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Business Profile

Gutter Cleaning

Residential Aspects

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutter Cleaning.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around the spring of 2021, I entered a no contract agreement with Residential Aspects for them to perform a twice yearly gutter cleaning at my residence with payment provided with a $25 monthly charge on my credit card. They honored this agreement thru the first half of 2024. I became concerned in November 2024 when they had failed to schedule fall service, and I was unable to speak to them with the number provided. I sent them a couple of texts for which there was no response from them, I finally texted that I was exiting our agreement because of their failure to provide service.

    I contacted my credit card provider disputing November and December 2024 charges. I have noticed a January charge I will be disputing today. This company's web site is still active with their soliciting new business. I have not disputed the July to October 2024 charges ($100).

  • Initial Complaint

    Date:12/02/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We agreed to sign to a plan where a recurring fee of $25 would be taken out of our account. This occurs monthly, on the first of every month. In exchange for this fee, I expected to be able to contact Residential Aspects and schedule 2 gutter cleanings for my house every year. Unfortunately, not only have I not been able to get any contact or response from Residential Aspect for the past month, I also have used their online scheduling for gutter cleaning and had no one come out to clean the gutters either. At this point I'm paying for services not received. Both my husband and I have attempted multiple times to call Residential Aspects to schedule them to come out, but now we are calling to cancel the plan. STILL we have no response from Residential Aspects. This is now starting to feel like a scam.

  • Initial Complaint

    Date:10/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has not shown up for scheduled service, has ignored calls and emails sent over the last few months, has not responded to several requests (written in emails and voicemails)to cancel membership and stop monthly payment withdrawals. Unable to reach anyone by phone, email or live chat for months. No one returns messages. No service provided. Yet they keep withdrawing monthly payments from my bank account.

  • Initial Complaint

    Date:09/01/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have cancelled my service with them. They have now charged me $25/month. I cancelled in June/2024. I have not had them perform the gutter cleaning since last fall.

  • Initial Complaint

    Date:11/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired them to power wash our house in September. They missed this section on the front of the house. I have left them 3 voicemails, to emails & no return calls. I just want them to finish.

  • Initial Complaint

    Date:10/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used residential aspects for gutter cleaning, powerwashing my house and deck and signed up for a monthly charge that would cover 2 gutter cleanings per year. The first visit was April 29. They came back out because I complained they missed some places and pulled my siding out ( I do not have that date but it was after my daughter's birthday of May 19th because I wanted it done prior to her party). I emailed on May 23 with pictures where they still missed places and the siding still wasn't right and that I was hesitant to proceed with the monthly subscription given the lack of response I was getting, because you can never get anyone on the phone. So I was figuring they would be coming soon for my second gutter cleaning, so I have been calling because I want my siding fixed when they come. I left 4 voicemail, sent a chat message online with NO response. I then emailed and copied myself on the email stating if someone didn't call me by the end of business today, I would call my credit card company and contest charges and file a complaint with the BBB. No phone call, I just got an email that my subscription was cancelled. My siding still isn't fixed and they only refunded half of the monthly charges for the subscription that wasn't filled.

  • Initial Complaint

    Date:06/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I scheduled service to have my gutters cleaned in spring 2022. They came out, did a great job, and I signed up for a subscription where I paid $25/month to have them come out 2X/year to clean and inspect the gutters. Ever since that first service when I signed up, they are completely unresponsive to emails and voicemails. I have scheduled service through their website 3 times and no one has shown up. I have left voicemails on multiple occasions and no one has called back. I continue to get $25/month charged to my credit card. This is my last hope before filing a claim with my credit card company and escalating from there.

Residential Aspects is NOT a BBB Accredited Business.

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