Complaints

This profile includes complaints for Coughlin Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Coughlin Chevrolet of Pataskala

  9000 E. Broad St SW Pataskala, OH 43062-7879

  
• 

  Coughlin Automotive Group

  PO Box 1480 Pataskala, OH 43062-1480

  
• 

  Coughlin Cheverolet Buick GMC

  1850 N 21st St Newark, OH 43055-3186

  
• 

  Coughlin Chevrolet Buick Cadillac of Marysville

  15801 Us Highway 36 Marysville, OH 43040-8705

  
• 

  Coughlin Kia of Lewis Center

  5342 Columbus Pike Lewis Center, OH 43035-9277

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well we took our car for ******* they switched the grill put wrong one in and they buffed the paint and burnt 2 or 3 spots on the car saying they going to fix it than on April 29 nick ******* manager emails me and text saying new grill is in and when I try calling to set up for it to be installed nothing no response nothing I just want my car fixed and right

  

  Business Response

  Date: 06/04/2024

  We have left the customer an voice and and sent an email and a text message. He needs to call us back so we can schedule him. We cant do any more than we have.

  Customer Answer

  Date: 06/07/2024

  This is the only email I've received its the same as the text I've been trying to call for weeks leaving voice mail for **** and **** the service people at the other desk don't seem to know anything about my farther have only contacted me about service on my other Vehicles . I tried calling just yesterday 6/5/2024 I can screen shot my phone call screen if need be leaving voice message for.nick 

  Customer Answer

  Date: 06/07/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21800009
  
  I am rejecting this response because: This is the only email I've received its the same as the text I've been trying to call for weeks leaving voice mail for **** and **** the service people at the other desk don't seem to know anything about my farther have only contacted me about service on my other Vehicles . I tried calling just yesterday 6/5/2024 I can screen shot my phone call screen if need be leaving voice message for.nick 
  
  Regards,
  
  *************************

  

  Business Response

  Date: 06/07/2024

  We have reached out to ****************** and he is bringing his car in tomorrow 06/08/2024.  We will provide him with a loaner while we repair his vehicle.  

  I believe this to be resolved at this point.  If ****************** has any further problems he has ********************* information to resolve.

  Sincerely

  Customer Answer

  Date: 07/23/2024

  Still waiting for my car to be fixed been in the shop for over 2 months  very disappointed in the service I've been getting  what do I got to do next 

  

  Business Response

  Date: 07/26/2024

  The vehicle is completed and **** will be reaching out for the customer to pick it up.

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new Kia Telluride SX Prestige in 2022, only to discover visible scratches around the vehicle. Despite my efforts to schedule repairs, the dealership failed to settle on a time.
  
  During an oil change in May 2023, I reiterated my concerns about the scratches. Photos were taken, and a warranty claim was supposedly submitted. However, by late August 2023, after numerous follow-ups, I learned that the claim was never actually submitted. The dealership admitted fault we ordered parts for the more "visible" issues, with plans to fix the remaining issues at a later date in an attempt to save time.
  
  In late October 2023, I was told parts had arrived and I should schedule a repair. I scheduled an appointment for early November. However, upon dropping off my vehicle, I was informed that not all parts were available, despite promises of prior notification. The remaining parts didn't arrive until December 2023.
  
  The repair for these remaining parts, was set up for March 5th 2024. Despite being provided a rental, the dealership failed to meet the 24-hour repair timeline promised. Each day during the process I was told "will likely get done tomorrow" up until the pickup day March 14th.
  
  After rescheduled pickup dates, I finally retrieved my vehicle on Thursday March 14th, only to find it in worse condition. Broken retention clips, a missing grab handle, and excessive wind noise from the sunroof were among the additional issues discovered.
  
  A new appointment was scheduled for May 5th to resolve these issues. The more "visible" issues have been dealt with, the process for the rest of the warranty covered issues present from May 2023 has yet to begin.
  
  The dealership's repeated failures to communicate effectively, meet deadlines, and properly handle repairs have left me deeply dissatisfied.

  

  Business Response

  Date: 05/16/2024

  Customer purchased unit on 4/20/22.  At time of delivery there was no damage to the unit.  
  On 04/28/22, sales performed follow up after the sale LVM. 
  On 05/01/22, sales talked with customer and customer mentioned at that time that there were scratches on a plastic panel inside the car, but stated that he wasn't sure when he could make it in because of his schedule.  
  On 05/21/22, sales follow up LVM.  
  On 07/22/22, sales follow up LVM.  
  On 07/25/22, customer came in for their first maintenance and nothing was stated.  
  On 10/22/22, sales follow up LVM.
  On 12/22/22, Christmas text message sent. 
  On 12/28/22, customer came in for second maintenance and nothing was stated. 
  On 02/24/23, ***** was performed and nothing else was stated. 
  On 04/24/23, sales follow up LVM.
  On 05/29/23, customer came in for third maintenance and per my conversation with customer, he informed Heidi of the scratches on the plastics pieces. On 08/07/23, customer called into BDC trying to get ahold of service.  
  On 08/29/23, customer came in for their Fourth maintenance and documentation on RO was made due to sun roof shade slides forward when braking, trim on radio knob has a nick center molding, driver rear speaker trim has a defect of a stain, trim fading around all windows. As customer vehicle has basic warranty all concerns but 1 was addressed during this service as we would need the vehicle longer as run roof shade needed to be diagnosed.  Customer in rental vehicle to accommodate during full repair. 
  On 10/21/23, sales follow up and seeing if customer wanted to trade in their Telluride for a 24 model.  Several text messages occurred back and forth with customer.
  On 11/1/23, documentation on RO Special order parts in for repairs. Customer had new complaint of rattle in vehicle . tech diag vehicle and had to order parts for rattle. When installing trim special-order parts found damage on trim panel and had to reorder part. Part was on back order and had to have customer come back to install trim. concern with sunroof shade tech states has to drop headliner to find failure. Requested customer to bring vehicle back in as this might take a few days in the shop. Customer in rental vehicle to accommodate during full repair 
  On 11/22/23, service BDC sent text informing customer special order parts had come in and were looking to schedule an appointment. 
  On 11/25/23, service BDC sent a follow up text to schedule appointment for special order parts.
  On 12/04/23, service BDC sent another follow up text to schedule appointment for special order parts.
  On 3/5/24, documentation on RO for sunroof shade moving freely.  Found failure, had to order sunshade assy. After repair had to special order lower quarter trim due to piece cracked during repair on sunroof shade.  Customer in rental vehicle to accommodate during full repair.  After repair customer reached out to service manager as customer was not happy with last repairs of vehicle.
  On 5/6/24, customer back in and requested 3 different concerns to be fixed . Manager followed repair all the way through to make sure customer was happy and taken care of . All concerns fixed customer in rental vehicle to accommodate during full repair. Service manager made sure customer didn't need any other concerns fixed. Customer did state that all concerns were taken care of or he was not worried about any other concern.
  On 5/14/24, customer talked with general manager and states there are other concerns that we didn't address.  Will reach out to customer to have concerns addressed.  Customer stated that his unit has dents, there is a scratch and that stitching is coming apart on the seats.  Customer did purchase Allstate Complete that should cover the stitching and dents, as long as they are not from natural causes (policy attached).  Offered customer to purchase back his unit for $38000 and customer rejected the other and stated he wanted $43000.  Phil to follow up with customer to inform him that was can open a claim with Allstate to start the process of repairing the stitching and to see if the dents were not from natural causes.  We will not give them more money than we have already offered to repurchase this vehicle.

  Customer Answer

  Date: 05/23/2024

  BBB called the consumer using an automated calling system.  The consumer replied with a text message  with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

  
  

  ###-###-####

  ******, ******* 21713025

  Coughlin Automotive Group

  May 23, 2024 12:45 PM

  
  

• Initial Complaint

  Date:05/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service department stole my lug nut key when doing maintenance on my vehicle. Now they want to charge me for a new key and to take them off. I love my truck but I hate the place I bought it from now.

  

  Business Response

  Date: 05/13/2024

  The last time we service this vehicle was on 10/30/2021. I would think someone else has worked on the vehicle since then but as a goodwill gesture we attempted to contact the customer so we could get the vehicle in our shop and get him the correct wheel lock key AT NO CHARGE. The customer hung up on our service manager and refused to come in stating he would never be back. There is nothing further we can do until he comes in.

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a **** ******** ****** from Coughlin Kia back in early March for $14000. A day after, the car began showing a Check Engine Light. This code (P052E) showed an issue with the PCV valve, a $3300 repair. Coughlin Kia is refusing to perform this repair themselves, and all calls made in an attempt to have this made right either been redirected to another person or sent to voicemail and left unreturned.

  

  Business Response

  Date: 04/26/2024

  I apologize for no one getting back with the customer. We have been in contact with him and are working on a resolution.

• Initial Complaint

  Date:04/06/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to this dealership on 3/9/2024 to look at a Ford F150 Lightning. After getting an offer, I decided to wait and try and do a private sale on my car instead of the trade-in offer that they gave me. ****, the salesman contacted me regularly through the rest of March asking how the process was going (he wanted the sale). On 4/5/2024 at 5:25 pm, he sent me a text with a new price on the vehicle. I attached the text below. He was claiming that it was for $63,540. When I called the next day, I discovered that **** was off work that day and the guy I spoke with said that the price was actually $69K. When I mentioned that I received this text, the guy said that it didn’t matter what **** sent me, $69K was the price. This is clear evidence of a bait-and-switch sales tactic. In fact, this “deal” was worse than what I was offered back in March. I want this on record Coughlin Ford is a bad dealership. I also want no contact from them in the future.

  

  Business Response

  Date: 04/09/2024

  We tried to work with the customer on this vehicle.  He hung up on us and asked not to reach out to him again.  If we cannot reach out to the customer we cannot resolve.  I have marked him as do not contact as he has requested.

   

   

  Customer Answer

  Date: 04/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ********* ******

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 17th, 2024, my 2018 Ford Escapes transmission failed on the highway. I had the car towed to Coughlin Ford of Heath and went to the store on March 18th at 7:15 a.m. The sales person, **** ****** told me he didn't know when they could look at my car and diagnose it. He couldn't even give me a date. He was extremely rude. Since they wouldn't diagnose my car, I asked if they could flush the transmission and put new fluid in. He said they had time to do that today and told me it would be 309.00. I talked with **** later and he said his transmission guy was able to diagnose the car and he flushed the transmission. **** typed on the paper that I insisted the transmission be flushed before they diagnose the issue with my transmission. This was not true at all. The only way I could get the dealership to look at my car was to pay them money. I paid Ford 455.17 for a dead car that I bought from them brand new, five years prior. My boyfriend had the car towed to his place and was draining the transmission fluid and was going to attempt to change the transmission. He has a video of the transmission fluid being drained and it looks like dark brown oil. New transmission fluid should be red. Ford's transmission fluid is known to look brown after driving it for a long time, but the dealership only drove my car a few miles. So, I was charged to have the transmission fluid flushed because **** refused to service my car and diagnose it and then the fluid wasn't flushed. The business only looked at my car because I agreed to get a transmission fluid flush, and then they didn't even flush the transmission. Ford has not tried to resolve anything with me. I called the 1-800 number and filled out the survey, but have heard nothing. They were not honest, kind, and I should be reimbursed my money. I can provide a video of the brown transmission fluid from my car. I appreciate any help you can provide.

  

  Business Response

  Date: 04/04/2024

  This complaint is not accurate. We did not force the customer to perform a transmission service, she requested it just like she stated in the complaint. We said it "may" help it. Also, once you drive a vehicle the new fluid has residual "burnt" fluid that would get on all the clutches and parts, especially when attempting to drive with faulty internal parts. The fluid would appear burnt, and may have been as a result of driving it.

  We will not reimburse the customer for a service she requested just because it didnt fix the original concern.

  Customer Answer

  Date: 04/05/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 21521123
  
  
  
  I am rejecting this response because Coughlin Ford of Heath did not perform the services they said.  The transmission fluid would show burnt after driving it for a long period of time.  I have video of the fluid, none of it is red.  Ford is lying.  What this boils down to is them taking advantage of a women the second I walked in that door.  **** refused to service my car, I finally convinced him by asking him to change the fluid and the service was not done to the car. They were unkind from the start and they are lying and I have the video to prove it and I have a reliable mechanic fixing my car now. 
  
  
  
  Regards,
  
  
  
  ******** *****

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son brought his car to this location for a quote on fixing his usb port. When he dropped the car off they told him it would be $180 if they were able to fix it as a labor fee. They called an hour later and told him it would be $550 to fix it. He said never mind and he’ll pick it up. They told him he has to pay $180 for a diagnostics fee which he was never advised of when he dropped it off. They hid the charge as a “labor fee” and said it was only charged if he had them fix the issue. They then told him they would take the $180 off if he went with them as a way of strong arming him into using them. It does not cost $550 to fix a usb port. He has since had it fixed for $150 which is less than their “diagnostics fee”. When I spoke to the manager he said they were over charging him because it’s $180 an hour and they only had the car for 30 minutes but still charged him $90. This fee should be properly disclosed up front or not charged at all.

  

  Business Response

  Date: 03/22/2024

  The customer came in and requested Diagnosis of the problem, not simply an estimate for repair or replacement. Our technician had to refer to wiring diagrams and diagnostic charts in GM Service Information to check power, grounds and signal to properly diagnose the problem. This also required taking apart part of the console to gain access to the wiring on the back side of the outlets. We have a standard diagnostic fee that we charge which is 1.0 hour at 180.00 an hour. The customer was told that, said he understood that and signed the repair order with all of that information included. He was given the estimate done with the only parts that we can use being a GM dealer. In this situation the USB parts were part of an assembly that we would have to take out the console to replace. We offered to take the amount off or the repair if he chose to have it repaired since we had it partially disassembled for diagnosis. He chose not to have the repairs done. I received a call from his mother who wasn't present at the dealership at any point claiming her son was not told the truth about the diagnostic fee. I talked to the technician about the diagnostic and he, being flat rate, agreed to reduce his diagnostic fee to .5 hours as a good will gesture. This wasn't acceptable to the customers mother, and she is doing what she said she would do in trying to discredit our dealership. She said she had been to several dealerships and had never been charged a diagnostic fee. I assured her that most dealerships and repair shops do charge them. I do not ask my technicians to work for free, or guess blindly and just sell parts. I stand by my actions as being honest and truthful. Included is a scan of the repair order with the complaint boldly stating USB ports do not work. The customer has signed the repair order with the estimate in the initial estimate box. I'm sorry for the misunderstanding, but this is a business.

  Customer Answer

  Date: 03/25/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 21465260
  
  
  
  I am rejecting this response because: 

  It specifically says on page 1 of the document attached to the response from the dealership "If I authorize commencement of repair or service, I understand that a charge will be imposed for disassembly, reassesmbly, or partially completed work."    He did not authorize the repair because of the cost. This is exactly what he was told when he brought in the vehicle. "If we fix the problem you will be charged X.XX" The problem wasn't fixed. They are not up front about the charges. It was listed in writing and verbally as only charged if the the issue was repaired. I do not care about "discrediting your dealership". I care that you are fruadulently charging customers while holding their vehicles hostage. Additionally, the person on the phone said I was "overcharged" and the response says it was "good gesture". Another example of lies being told by this dealership. 

  
  Regards,
  
  
  
  ***** ******

  

  Business Response

  Date: 04/05/2024

  Please send us ***** ************ correct address to send the check.

  Customer Answer

  Date: 04/09/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 21465260
  
  
  
  His address is:

  *** ******* ****** *********** **** *****. I will consider the matter closed once the check is received. 

  
  
  
  Regards,
  
  
  
  ***** ******

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2012 Gmc Denali Acadia in great condition. My engine light came on and I was told I needed to replace 1 injector. The next day they called me and said my car was not drivable that they believed it to be manufacture malfunction. So they want to keep my car overnight for new part. 2 days later They called me to say I need to replace all 6. I said “okay it needs done”. So they kept my car over the weekend, again saying it was still not driving well. So 5 days later no contact I called several times . Finally my husband called and said I need a new engine. We said no we would pay for injectors and get my car but they said it was not drivable.
  My car was perfectly drivable 2-20-24.
  It is now 3-5-24 and they have not made my car drivable so I can bring it home.
  I do not understand how my car was driving really well then all of a sudden It not.
  I want my car back like it was when I dropped it off and put my trust in the service dept.

  

  Business Response

  Date: 03/05/2024

  There are three options with the vehicle.

  What we originally diagnosed as needing injectors was a misdiagnosis...

  Option 1) the vehicle needs cylinder heads, to replace them it would be approx. $8,000 and would only carry a 12 month 12,000 mile warranty.( not a good option based on engine mileage).

  Option 2) replace the complete engine assembly with a factory remanufactured engine for $8,150 which would carry a 3 year 100,000 mile warranty (best option).

  Option 3) trade the vehicle in on one with less miles ( possible option).

  If the customer would rather just pick up the vehicle we wouldn't charge anything at this point.

  Thank You,

  *** *****

  Customer Answer

  Date: 03/08/2024

  Option 1) This option is not acceptable, agreed that this is
  not a good option.
  Option 2)
  Sounds like the most suitable choice from our perspective. However, we'd like
  to maintain the cost for this option at $6,000.00. We expect that any
  additional issues uncovered during the installation of the rebuilt engine won't
  incur extra expenses. This expectation stems from the fact that our vehicle was
  misdiagnosed twice, leading to a series of escalating costs. Since February 20,
  2024, when we were originally quoted a one-day repair, our vehicle has been in
  the shop, causing considerable inconvenience due to the absence of both our
  vehicle and a loaner. Furthermore, the lack of communication has been a source
  of concern throughout this process.
  Option 3)
  We have not been offered a trade in value of our vehicle; however, it is not
  our desire to take on a vehicle payment at this time.
  Option 4)
  We have been told that our vehicle is not drivable.  If it is deemed needed for an engine
  replacement, then that would indicate to us that it is not fit for driving from
  a safety standpoint.

  

  Business Response

  Date: 03/11/2024

  The cost of the engine is $8150.00 not $6,000.00. We also cannot guarantee that there would not be anything additional needed based on the mileage. 

• Initial Complaint

  Date:02/22/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased a 2012 chevy equinox from Coughlin automotive in Chillicothe oh approx., last Aug., 2023 less than 3 months later I had to take the car to the Coughlin service dept. because it was making a strange noise. Ended up having to pay 3600 dollars to have it fixed.
  The problem , which I later found out was not an unknow problem with this year of this Model Equinox.
  Despite the as is status, I made a concern on the Coughlin web site, got a reply saying to contact the Customer service dept. to discuss the matter. I called, left a message and my phone
  number. To this date, noone has called me back.

  

  Business Response

  Date: 02/23/2024

  Unfortunately, we have no way to know what may happen to a vehicle with 130,000 miles on it almost 2,000 miles after purchase. The vehicle was sold 100% as is. If the consumer would like to come in to see if we can trade them out of it we would be happy to work with them.

  Customer Answer

  Date: 02/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint. I bought this car "AS IS", which I understand . However, despite me and my family having purchased cars at Coughlin in the past and feeling trust in the dealership with having purchased a car, a truck and my daughter recently purchasing a jeep . This experience has left me with a certain level of distrust now. I will definitely look elsewhere for my next vehicle purchase.
  
  
  
  Regards,
  
  
  
  ******** ******

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10-31-2023. Used car purchased by a mother currently helping fostering four (4) foster children. I put down 500 as a cash down payment. Financed vehicle for approximately $12,000.
  
  10/31/23. I explained the reliability is very critical due to children being taken to appointments in the vehicle. I was told by the salesperson, this vehicle has been fully checked and certified drivable by the service department.
  
  11/8/23: Car Broke Down on the Highway with three (3) children (two infants and one teenager) in the car going 65 miles per hour. It just died, mother pulled over to the shoulder and had the car towed to Coughlin Automotive, the dealership which we bought the vehicle from. It has been a there since. No one has returned our calls and given us any explanation of breakdown.
  
  12/11/23: First car payment is due.

  

  Business Response

  Date: 11/15/2023

  Unfortunately, we cannot predict what may happen to a vehicle after the sale. We have provided the customer with a loaner vehicle, towed this vehicle to our Hyundai Dealership and will diagnose it tomorrow morning. Once we know the cause of failure we will notify Hyundai to see if they will cover it. We have been in touch with the consumer.