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Business Profile

Colleges and Universities

Bryant & Stratton College

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bryant & Stratton College's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/16/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They treat student like a number. On 8/1/24 I had questions about my financial aid and the representative Olivia had no knowledge and refused to talk to me but rather send me a text message. This is not a personal matter we are friend I do not know why she would rush me off the phone and act like I was holding her day up and my questions was never answered. That made me not even want to attend this school. They kept contacting me so I said I finally answered and I still got no answers. The customer *****

      Business Response

      Date: 08/19/2024

      Good afternoon. I personally reviewed the complainant's file, and I did not find any irregularities. I also took the opportunity to review the call transcript (ten minutes) between Ms. ******* and our Financial Aid Advisor. The FAA was accommodating and professional during the call. Ms. ******* was working with **** ***** **** ****) for assistance with tuition. She was asking the college to complete a financial plan for her with those funds listed; however, the college can not present a valid financial plan until we receive verification from ***. The advisor indicated she was going to check with her manager to see if the school has received anything from ***. She did tell Ms. ******* she would text message her with an update as soon as she spoke with her manager. At no time during the call did the advisor appear to rush Ms. ******* through the conversation. The call concluded amicably. The college has attempted to contact Ms. ******* several times since that conversation. The last attempt was August 15th. Voicemails have been left requesting a return call at her convenience. Our advisors will continue reaching out to Ms. *******; they are responsible for assisting her through the process. Ms. ******* can also reach out to me if she needs assistance.

      Please do not hesitate to contact me if you have additional questions.

      Regards,

      Paul *. ******

    • Initial Complaint

      Date:11/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So when I spoke with an admission representative I said I wanted to go to school for social work. The rep. Told me he could sign me up for that after starting by like a month or two I spoke with an adviser she apologized and said no you are signed up for human resources not social service worker we do not offer that program. I then let her know that I wanted released. She had me sign paperwork off release and stated that my loans would be refunded and apologized for the miss representation. Now I'm being charged for a whole semester that I didn't even attend. I did say I would pay them but I am not paying them all of that. They ripped me off and lied to me. Then on top of it sent me to a collection agency didn't even reach out to me! If I have to I will contact the fdcpa for lies

      Business Response

      Date: 11/07/2023

      Good morning. According to our records, ***** ****** was enrolled with our Online division.Anne S************** may be able to assist with this complaint. Her e-mail is ***************************

      Regards,
      Paul *. W*****

    Bryant & Stratton College is NOT a BBB Accredited Business.

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