Reviews

This profile includes reviews for Buckeye Broadband's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Buckeye Broadband has 6 locations, listed below.

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  Buckeye Broadband

  2700 Oregon Road Northwood, OH 43619

  
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  Buckeye Broadband

  3050 Navarre Ave Oregon, OH 43616-3308

  
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  Buckeye Broadband

  5566 Southwyck Blvd Toledo, OH 43614-1536

  
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  Buckeye Broadband

  4111 Talmadge Rd Toledo, OH 43623-3503

  
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  Buckeye Broadband

  26611 Dixie Hwy Perrysburg, OH 43551-1765

  

Review Details

• Review fromSean T

  Date: 06/27/2025

  1 star
  Do not use Buckeye Broadband. The fiber upgrade has been nothing but trouble. The installation contractors don't know what each other are doing. The install took 1 full day, each time. We are on the 3rd install now. It was not done correctly the last 2x. The previous installer left splice in the vault. Tech support is all overseas. They offered a $10 credit. Total time without service 7 days. Please look hard to find someone else. Consider Starlink.

• Review fromPatrick J

  Date: 06/17/2025

  1 star
  The system for paying on line was having problems. It double charged me and the service *** told me they couldnt do anything about it. They told me to call my bank to stop payment. And they wonder why people are unhappy with their service. Worst customer service ever. I ask to speak with a supervisor but was told they couldnt do that. My service days with Buckeye will soon be coming to an end.

• Review fromLarry B

  Date: 05/22/2025

  1 star
  I had Buckeye Internet for 20 months. The service wasnt bad when it worked. After having no Internet for a full week I decided to cancel. All support could tell me was to be patient. Apparently they have outsourced their support and things arent not going well.When I called to cancel I was charged $175 for an early termination fee . I had signed up for a 24 price guarantee and I cancelled before the full 24 months. Before switching to Buckeye, call you current provider and ask for the retention department. They will match the Buckeye pricing and you wont have to deal with Buckeye.

• Review fromLAURIE M

  Date: 05/15/2025

  1 star
  If I could give a zero I would. As much as they charge they won't change my due date by three business days without charging me a month and a half in advance. Three days was all I was asking for. The whole issue is that I'm having problems paying the bill.But they want to increase it for the next two months before they can change my billing cycle. As much as we pay for this service you should accommodate for changes like that. Although they were very nice to me on the phone.

• Review fromPamela k

  Date: 04/18/2025

  1 star
  I've had buckeye cable for numerous years, mainly because I don't want to go through the hassle of changing all my emails. Recently, however, I downgraded my service which would save me several dollars. I was quoted a price by the sales person that was for a year. Needless to say, for the past three billing cycles my bill has never been the quoted price. I've called Buckeye and get a complete runaround. They tell me that when you change services there is a few and they prorate it for several billing cycles so you don't have to pay it all at once. The next excuse was that the sales person quoted me the wrong price that it was actually be only $ ***** more and my next months bill would reflect this change. Wrong got my new bill and its the same as before $22.15 more than the quoted "special deal price." Called again, waited for over an hour to get someone on the line, who told me well you have to understand there are all kinds of fees and taxes that are added on the the price quoted and that's what you are seeing. Asked to talk to a supervisor and was placed on hold again as she was trying to locate one. Asked for the name of the supervisor, and was told I can't give you that as I'm not sure who will be responding. Even tough its going to be a hassle am looking into new services. If you are thinking of signing up with Buckeye DON'T!!!!

• Review fromBrenden E

  Date: 01/08/2025

  1 star
  Ive had buckeye on two separate occasions both times they were the only option for WiFi in my area both experiences were horrible . When I first got buckeye in *************************************************************************************** eventually it was fixed however all of a sudden I had restricted Data and I owed them $500. So I paid them now they say my auto pay didnt go through in October and I owe them $250. They dont call to give me a heads up or send an email, you cant see your balance on the app. DONT USE buckeye they will scam you. Its owned by a scumbag

• Review fromChris M

  Date: 12/13/2024

  1 star
  Signed a 12 month contract, immediately on month 13 the bill went from $103 to $187. I know cable companies are known to do this, although the bill literally almost doubling the first month out of contract?? Would have thought they would gradually f**k me, not overnightdidnt even take me out to dinner first. They did this with no warning, no courtesy letter notifying me of this drastic increase. There should be some sort of law in place for notifications to go out before the bills hike like this, there needs to be a better process set up for consumers for these scenarios. Its been happening for years of cable companies treating consumers this way.

• Review fromLee H

  Date: 11/29/2024

  1 star
  Terrible cable service. I pay for 400mbs, but if I'm lucky I'll get 96mbs. They say you need to be connected to the router to get the 400mbs. However, they are happy to install their "Smart Net" system.

• Review fromDavid M

  Date: 11/14/2024

  1 star
  Took a lot to be the first one in the area to have them install the service and it took long time to get done. I switched from ******** because they kept raising prices at will. Found out Buckeye does the same. Started at ***** now up to ****** in a short period of time. Very disappointed and will leave them as soon as I find another rip off deal somewhere else. What a crooked way to do business and will not go back again. At least I knew ******** was going to raise the price. Seems like customers are not why ******************** is in business. If you are thinking about using then, run now.

• Review fromWilliam H

  Date: 08/11/2024

  3 stars
  I requested to move my modem from upstairs to the downstairs room in my house. This would have a small cable change and bring the modem downstairs. When the contractor left, I was left with ********** I neither requested this change nor was informed that it was going to happen. Cables were cut meaning it would be difficult go back to my original setup. I find this a poor way to do business.