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Business Profile

Restaurants

Bob Evans Restaurants

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Bob Evans Restaurants's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bob Evans Restaurants has 4 locations, listed below.

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    Customer Complaints Summary

    • 38 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/18/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered breakfast for delivery directly from the Bob Evans website on January 10th. The order was confirmed but never delivered. I called the 300 Mall Road Barboursville, WV location where the order was coming from. I spoke with a manager who was very rude. I was told the delivery driver did not have working phone but they gave me his number anyway, Bob Evans has no control over who picks up the food for delivery , I would have to call the driver directly with the number they gave & work it out with the driver directly, and I WOULD NOT BE REFUNDED. Very disappointed. I will not order for there again. Total disregard for their customers. I am an elderly man who recently had a hip replacement. I live alone & decided to splurge on a hot breakfast. I got no food & no refund. Bob Evans takes advantage of their customers. I’ve never been treated so poorly by a restaurant.

      Business Response

      Date: 01/23/2024

      I sincerely apologize for the inconvenience and your order has been refunded.

      Customer Answer

      Date: 01/24/2024

      I accept the business's response to resolve this complaint.

    • Initial Complaint

      Date:11/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Thanksgiving meal for my family from Bob Evans in the amount of 92.00. After eating the food my son who is 7 years old got severely sick, resulting in food poisoning..I called the restaurant location that I ordered from and spoke to the manager, requesting a refund for contaminated food..He stated that I can only get a refund if I used a credit_debit card and I should call guest relations..I spoke with guest relations and they stated the same as well as offering me a gift card...I don't want a gift card from a establishment that one can get sick from the food..I called back the manager to see if there is anyway I can get my refund in cash due to that is the method of payment I gave for the purchase..He stated he would look into it and call me back..This conversation was on Friday Nov 25...I just would like the refund of the method I paid..They have copies of all take out orders. Thanks in advance.

      Business Response

      Date: 11/30/2023

      I am so sorry for the experience that you had during Thanksgiving. Please provide a copy of your receipt or order number and we can begin to process a refund for you in the manner in which you paid.

      Customer Answer

      Date: 11/30/2023

      Consumer called to see what she could do if she didn't want gift card offered by business. Explained she needs to accept or reject in writing the response she got today (she had rec'd & read it) & she will do that.

      Business Response

      Date: 12/07/2023

      I can start the process of issuing a refund check to the guest. If the guest would like a cash refund, I will have the Director of Operations connect with the guest directly.

      Customer Answer

      Date: 12/07/2023

      I accept the business's response to issue a check to resolve this complaint.

      Customer Answer

      Date: 12/28/2023

      Complaint: 20917297

      I am rejecting this response because: 

      Good Afternoon,

        The Bob Evans that is in reference is the ******, PA location. I contacted the resturant on November 23, 2023 to place order for pickup on November 24th for a hot turkey family meal with beef, 2 orders of mash potatoes, 1 order of corn, 2 orders of biscuits, and a loaf of banana nut bread, that totaled to 92.50. I spoke with 2 different Managers there by the name of Eric and Shawn. I gave my receipt number when I first initially filed a claim. I paid cash and don't have the hardcopy receipt. I just would like a refund due to my family, especially my little boy was severely ill. 



      Regards,



      ****** ********

      Business Response

      Date: 12/28/2023

      I checked the receipts from that restaurant on 11/23 and 11/24 and do not see a receipt for that amount with those items on the order. I have emailed the restaurant to see if they can provide me any additional information to locate the receipt. If the guest has any additional information that can help me locate the receipt that would be greatly appreciated.

    • Initial Complaint

      Date:11/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an Thanksgiving dinner Hot Meal order from Bob Evans with order number ***************** from

      CATONSVILLE
      **** ********* ******** ****, Catonsville, MD 21228

      I did not receive several items including Turkey (main dish) and gravies.

      I called the +1*********,, the location but they never picked up the phone

      Business Response

      Date: 11/27/2023

      We sincerely apologize for the missing items. The order has been refunded.

    • Initial Complaint

      Date:11/11/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered pick up today for my husband and I. I paid extra for the 3 course meals at $19.81 a piece. When I got home I noticed my husband’s Mac and cheese was missing and we were both missing the gravy from our mashed potatoes. The chicken we ordered was also burnt. I’ve eaten from this location many years and have always had a great experience until tonight.

      Business Response

      Date: 11/14/2023

      I sincerely apologize for the experience you had. That is not our standard and not how we want the dining experience to be. I have refunded your order of $49.59. Please reach out to us any time you have a concern.

      Customer Answer

      Date: 11/14/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I accept the business's response to resolve this complaint. Thank you, your assistance with this concern is appreciated. 


      Regards,



      ******* ******

    • Initial Complaint

      Date:10/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 turkey dinners from the Beechmont Ave. Cincinnati, Ohio location for pick up. The food is awful! It has too much seasoning and SALT!. You can't eat it without gagging! I called and talked to the night manger who told me that the food comes in from a distribution center and they have changed the seasoning. I wanted a refund and she said that she couldn't take care of it. This is unacceptable. I won't be going back if this is what is being served.

      Business Response

      Date: 10/27/2023

      I sincerely apologize that this was not taken care of immediately. That is not acceptable. Please send your order number or check number and we will refund the order. 

    • Initial Complaint

      Date:09/16/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order for delivery. I was prompted to enter in my delivery address and asked to provide a tip for the driver, which I did. I selected 20% which was more than the recommended amount. Once the order was paid for and submitted, the confirmation I received was for pickup NOT delivery. I called the store to verify and was immediately placed on hold for 10 minutes. I eventually hung up and called back and spoke to what I later found out was the general manager. She confirmed the order was for pickup and nothing could be done about it to correct it to delivery or refund the extra amount I paid for nothing. I asked where the tip was going. She said to the person bagging up the food. I find that to be ridiculous and feel scammed by Bob Evans. The nonchalant “oh well” type of response I received by a GM of all people makes my experience even worse. Poor customer service and poor online ordering service.

      Business Response

      Date: 09/28/2023

      I apologize about your experience with ordering online. I would be more than happy to refund any charges that were associated with the order being entered as delivery. Please provide your order number and I will refund the all delivery fees and driver tip.

    • Initial Complaint

      Date:09/05/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to this Bob Evans and had a coupon they sent on the app for a free piece of cake. They scanned the coupon and I paid cash but when they scanned the coupon it charged a credit card I had used for a pick up order. So since I had paid twice I immediately called and talked to a manager who confirmed what happened and that they would refund my card. It has been almost a month and I have talked to 3 managers and a district manager who have all confirmed I paid twice and they would refund me but I have not received a refund. They keep trying to put me off by blaming system issues but I think they are just hoping I go away. I don’t understand why they won’t make this right.

      Business Response

      Date: 09/07/2023

      Please send me the order number or restaurant number/order date and I will refund the order.

      Customer Answer

      Date: 09/07/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I accept the business's response to resolve this complaint.


      Regards,



      ******** *****

    • Initial Complaint

      Date:08/17/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered twd meals from Bob Evans, but also called the store to confirm they understood my special instructions. I was told to do it again as no coupon was applied. and it only worked online.
      I did the whole order again and confirmed with ******** Card that my purchased had been charged. When I went to pick up the order, they said their internet wasn't working and I had to purchase it there. it took 45 extra minutes. I called and was told they were too busy to help when I got home and realized some food was missing and some was cold. no one cared

      Business Response

      Date: 08/18/2023

      Good Afternoon,

       

      Please send a new email for this case with an updated code.  This one would not open the case.Thank you,

      ****** ******

      Business Response

      Date: 08/21/2023

      I sincerely apologize for the experience the guest had while ordering from us. I would be happy to refund the order. If I could have the order number OR the check number, restaurant number and date, I will process that refund immediately.

    • Initial Complaint

      Date:08/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered food from the Adrian, Michigan location but received the wrong items. I ordered two Rancher BBQ beef dinners but when I got home I received RANCHER BBQ BEEF BURGERs instead of what I ordered. I would like a replacement or refund.

      Business Response

      Date: 08/16/2023

      I sincerely apologize that you received the incorrect order. If you could please provide me with an order number or check number, I would be happy to refund the order for you.

    • Initial Complaint

      Date:08/14/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last month I order filet sole dinner that came out dry and over cooked and corporate apologized and sent me a gift card to get a new dinner . I went yesterday around 7 pm I phoned in the order with the manager on duty and I told him please PLEASE make sure cod dinner is not burnt . When I arrived and got my order manager brought out my food and as he went to get my gravy I opened the Cod dinner and it was completely burnt to a crisp . I showed the manager how dark brown it was and how hard it was and demonstrated how hard it was for me to use two fingers and break a piece off. He said that’s how corporate wants us to fry it for 8 mins and we can cook it less to make it not burn . It’s fried in too hot off oil then I don’t want it it’s burnt . Well that’s how corporate wants it we can’t do anything about it. So I had to leave with no food and no money as manager didn’t offer another replacement or money back. No wonder local FB page has so many complaints on this local bob evans and telling people not to come here . I am severely disappointed in BOb Evans in London Ohio. Corporate really needs to come and spend some time here and correct it’s many issues including the quality of food they send out. You can look at video footage from 8/10 around 7pm and my interaction with the manager and food.

      Business Response

      Date: 08/16/2023

      The fish should have never been served to you that way. I sincerely apologize that you had that experience. If you send me your receipt number or the amount of the bill and method of payment (last 4 of cc, if a credit card was used) I would be more than happy to refund your order.

      Customer Answer

      Date: 08/22/2023

      it does not let me answer the information requested by company. I paid with a bob evans gift card and order around $19 . I don’t know if the card is reloadable #****************. If not compensation can be sent to *** * *** ** *** * ****** ** *****

      Business Response

      Date: 08/23/2023

      We will send a $20 gift card to the address provided.

      Customer Answer

      Date: 08/31/2023

      I accept the business's response to resolve this complaint.

    Bob Evans Restaurants is NOT a BBB Accredited Business.

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