Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle a couple days ago from this kia dealership . I went back to cancel my gap protection on the car I traded in the bank said kia dealership paid it off that I can go in and sign papers to cancel gap protection. I went to sales person I dealt with he was very rude to me and sent me to the finance dept.to talk to them .I went there and was treated so horribly by the finance man he became so irate with me it was terrible he was so nasty telling me not to tell him how to do his job .I told him kia said to come in and cancel gap he would not do it .he was horribly rude. And sales person too. They had no problem making a sale and after that your trash to them.the sales person even told my mother when she gets the survey from kia to give him all high marks, that's sick. She is not doing it. You don't tell the customer what answers you want on the survey he will get lowest marks. All I did was go in to cancel gap coverage and got verbally abused and humiliated by the sales person and finance person. I will never buy anther car there again. There is no excuse for what happened today. We are one of the best customers they have bought a lot of cars here only to be treated like trash. Once they make sale you are no good anymore pretty sick.

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had my car serviced here numerous times there…went in for a engine replacement and was fixed $7,100.00. Car came out with check engine light and was said it would go away… never did. Took the car for a e-check for plates and failed for code.. P0449 Evap control system vent valve/solenoid. Took the car back to service shop and had problem fixed for 275.00 even. Was told light would go off after driving for certain amount of time miles etc. Light never went off. Called numerous times to bring the car back in and was hassled and told there was nothing they could do and wait time was over 3-4 weeks. So after many times of trying to get a appointment to meet my schedule never happened. And now 1 more year later I need plates again and failed e-check for the same exact code. I’ve tried to reach them again and again with no reply or response.

  Business Response

  Date: 12/28/2023

  My service manager spoke with ******* father and we advised them to bring the vehicle in and we can take a look at it and see what is happening.  The customer hasn't brought in the vehicle yet.

  Thanks,

  Eric *******
  Halleen Kia

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was having trouble with the drivers side window on my 2019 kia forte I took it in for repair thinking it would be covered they did a diagnostic test on it then called and said it was not covered because they said it was physically damaged that is not true they wanted me to pay 275.00 they had a sale going on so I traded it in and then got told I can't get the new car I had to pay them 72.00 for them looking at the car I traded in for diagnostics or I couldn't buy the new car.i was terribly treated by the *** *** she was terrible she said we had to pay the 72.00 to service to be able to get a new car that is bribery.

  Business Response

  Date: 10/04/2022

  I spoke with the customer and refunded her diagnostic fee.  Should be all set.

  Thanks,

  Eric

  Customer Answer

  Date: 10/04/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ******