Complaints

This profile includes complaints for The JM Smucker Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The JM Smucker Company

  1 Strawberry Lane Orrville, OH 44667

• 

  The JM Smucker Company

  P.O. Box 280 Orrville, OH 44667

• 

  The JM Smucker Company

  18746 Mill Street Meadville, PA 16335-3644

• 

  The JM Smucker Company

  18746 Mill St Meadville, PA 16335-3644

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  while eating "***** ******** "peanut butter I bit a hard stone-like object. This caused severe pain and I could not eat and decided to stay home instead of going on my vacation. Many dental visits later they ordered a CT scan because I was still having pain in my mouth. CT scan showed the roots of a tooth had been broken off the tooth. I contacted Smuckers on the day of the accident. The woman told me to get treatment necessary and when treatment was completed submit the receipts and Smuckers would re-imburse me. They told me this several times. I'm still waiting for reimbursement. Their attorneys do not return my calls or communicate withpast & me

  Business Response

  Date: 05/28/2025

  Our top priority is to ensure we support our consumers
  throughout their experiences with our products and when there are any concerns
  we take those seriously.

  In this instance, we are continuing to work with the
  consumer to review records to help us evaluate the concerns and how we can best
  assist. We are currently reviewing the records shared with us to determine any
  other information we may need to respond further. 

  Customer Answer

  Date: 06/23/2025

  [[BBB transcription via email]]

   

  
  ***,  Smuckers could be a politician, because no statement in their reply is true. I have literally been through h*** regarding the incorrect information I was given by their customer service ***** SEVERAL times..  I contacted them frequently because I'm a senior disabled female who begged them to have their insurance department contact me because I couldn't afford the dental bills from my injury due to a foreign object in their ***** ******** peanut butter. I offered to send it to them to verify exactly what it was. They stated it wasn't necessary because it was "probably just a piece of unripened peanut " & this happens sometimes!"I almost swallowed it| NOT ONE PE RSON contacted me by phone or email!. It has been almost 3 years since the injury { statute of limitations then occurs. Maybe they hoped I would die or just give up. I've lost sleep from worrying and having medical issues from the anxiety. I can send them pictures of the awful bleeding rash on my chest.. This is how they care for consumers? A Priority? By just giving it to their attorneys one year after
   the injury occurred?  The attorney didn't speak to me until a year after that!

• Initial Complaint

  Date:03/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/06/2024, I purchased 1 bag of Hostess mini powdered donuts from Family Dollar in Reidsville, NC. After eating one of the donuts I became nauseated immediately, I had chest pains, headaches and irritation in my throat. After inspecting the bag I noticed a foul smell and discoloration of the donuts. I received medical treatment and notified the company. Months later the company insults me with an offer of $150 and refuse to cover medical expenses paid by my insurance, loss wages etc. It’s shameful that these big corporations can put contaminated products in stores for consumers with no regard for human life.

  Business Response

  Date: 03/10/2025

  Please know delivering
  exceptional customer service to our consumers is our top priority and we take
  any concerns seriously. In this instance, our team coordinated a thorough
  investigation into the matter and the consumer’s experience.
  
  Through this investigation, we
  did not find any specific evidence that our production resulted in the
  experience the consumer shared. That said, as always, we want to do our best to
  support our consumers and we worked with the consumer to understand how best to
  do so. While the consumer was unable to provide information and documentation
  needed to validate some proposed impacts, we extended the reimbursement offer
  as a nature of good faith.

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back end of March beginning of April we gave our dogs 2 dogs treat from Canine carry outs from the smuckers company. They then got deathly sick. To the point it was 3 vet trips between the 2. There was nothing changed in the diet of the 2 in 13 years, just these beef treats.
  After 3 trips and close to 600 dollars they finally got taken care of. The vet has been with them since they were puppies and they know the dogs. I called and they opened a case. They wanted the treats back and vet reports invoices etc. Which i gave. Today they denied the claim and stated every excuse they could. From it was the wrong treats from the phone call to the dogs get into alot (which they do not they are home with me 24/7 and leashed outside) to they were outdated treats. Well I cant confirm they were they took them back and currently have them and I cant see them being outdated when we just purchased them. Then she stated that the treats were tested WHICH they were not tested from the ones they sent back. They only looked at the package numbers not the treat themselves. Whose to say something happened from the warehouse to the store they never checked the actual treat. I wouldnt find this odd but BOTH dogs not 1 got sick this is not a GI issue like they are claiming it, Plus when we were in the vet for one our dogs arthritis shots a lady was in the vet crying with all the same symptoms that our dog had after she given them a treat and low and behold it was the canine carryout beef like ours. This company needs to take responsibility and check these treats

  Business Response

  Date: 05/17/2024

  We wish to assure you that we take all consumer complaints
  seriously and always act in good faith in attempting to reach a satisfactory
  resolution.
  

  Our Quality Assurance Department thoroughly examined the
  production records for the Canine Carry Outs® Burger Minis Dog Treats and Beef
  Flavor Dog Treats for all packages received and no discrepancies were found. The
  treats left or facility meeting our quality standards.

  We reviewed the information provided by Mrs. ****'s
  veterinarian as well as by a third-party
  veterinarian and there was no evidence linking our product to her pets'
  gastrointestinal upset. 

  In light of Mrs. ****’s dissatisfaction with the resolution,
  her claim has been escalated to CCMSI, our third-party administrator. CCMSI
  will perform an independent investigation and reach out to her in the coming
  days. Ultimately, their findings will determine whether any
  restitution is warranted
  .

  Customer Answer

  Date: 05/17/2024

   I am rejecting this response because:
  There is only 1 factor that BOTH dogs got sick and it the treats they had nothing else but their food they been on for years. The common denominator in all this is the treats. If it was a GI issue 1 dog would have gotten sick not both. Plus you never tested the treats I sent back just looked at the code not the treat itself.

  So how do you know that from the warehouse to the store something didn't go bad.

   

  Business Response

  Date: 05/23/2024

  Thank you
  for providing us with this update.

  Please know
  that we take all consumer concerns seriously and always act in good faith to
  resolve any issues in a satisfactory manner. With respect to Ms. ****’s
  concerns, we coordinated a thorough cross-functional investigation internally
  and leveraged the expertise of a third-party veterinarian to evaluate the
  matter as well. Our investigations and that of the third-party veterinarian did
  not find any evidence to corroborate Ms. ****’s claims.  Additionally, as indicated in our previous response, there were no
  discrepancies or similar complaints received for this product and lot codes
  provided.

  We certainly empathize with Ms. ****’s experience;
  however, we are confident that the product was in good condition when it left
  our facility and did not cause the illness experienced by her pets. As such, we
  are not liable for her veterinarian expenses.

  Ms. **** has advised us that she was not satisfied with
  the outcome of our investigation, and we have referred her claim to our
  third-party claims’ administrator. They will now be handling all aspects of her
  complaint and will determine whether restitution is warranted following their
  investigation. 

  Customer Answer

  Date: 05/24/2024

   I am rejecting this response because: there was no other common denominator then these snacks. They been on the food for 13 years. The vet report shows they ate snacks causing the diarrhea.

  If one dog got sick I say gi issue but BOTH AND BOTH same symptoms.

  600 in vet bills and negligence on ingrediants and low quality food is beyond acceptable.

  
  
  
  

  
  

• Initial Complaint

  Date:02/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For a while now, ******** has been shrinking their dog bones. I am specifically speaking of their medium size bones. They keep getting smaller. However, the calorie intake on box has not changed to reflect the shrinkage. I have contacted the company and they say they will make their quality department ********* positive they are acutely aware, and have no plans to fix. This is not about packing size, this is about incorrect nutritional content, and shady business practices.

  Business Response

  Date: 03/06/2024

  We wish to assure you that we take all consumer complaints seriously and always act in good faith in attempting to reach a satisfactory resolution.
  
  The quality and safety of our products is of paramount importance to us, and our products are manufactured and labeled in accordance with all applicable laws and regulations. 
  
  Please know that our ingredients,formulations, recommended portion sizes, nutritional information and feeding instructions are regularly assessed and updated. The information listed on our Milk-Bonepackaging accurately reflects the product inside and complies with all relevant laws and regulations governing pet treats.

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received coupons from Smucker's after my Raspberry Jam got moldy before the expiry date, even though I kept it in the fridge the whole time. At Shopper's Drug Mart, the raspberry jam costs $9.49. They don't have it ******* (the only close grocery store to me). So they're trying to make me pay out of pocket. A coupon should be contingent on item, not price. Because an item is a constant. A pricrle is a variable.

  Business Response

  Date: 01/23/2024

  We wish to assure you that we take all consumer complaints seriously and always act in good faith in attempting to reach a satisfactory resolution. Though we do suggest a retail price for all our products, the cost is ultimately determined by the individual retailer.  In most instances, a VIP replacement coupon will cover the entire cost of a product.
  
  As a courtesy, in addition to the two replacement coupons already received by Mr. ********** we are sending a refund check in the amount of $11.00 which he will receive within the next six weeks.
  

• Initial Complaint

  Date:09/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JIF announced a peanut butter recall, citing the danger of Salmonella poisoning.
  **************************, providing product description and lot numbers. I checked the product description and lot numbers and they corresponded with the potentially poisoned products. On July 28, 2023, I wrote the J.M. Smucker Co., requesting replacement vouchers for the products I had purchased. I had purchased two, twin 48 oz packs of JIF peanut butter, one creamy ($29.41), one crunchy ($27.68), and paying 6% state tax for a total of $60.51. I took photos of the items, their UPC and lot numbers, confirming my possession of them and their being in the recalled lots.
  
  I have received absolutely no response from the J.M. Smucker Co.. A point of fact that they (JIF) previously had a product recall, so I've had to previously throw out an unopened jar of their product due to potential poisoning.
  
  Initially, I simply requested by my July 28, 2023 letter for replacement vouchers for identical JIF products (minus the Salmonella poisoning). Having received not even a response from them, and upon visiting the BBB website, see that Smucker has been very poor in controlling the quality of their product and then standing behind their product when it turns bad, I would simply prefer the cost refunded to me. At the very least, I should be made whole for my costs.
  
  The fact that I have to spend time and effort to get JIF to stand behind its product is an additional imposition .

  Customer Answer

  Date: 09/06/2023

  Dear ****** ******,
  
  Thank you for your rapid response.  Evidently my original attachment did not fully survive the conversion-to-PDF process, so I've scanned the original letter to Smucker / JIF and attached it here.
  
  As you can see, the items match the UPC type and Lot numbers of the potentially Salmonella-poisoned batches.  I simply responded to their recall, provided proof of ownership of the affected items and requested a replacement voucher.
  
  I am wondering, since this is their second Salmonella recall in recent memory, if a refund of my purchase price would be more fitting.  After all, I've dodged two bullets.  I am wondering if any replacement batch might also be tainted.
  
  Thank you and best regards,

   

  ******* *******
  

  Business Response

  Date: 09/07/2023

  We
  are committed to supporting consumers who have product impacted by the
  voluntary recall initiated on select Jif® products. Unfortunately, we do not
  show ever receiving the letter Mr. ****** mailed to us in July. We apologize
  for the delay in reimbursement and will be mailing a $61.00 refund check which he should receive within the next four weeks. 

  Customer Answer

  Date: 09/07/2023

  I am pleased that they will be sending a refund for my costs, but believe the case should remain open until a payment is actually received.

  Thanks,

  ******* *******
  

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a 1lb. container of Folgers House Blend coffee at my local Krogers. I go to open the container a few days later. The seal was on the container when I opened it. And I proceeded to make a pot of coffee I noticed what looked like to be a dead leaf. So I go to grab the dead leaf out. But it wasn't a leaf at all. It was a lizards. A dead LIZARD. I called folgers the following day, because it was Sunday morning when this
  occurred and they stated they were closed when I did call. Finally was able to speak with them, but only offered coupons. I'm completely devastated. I didn't feel it was oh kay to offer coupons to someone who will never drink coffee again over this. But at the very least, consumers should be aware.

  Business Response

  Date: 09/11/2023

  We wish to assure you that we take all consumer complaints
  seriously and always act in good faith in attempting to reach a satisfactory
  resolution.

  When we last spoke with Ms. ****** on August 30th,
  she was unwilling to send in the material needed to thoroughly investigate her
  complaint. To address the replacement of her product, Ms. ****** will be
  receiving a $15.00 refund check with in the next four weeks. 

• Initial Complaint

  Date:08/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm just letting you know that this hard piece was in the grape jelly ... Not looking for a refund just wanting you to be aware of it.

  Business Response

  Date: 08/22/2023

  We
  do take all complaints seriously and apologize to Ms. ****** for her
  experience. To complete an investigation of her complaint, there are additional
  pieces of information we would like to gather however, we have so far been
  unsuccessful in speaking with Ms. ******. If she would contact us at her convenience,
  we would be happy reimburse for her product. 

• Initial Complaint

  Date:08/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ** Smuckers ** advised the public there is a recall on one of their products, Jif Peanut Butter, and i was instructed to throw away whatever PB products i owned and that they would be replaced at NO cost to me. This was a complete scam! The reason was health related, in that Salmonella was found in their product. I entered the serial number of the products i owned, which were on the list to be discarded; therefore i threw away a total of 6 containers of peanut butter and the cost was about $15 for a 2 pk of the 48 ox containers. I submitted the serial numbers, which means i should have received a check for $45 to replace the 6 containers; or something that allowed me to replace the 6 containers. Instead, the company sent out coupons for $3.50 off the price of any Jif product. I purchase a small 28 oz container, which was $6 at a Publix and i had to pay $3.00. i never purchased any other products, because this is ridiculous. i NEVER heard of a consumer having to pay for a recall item, especially when it relates to health concerns. If this was a 2 dollar item i wouldnt bother, but its darn near $45-$50 i lost when i discarded all PB containers! I contacted the company and i went in circles explaining the same thing over and over again. On 8/12/2023 they sent me 3 coupons, and this was AFTER they lied and said they would be sending 9 coupons to cover what i lost. They have terrible customer service and completely incompetent people that work in their customer service department. When i explained this story in an email i received a response 5-6 times, always saying the same thing, which was that i had been requesting additional coupons. I kept emailing back saying The 3 coupons they mailed months ago are expired. Even if they were not expired, they do not even come close to covering what i lost in this recall! If every company had a recall and behaved the way Smuckers did, i would have spent hundreds of dollars!

  Business Response

  Date: 08/14/2023

  Please know we take all consumer concerns seriously and always act in good faith to come to a satisfactory resolution. Regarding this matter,product replacement coupons were mailed to ******************** to the address on file.We attempted to send coupons to this address on multiple occasions as we were unaware,he had moved. While we do not show receipt of any return mail, which we would confirm in a typical instance, we are mailing ******************** a refund check in the amount of $47.50 which he should receive within the next four to six weeks. 

• Initial Complaint

  Date:07/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Nutrish dog food I have been purchasing for my dog for seven years now contains ingredients that were not previously listed on the packaging and was not clearly advertised at any major retailers online. The dog food was previously known as Rachael Ray Just Six Lamb and Rice.
  
  This lack of transparency is unacceptable and puts the health and well-being of our pets at risk. We got our first bag of the new recipe 03/2023 not realizing it was a different recipe. My dog became suddenly very ill after I unknowingly fed him the new recipe for a couple of weeks. He started to vomit 03/31/23 but was not concerning at this point as it was infrequent. On 04/02 he began vomiting nonstop and needed hospitalization for dehydration by 04/03. Our vet was struggling to pinpoint his exact cause of the illness after running several tests. We insisted his food has never changed since he was six months old. We thought this bag was possibly spoiled as it smelled, looked and felt different. Day five of being ill, our vet suspected he had a blockage and we went ahead with exploratory abdominal surgery. Surgery revealed no blockage. He remained hospitalized for five days total. Within his recovery time, we discovered through other reviews that the food had a recipe change and added a common major food allergen. I was devastated knowing we were not the only ones having gone through a mystery illness. Had I known about these changes and been properly informed, I would have been able to make a more informed decision about the treatment of my dog. We had him allergy tested as we suspected the addition of peas had made him so ill. We confirmed that his highest food allergen is peas. We have spent $4,428.85 in vet costs directly relating to this illness. Recovery took several weeks.
  
  While we were able to use credit to pay these upfront fees, others may not have been able to do so and may have unexpectedly and unnecessarily euthanized their pets assuming they have a fatal illness.

  Business Response

  Date: 07/19/2023

  
  Our
  records indicate we have been in contact with the consumer via email and
  received additional information with pet symptoms and product information from
  Ms. ********. We are sending forms, for the consumer and veterinarian, to fill
  out to consider vet reimbursement. We tried contacting her by phone but have
  been unsuccessful. Additionally, our product ingredient statement and product
  name change were correct at the time of purchase, and we publicly acknowledged
  the product reformulation via her online review posted to our brand website on
  or around June 15th, 2023.

  We
  take all complaints seriously and forwarded the consumer’s/pet’s
  experience to our internal teams. 

  Customer Answer

  Date: 07/19/2023

   I am rejecting this response because:
  The ingredients were not accurately described on the retailer's website I purchased my last bag from. I purchased the bag from Petsmart for curbside pick up and the ingredients are not accurate still as of 07/19/2023. I have previously shown Nutrish this information directly and have included this again for reference. 

  I made a review on the Nutrish.com website for the product showing retailer information is inaccurate with a major ingredient change on 04/20/2023. This review was initially removed/unapproved and had to be manually added per direct request via Facebook messages. 

  I have looked through Nutrish's website and social media accounts (Youtube, Facebook, Instagram) and found no information posted regarding the ingredient changes to this food from 10/2022 - current. This is endangering other pets still as long-time consumers were not made aware of the changes. This should have been posted to all retailers and especially advertised through Nutrish directly to keep consumers informed of what they are feeding their pets. 

  I received a missed call from Nutrish, but was not aware at the time as they did leave a voicemail asking if anyone was there. I prefer all contact with this company to be via email to ensure everything is properly documented. 

  No accountability has been taken for the lack of care for their consumers and still no post has been made regarding these major changes. There are several reviews similar to mine confirming that again - retailer websites do not represent accurate ingredients and are extremely misleading. 
  
  I will be filling out requested paperwork from Nutrish with my vet regarding this incident. There has been no promise of any resolve at this point. 

  
  

  Business Response

  Date: 07/20/2023

  We are in contact with the consumer and are collecting
  vet records to continue the investigation.  We have notified our internal
  teams of the discrepancy on retailer websites.  In response to Ms. ********’s
  review, we specifically noted that there was a “reformulation at the end of
  2022”.  Regardless of this acknowledgement, we never want our furry-family
  members to experience what ****** went through.  We appreciate Ms.
  ******** bringing this to our attention and will communicate with her again,
  once we receive the completed forms and our investigation is complete. 

  Customer Answer

  Date: 07/27/2023

  Nutrish has not made a blog/social media/advertisement etc alerting consumers of this ingredient change. Only responding to the negative reviews is not clearly alerting those who purchase this flavor of their food. Putting out a big PSA about the ingredient change would help prevent other animals from suffering and should have been done to begin with before the new recipe was released. This especially should have just been done after being alerted several times by other consumers. This is unacceptable and I’m shocked that Nutrish thinks a response to a negative review is sufficient enough. 

  Customer Answer

  Date: 07/27/2023

  Nutrish has not made a blog/social media/advertisement etc alerting consumers of this ingredient change. Only responding to the negative reviews is not clearly alerting those who purchase this flavor of their food. Putting out a big PSA about the ingredient change would help prevent other animals from suffering and should have been done to begin with before the new recipe was released. This especially should have just been done after being alerted several times by other consumers. This is unacceptable and I’m shocked that Nutrish thinks a response to a negative review is sufficient enough. 

  Customer Answer

  Date: 07/27/2023

  Nutrish has not made a blog/social media/advertisement etc alerting consumers of this ingredient change. Only responding to the negative reviews is not clearly alerting those who purchase this flavor of their food. Putting out a big PSA about the ingredient change would help prevent other animals from suffering and should have been done to begin with before the new recipe was released. This especially should have just been done after being alerted several times by other consumers. This is unacceptable and I’m shocked that Nutrish thinks a response to a negative review is sufficient enough. 

  Customer Answer

  Date: 07/27/2023

  Nutrish has not made a blog/social media/advertisement etc alerting consumers of this ingredient change. Only responding to the negative reviews is not clearly alerting those who purchase this flavor of their food. Putting out a big PSA about the ingredient change would help prevent other animals from suffering and should have been done to begin with before the new recipe was released. This especially should have just been done after being alerted several times by other consumers. This is unacceptable and I’m shocked that Nutrish thinks a response to a negative review is sufficient enough. 

  Customer Answer

  Date: 07/27/2023

  Nutrish has not made a blog/social media/advertisement etc alerting consumers of this ingredient change. Only responding to the negative reviews is not clearly alerting those who purchase this flavor of their food. Putting out a big PSA about the ingredient change would help prevent other animals from suffering and should have been done to begin with before the new recipe was released. This especially should have just been done after being alerted several times by other consumers. This is unacceptable and I’m shocked that Nutrish thinks a response to a negative review is sufficient enough. 

  Customer Answer

  Date: 07/27/2023

  Nutrish has not made a blog/social media/advertisement etc alerting consumers of this ingredient change. Only responding to the negative reviews is not clearly alerting those who purchase this flavor of their food. Putting out a big PSA about the ingredient change would help prevent other animals from suffering and should have been done to begin with before the new recipe was released. This especially should have just been done after being alerted several times by other consumers. This is unacceptable and I’m shocked that Nutrish thinks a response to a negative review is sufficient enough.