Complaints

This profile includes complaints for Abercrombie & Fitch's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Abercrombie & Fitch

  6301 Fitch Path New Albany, OH 43054-9269

• 

  Abercrombie & Fitch

  PO Box 182168 Columbus, OH 43218-2168

• 

  Abercrombie & Fitch

  5043 Tuttle Crossing Blvd Dublin, OH 43016-1511

• 

  Abercrombie & Fitch

  1201 Boston Post Rd Milford, CT 06460-2703

• 

  Hollister

  1 N Galleria Dr Middletown, NY 10941-3032

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order ***********  and it was marked as delivered on 11/22. However, i never received the package. It was marked as delivered, but I couldn’t find it. I called Abercrombie and Fitch and the told me they processed a refund for me. Then the next morning they said that they cannot provide the refund anymore since it was marked as delivered and told me to mark a dispute with my financial institution. They have my money and I have no package. Extremely unprofessional that they promised me a refund and then did not keep their word. They have $283 of my money and I have zero goods. I kindly asked for a replacement after they denied me a refund again and they never replied to me. Rediculous .

  Business Response

  Date: 11/28/2022

  Hello ****,
  
  Thank you for reaching out to us via the Better Business Bureau regarding your missing order!
  
  We’re so sorry to hear that you did not receive this package and subsequently had trouble requesting a refund for the missing items.  We have reviewed your case further and are happy to confirm that you were issued a full refund of $283.32 on November 28th!  The funds were sent to your Mastercard ending in **** and should complete processing within the next 3-5 days.  We recommend keeping a close eye on your account details to see when those funds may become available to you.
  
  Please don’t hesitate to reach out to us directly with any other questions or concerns you may have; we’d be happy to help!
  
  Thanks for shopping with Abercrombie & Fitch!
  
  Sincerely,
  
  ****
  Customer Service
  Abercrombie & Fitch
  
  

  Customer Answer

  Date: 12/02/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  **** *******

• Initial Complaint

  Date:11/26/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Abercrombie (***********) this month for 7 items, all of which I wanted to use for Thanksgiving and a holiday party the weekend it was supposed to arrive. One item was successfully delivered but the other 6 were sent in a separate package that did not arrive. There was a photo proof of delivery but there are other buildings that look similar to mine, which I kept emphasizing to customer service but they did not seem to care and refused a refund. This was particularly frustrating especially when I spent over $600 and this was my first purchase from A&F. Ultimately I was told that a re-ship was requested and that I would receive a confirmation email 30 minutes to 2 hours later. 6-7 hours passed and I still did not receive a confirmation email, so I reached out to customer service again. This time, I was told that the re-ship had not actually been requested by the first customer service representative which is ridiculous because I would have trusted the company to actually do what they said they would.
  
  This has been such an upsetting ordeal especially when I was unable to wear the items I had purchased and would not need it to be reshipped, and even when I accepted the reship, the company lied to me about it which now seems like it was to pacify me. This is really ridiculous and a stressful situation especially when I spent so much on a purchase that I didn't even receive. I'm just confused and in shock that Abercrombie's customer service is this terrible. I love their products and would love to repurchase but this experience has just been so anxiety-inducing and disappointing when I lost $631.30 just to receive nothing.

  Business Response

  Date: 11/28/2022

  Hello ******,
  
  Thank you for reaching out to us via the Better Business Bureau regarding your missing order!
  
  We’re so sorry to hear that you did not receive this package and subsequently had trouble requesting a refund for the missing items.  We have reviewed your case further and are happy to confirm that you were issued a full refund of $631.30 on November 28th!  The funds were sent to your Klarna account and should complete processing within the next 14 days.  We recommend keeping a close eye on your account details to see when those funds may become available to you.
  
  Please don’t hesitate to reach out to us directly with any other questions or concerns you may have; we’d be happy to help!
  
  Thanks for shopping with Abercrombie & Fitch!
  
  Sincerely,
  
  ****
  Customer Service
  Abercrombie & Fitch
  
  

• Initial Complaint

  Date:11/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,
  
  I contacted Abercrombie before returning several items to confirm the best way to ship them back. They advised I could ship multiple orders in 1 box. Therefore, I organized the shipments by order with their respective invoices in 1 large box to ship back. That shipment was made 8/19/22 . I have a picture of the shipment label and have provided it to Abercrombie as well. The last tracking status says the item was received by the Returns Agent in August 2022. I have been working with Abercrombie on obtaining the refund in the amount of $713.42 ever since August 2022. Finally, after the issue being escalated, I was told on 10.25.22 that she was able to process a refund while I was on the call with the Abercrombie rep. I was happy to finally have the issue resolved after numerous attempts. Today, 11.23.22 I followed up with Abercrombie to confirm when the refund should hit my credit card. I was told the refund would not take place because they didn’t receive the items. The tracking information has not changed since I provided it to Abercrombie, which was even before them confirming they submitted the refund. I have been spending hours trying to get the funds I'm due back, but Abercrombie has not been helpful at all and are not actioning on what they told me they would do (provide the refund of $713.42). Please help in any way you can. Im happy to provide any other information.

  Business Response

  Date: 11/25/2022

  Hello *****,
  
  Thank you for reaching out to us via the Better Business Bureau regarding your missing refund!
  
  We’re so sorry to hear that you have been waiting for this refund for such a long time!  After some internal investigation, we have confirmed that your request for a full refund was denied in error, and we have reversed that decision.  We sincerely apologize for the delay!
  
  A full refund of $541.58 has been issued to your Mastercard ending in **** as of today, November 25th!  Please note, it takes about 3-5 business days for the funds to complete processing back to your account, so we recommend keeping an eye on your account to see when those funds may become available to you!  You should also receive an email to confirm this refund shortly.
  
  Please don’t hesitate to reach out to us directly with any other questions or concerns you may have; we’d be happy to help!
  
  Thanks for shopping with Abercrombie & Fitch!
  
  Sincerely,
  
  Kate
  Customer Service
  Abercrombie & Fitch
  
  

• Initial Complaint

  Date:11/22/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order tracker states that my package was delivered on 11/14/22 (order number *********** Hollister) and I never received it. I decided to go to all my neighbors, check with the building super, and check the cameras to see where the package was, without any luck. After exhausting all options, I chatted with Hollister who sent me a picture of my package being delivered against a random white tile floor, when my front door is black. I repeated the fact that this was not the correct place and the representative told me the best she could do was a price match or free shipping. After repeating that this was NOT my front door, she said I would receive an email as the case had to be escalated, and I still have not received an email to this day, nor have I received the package.

  Business Response

  Date: 11/25/2022

  Hello
  
  Thank you for reaching out to us via the Better Business Bureau regarding your missing order!
  
  We’re so sorry to hear that you did not receive this package and subsequently had trouble requesting a refund for the missing items.  We have reviewed your case further and are happy to confirm that you were issued a full refund of $64.99 on November 23rd!  The funds were sent to your PayPal account and should complete processing within the next 3-5 business days.  We recommend keeping a close eye on your account details to see when those funds may become available to you.
  
  Please don’t hesitate to reach out to us directly with any other questions or concerns you may have; we’d be happy to help!
  
  Thanks for shopping with Hollister Co!
  
  Sincerely,
  
  Kate
  Customer Service
  Abercrombie & Fitch
  
  

• Initial Complaint

  Date:11/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed two online orders with Abercrombie & Fitch at www.abercrombie.com/shop/ca one on Oct 10, 2022, and one Oct 26, 2022. Several items I decided to return from both orders. I shipped the first order returns back on Oct 24, 2022 (two separate return parcels), and the second order returns back on Nov 8, 2022. I shipped these after filling out their returns forms and using the shipping labels provided by them. The tracking numbers say the parcels were delivered on Nov 4, 2022 and Nov 15, 2022. I had not heard anything from the company so using their online submission form, sent the an email asking for an update on the return. They responded by cancelling the first returns, citing that I had requested a cancellation which is not true and their is no record of this. They are refusing to issue a refund in the form of original payment or store credit which is not in keeping with their advertised return policy. As proven by the return tracking numbers they have also received the product which has left me out money and the items I purchased. They have not provided an update on the second returns. The total of the canceled returns is $242.38 (minus their fee for shipping it back). And the remaining order has a total of $177.80.
  
  Thank you and look forward to a resolution,

  Business Response

  Date: 11/23/2022

  Hi *******,
  
  Thank you for reaching out to us via the Better Business Bureau regarding your returns and refunds!
  
  We’re so sorry to hear of the confusion surrounding your recent returns and the refunds being issued!  Upon closer review, we can see that your returns were cancelled by our Customer Service agents in order to assist in processing those refunds for you, as they did fall outside of the expected return processing time frame.  We are truly sorry if this was not communicated effectively or clearly to you and can understand your frustration in this situation!
  
  We are thrilled to confirm that refunds for both orders have been successfully processed to you!  For your first order ***********, a full refund of CA$225.90 was issued to your Mastercard ending in **** for the 4 items returned.  For order ***********, a refund of CA$184.80 was issued to your PayPal account for 2 items returned.  Both of these refunds were issued on November 22, and should complete processing to their respective payment methods within the next 3-5 business days!
  
  Please don’t hesitate to reach back out to us directly with any other questions or concerns you may have; we’d be happy to help!
  
  Thank you for shopping with Abercrombie & Fitch!
  
  Sincerely,
  
  ****
  Customer Service
  Abercrombie & Fitch
  

• Initial Complaint

  Date:11/20/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a package with them that is worth $177.50 I contacted them to tell them I didn't received my package, they told me they can't do nothing about it, that I have to contact their shipper or ask my bank for a refund like are you kidding me? I'm not the shipper customer and it's the audacity for me of them asking me to ask my bank a refund . I still decided to contact their shipper they said that they also can't do anything for me. I have been shopping with them for so long and work hard for my money just for them to treat me like a piece of trash as their customer and don't provide the customer service I need. I will never spend my hard earned money on abercrombie anymore and want my refund!

  Business Response

  Date: 11/21/2022

  Hello ********,
  
  Thank you for reaching out to us via the Better Business Bureau regarding your package!
  
  We are sincerely sorry to hear that you never received this order!  We absolutely understand your frustration in this situation.  After further investigation by our internal teams, we have demterined that you are due a full refund, and we have taken the liberty of issuing that refund for you already!
  
  A refund of $177.50 has been issued to your VISA card ending in **** as of today, November 21st!  Please note, no automated email is sent to confirm this refund, so we highly recommend keeping a close eye on your account details to see when these funds become available to you.  They should complete processing within the next 3-5 business days!
  
  Please don’t hesitate to reach back out to us with any other questions or concerns you may have; we’d be happy to help!
  
  Thank you for shopping with Abercrombie & Fitch!
  
  Sincerely,
  
  Kate
  Customer Service
  Abercrombie & Fitch
  
  

  Customer Answer

  Date: 11/21/2022

  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  

• Initial Complaint

  Date:11/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a $206.48 order with Abercrombie, and it said my package was delivered. When I got home there was no package delivered. I reached out to their phone number, and they said since it says delivered on their end there is nothing, they can do about it, unless I file a police report, so then I file the police report and reach back out and am told that all they can do is price match. I understand if they cannot fully refund the money, but all I wanted was a replacement or store credit to re-order the items, so I am not out double the amount of money for products that I did not receive. I am EXTREMELY disappointed how such a huge company can be so unaccommodating when something like this happens. I did everything they asked, and they still will not accommodate a replacement or refund.

  Business Response

  Date: 11/22/2022

  Hello *******,
  
  Thank you for reaching out to us via the Better Business Bureau regarding missing order and refund!
  
  We are sincerely sorry to hear that you never received this order!  We absolutely understand your frustration in this situation.  After further investigation, we have confirmed that your refund request for this missing order was approved on November 19, 2022!
  
  A full refund of $206.48 was sent to your Mastercard ending in **** on that date.  Refunds normally take 3-5 business days to complete processing, so if you’re not seeing those funds just yet, they should be available to you shortly!
  
  Please don’t hesitate to reach back out to us with any other questions or concerns you may have; we’d be happy to help!
  
  Thank you for shopping with Abercrombie & Fitch!
  
  Sincerely,
  
  Kate
  Customer Service
  Abercrombie & Fitch
  
  

  Customer Answer

  Date: 11/22/2022

  I accept the business's response to resolve this complaint.
  
  

• Initial Complaint

  Date:11/17/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I came into this location for something as simple as an online order needing a smaller size the young lady at the counter explain to me that she had to do the return and give me a merchandise certificate as I waited for her to do so she looked up to me and said oh I'll put it back to your card by accident so I said okay well that's not what I wanted so how can we fix it she look perplex for a second and then I said well maybe you need to get a manager so she went to the back this guy came out and said oh there's nothing we can do so I said excuse me how is that so then he said give me 5 minutes and he came back out and said okay in three to five days you'll get a merchandise certificate to your email and I'm like wait a minute what are you talking about I'm trying to make a order he was like well I can't do anything because we don't have that option which is very weird because I'm a manager at Macy's at the same location and I've never heard such a thing so he told me hold on again and then went and said oh I put it back to your card I'm like wait what what is going on I'm trying to order these jeans and as I'm speaking to him he's looking at me as if I have five heads he's not offering me any answer and telling me well if you need to know about the refund now you just call the 1-800 number and I'm like I don't understand how you're telling me this and I am trying to simply just order some jeans obviously I got them on sale as I was telling him to wait to two to three days I won't be getting a price adjustment online all of this could be done in the store what's going on here he offered me very little of anything I was treated very horribly and I cannot believe that this was coming from a store that I have been shopping at for years I've had better customer service for my 99 Cent Store I'm a shocked and appalled at how I was treated and dealt with over something so simple and there was no resolve no help no apology no anything and now I don't know if I was

  Business Response

  Date: 11/18/2022

  Hello *****,
  
  Thank you for reaching out to us via the Better Business Bureau regarding your recent store visit!
  
  We are so sorry to hear of your experience during your visit!  We strive to ensure every customer has a positive and pleasant experience each time they shop with us, so we are truly disappointed to hear this was not the case for you.  We would love the opportunity to look further into this for you! 
  
  Due the public nature of this forum, we have been sure to reach out to you directly in order to gather as many details as possible about your experience so we can forward them to the appropriate teams for further review and any corrective action that may be necessary, as well exploring any options that may be available to ensure you can get the pair of jeans you’re looking for! Please keep an eye out for that email!
  
  And please don’t hesitate to reach back out to us directly with any other questions or concerns you may have; we’d love to help!  Thank you for contacting Abercrombie & Fitch!
  
  Sincerely,
  
  Kate
  Customer Service
  Abercrombie & Fitch
  
  

  Customer Answer

  Date: 11/29/2022

  I accept the business's response to resolve this complaint.
  
  

• Initial Complaint

  Date:11/16/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am so disappointed with my experience with Abercrombie. I made an order #*********** on November 9, 2022 with a total of $547.02. I even paid an extra 15.00 for expedited shipping. On 11/11/22, the order stated that it was delivered on my front porch, showing a picture that was not my house. I looked at my neighbors porches, that did not look similar to the pictures. I waited an extra day to see if it be tracked back to me, but it was not. I reached out to Abercrombie for help… All for them to say, “we have confirmed that the package you contacted us about, which was delivered on 11/11/2022, was not delivered to the correct address listed on the order” and after requesting for a refund because it never came on time, they said that they cannot do anything about it and to take it up with FedEx instead, for which they didn’t even help me either. Unbelievable.

  Business Response

  Date: 11/16/2022

  Thank you for contacting us via the Better Business Bureau regarding your missing order.
  
  We are so sorry to hear there was an issue with receiving your order, and that you originally received a denial when a refund was requested. Our Team has reviewed your order *********** and investigated further.
  
  After our investigation, we confirmed that a refund was approved on November 16th. A refund was processed in the amount of $530.76 to your PayPal account. Please allow up to 3-5 business days for the refund to reflect in your account.
  
  Thank you for shopping with Abercrombie & Fitch.
  
  Sincerely,
  
  Kate
  Customer Service
  Abercrombie & Fitch
  
  

• Initial Complaint

  Date:11/11/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered over $300 worth of items from Abercombie (Order number: ***********; Order date: 10/29/2022). I received a notification that my package was delivered on 11/3/2022, but I was not home to receive it. When I got home the package was missing. My spouse who was home working said that no one had rung the doorbell, which is what typically happens when a package is delivered to our home. I contacted Abercombie and they shared a photo of the package in front of my home. The package was completely visible from the street, rather than being tucked into our vestibule which most delivery people do as a courtesy to prevent package theft. Abercombie offered to let me re-buy all the items. When I said that was unacceptable they offered me free shipping. Abercombie had $3.7 billion dollars in revenue last year, but they want customers to repurchase items that were never received. Not in this economy. I would like a refund.

  Business Response

  Date: 11/16/2022

  Hi *******,
  
  Thank you for contacting us via the Better Business Bureau regarding your missing order.
  
  After careful review, we have confirmed that the package you contacted us about, which was delivered on November 3rd, was indeed delivered to the correct address listed on the order. As a result, we cannot move forward with your request for a replacement or a refund. If you feel the package was stolen, we would recommend working with the local authorities to report the theft.
  
  We would be happy to price match a new order with free next-day shipping! If you are concerned about your packaging arriving safely, we would recommend placing the order to an alternate address, as a Pickup in Store order, or to one of our convenient Pickup Point locations. For assistance with replacing your order, please contact our customer service team.
   
  Thank you for shopping with Abercrombie & Fitch.
  
  Sincerely,
  
  ****
  Customer Service
  Abercrombie & Fitch
  
  

  Customer Answer

  Date: 11/17/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I would at least like store credit for the stolen items. I am out over $300 and it seems to me that the Abercombie corporation is in a better financial position to absorb this cost than me -- an individual consumer.
  
  
  
  Regards,
  
  
  
  ******* *******

  Business Response

  Date: 11/21/2022

  Hello *******,
  
  Thank you for reaching out to us via the Better Business Bureau regarding your package!
  
  We are sincerely sorry to hear that you never received this order!  We absolutely understand your frustration in this situation.  After further investigation by our internal teams, we have determined that you are due a full refund, and we have taken the liberty of issuing that refund for you already!
  
  A refund of $358.15 has been issued to you as of today, November 21st!  $269.15 was issued back to your PayPal account.  Please note, no automated email is sent to confirm this refund, so we highly recommend keeping a close eye on your account details to see when these funds become available to you.  They should complete processing within the next 3-5 business days!
  
  For the remaining balance of $89.00 that was initially paid for with a gift card, that has been refunded to a brand new E-gift card!  You should receive that within the next 72 hours at most.  For reference, that E-gift card order number is ***********.
  
  Please don’t hesitate to reach back out to us with any other questions or concerns you may have; we’d be happy to help!
  
  Thank you for shopping with Abercrombie & Fitch!
  
  Sincerely,
  
  ****
  Customer Service
  Abercrombie & Fitch
  
  

  Customer Answer

  Date: 11/23/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  Juliana Chessin