Reviews

This profile includes reviews for Omni Community Association Managers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Omni Community Association Managers, LLC

  6898 Harrisburg Pike Orient, OH 43146-9222

  
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  Omni Community Association Managers, LLC

  PO Box 395 Grove City, OH 43123-0395

  

Review Details

• Review fromElena O

  Date: 05/23/2023

  1 star

  Elena O

  Date: 05/23/2023

  Even half-star is too much for this company. I believe in reviews to encourage others to refrain from using a particular type of business. So, here are my two cents… Omni Community Association Managers is the WORST company ever. Their billing and communication are terrible, and their service is the worst part. Please, builders, do not make deals with this company as HOA managers... it has been a nightmare for us, the new buyers. If a potential buyer asks me about a new construction development, I will recommend being sure OMNI is not the HOA Association manager... in that case, buy in another place!

  Omni Community Association Managers, LLC

  Date: 05/24/2023

  I am at somewhat of a loss to respond to this comment, as the generic suggestion that "billing and communication are terrible" doesn't tell me anything. I find no notes in our system of any communication from this owner, other than a reference to their recent submittal of a design review request that is awaiting their payment of a processing fee (application received May 17, we sent e-mail communication regarding its status the very next day, and have no return communication from them that I see in our system). Perhaps she is upset because she recently incurred late fees attributable to non-payment of dues assessed by her community's Master Association in January that were not paid until this month (and when paid, she didn't pay any of the late fees which results in her account still having a 'delinquent' status - and which will result in more late fees). Ms. Ojeda is welcome to share details with me of what communications have taken place that were less than acceptable, and what has happened for her to view her relationship with her HOA as "a nightmare". Without details, I really don't know how I can address any of her concerns.

  Omni Community Association Managers, LLC

  Date: 05/24/2023

  I am at somewhat of a loss to respond to this comment, as the generic suggestion that "billing and communication are terrible" doesn't tell me anything. I find no notes in our system of any communication from this owner, other than a reference to their recent submittal of a design review request that is awaiting their payment of a processing fee (application received May 17, we sent e-mail communication regarding its status the very next day, and have no return communication from them that I see in our system). Perhaps she is upset because she recently incurred late fees attributable to non-payment of dues assessed by her community's Master Association in January that were not paid until this month (and when paid, she didn't pay any of the late fees which results in her account still having a 'delinquent' status - and which will result in more late fees). Ms. Ojeda is welcome to share details with me of what communications have taken place that were less than acceptable, and what has happened for her to view her relationship with her HOA as "a nightmare". Without details, I really don't know how I can address any of her concerns.

• Review fromKate D

  Date: 03/08/2023

  1 star

  Kate D

  Date: 03/08/2023

  This company is a joke. No one calls back to discuss matters nor do they ever get fixed. The help desk is rude and you can never get to anyone but to leave a voicemail which further allows them to not return calls. The property managers, have 0 clue what they are doing and allow board members to do whatever they want and be selective in what bylaws they enforce including being selective in who they give violations out to (housing looks using incorrect doors/colors, holiday decor, etc). ******* ***** has yet to fix a rotted/broken dumpster issue that was discussed a year ago during our annual meeting; this causes trash and unwanted animals to be in the area and spread throughout the yards making the area look like a dump. I’ve also requested why our monthly fee increases when they ONLY pay for trash and landscaping (which landscaping is a joke..they’ve destroyed more than $300 worth of plants I’ve placed in my landscape and have destroyed my siding using their leaf blowers full force at the house to clear out the mulched areas) and where the budget goes to see where things are…zero response. I don’t know why this company isn’t held accountable for their issues.

  Omni Community Association Managers, LLC

  Date: 03/22/2023

  Ms. Dotson is well-known to our staff, as she has had multiple communications with us. Contrary to her statement that "no one calls back," we have documented approximately a dozen phone discussions with her, and several more e-mail communications. The nature of her interactions with not just Omni personnel, but also the members of the Association's Board, and the community's landscaper, have led to an unwillingness on people's parts to communicate with her other than in writing, and at least one party has communicated that her continued harassment may lead to charges being filed against her.
  
  Ms. Dotson appears to be currently upset with Omni and her HOA, because she recently received a violation notice related to not removing holiday decorations. This has been a recurrent issue at her property. Our personnel have made sure to retain notes regarding her repeated behavior. She may also be upset because of the multiple complaints against neighbors she has made, with only one found to be valid. Her "comment" posted with the BBB is viewed as an attack by her against us, not as an accurate report of conditions or actions.
  
  There are no issues with the dumpsters at the property (beyond people ignoring rules -- but if we have documentation as to 'who' is violating the rules, they are fined). The dumpsters are leased from the trash disposal company, the HOA does not control their 'condition'. That being said, Ms. Dotson is the only resident we are aware of who believes the condition of the dumpsters is a problem.
  
  Regarding her allegations of the landscaper damaging her property, she has been asked to provide photos of the "damage" for further investigation. but she has never provided any photos or other documentation. We are unaware of any circumstances at any locations where the use of a leaf blower has damaged siding.

• Review fromDavid B

  Date: 12/21/2022

  1 star

  David B

  Date: 12/21/2022

  **** ***** and ***** *** of Omni may be one of the rudest individuals I’ve ever had to deal with. She refuses to give straight answers, withholds information and plays favoritism allowing her personal feelings dictate the outcome of situations instead of the rules written. Tara should be ashamed by the way she treats the members of the community. She doesn’t have one single ounce of morality. If you’re thinking of moving into a Omni run subdivision, DON’T!

  Omni Community Association Managers, LLC

  Date: 12/22/2022

  We have researched to the best of our ability, but find no evidence that this person is an owner in any community that has an Association managed by Omni. If additional identification information can be provided, we'll look into the background of whatever has led him to be so upset, but with the sparse information provided, we can only speculate. We also don't know how to lend any credibility to these vicious comments, this person obviously has a personal or business axe to grind and believes that public disparagement through the BBB serves his purposes. This "review" should not be made part of our company's records with the BBB.

• Review fromconsumer_BBB

  Date: 11/01/2022

  1 star

  consumer_BBB

  Date: 11/01/2022

  We live in Heritage preserve and got a violation from ******* ******* for storing gardening materials in our landscape beds. We had 3 mulch bags, 5 plastic frost covers, and 5 containers of plants to be planted. We are currently approved by Omni to install several new landscape beds and a garden. ******* told us we cant store even a bag of mulch anywhere on the property. This Spring we got a violation from Omni (without any photo) for having excess grass that was taller than 6 inches. Really? After multiple violations notices and fines, **** finally enforced having plants on the property line that we used for screening against us. The neighbors have the exact same trees and situation, which **** has not enforced against them. We have gotten violation tickets for ridiculously small things, like small stakes or trellises which are allowed. One time we have even got a violation for our trash cans staying on the curb until the next morning. The neighbors have dog p*** that they hardly ever collect and it stinks. But ******* said that thats hard to enforce dog p*** and hasnt done anything about it for years. Omni has not enforced violation that the neighbors have a fire pit right next to the property line with us, with all kinds of smoke and nuisance. In the last few years, there has hardly been much time when some kind of outstanding violations was sent to us for ridiculously trivial things. Every time we object to Omni or point out far worse things at the neighbors, ******* has told us how busy he is to manage 20 communities, how he is making visits to Heritage preserve every two weeks and h*** check, and that he is not allowed to discuss other residents properties. Months and years later, we are living next to stinky dog ****, smoke from their fire pits, all kinds of stuff being stored and laying around the neighbors properties, in addition to the same kinds of plants, same kinds of mulch, pots, and things that Omni has enforced against us.

  Omni Community Association Managers, LLC

  Date: 12/12/2022

  This is simply the "next" in a series of comments posted by the same person, in each of which she raises repetitive arguments complaining about matters that boil down to an inability of her and her neighbor to get along with each other, and her decision to do things (because of the bad relationship between them) that violate the deed restrictions for her community. We don't know how to help her get along with the neighbor, but we are being held, by her, as the scapegoat for an unrealistic expectation that her HOA can fix the problems they have between them.

  consumer_BBB

  Date: 12/12/2022

  I will simply share the facts and let the public make up their minds about the integrity of this business. One month after closing the previous violation for 3 mulch bags, we got a new violation notice for having a “garden hose, small garden box, and two potted plants” which need to be removed. I have requested from Omni to provide justification about which section of the Covenants and Restrictions these items (mulch bag, garden hose, or potted plants) violate – no response from Omni here or via private emails – and a search of the Covenants and Restrictions does not include these words. We also have approved Design Review Board application for landscaping beds (which can include potted plants), garden boxes, etc. We have requested from Omni to provide a process of filing a complaint with the HOA Board of Directors who have contracted Omni to manage our association – no response from Omni. Many if not all of the properties in our community have a garden hose, pots with plants, a bag of mulch or a garden box on their properties – including our neighbors - Omni is clearly not enforcing such things our community. I truly hope that HOA Board of Directors are reading our negative customer experiences with Omni.

• Review fromCaitlin D

  Date: 08/02/2022

  1 star

  Caitlin D

  Date: 08/02/2022

  While trying to take care of a billing concern, I was personally disrespected by the person I spoke with. I tried to share my frustration with the company with her and express how I was feeling and she chose to personally disrespect me and my career as a response.

  Omni Community Association Managers, LLC

  Date: 05/26/2023

  I apologize for not responding to this comment sooner; I believed I had done so many months ago. Ms. Duncan's dues for 2021 were paid late, after incurring late fees and collection charges. When paid she did not include payment of some of the collection charges that were incurred, so she incurred more late payment charges. Communications sent to her warned and advised her that she would incur additional charges if she did not pay the account in full, but when that happened, she called our office and spoke to three different employees all of whom correctly advised her that the fees would not be reversed. I see nothing in the notes the refer to discussions about her career, although she did tell at least two of the three employees that she felt disrespected by the fact that the fees would not be reversed. I'm sorry Ms. Duncan felt disrespected, we never want or intend to be disrespectful, and I hope that, in fact, she was simply unhappy with the answer (i.e., "no"), and that nothing improper was said. The employees in question have excellent reputations and histories of dealing well with our customers, and it would surprise me if they said anything intentionally inappropriate.