Reviews
This profile includes reviews for P S E Credit Union Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 4 Customer Reviews
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Review fromMagdalene M
Date: 06/05/2025
1 starMagdalene M
Date: 06/05/2025
PSE Credit Union is not a reputable business. They inaccurately applied my mortgage payoff from a title company to my auto loan, which caused a series of issues, including a lien on my mortgage. Do not work with this company by any means for any large purchases or loans.
P S E Credit Union Inc.
Date: 06/06/2025
Thank you for reaching out and allowing us the opportunity to address your concerns regarding the recent payoff inquiry.
We understand how important clear communication is during these transactions, and we sincerely apologize for any inconvenience or frustration you experienced. After reviewing the situation, it appears the miscommunication originated with the title company. That said, we’re pleased to confirm that the issue has since been resolved.
While the error was outside of the credit union’s control, we truly value your membership and your time. We regret any disruption this may have caused and appreciate your patience as the matter was sorted out.
If there is anything further we can do for you or if you have any additional questions or concerns, please don’t hesitate to reach out to our V.P. of Lending at *************Review fromJonathan R
Date: 03/19/2024
1 starI contacted PSE credit union by 4 email, one postal service mail and one phone call, in month of February 2024. They will report you to Credit Bureau if you ask upsetting questions. I just wanted to use my money that I worked .
I don't make compliant, however I want to warn people about the Credit Score. That was a dirty move.Review fromDon S
Date: 11/06/2023
1 starI left a message to remove the monthly checking fee, they messaged me back if I was unhappy about it I could do banking elsewhere
So I am looking at other options now, and as a member since 1976. This was unsettling. The message used poor grammar and did not make sense. The supervisor said it was auto generated.. lol.Review fromDoretta W
Date: 07/25/2023
1 starThe PSE Credit Union in Parma does not appear to be African American friendly. I have had several horrible experiences in this place. Every service I 've ever requested has always been shared and echoed across the entire Credit Union. If I needed to pass a payment, it was broadcasted. If I was delinquent on my mortgage, it was broadcasted across the credit union. I feel like it was their way of making me feel small or an attempt to shame me. I had to go in the credit union to address rude messages that were left on my voicemail. Yes it was an attempt to collect my mortgage payment that was late, but I do not care how late was, am or will be, call my house respectfully. The supervisor became more compassionate once I addressed him. When I asked to see him, he asked for someone to accompany him, as if I was a danger to him. The person pretended to not be there in case I was going to be a crazy person. I simply told him that he lacked compassion and was very insensitive. I requested for him to identify what would happen to me, instead of saying " You're going to be in trouble" He never said what type of trouble, but made sure he reported me to the credit bureau every chance he got to reduce my credit score. I own that I fell on hard times and was late, but they need to have discretion when dealing with people and speak to me like a person. On 7/24/23. I had to get the run around about getting my $260.00 released to me. It was a lot of being told to hold on and referrals to other people, going in there in person and being spoken about across the credit union once again, this time like I wasn't standing there. They had to brief the supervisor about my money loudly. Ultimately he released it, but they made sure that they tried to embarrass me first. Also, I was informed that I pay a higher interest rate by 80% of people with the same credit profile according to Credit K***a.
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