Complaints

This profile includes complaints for Coughlin Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Coughlin Chevrolet of Pataskala

  9000 E. Broad St SW Pataskala, OH 43062-7879

  
• 

  Coughlin Automotive of Circleville LLC

  24001 US Route 23 S Circleville, OH 43113

  
• 

  Coughlin Cars.com of Heath, LLC

  2360 Hebron Rd Heath, OH 43056-1033

  
• 

  Coughlin Chevrolet Buick GMC of Chillicothe

  1221 N Bridge St Chillicothe, OH 45601-1853

  
• 

  Coughlin Ford of Heath

  500 Hebron Rd Heath, OH 43056

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 Kia Sorento on December 5th from the Celebration Kia of Dublin. I live in Fort Wayne, Indiana and chose to go to this dealership because of the payment price, MSRP, and features of the vehicle we wanted to purchase being better than the Kia dealership we have locally. At the end of the purchase process, I was told that the title work would be done in those 45 days allotted. I went in to the local BMV at the 30-day mark to attempt to register my vehicle and get the plates and I was told by a BMV worker that the title work was not in their system, and I needed to contact the dealership or the bank in which my loan was through to get the title work completed. I left a couple of messages for Kia to figure out which entity had not finished the title work and i finally talked to somebody at Kia and was told that I would get a call back and never received one. I then went back into the BMV at the 45-day mark to register my vehicle and was told again it is not finished or in our system. We mailed a request for title to the bank in which my loan was through only to be told by a loan officer at that bank that the dealership is responsible for finishing that paperwork. I have made closer to 15 phone calls, mostly leaving messages for various people and talked to maybe 4, all of which told me they could not help me and told me that someone would call me back and nobody ever did. I just called twice today and had to leave 2 messages with 2 different people, one of which I talked to and my husband talked to just yesterday and he has yet to call me back after assuring me he would get an update on this. I have had to pay to extend my temporary license plate because we are obviously past the 45-day mark, and I can't seem to get anybody at that dealership to do the title work for my vehicle and this is starting to seem like this is a scam. I was told on the phone by a manager named ***** that this has happened with a lot of people, because their controllers are offsite now, fine I understand that, but you told us 45 days and i expected the title work to be done in 45 days MAXIMUM. I have been more than patient up until now waiting for someone to do their job 2 MONTHS after a vehicle purchase. I am now going out of town next weekend and wanted to have the plates on the vehicle I PURCHASED so i don't get pulled over and now that won't happen. I shouldn't have to make a complaint like this, nor have I ever had a vehicle purchase be THIS difficult.

  

  Business Response

  Date: 02/13/2023

  This purchase was done prior to Coughlin purchasing Celebration Kia.  General Manager ***** Ward has been in contact with this customer since this dispute was filed and a resolution is in place.

   

  Thanks,

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off my truck on May 30th 2022 for a scheduled appointment. I had heard nothing from the dealership by approximately June 7th or 8th. So I went back to the dealership to find out why I hadn't heard anything, they apologized and said they hadn't looked at it yet. They offered a courtesy vehicle to me which I picked up on June 12th. I waited from them to contact me , finally on or about September 12th 2022 I called them to find out what was going on ( the reason I waited 3 months was this is the second time this has happened with this dealership. The 1st time was in 2020, which they had my truck for over 8 months and it wasn't fixed correctly when they said it was ready then. I even asked them this time if it was going to take 8 months to fix it and they swore it wouldn't, so I was waiting them out) when I called they apologized and said they actually misplaced the paperwork and hadn't done anything for the past 3 months. They said they would get right on getting the approvals they need to order the parts and get working on the truck once they received them. Two items came back as not covered by the warranty (heated steering wheel and front and rear shocks) I called the warranty company (Chrysler) and inquired as to why. I was told they were normal wear items, however they did say that if the dealership stepped in as my advocate they would most likely be able to get the items covered. I then called the General Manager of Coughlin Marysville and explained the situation and he said he would look into it and get back with me. After me making a couple calls back to him since he didn't call me, he had the service manager call me to say there wasn't anything they could do to help. I reiterated to him what Chrysler told me and he said he would look into that and get back with me. Around the 21st of November I received a call from the service advisor saying my truck was ready to pick up, I asked about the resolution on the heated steering wheel and shocks.

  

  Business Response

  Date: 01/06/2023

  We have done everything we can given the situation with parts availability from the manufacturers. There was delay from both the consumer authorizing repairs and also getting the parts from the manufacturer. We are not the decision maker when it comes to out of warranty or Goodwill claims from Chrysler, that is their decision and only theirs. We did give him a significant discount on the repairs and feel that we have done everything we can on our end.

  *** *****

  Customer Answer

  Date: 01/11/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 18682740
  
  
  
  I am rejecting this response because: 

   

  ***, thank you for your response.  Unfortunately i believe you've been given incorrect information. 

   

  As i stated in the initial complaint.  The service advisor admitted that the first 3 months it was there nothing was done because they forgot it was there. The date on the service ticket that the finally logged the vehicle in is 9/26/22. The comment about waiting for the consumer to make a decision is not accurate either. I received a call on 11/23/22 saying that they had a price for the shock replacement (both front and rear) and the heated steering wheel replacement (which they did reduce the per hour labor cost by roughly $40.00 an hour and were only going to mark up the parts approximately 25%). I called them back and told them to proceed on 11/25/22 (even though i didn't agree with the lack of customer service and willingness to help out due to their negligence) there wasn't much else I could do if I wanted my vehicle back. 

   

  Most recent updates 

   

  Next call I received was at 4:01pm on 1/4/23 saying my vehicle was complete and ready to pick up.

   

  1/6/23 I went to pick up the vehicle and the back up camera wouldn't work (which was one item to be repaired). I left the vehicle again for them to look into it. While I was there they informed me of two things.

  1; they didn't replace the front shocks because all of a sudden they don't need replaced? 

   

  2; They "gave me a new rear bumper " because one of their employees ran into my truck while it was at the shop. 

   

  No one called about either of these items before I came to pick up my truck.  Communication is horrible. 

   

  1/9/23 9:32am I receiveda call that my truck was now complete again and ready to pick up. I picked it up around 5pm on 1/9/23 and drove home. While I was driving I noticed that the power steering was making a whining noise (power steering was an item to fix on the list) and now when I open my center console the radio shuts off.

  I also noticed that I've been charged for 3 shocks to be replaced and they only replaced the two rear ones.

   

  Also the fog light that was supposed to be fixed wasn't 

   

  I have an appointment to drop off my tuck again on 1/13/23 to have them look into the repairs they didn't fix properly and now the new issue they've caused.  

   

  Where does it stop? This is the most disorganized service department I have ever been associated with. This is completely unacceptable and I demand restitution. 

  
  
  
  Regards,
  
  
  
  ***** ******

  

  Business Response

  Date: 01/23/2023

  We are not doing anything else. If the customer decides to take it to another dealership Chrysler will decide if we will be charged back.

  Customer Answer

  Date: 01/30/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 18682740
  
  
  
  I am rejecting this response because: 

   

  Why would Chrysler decide.

   

  I need confirmation from you that if another dealership decides the repairs were not completed and or casued other issues that you will reimburse me for the deductible if i need to pay another one and for a rental car.

   

  Your lackof customer service amazes me.

   

  Again Items "repaired " that are not correct 

   

  Fog light on passenger side

   

  Power steering whining 

   

  Back up camera still works interment 

   

  Opening lower center console now switches radio to auxiliary 

  
  
  
  Regards,
  
  
  
  ***** ******

• Initial Complaint

  Date:12/05/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased and paid in full a preowned 2022 Ford F150 from Coughlin of Chillicothe on 10/29/2022. I was given a 45 day tag. I was also assured that the title would be mailed to my WV address. I have yet to receive it OR any communication from them. My tag expires on 12/12/2022. After calling and leaving messages and emailing, we were finally able to speak with someone. I spoke with the salesman, ***** ******* My daughter, *******, spoke with a lady at the Columbus location. Turns out, they have never received the title from when THEY purchased the vehicle in July. How can they sell a truck without the title? If I did that, I would be put in jail. I will never buy from there again. They are sending me another 45 day temp tag but if they haven’t received the title from July, why would they receive it before my replacement tags expire?

  

  Business Response

  Date: 12/08/2022

  I understand Mr. ******* frustrations.  Coughlin has been actively working with the state of Pennsylvania and Ford to obtain Mr. ******* title.  I have left Mr. ***** a Voice Mail with my personal cell phone to discuss resolution options.  Feel free to contact me at ************
  
  
  
  ***** ******

  Customer Answer

  Date: 12/09/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******* *****

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Muffler Brother after fixing all other problems and running diagnostics on my Hummer H3 determined I needed a new computer. I ordered the part from Auto Zone and was told only the dealership had the correct equipment to reprogram it. I called Coughlin Automative. When I told them the reason for my call and needing to schedule my vehicle the first thing they asked me was how I know that's what my vehicle needed, they wouldn't know unless they ran a diagnostic themselves because it could be many other problems. I told them this is what my mechanic said so this is what I need. I took it in on 11/14/22, due to internet issues they could not program the new computer until 11/15/22. They called that afternoon and said it was done, when I got there it was sitting out beside their garage. When I went to start it, it was completely dead, no lights or anything came on. I told them I needed a jump start and after trying twice it would start up and immediately die afterward. I told them I would have it towed to my mechanic. Penwell's Towing came and got my key and my payment but was called out to a scene of an accident so he didn't tow it in until later on that afternoon. My mechanic was busy all that week I get a call on the morning of 11/21/22. He stated he charged the battery on 11/15/22 and did not have time to mess with it again until the day he called me but said he got in the Hummer and it started right up. After running a diagnostic on it there was a miss firing #1 injector which he stated was unplugged and needed a cam crank relearn which he said they should have done at the dealership which would explain why the Hummer would start up but then die. Since Muffler Brother corrected those things I have had no issues with the Hummer. Between the dealer, the tow, and my mechanic I spent $339.37. Unnecessary expenses due to the dealer not completing their job and unplugging something that was not supposed to be messed with and is not even near where the ECM is located.

  

  Business Response

  Date: 11/30/2022

  This is completely wrong. The vehicle was towed in for us to reprogram a computer that they purchased from Autozone. We asked who had been working on it and how they came up with that diagnosis. The customer stated her mechanic diagnosed so it had to be right. All we did was reprogram the Autozone computer ( which the port is under the dash not anywhere near the engine compartment) and it still did not run. We did not unplug anything we did not diagnose the vehicle and we are not reimbursing them for something that has been to two other shops, sorry. They might want to call THEIR mechanic who has been working on it to seek reimbursement.

  Thanks

  *** *****

  Customer Answer

  Date: 12/01/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 18483835
  
  
  
  I am rejecting this response because: I drove the Hummer in to the dealership it was not towed in. When I brought the vehicle in I gave the brand new ECM from AutoZone to them for it to be reprogrammed and installed so this means that in fact you would have had to get underneath the hood of the Hummer to install it against the firewall. I was told that it needed to be jump started but it drove out of the garage. How else would it have been parked outside? Per my mechanic the battery would have to be fully charged and the vehicle would have to be running for it to even be able to reprogram. I only take my vehicle to Muffler Brother so I haven't been to multiple shops. But the dealership even stated they had a misfire on their end before it had to get towed to my mechanic who stated there was in fact a misfire due to the #1 injector being unplugged and there was a code because something was not relearned after the new computer was reprogrammed and installed so my mechanic had to relearn the cam crank. Once those two things were fixed the Hummer has ran just fine without problems. 

  
  
  Regards,
  
  
  
  ******** ******

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 2019 Hyundai Santa Fe around Feb 2019, and I recently traded it in at another dealer. At the time I had both a vehicle service plan and GAP coverage. I cancelled both the VSP and GAP, and was told from Allstate that Coughlin would issue the refund. I’ve called multiple times, and left messages with several people, and have not received a phone call, or a refund. I have confined with Allstate that both contracts have been cancelled and everything was sent over to Coughlin.

  

  Business Response

  Date: 10/19/2022

  Mr. ****,

  I apologize for the lack of communication on our end.  Your Service Contract refund was mailed on Friday the 14th and the GAP Cancellation is scheduled to be mailed tomorrow the 20th.  If you do not receive in the next week please reach out to me at ***********@coughlincars.com.

  Sincerely,

  ***** ******

  Customer Answer

  Date: 10/24/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.  Received check.  Can close as resolved. 
  
  Regards,
  
  
  
  ******* ****

• Initial Complaint

  Date:10/13/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to trade in my 2015 Mitsubishi Outlander on 3/08/2022.My trade in car was valued at 12,000, so I wanted to lease a vehicle from Kia.

  I test drive the car and I liked the vehicle, however I was not issued a check for my trade in,

  I was told I had to put the 12,000 down to lease the 2022 Kia Seltos.

  I don’t want to buy this car after my 3 year lease.

  I am 80 years old and never leased a car but I thought 12,000 down was a bit much.

  I was looking for a check for my 2015 Mitsubishi which had only 31,000 miles on it. I feel like I have been ripped off. I feel I gave them my car.

  My payment for the Kia seltos is $212.00 a month for 3 years I hope you can resolve this issue for me, I should it had to put that amount down just to least a car. The book value for my Mitsubishi was $14,000.

  
  Please help me resolve this situation.

  yours truly,

  
  *****. V. *****

  

  Business Response

  Date: 10/15/2022

  After reviewing the lease that Ms ***** executed I can find nothing that was done improperly. As this was performed in March of 2022 I do not see a way the refund or "unwind" this transaction.  The $12000 of trade equity was used to reduce the capitalized cost of the new Seltos, which in turn lowered the payment to the $212 monthly. We can look into trading ***** out of the Seltos if she would like.  It is unfortunate that this is coming up 6 months after the transaction was done. I would be happy to assist in trading ***** out of her current car or even offer to buy it from her.

   

  Thank you 

  Customer Answer

  Date: 10/18/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 18209598
  
  
  
  I am rejecting this response because: 
  
  
  
  Regards,
  
  
  
  ***** ***** 

  I have rejected the response, because I don’t understand the response. I’m to trade out of my Seltos. .? Or buy the Seltos? I don’t understand. When I went in to lease my Seltos I was supposed to get a check from Kia for my 2015 Mitsubishi Outlander.

  Per conversation with BBB. 9174125212 Consumer didn't understand the deal she thought she would get $7,000 out of the $12,000. To her understanding she thought she only put $5000 down. She feels taken advantage of due to not understanding the transaction. James Tanker is who assisted her. Please provide the purchase agreement.

  thanks for your help 

  ms. ***** 

• Initial Complaint

  Date:09/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my vehicle off early, leaving the dealership to Omie a check for the gap insurance that you pay upfront within the loan. They have sent me two checks which the bank cannot cash them because it says that the funds are not available. One check was sent April 12, 2022 and the other one was sent May 25, 2022. I have contacted them and they request for me to give them my bank information. Which I’m refusing to do they need to just send me a check for the amount of $101.76 is what they owe me. I have contacted them twice in the last two weeks with zero response. So I figure that I contact the BBB and see what can happen here and if I can’t get it resolved then I’ll have to seek legal action

  

  Business Response

  Date: 09/19/2022

  BBB,

   

  We have emailed this customer that we will have a cashiers check delivered overnight to her on Wednesday.  

   

  Thanks,

   

   

• Initial Complaint

  Date:09/08/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new car 3/21/2022. I traded the car to another dealership 6/30/2022. At the time of purchase I bought a tire and wheel service contract. I've requested the contract to be cancelled twice and a refund issued. They didn't process my request. I called the service contract company and they cancelled the policy with an effective date of 6/30/2022 and told me the dealership would need to issue the refund of $891.29. I emailed the dealership requesting my refund and have not gotten any reply. I spoke to ***** ******* at the dealership.

  

  Business Response

  Date: 09/08/2022

  Mr. ********, 

  I'm sorry to heard about this, we will look in to it right away and get you a resolution.

  *** *****

  Customer Answer

  Date: 09/12/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ****** ********

  

  Business Response

  Date: 09/13/2022

  The problem has been resolved and the customer is satisfied.

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a elderly disabled widowed woman of very limited income. I purchased a 2011 kia sedona with the last of my husbands insurance money it seemed a good running van that would last me for the rest of my life as I don't travel much. a couple of months later it started making terrible noise on start up with smoke for a few seconds, then the buttons on my drivers door stopped working. My local mechanic said it would need to go to a dealer. The timing chain tensioners had been up graded by KIa due to faulty design. So at the end of march I took it to Coughlin Kia of Lancaster..At first they were easy to reach and gave updates..April 20th they agreed it need the upgraded tensioners. another month or so was waiting on the upgraded tensioners and door part. Then communication broke down, people started going on vacations no one knew what had been done or who was doing it, and I waited on call backs that took weeks if they came at all. May 24th I was told the engine was full of sludge.. I told them to clean it out as best they could and finish the job. Upon investigating I learned Kia has defects in their engines that cause an engine sludge issue with a couple class action law suits but no recalls. So I was waiting on the call to pick it up. With more vacations and miscommunication among themselves and no call backs from them.This went on for over a month. When I finally was able to contact someone I was told the person over the dept I had been talking to no longer worked there. No one knew anything about my car or what had or had not been done. When he finally called me back he said it had engine replacement on it. Something I had heard nothing about. I told him to see what could be worked out and the price and heard nothing, when I called back he was on vacation. Aug 22nd I got a call from an abrupt man who said they could put in a used engine for over 8000 dollars. I have been paying full coverage on this car..I have been stranded and canceled Dr.apps. I need justice.

  

  Business Response

  Date: 08/25/2022

  We have addressed all the miscommunication between both parties. The customer is satisfied.

• Initial Complaint

  Date:08/05/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 3 months ago I received an offer from another Chevrolet dealership, and I contacted Coughlin because I bought a chevy truck from them about 1 year prior and asked them if they could beat this offer, they advised they could and would beat this offer.
  
  They asked that I come into their dealership and discuss their offer and go ahead and order the truck i wanted and it would be in between 1-3 months.
  
  The truck arrived and sale person contacted me and advised it was in and because it is almost an hour drive I wanted to make sure the same offer was on the table and he advised it was.
  
  I drove the hour to dealership only to be told by the salesman that the sale manager has decided to change not only the offer on my current truck , he also has changed the offer on the truck I had ordered. The payment on my truck had went from approximately $25 less than my current payment to now an increase of over $80 above my current payment.
  
  I contacted a General Sales manager from another dealership and asked if this is normal or was the Coughlin sales manager trying to pull fast one on me. The GM said Coughlin was 'NUTS' and was trying to make huge cash on both transactions and do not do it.
  
  I advised my salesperson that what the sales manager was doing was not only outrageous but immoral and unethical to wait till I got here to change both offers. The salesperson agreed and repeatedly apologized for the Sales Mangers actions.

  

  Business Response

  Date: 08/09/2022

  We have been in contact with Mr. ***** on multiple occasions over the last day about his concerns.  We have addressed his concerns and will get his complaint resolved.

   

  Sincerely,

   

  ***** ******

  Customer Answer

  Date: 08/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ***** *****