Business Profile

Retail Stores

Abercrombie & Fitch

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Complaints

This profile includes complaints for Abercrombie & Fitch's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

704 total complaints in the last 3 years.
344 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/07/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a jacket at Seattle Premium Outlets and a week later I went to the store, an hour away, to exchange for a smaller size. I had the receipt and tag. I was told by the associate that I wasn’t able to return the item as it needed to be in “the original condition”. I was very confused as this was a brand-new item that had never been worn so I told the associate this information. She again said she was not able to refund me or exchange. I asked to speak to someone above her and she said that she was it that there was nobody else. I told her that I would contact customer service on the website and left pretty upset and humiliated.
I contact customer service from the parking lot, and I was told that they could send me a refund if I could send the jacket back but that I would have to pay shipping costs. I have already spent gas money to try to return this item and along with shipping costs is ridiculous when all I was trying to do was exchange something a week after I purchased it without it has never been worn. I now received an email this morning from Abercrombie letting me know that since I purchased it at the store it is up to the store's discretion, and they cannot override their decision. It's up to the store's discretion and you can't override their decision even though it was unfair and does not make any sense??? This is ridiculous! I am baffled as I purchased this and 8 days later tried to exchange an unworn item and included tag and receipt. Unacceptable. I will make sure to warn others about this.
Business Response
Date: 12/08/2022
Hello ********,

Thank you for reaching out to us via the Better Business Bureau regarding your return issues!

First, just to clarify, our return policy does specify that any items being returned or exchanged do need to be in resalable condition, meaning they need to be unwashed and unworn with the tags still attached. If the tag is removed, our store associates are unable to process that return or exchange as per policy. You can view this policy by visiting the “Online Returns” link at the bottom of our website, and we have attached a screenshot to this complaint for clarity. We truly apologize for any frustration or inconvenience this has caused!

We do have a process in place if a customer is looking to return after a store has denied the return, which is a courtesy provided to our customers and has been outlined by our Customer Service Team. However, because this process is an exception to policy, customers are responsible for shipping costs as previously mentioned. Again, we are truly sorry for any frustration this may have caused you. In these situations, we do need to adhere to our policy guidelines.

Please don’t hesitate to reach out to us directly with any other questions or concerns you may have; we’d be happy to help!

Thanks for shopping with Abercrombie & Fitch!

Sincerely,

****
Customer Service
Abercrombie & Fitch

Business Response
Date: 12/09/2022
Hello ********,

Thank you for your response!

We sincerely apologize for the confusion and frustration this situation has caused! After further internal investigation, we are thrilled to confirm that we were able to issue a full refund for this jacket for you! A refund of $65.46 was sent to your VISA card ending in **** as of today, December 9th, and should complete processing to your account within the next 3-5 business days!

And please don’t hesitate to reach out to us directly with any other questions or concerns you may have; we’d be happy to help!

Thanks for shopping with Abercrombie & Fitch

Sincerely,

****
Customer Service
Abercrombie & Fitch

Customer Answer
Date: 12/12/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

******** *******
Initial Complaint
Date:12/06/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed on order from Abercrombie on Friday November 25th, 2022 at around 10:25am (Order Number: #***********). At around 10:38am I had decided to cancel my order as I didn't want the items anymore. My order was cancelled as I had received an email confirmation of that. Abercrombie has still not refunded my money back and it has been 1.5 weeks since the order was cancelled. I have been calling customer service over 5-6 times now regarding this and they have been telling me the same story "we will contact the payment team about this and they will get back to you within 24-48 hours". However NO ONE has contacted me via email and I have yet to receive a refund of $121 CAD. This is absolutely ridiculous. I am an avid online shopper, and I shop online quite often, and I have never had this issue happen to me before. Usually refunds from other companies are seamless, but this is just absolutely ridiculous. Safe to say I will never be shopping online from Abercrombie again.
Business Response
Date: 12/07/2022
Hello *********,

Thank you for reaching out to us via the Better Business Bureau regarding your cancelled order and missing refund!

First, just to clarify, when you first place an order, we place a hold on your funds to ensure they are there. This is simply an authorization hold, or pending charge. We don't fully collect the funds until the items actually ship to you! So since this order was cancelled before it shipped, we released the hold placed on your funds. It can take your financial institution 5-7 business days to process that release, so it may not appear right away. Also, it won't show as a refund or credit, but simply the disappearance of a pending charge!

I have double checked our payment processing system and can confirm that your funds were only held, nothing was ever collected for this order. I have also confirmed that the reversal of this authorization has been processed on our end. I have attached a screenshot showing the reversal information to this email as well. You can take that information to your bank for further assistance in releasing these funds if they have not yet done so.

Please don’t hesitate to reach out to us directly with any other questions or concerns you may have; we’d be happy to help!

Thanks for shopping with Abercrombie & Fitch!

Sincerely,

****
Customer Service
Abercrombie & Fitch

Business Response
Date: 12/07/2022
Hello *********,

Thank you for reaching out to us via the Better Business Bureau regarding your cancelled order and missing refund!

First, just to clarify, when you first place an order, we place a hold on your funds to ensure they are there. This is simply an authorization hold, or pending charge. We don't fully collect the funds until the items actually ship to you! So since this order was cancelled before it shipped, we released the hold placed on your funds. It can take your financial institution 5-7 business days to process that release, so it may not appear right away. Also, it won't show as a refund or credit, but simply the disappearance of a pending charge!

I have double checked our payment processing system and can confirm that your funds were only held, nothing was ever collected for this order. I have also confirmed that the reversal of this authorization has been processed on our end. I have attached a screenshot showing the reversal information to this email as well. You can take that information to your bank for further assistance in releasing these funds if they have not yet done so.

Please don’t hesitate to reach out to us directly with any other questions or concerns you may have; we’d be happy to help!

Thanks for shopping with Abercrombie & Fitch!

Sincerely,

****
Customer Service
Abercrombie & Fitch
Initial Complaint
Date:12/06/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased $146.61 worth of clothing from Abercrombie & Fitch ordered on 11/23/22. The order number is ***********. The package was apparently delivered by FedEx on 11/28, however, I didn’t receive a notification until the morning of 11/29 that the package had been delivered, but it was nowhere to be found. The delivery photo (which I had not viewed until reaching out to an Abercrombie customer service rep) shows the package placed on the front step instead of in the breezeway, where packages should be placed. I then reached out to Abercrombie on 11/30 (per their 48 hour wait time request) about this issue - and they were ultimately no help. They offered to waive shipping and reorder for me, and then offered a discount code later on. I was so frustrated and honestly shocked that a large company like Abercrombie so quickly turned me away instead of trying to help me resolve this issue. I could not file a claim with Fedex either since it has to go through the merchant.
I would like Abercrombie to refund my money since only they can file a claim with fedex regarding adhering to delivery instructions.
Business Response
Date: 12/07/2022
Hello *****,

Thank you for reaching out to us via the Better Business Bureau regarding your missing order!

We’re so sorry to hear that you did not receive this package and subsequently had trouble requesting a refund for the missing items. We have reviewed your case further and are happy to confirm that you were issued a full refund of $146.61 on December 7th! The funds were sent to your Apple Pay account and should complete processing within the next 3-5 business days. We recommend keeping a close eye on your account details to see when those funds may become available to you.

Please don’t hesitate to reach out to us directly with any other questions or concerns you may have; we’d be happy to help!

Thanks for shopping with Abercrombie & Fitch!

Sincerely,

****
Customer Service
Abercrombie & Fitch

Customer Answer
Date: 12/09/2022
I accept the business's response to resolve this complaint. Thank you for the prompt response & being willing to work with me.
Initial Complaint
Date:12/03/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I see that I am not the only one with this issue. I ordered a package with a hoodie and jeans and it never arrived to my house. They said they will send it to their team and they say that they think it was delivered. I NEVER RECEIVED MY PACKAGE. I have contacted them multiple times and they are no help. They simply tell me to contact the police. I paid over 150 for these items.
Business Response
Date: 12/07/2022
Thank you for reaching out to us via the Better Business Bureau regarding your return with Abercrombie & Fitch.
We are sorry to hear you did not receive your order ***********. After further review, we see the proof of delivery provided by the carrier does not provide enough information to determine where the package was delivered. We have processed a full refund in the amount of $174.00. It can take the refund 3-5 business days to reach your PayPal account. For future orders, if you are concerned about your packaging arriving safely, we would recommend placing the order to an alternate address or as a Pickup in Store order.
We apologize for any frustration this may cause you. Thanks for choosing Abercrombie & Fitch and have a nice day!

Sincerely,
********
Customer Service
Abercrombie & Fitch
Customer Answer
Date: 12/08/2022
I accept the business's response to resolve this complaint.
Initial Complaint
Date:12/01/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/23/22, I placed an online order with Abercrombie for $131.00. While the package was noted to be delivered at my address on 11/30/22 by the shipper, the package was not present when I arrived home to pick it up. The "proof of delivery" that Abercrombie cited was a very blurry picture (it was a picture of my apartment complex). Just now (12/1/2022), I reached out to Abercrombie's customer service representative who was unsympathetic to the issue and told me that it was my fault the package was "stolen" from the porch and that they wouldn't refund the amount. I asked to escalate my issue to an available supervisor, and I was sent to voicemail. I've been a very loyal customer to Abercrombie for many years, and this is making me re-consider my loyalty to the company.
Business Response
Date: 12/02/2022
Hello

Thank you for reaching out to us via the Better Business
Bureau regarding your missing order!

We’re so sorry to hear that you did not receive this package
and subsequently had trouble requesting a refund for the missing items. We have reviewed your case further and are
happy to confirm that you were issued a full refund of $130.28 on December 2nd! The funds were sent to your Klarna account
and should complete processing within the next 14 days. We recommend keeping a close eye on your
account details to see when those funds may become available to you.

Please don’t hesitate to reach out to us directly with any
other questions or concerns you may have; we’d be happy to help!

Thanks for shopping with Abercrombie & Fitch!

Sincerely,

Kate
Customer Service
Abercrombie & Fitch
Customer Answer
Date: 12/05/2022
I accept the business's response to resolve this complaint.
Initial Complaint
Date:12/01/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I shipped/returned everything in two separate packages under the order #s *********** and ***********. The order #s that I got issued in an egift card are *********** ($123.94 and was shipped to me on 10/5/22), *********** (154.32 and was shipped to me on 10/2/22), *********** (215.56 and was shipped to me on 10/3/22), *********** (105.92 and was shipped to me on 10/9/22), ***********(41.21 and was shipped to me on 10/9/22), & *********** (48.50 and was shipped to me on 10/10) which is almost $700!!! The only order I got refunded back onto my original payment was *********** and that order was shipped to me on 10/6/22. So that does not add up, if I got refunded to my original payment for that order then I should have for ALL the rest. I sent all my packages back on November 1st and it did not get processed until 10 days laters, how it that my fault that it takes 10 whole days for them to receive and process the return when I have no control over how fast it gets shipped back to them not even including the amount of time it takes to get shipped to me after I order. Their return policy does not make any sense either. In the most recent email I got it says to allow 3 weeks to receive and process returns, so their returns policy is technically only 9 days, so on the 9th day I have to return everything in order for them to ship it back to their warehouse and wait for the return to be processed before it hits the 30 day mark. When I was chatting with an agent they said to not send multiple orders in one package, yet on their website it says you can so you don't get charge multiple return fees. If that's the case then remove that option from your website. The last email I sent to them was on 11/22/22 and did not get a response back for a WHOLE week so I had to reach back out AGAIN on 11/28/22. Poor customer service and the return policy is one of the worst ones I have seen with no clear explanation on their website. I want a refund to my original payment!!
Business Response
Date: 12/02/2022
Thank you for reaching out to us via the Better Business Bureau regarding your returns with Abercrombie & Fitch.
We are sorry to hear that you were not satisfied with the way your refunds processed for your returns. I see some of your returns processed outside our return & exchange policy. As a one-time courtesy I have removed the balances on the gift cards and processed the refunds onto your original method of payment. Regarding order ***********, a refund in the amount of $154.32 has been processed onto Visa ending in ****. Regarding order ***********, a refund in the amount of $123.94 has been processed onto Visa ending in ****. Regarding, order ***********, a refund in the amount of $215.56 has been processed onto Visa ending in ****. Regarding order ***********, a refund in the amount of has been processed onto your Apple Pay account. Regarding order ***********, a refund in the amount of $41.21 has been processed onto your Apple Pay account. Regarding order ***********, a refund in the amount of $48.50 has been processed onto your Apple Pay account. All the refunds can take 3-5 business days to reach you.
To clarify, our return policy states that any resalable items can be returned as long as the tags are still attached. The returns will need to be received and processed within 30 days from the shipment date for your funds to be refunded to your original payment method. Anything returned outside of the time frame is refunded onto a merchandise credit in the form of an E-gift card. We recommend using separate return labels for each order being returned. You can make an online return from our Abercrombie & Fitch site and use the return label located on the invoice or print the return label from the return confirmation email.
I apologize for any frustration this may cause you. Thanks for choosing Abercrombie & Fitch and have a nice day!

Sincerely,
********
Customer Service
Abercrombie & Fitch
Initial Complaint
Date:12/01/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order #*********** on 11/25 for $286.52. The order was then marked as delivered on 11/28 in a pickup locker at the mailroom at my apartment complex. I did not receive a code to open the locker so I reached out to the locker company where they confirmed there is no record of the courier ********* accessing the lockers at the time noted in the tracking (attached). From there, I filed a compliant with ********* to which I was told to wait 48 hours and if I didn't hear back from them to contact the seller (Abercrombie) - see attached correspondence. I then contacted Abercrombie customer service where I was told I'd also need to wait 48 hours to see if the packaged was delivered before they could do anything. After waiting 48 hours with no package I contacted Abercrombie again where they submitted a reship request and noted that the shipper did not upload any proof of delivery. I was satisfied with this resolution and looked forward to my reshipped items. However, this morning I received another email saying the reship request had been canceled because I had a previous issue with delivery over a year ago at a different address (the package never showed up or was marked as delivered and considered lost). They offered no further assistance other than telling me to contact ********* (who has already directed me back to Abercrombie), my credit card company for a refund or in the future have my packages shipped to another address? I responded to Abercrombie directly stating my disappointment in this resolution as I don't understand how two separate incidences out of my control at two different addresses would be something that I would need to be responsible for. They then responded that their decision was final and there was nothing else they could do. As a loyal customer that has made numerous purchases over the years and specifically waited, its a huge disappointment to be itemless and out $300. I am just asking for the items I purchased to be reshipped to me.
Business Response
Date: 12/02/2022
Thank you for reaching out to us via the Better Business
Bureau regarding your missing order!

We’re so sorry to hear that you did not receive this package
and subsequently had trouble requesting a refund for the missing items. We have reviewed your case further and are
happy to confirm that you were issued a full refund of $286.52 on December 2nd! The funds were sent to your Apple Pay account
and should complete processing within the next 3-5 business days. We recommend keeping a close eye on your
account details to see when those funds may become available to you.

Please don’t hesitate to reach out to us directly with any
other questions or concerns you may have; we’d be happy to help!

Thanks for shopping with Hollister Co!

Sincerely,

Kate
Customer Service
Abercrombie & Fitch
Initial Complaint
Date:11/29/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased $91.15 worth of clothing from Abercrombie and Fitch on November 23, 2022. The order number is ***********. The order was apparently delivered on November 27th by FedEx. It was left outside the apartment leasing office package room, in the dark, instead of in the package room away from the street, as would be expected. I was not home to pick up the package immediately when it was delivered so I went the next afternoon to get it and it was missing. I tried to file a claim with FedEx but found out only the shipping company (Abercrombie) can file a claim; I am not allowed to. I then chatted online with an Abercrombie customer service representative on November 29th (you must wait 48 hours to contact them according to the website) and explained the situation. They did not help me; they offered to price match my order and sent me a coupon. I had already re-ordered what I could so things did not sell out so the coupon and price match was useless. I would like Abercrombie to refund my money since I cannot file a claim with FedEx myself and only they can. Additionally, they are a large company and can easily take on the $91.15 payment, especially when I already reordered and therefore gave them more money.
Business Response
Date: 11/30/2022
Hello ****,

Thank you for reaching out to us via the Better Business Bureau regarding your missing order!

We’re so sorry to hear that you did not receive this package and subsequently had trouble requesting a refund for the missing items. We have reviewed your case further and are happy to confirm that you were issued a full refund of $98.15 on November 30th! The funds were sent to your VISA card ending in **** and should complete processing within the next 3-5 business days. We recommend keeping a close eye on your account details to see when those funds may become available to you.

Please don’t hesitate to reach out to us directly with any other questions or concerns you may have; we’d be happy to help!

Thanks for shopping with Abercrombie & Fitch!

Sincerely,

****
Customer Service
Abercrombie & Fitch

Customer Answer
Date: 12/01/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint. I am so thankful for the thoughtful and timely response on Abercrombie’s part.

Regards,

**** *******
Initial Complaint
Date:11/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned items using the prepaid shipping label, but only one of the six items I returned was refunded on Thursday, November 17; I was refunded $35.37 when I was supposed to receive $179.34. I contacted Hollister on the same day to discuss the discrepancy. I replied affirmatively when the customer service representative, *********, asked if I had returned all the listed items. She then informed me that the remainder of the refund would take six business days to process. As of November 29, I have not received any additional refunds despite waiting for the specified timeframe. Hollister needs to be held accountable and provide the remaining $143.97 refund. A screenshot of the transcript supports my story with the Hollister representative and a copy of the return label.
Business Response
Date: 11/30/2022
Hello *****,

Thank you for reaching out to us via the Better Business Bureau regarding your refund!

We’re so sorry to hear of the confusion surrounding your return! Upon closer review, we do show that when our Returns Team processed your return package, we found that the items included in that return were not the items indicated on your online return, but were actually items from a different brand. This may have been a case of mistakes made during packaging, but unfortunately since we did not receive the items, we are unable to issue any refunds for them at this time. However, you can still return the correct items for a full refund at this time! Until we receive them, we are unable to issue any further refunds.

Please don’t hesitate to reach out to us directly with any other questions or concerns you may have; we’d be happy to help!

Thanks for shopping with Hollister Co!

Sincerely,

****
Customer Service
Hollister Co.
Customer Answer
Date: 12/01/2022
I returned the correct items. The customer service representative even gave a deadline as to when the refund would be. I want my remaining refund, or I will reconsider purchasing at your website otherwise.
Customer Answer
Date: 12/08/2022
What is the tracking number of the supposed return package? Where are the pictures of the items? I want my stuff back so I can give away this poorly crafted clothing. I would also want my profile deleted, as I no longer want to do business with a dishonest and discriminatory company. Please have those morons furnish the return package information. Thank you.
Initial Complaint
Date:11/28/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Abercrombie because they said my package was delivered and I never received the package they asked me to file a police report which I did and they sent my info to the customer care specialist which was supposed to get back to me in 3 days. They never got back to me so I called and the representative told me that they decided my package was delivered and would not issue a refund or replacement. I told them the fact I never received a package was their responsibility but they refused to offer any type of solution or compensation for over a 100 dollars worth of merchandise.
Business Response
Date: 11/28/2022
Thank you for reaching out to us via the Better Business Bureau regarding your missing order!

We’re so sorry to hear that you did not receive this package and subsequently had trouble requesting a refund for the missing items. Upon closer review, we are happy to confirm that your request for a refund was approved, and a refund of $187.09 was issued to your Apple Pay account as of November 28th! The funds will complete processing back to your account within 3-5 business days. Please note, no automated email is sent to confirm this refund, so we recommend keeping an eye on your account details to see when those funds may become available to you.

Please don’t hesitate to reach out to us directly with any other questions or concerns you may have; we’d be happy to help!

Thanks for shopping with Abercrombie & Fitch!

Sincerely,

Kate
Customer Service
Abercrombie & Fitch

Customer Answer
Date: 11/29/2022
I accept the business's response to resolve this complaint.

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