes that are full and do not accept new voicemails.
Initial Complaint
Date:07/26/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the 12th of July I got a termination of my lease lut on my door. My son is being accused of something that was very impossible for him to do. He is being accused of breaking into a vacant apartment and trying to set the apartment on fire by pouring lighter fluid on the floor. On the 12th of July, I reached out to the manager *******. She told me to come tell her my side of the story and I did, which is that it's not possible for my son to be in a vacant apartment at the time she is accusing him of if he was with me at the same time. I told the manager that my son could not have been there at 930 pm if I had eyes on him in our yard at that same exact time. My son told her his side as well and that he did not know who did it but he had an idea of who did it cause he saw the boys go in the vacant apartment. So when I asked ****** the manager to show me proof that it was my soncause it's not making sense she stopped responding to me by email and phone calls. I asked ******* the manager for a police report, show me the vacant apartment that my son is being accused of and also had my son come to the office with the same clothes on the Nighy of the 11th of Juky, the night he is being accused of trying to set a vacant apartment on fire. ******* literally told me that someone told her that my son did it, and she did not see him do it cause she was not in office at that time of night cause the office is actually closed at 930 pm. I told ******* that I felt that seh was picking on me cause I've been here since March and she has violated my lease 2 times before she actually terminated my lease and she won't show or give me any proof of what she is accusing my son of from hear say not even solid evidence. Just someone can point the finger in our direand just say we did something that we may not have done and all they have to say is that it was us and my lease just gets terminated. Since i ha e moved in here nothing on my walk through has been done. I feel ************** against me.
Business Response
Date: 08/03/2023
In response to Complaint ID #20374782, Wallick Communities did in fact serve a 30-day notice to vacate due to criminal activity/attempted arson for unit **** ***** ****, **** *******. This was after a conversation that the Community Manager had with **** and her 10-year-old son who admitted that he broke into a vacant unit on the night prior (7/11/23 around 9:30pm) and poured lighter fluid all over the apartment in an attempt to catch the apartment on fire. There were 2 juvenile witnesses and 1 adult witness which was who call the emergency number to report. They said the child’s name is ***** *******. Upon arriving at the apartment, the emergency maintenance technician smelled and visibly seen the lighter fluid all over the apartment. The next day, the Community Manager called **** regarding the incident as her son is the named offender. ***** admitted that he did in fact go into the apartment and that there was lighter fluid on the back porch, so he sprayed it all around. This conversation was in from of his mother, **** *******. He also noted that two other boys witnessed him, and they were the ones to tell their mother, that of whom called the emergency line. As for the lease violations that **** has received, as of 3/10/23, she has been served 3 times for non-payment of rent. In addition to those, there was a lease violation for trash/furniture on the patio, and in end of May for disturbance of peace and quiet (she was having a street party for memorial day and was intoxicated in the street).
Customer Answer
Date: 08/03/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 20374782

I am rejecting this response because:

Regards,

**** *******
Initial Complaint
Date:07/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This can result in health if anything happens to my children. I have a while in my back door and rain, bugs and etc comes through the door with me forgetting. I also have a sewer problem in my house that had not been fixed they continue to send plumbers out once a month instead of trying to find what the initial issue is. I have called them several times and have not heard a respone regarding my maintenance issues their reply is they don't have enough of maintenance workers but only 2. They have over 300 properties and that is an issue uts been a year dince I've had these issues and nothing had been fixed. As far as the plumbing issue uts been going on for 3 years. In have several other maintenance issues that they yet to respond to but the rent keeps going up every year.
Business Response
Date: 09/01/2023
See attached Invoices for sewer clean out. See attached maintenance records for her home.
In the last 10 months we have ran 13 work orders in 742 Bellows. All open work orders have been resolved.
Customer Answer
Date: 09/01/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 20377794

I am rejecting this response because: nothing has been fixed at my home. They don't answer the phone at all and I've been calling for a while about my water bill because its 378 every 3 months. I told them to come look at that they never have. The basement has not been cleaned at all. I have a hole in my door and tile pieces are broken they. They been to mu house 4 times out a year. Two was for government inspections that they had to do other reason was to put a stopper in my sink and to fix my stove that they rewired.

Regards,

****** ****

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The Wallick Companies, LLC is NOT a BBB Accredited Business.