Business Profile

Restaurants

Bob Evans Restaurants

This business is NOT BBB Accredited.

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Complaints

Name: Bob Evans Restaurants
Address: 8111 Smiths Mill Rd, New Albany, OH, 43054-1183, USA
Telephone: (866) 616-6464

This profile includes complaints for Bob Evans Restaurants's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

38 total complaints in the last 3 years.
9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order my food online and the pick up time was 10:11 am. I arrived at the restaurant at 10:17 am. After waiting sometime I ask if my order was ready and I was informed that my order wasn't started, with the lobby full of other customers waiting on their order to be started and/or completed. So, I asked for a refund and the manager told me that he couldn't do it because he would have to sit at a computer and was too busy, so he would do it later and it will take a couple of days to see the refund, then he walked away and disappeared. I asked the staff get the the manager return and I was informed that they were short staff and too busy. Since they were having trouble getting orders ready and too busy to do my refund, I asked if I could take a video of manager or them saying I would get my refund. Then the manager reappeared and refused again to do my refund so I could witness it and wouldn't have to worry about him forgetting it later, since they were having so much trouble getting orders ready and the manager got angry and ordered me to leave. So, I fear that he may not only forget to do my refund, but may refuse to do it out of spite.
Business Response
Date: 05/27/2025
I apologize for the experience you had in the restaurant. The order was refunded on 5/13 at 3:42pm to the Mastercard ending with 9655.
Initial Complaint
Date:04/30/2025
Type:Sales and Advertising Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i ordered two family turkey dinners for easter and they ruined it for both our family's. I ordered online from bobevans and picked my two family turkey dinners(feeds 4) on 4-19 at 12:45 from the spring hill fl restaurant which is about 45 minutes from me.
When I arrived they had made a mistake and had given me two family turkey and ham dinners. When I pointed this out they took the two heavy ham containers away from me but never added the missing turkey. An employee there told me he had personally packed the turkey and each one of the two turkey dinner portions was about 2 lbs way over the lb and a half that I should have gotten with each of the two family dinners. I told them I had driven a far distance and could not come back if there were any issues. They just ignored me and didnt listen to a word I said.
When I got home I weighed each of the turkey packages from each dinner pack and they were only 14 ounces each less than a lb. So the man who packed them had lied to me to my face about them being 2 lbs each. They were not even close to 2 lbs each as he had stated !
I then went through customer service and I found out that they dont really care either and they also lied like the store employee did and told me the spring **** *** evans would call me to replace both of the family pack turkey dinners for 4. But no one has ever called me from the restaurant.
Initial Complaint
Date:03/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 3 Or 4 ***** Our Family Ordered From The *** Evans On *********************************************************************** The Dinner Order Was For Pick Up Once We Got The Order Home ****** ******** Order Was 5 Chicken Tenders With Onion Rings And Biscuits And 5 Chocolate Chip Cookies I Opened My Dinner And The Chicken Tenders And Onion Rings Were Very Much Burned To A Crisp Not Fit To Eat Plus Their Were No Chocolate Chip Cookies In The Bag I Notified The *** Evans Chillicothe **** ******** And My Complaint Was Ignored Especially The Cookies I Paid For The Order Well My Son Paid Online And Picked Up The Order It Was 3 OrdersGranddaughter Also Ordered Their Food Was Fine Mine Burned Totally The *** Evans In ********** Answered My Message And Emailed Stated They Would Mail Me Out A *** Evans Gift Card And Apologized For The Burned Dinner To This Day I Have Not Seen That Gift Card That Was Promised From The *** Evans In **********, **** I Am Still Waiting And Waiting For My 5 Chocolate Chip Cookies Which I Never Got Thank You
Customer Answer
Date: 03/18/2025
The *** Evans In **************** Mailed Me A $20.00 *** Evans Gift Card Which Was The Price Of My Meal I Received The Gift Card On Monday The 17th So I ****** ******** Wish To Close This Case Thank You And Thank You *** Evans. Please Be Sure The Cook Knows Not To Burn The Chicken Tenders Or Onion Rings. It''s Suppose To Look Like The Picture When You Place The Order. Thank You Love Ordering Out You Pay For The Meal And Expect Good Service Pleasing To The Eye And I Still Never Got My 5 Chocolate Chip Cookies Please Deliver Them Paid For March 3rd, 2025 Waiting On My Cookies.
Customer Answer
Date: 03/18/2025
Please Be Sure *** Evans **************************** Sends Me My 5 Chocolate Chip Cookies Which Were Not In The *** Evans Bag When We Got It Home ****** ******** Paid For The Cookies Yet ********************************************************, **** Never Placed Them In The Bag Did See Where They Do Deliver Thank You Will Be Looking For My 5 Cookies. Good Day
Customer Answer
Date: 03/19/2025
Please Have The *** Evans ******************************** Deliver My Paid For Chocolate Chip Cookies ( 5) Which The Host Forgot To Place In The Bag Along With The Dinners Except Mine Was Burned To A Crisp Not Able To Eat Deliver To ******************** Senior Citizen ( 69 ) Thank You
Business Response
Date: 03/26/2025
We apologize for the experience that you had with us. We will refund the order for you. We were unable to find the order with the information that was provided. Please check the order number and provide that to us to look up the order.
Customer Answer
Date: 03/26/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

****** ********
Initial Complaint
Date:03/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This restaurant I complained about already they promised a gift card 2 weeks ago I still have not received yet I have email
Business Response
Date: 03/06/2025
We apologize for the experience you had in our restaurant. We received your complaint on 2/26 when you submitted it. The gift card was processed to be sent to you on 2/28. The gift card is coming by **** so I would anticipate that you will receive it by early next week.
Initial Complaint
Date:01/15/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is my rewards email to the *** evans rewards. Ive had this for some years and made effort to contact the hq and correct departments about my rewards in general and specifically my birthday rewards which is this month and have gotten very little effort back from whoever is recieving this its been terrible response by the company. i have gone for some years NOT getting my just rewards for my birthday month and i would love for every missing month to be rewarded to me including this month PLEASE! I just saw a migration occur but as i stated i keep trying to get assistance from the company right people but no one is doing anything to really help me. Lots of money has been spent and no rewards to my account please help get me ALL AND EVERY BIRTHDAY MONTH REWARD ******************
Business Response
Date: 01/22/2025
Vin Chenzo was uploaded to our e-club program on 1/23/24 and officially joined the e-club on 1/13/2025. The Happy Birthday reward was added to your account on 1/15/25 for Free Cinna-Biscuits. There is not a reward that is missing but I would be happy to add a reward in good faith. There has been a $5 reward added to the account.
Initial Complaint
Date:12/19/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 23, 2024 I ordered the premium farmhouse feast for thanksgiving. My husband picked it up on November 27, 2024. When he arrived, they had all the boxes of food on a truck and were unloading to customers. When my husband got home 5 minutes later, I unpacked the box and noticed that the items were not cold. I was concerned but didn't think it would be a problem until Thanksgiving day when I opened the packages to heat them and they smelled. The macaroni and cheese had an awful scent and I knew it was inedible. I did attempt to heat the rest of the items but after several bites, it did not taste right and I knew it wasn't safe for us to eat. Not only was the food not temperature controlled but the quality was so far below what I've ever received from *** evans. Even the dinner rolls were stale. This wasn't safe to eat and I wouldn't let me kids eat it for fear they would be sick. Instead, we didn't have a thanksgiving dinner. For the amount that I paid for this and the fact it wasn't even edible, I would like a full refund and for the business to be more careful with their temperature control in the future. I'd hate for anyone else to get sick because of the quality of the dinner.
Business Response
Date: 12/23/2024
We are so sorry for the experience you had with the Thanksgiving Feast. The order was refunded back to the card ending in 2643.
Customer Answer
Date: 12/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

****** *******
Initial Complaint
Date:12/02/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Thanksgiving day I ordered 4 separate premium meals from Bob Evans on Hanley Road in Mansfield Ohio. We got home and found there was a whole meal missing so I drove back to get it. They gave me a whole pumpkin pie to make up their mistake. The food was terrible!! The ham and turkey were dry and all the food was bland and tasteless.
The rolls stunk with a strong doughy smell. The pie was worst I ever had. I took one bite of pie and the spices burned my throat and the crust was almost moist. Not flaky at all! I want a refund! I have my receipt. I’ll look forward to hearing from you. Thank you!
Business Response
Date: 12/03/2024
We are so sorry for the experience you had on Thanksgiving. The order of $76.01 has been refunded.
Customer Answer
Date: 12/11/2024
BBB called the consumer using an automated calling system. The consumer replied with a text message with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

***** ******** ******* ******** ******** Bob Evans Restaurants
Dec 11, 202412:15 PM
Initial Complaint
Date:04/25/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Okay I have tried to resolve this with Bob Evans customer service on multiple separate occasions. This has been going on since December. I went there with my daughter my 3-year-old for a carryout order Bob Evans to us is considered a treat because I'm a single mom and I go to college full time and that's all the income that I have is my student loan income so it's a treat for us well it wasn't that much of a treat when I picked up my food and got it home we couldn't even eat it! The potatoes weren't all the way done cooked through the gravy was on the cold side I had to ask for rolls instead of biscuits I mean it just was a horrible experience for all the money that I wasted that day. I reached out to customer service I said they was going to send me a gift card for the bad experience but according to them they sent it out to my address and didn't put the apartment number on it so I contacted the post office and they said well if they didn't put the apartment number on it then it will be returned to sender so it's ridiculous that I've been going back and forth with them since December for something that they said that they was going to make right that evidently they're not trying to April 10th they said they sent me out a gift card it should have been here by now if they did this is not right! I have multiple screenshots that I can share with you to prove how many times I've reached out to them and how many times they've told me they have sent me a gift card in which they have not.
Business Response
Date: 04/25/2024
I have sent a $50 gift card to the address the guest provided which includes the apartment number. My sincere apologies on the delay in resolving this issue.
Customer Answer
Date: 04/25/2024
I accept the business's response to resolve this complaint. I thank you for providing such a quick response and finally sending the gift card. Thank you
Initial Complaint
Date:03/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been to 3 different Bob Evans restaurants in the past year and NONE of them serve Bob Evans link sausage, instead a cheaper off brand. So I can buy Bob Evans sausage in a store but not in their restaurants? I have written their company headquarters twice this past year and have received no response. So aren’t they guilty of false advertising or bait and switch or something like that if they don’t sell Bob Evans sausage in their restaurants?
Business Response
Date: 04/01/2024
Thank you for the feedback about your visits this past year. Product availability can vary by location. I will give your feedback to our purchasing team for them to look into this further.
Customer Answer
Date: 04/02/2024
I have been to numerous grocery stores in the area and they all have an over abundance of every type of Bob Evans sausage, so their response that they will check product availability is pure hogwash. Furthermore, if they were at all concerned about this issue they would have responded to one of my letters to them.Bob Evans is just blowing smoke and need to seriously address why they are not selling Bob Evans brand sausage in their restaurants:
Business Response
Date: 04/02/2024
The action that was requested by the guest is happening. I am not sure what additional information you need from us.
Customer Answer
Date: 04/05/2024
As stated earlier every grocery store I’ve been to in Ohio carries Bob Evans sausage and they we’re made aware of this over 6 months ago and the 3 aforementioned restaurants still don’t carry Bob Evans sausage as far as I know. Product availability is not the issue so what is and do you EVER plan to carry Bob Evans sausage in these restaurants?
Customer Answer
Date: 09/03/2024
BBB NOTE: Consumer filed a new complaint online that was flagged for review as a possible duplicate complaint. BBB Complaint Acceptance guidelines do not allow your BBB to validate additional or duplicate complaints from the same consumer against the same company involving the same account or marketplace issues, as we report both the number and nature of the complaints that we process.

We have closed the duplicate complaint and copied the additional information submitted and we have manually posted it to the original complaint case below. Based upon this new information we are resuming BBB **************************** We appreciate the patience and understanding of the parties.
Complaint Detail / Problem
Complaint Type:
I have visited 3 different Bob Evans restaurants in the ******/********** area in the past year. Each time I ordered *** Evans link sausage as part of my meal, only to find out they dont serve *** Evans sausage in their restaurants. When I filed a complaint with the BBB about 6 months ago *** Evans responded at first they had some supply chain issues and would look into it. When I asked why you could readily buy *** Evans link sausage at virtually every grocery store in our area, they responded to the BBB that we told the customer (me) that we were looking into it, what more does he want! Fine, so I waited about 6 months and revisited those same 3 restaurants, still no *** Evans sausage. Why.

Desired Resolution / Outcome
I want them to explain why they dont sell *** Evans brand sausage in their restaurants.
Business Response
Date: 09/04/2024
*** Evans works very closely with our suppliers and vendors to serve the highest quality, freshest ingredients. We take pride in the relationships we have with local farmers, which you can learn more about here: *********************************************************. We hope that you continue to dine with us and enjoy our delicious food and heartfelt hospitality!

Customer Answer
Date: 09/11/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21475537

I am rejecting this response because:
They still didnt answer as to why they dont serve *** Evans sausage in their restaurants
Regards,

***********************
Customer Answer
Date: 09/12/2024
For some odd reason the BBB thinks that *** Evans answered the complaint when in fact they still havent answered as to why they dont carry *** Evans link sausage in their restaurants while its available in nearly every nearby grocery store. If they choose to use another brand that is fine, just admit that.
Initial Complaint
Date:01/23/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered food delivery and food was not edible. Contacted Bob Evans and told them. They just blew me off.
Business Response
Date: 01/25/2024
The order has been refunded.
Customer Answer
Date: 01/25/2024
I accept the business's response to resolve this complaint.

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Bob Evans Restaurants is NOT a BBB Accredited Business.