We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Coughlin Automotive Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Coughlin Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Coughlin Automotive Group has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 96 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/03/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They did a repair due to the car missing. They said they could fix it for $1,500. I ask if that included everything out the door. They said , "yes" . But when I picked it up they charged me $1791.00.
      I paid the $1791 & want a refund of the difference they promised me $1,500. Refund $291.00

      Business Response

      Date: 08/03/2022

      We had already discounted his repair by $400.00. He did authorize the additional charges as a result of it being a 22 year old vehicle with many broken/rusted bolts. When he picked it up he already had the check pre written for the amount he paid so obviously he know the total prior coming to get the vehicle. There is nothing else we are going to do.

      *** *****

      Customer Answer

      Date: 08/12/2022

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 



      Complaint: 17664217



      I am rejecting this response because: 

      I had a verbal conversation with the service department before the work was done.  I was told the work would be $1500.00 to fix the issue.  If there was a chance of the bolts and nuts breaking, and the cost changing due to this, I should have been told.  When they called and told me the cost was different because they broke bolts etc., I was told that they would work with me because of the original quote.  I don't believe I should be held responsible for them breaking bolts and nuts.  I had a check made out for the total so I could get my car, not because I accepted the change in the cost.  I had an argument with the person that called and told me the car was ready and how much it was.



      Regards,



      ***** *****

      Business Response

      Date: 08/12/2022

      We cannot control if or when bolts will break on a vehicle this old. We already "helped him out" by discounting the repair significantly.

      There is nothing else we can do. Please remember, as estimate is just that, an estimate.

      *** *****

    Coughlin Automotive Group is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.