Complaints

This profile includes complaints for Liberty Chrysler Jeep Dodge Ram's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Liberty Chrysler Jeep Dodge Ram

  12895 Worthington Rd SW Pataskala, OH 43062-9726

  
• 

  Liberty Chrysler Jeep Dodge Ram

  PO Box 910 New Albany, OH 43054-0910

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a new 2019 Dodge Durango from this Dealership. We also bought an extended warranty which is still valid.

  The rear tailight assembly began to leak water and the water got into the wiring and shorted out the license plate led bulb. On inspection of the bulb, one of its prongs was burnt off inside the connector. I took it to the dealer and they said my contract doesn't cover lights. I argued that it's not the light but the wiring. Upon more investigation I found that this is due to a faulty seal on the car. I have pictures of water in the tail lights.

  The Service Tech at Liberty said there is no way to repair it and that if I want to replace the whole wiring harness it would be $2000.00 and that wouldn't guarantee a fix. He also said it could short out the whole electric system.

  

  Business Response

  Date: 05/15/2025

  Customer is upset it is not a covered component covered by the extended warranty company. There really is nothing else we can do about this.

  Customer Answer

  Date: 05/19/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23308683
  
  I am rejecting this response because: 

   I am rejecting this response because the service ***** says there is nothing they can do. While I believe the original repair should be covered by the extended warranty, the origin of the problem lies with Dodge-Chrysler and the dealership. The service manager said that even if I get the problem fixed, there is no guarantee that the problem will not come back and there is a possibility that the entire electrical system could short out. That would be a major problem while driving down the road at night. As you can see in the photos of the left and right taillights they are filled with water from a manufacture's defect in the taillight seal. The water infiltrated the wiring in the back lift gate and shorted out the license plate LED. The prong from the bulb is burnt off inside the wiring harness connector. We were just told that they do not cover bulbs but the problem lies with the taillight assembly and the wiring harness. 1. I do not believe the problem was relayed to the extended warranty company correctly, and 2. There is nothing we can do is an unacceptable answer. At the very least they should help direct me to who to contact for a permanent fix to this defect.

  
  
  Regards,
  
  ******* ********

  Customer Answer

  Date: 05/21/2025

  Thank you for your response, attached is:

  1. The signed paper for the service contract.

  2. The **** warranty paperwork.

  Customer Answer

  Date: 05/21/2025

  Here also are 2 pictures 

  1. Rain water that leaked into the tail lights. Its kind of hard to see in the picture but there is approximately 1 inch of water pooling in the bottom of the taillights.

  2. second picture is of the shorted out connector with the pin from the license plate LED burnt off inside.

  Customer Answer

  Date: 05/21/2025

  Thank you for your response, attached is:

  1. The signed paper for the service contract.

  2. The **** warranty paperwork.

  Here also are 2 pictures 

  1. Rain water that leaked into the tail lights. Its kind of hard to see in the picture but there is approximately 1 inch of water pooling in the bottom of the taillights.

  2. second picture is of the shorted out connector with the pin from the license plate LED burnt off inside.

  Here also are 2 pictures 

  1. Rain water that leaked into the tail lights. Its kind of hard to see in the picture but there is approximately 1 inch of water pooling in the bottom of the taillights.

  2. second picture is of the shorted out connector with the pin from the license plate LED burnt off inside.

  Customer Answer

  Date: 05/22/2025

  
  Thank you for your response, attached is:
  
  1. The signed paper for the service contract.
  
  2. The **** warranty paperwork.
  
  Here also are 2 pictures 
  
  1. Rain water that leaked into the tail lights. Its kind of hard to see in the picture but there is approximately 1 inch of water pooling in the bottom of the taillights.
  
  2. second picture is of the shorted out connector with the pin from the license plate LED burnt off inside.
  
  Here also are 2 pictures 
  
  1. Rain water that leaked into the tail lights. Its kind of hard to see in the picture but there is approximately 1 inch of water pooling in the bottom of the taillights.
  
  2. second picture is of the shorted out connector with the pin from the license plate LED burnt off inside.

  

  Business Response

  Date: 05/22/2025

  Unfortunately, we are not the ones making this decision, that is between the customer and the warranty company. They do not cover normal wear items, and this considered a normal wearable item the kit comes all together and it includes the light bulb which is the wearable item 

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 28, 2024, I took my 2018 Dodge Power Wagon to Liberty Chrysler Jeep Dodge Ram for an oil change and a full brake replacement, a total of $1,876.11 in repairs. After picking up the vehicle, I immediately noticed a loud screeching noise. The sound was so alarming that other drivers on the road flagged me down, urging me to pull over, citing concerns that my truck didn’t sound safe.
  
  I returned to the dealership to have the issue inspected, which required me to leave the vehicle and miss a day of work, as I had been scheduled to travel the next day. Upon inspection, the technicians found that the backing plate was rubbing against the rear rotor. Despite this, they maintained that the installation had been performed correctly. I requested photographic documentation of the condition of the components prior to the repair to assess for any potential damage. However, the only image I received was of the rim, which did not address my request. (see attached)
  
  When I contacted the service manager for further clarification, his response was unprofessional and dismissive. He made the following statements:
  
  1. "You get what you get for pictures, tough luck."
  2. "I guess you’ll have to take the truck somewhere else, see what’s wrong, and get a lawyer."
  
  It has now been two weeks, and the brakes are still making an abnormal sound. To add to the frustration, when I retrieved my vehicle, I noticed the fuel gauge was on empty, despite having brought it in with a quarter tank.
  
  I'm recommending $587 be refunded in paid labor costs and $400 to have the brakes inspected by another car repair business.

  

  Business Response

  Date: 10/22/2024

    So, this customer had come in to have his brakes replaced. Service replaced them and then on 9-05-2024 customer came back complaining there was a squealing noise. Our technician checked and performed 4-wheel brake inspection and found the driver's baking plate was touching the rotor which was causing the noise. At that time, they pulled the plate away and reset it, all brake components are and were lubed and installed correctly. We returned the vehicle to the customer at no charge.
  I spoke to our technician and the only time he drove the vehicle was to check the noise was gone so there was no way that he used a quarter tank of gas. There is no reason to have them re-inspected as well as the repairs were performed and customer has the parts. There is no refund due
  
  Thank you

  Customer Answer

  Date: 10/29/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 22314746
  
  
  
  I am rejecting this response because: 

   

  Here’s a detailed response addressing each of the points raised by the dealership, emphasizing the unresolved issues and requesting a satisfactory resolution:
  
  
  Thank you for your response, but I find it necessary to clarify and address several areas where my concerns remain unresolved.
  
  1.Brake Noise Issue and Follow-Up Visit on 9/5/2024: While the dealership acknowledges the issue with the backing plate rubbing against the rotor, their response fails to address why this issue arose in the first place. A properly conducted brake replacement should not result in a backing plate misalignment significant enough to cause loud screeching. The sound was so severe that other drivers on the road were concerned for my safety, prompting me to return immediately for an inspection. This is not typical for a routine brake replacement and suggests a problem with the initial installation. Although the technician adjusted the backing plate, this temporary fix did not resolve the underlying issue, as the brakes have continued to produce abnormal noises. This lingering problem indicates that the service may not have been performed to the necessary standards. It’s disappointing that after a substantial payment of $1,876.11, my vehicle is still experiencing brake noise, which is not only inconvenient but also raises significant safety concerns.

  2.Fuel Discrepancy: In your response, you dismiss the fuel discrepancy by stating there is “no way” the technician could have used a quarter tank of gas. I can confirm that my vehicle had a quarter tank of gas when I dropped it off, yet it was returned with an empty tank. While the technician may not have been aware of how much fuel was in the vehicle initially, the substantial decrease in fuel is a clear indication that the truck was driven more extensively than claimed. Simply dismissing this without further investigation or acknowledgment does not address my legitimate concern.
  

  3.Request for Re-Inspection by an Independent Shop: Given the ongoing brake noise and my concerns about the quality of the initial repair, I requested a re-inspection at an independent shop to ensure my vehicle’s safety. Your refusal to provide funding and approve this re-inspection is concerning, especially when a third-party inspection could clarify if any underlying issues were missed or improperly handled. Independent confirmation would provide peace of mind that my vehicle is in safe condition, which, given the repeated brake issues, is far from guaranteed at this point.
  

  4.Request for Partial Refund: In light of the unresolved brake issues, fuel discrepancy, and my need to seek an independent inspection due to safety concerns, I believe my request for a partial refund is fair. I am requesting $587 to cover labor costs, reflecting the portion of work that appears to have been subpar, and an additional $400 to cover an independent brake inspection to ensure the safety and integrity of my vehicle ($987). This amount represents a reasonable compromise, considering the ongoing inconvenience, safety concerns, and my time and resources spent resolving these issues.
  
  This complaint is not simply about financial compensation but about receiving quality service that meets safety standards and reassures me as a customer. At this point, I am asking for a responsible resolution to these valid concerns and would appreciate a fair and transparent response to each of the points above.
  
  Thank you for taking the time to consider this, and I look forward to your cooperation in resolving this matter satisfactorily.
  
  
  Regards,
  
  
  
  ***** *****

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a ongoing mechanical issue going on with my 2020 jeep cherokee. I made an appt for service and took a vacation week from work to get it resolved. On April 18th, I took it in and they said they could not duplicate the issue. So then I drove with the service advisor so he could listen to the noise. Once verified he took it back to the shop and the mechanic said it could be a software update. Once the software update was done, they handed me my bill and keys and said it may fix the issue. As soon as I paid ($100 for half the labor and a maybe fix) and left it continued so I turned around 2 miles down the road and took it back in. I asked them to keep my vehicle however long it would take to diagnose the issue. 3 days later I called for an update. They told me they couldn't find anything wrong with it. And when I picked it up that day he said everything looked tight and that it would require tearing it apart to find the issue. I specifically asked them to check whatever they needed to so I could fix the problem and they made no effort to go any further to do so. I also called chrysler corporate and opened a case, several weeks ago and have not gotten a response.

  

  Business Response

  Date: 06/21/2023

  We are the third dealership to try to diagnose the concern for this vehicle, and after the flash update, we did recommend services on the tie rod ends-as I believe that is what Stellantis recommended to the technician after a case was opened. The customer denied those repairs, stating that she believed that would not fix the issue. So, we offered that to the customer and the customer denied the recommended services and picked up the vehicle. This was the first and only time this customer has been at this dealership, after going to 2 other dealerships that also couldn't diagnose the issue. We would have continued to work with the customer to try to fix the concern, but with them denying recommended services, we could not continue.

  Customer Answer

  Date: 06/22/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20214483
  
  
  
  I am rejecting this response due to the previous dealers recommending me take it to a dodge specific dealer as they were not able to recommend any parts to put on the vehicle. After buick looked at it twice, I brought it into this dealer hoping because they specialize into this specific line they would be able to diag. The second suggestion of replacing a tie rod as he stated could be that. He was unsure which was the same response he gave me when he said it needed a software update that may or may not fix it. I asked when I came into the shop originally that I did not want to start throwing parts on it that will not fix the issue. As his second suggestion again was not related to the issue. A tie rod end is a steering component and my complaint was on acceleration noise. I explained it very thorough the noise is on smooth flat road and not triggered by anything but acceleration. 
  
  Regards,
  
  
  
  ******* *******

  Customer Answer

  Date: 06/26/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20214483
  
  
  
  I am rejecting this response because: 
  
  
  
  Regards,
  
  
  
  ******* *******

  

  Business Response

  Date: 06/29/2023

  We apologize again that you are not satisfied. At this point, we are considering this case closed. I'm sorry that we couldn't come to an agreement, but we no longer are going to continue to go back and forth on this matter. The customer denied recommendations and the customer picked the vehicle up. The customer can set another appointment with us if they would like, but as far as this case is concerned, consider it closed we will not be responding any further.

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept 24 My driver of my 2012 Dodge 5500 Rollback was driving down interstate 270 in Columbus while towing a vehicle on her wheel lift and another one on her bed. The Studs and lug nuts failed and going 60 her right 2 wheels came flying off. No one was hurt or injured thankfully and she somehow managed to get it off to the side of the interstate. All the studs were broken off. Come to find out there is a recall on this truck do to the studs and lug nuts coming loose. We took it to Liberty Chrysler Dodge Jeep in Pataskala Ohio for the recall work. 2 weeks after dropping it off they side it was fixed. She went and picked it up not getting but 7 miles from the dealership and the hub started smoking. I had her take it back to the dealership. They stated that the seal was defective with cause the oil to leak out and shot the bearing which damaged the hub. We are a small company covering a large area in Ohio with contracted work lanes picking up vehicles and taking them to auction. After waiting to get a new bearing thats when they discovered the hub was bad. Which I don't understand why they wouldn't of checked all that the first time knowing her wheels came off. Needless to say 38 days and still counting the dealership isn't able to find a hub for my truck. My truck is just sitting in the back of the dealership lot torn apart. Meanwhile this issue is seriously starting to financially hurt us as we have lost over $25,000 work, wages, parts we had to buy to get it off the freeway and now not being able to commit to our contracted lanes. Contacted Dodge corporate about the issue they stated someone would call me back in 2 days. As for a rental or something to help keep my business running she stated there isn't may rental companies for that kinda of truck. I still don't have any answers to when I may even get my vehicle back. But the truck went in for a stud and lug nuts recall and now it sitting for a hub issue cause by a bearing going bad because of a seal failed. No one seems to care that my driver is a single mom of 2 teenagers that works super hard to provide for her children. Now it's Christmas time and she hasn't worked in almost 2 months not to mention all the money my company is loosing because of this issue. Truly upsetting a very common truck and no one in the state of Ohio or surrounding can locate a part for this truck. It's been stressful. At what point should someone compensate someone for lost work and wages?

  

  Business Response

  Date: 12/14/2022

  This complaint is directed at Liberty Chrysler Jeep in Pataskala, Ohio and not Performance Chrysler Jeep in Columbus.

  

  Business Response

  Date: 12/14/2022

  Unfortunately, we are at the mercy of the manufacturer since the part the customer is waiting on is on national back order and we are waiting for it to become available. When the truck was originally brought in, the concern was the wheel(s) came off while driving. When we saw there was an open recall that caused the problem, we performed the recall and verified it worked as designed. When you brought it back shortly after picking it up, we quickly diagnosed the issue and got you on the list for parts needed. We can't help that they are on back order. As far as how we have the truck stored, it is a large tow truck missing 2 tires at the moment, we don't have room to keep it stored in our garage for an extended period of time. We have our lot fully monitored 24/7, but if you would like us to put the truck back together for you to pick up while waiting on parts, we can do that for you. We understand your frustration, but we cannot compensate for lost work and wages, that would be up to Stellantis if they want to do that.

  Customer Answer

  Date: 12/14/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  **** ******

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/20/22 car was brought and and left for 5 days- the daytime running light and a parking light were out. This was reported as being fixed- clearly was not. Upon picking up my vehicle, the indicator lights were still on- went back in and he said they just did not reset the indicator lights. However, I can SEE that my lights are still not working. This is theft/ I paid for a service that was not completed- I was lied to. Theft

  

  Business Response

  Date: 12/03/2022

  Our customer was put in a loaner vehicle for 1 day until all repairs were complete.  We returned customers car to her residence the next day, with all concerns addressed and completed. We also issued a refund for a bad bulb.  
  

  *** ******* GM

• Initial Complaint

  Date:11/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new 2015 Jeep Grand Cherokee limited from Liberty Chrysler Jeep Ram on 2/26/2015. It included a warranty for the life of the vehicle. We used them to do any service work that was required until we had a string of issues with their service department. They were very rude to my wife on a couple occasions. We Liberty if we could get our vehicle serviced somewhere else and still maintain our warranty for life. They told us "Yes, as long as it is a certified mechanic". We wanted to cover ourselves in case we lost the warranty on a technicality. We continued to get our Jeep Serviced at John Hinderer Chrysler Jeep at 1290 Hebron Rd. in Heath. We kept up with every recommended service. We ended up having leaky valve cover gaskets. We asked if they could use the warranty. They couldn't find the warranty, and said contact the original dealer we bought it from. We contacted Liberty Chrysler Jeep Ram, and they said our warranty was void because we didn't call ahead of time before any service was done. We specifically asked what we needed to do to keep our warranty, and they told us more than once that all we needed to do was keep up with the routine maintenance, and make sure it's a certified mechanic. We did exactly as we were told, and used another Jeep dealer. All the routine Maintenance is tied to the VIN. We have proof it was done, but Liberty is denying us our warranty work. We have bought 2 vehicles off Liberty, and we were happy with them until their service writers were extremely rude. We want our warranty back.

  

  Business Response

  Date: 11/28/2022

  I would like to apologize for any mistreatment or confusion. That's not the way our employees are trained to conduct business.  Everything was explained the time of sale and signed by our customer.  Please see the attachments.

   

  Thank you,

   

  *** ******* **

• Initial Complaint

  Date:11/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 Dodge Ram 2500 and the extended warranty. I have taken the truck in as the transmission was failing to shift properly, it was diagnosed that a complete transmission exchange was necessary. It has now been six weeks and there is no update even though I have requested to speak with the service manager, and no estimated time of repair. I requested that I be given approval for a rental car while the truck was being repaired. I was told that I could only purchase the rental car for a 5 day reimbursement and at my own risk I could extend the rental but there was not guarantee that I would be paid back for anything past 5 days - extended rental approval would only be known after the truck was repaired. I asked to have the criteria of being paid back for a rental car for more than 5 days and was told this was proprietary information not given to the public and that there is no pre-approval for extended rentals.
  
  Not having a vehicle for six weeks has impacted me a good deal with basic things like groceries and child care, and with the holidays coming up I will now not be able to visit family. This smoke and mirror game of not knowing when a vehicle is going to be fix and not being able to have a rental car is a highly negative experience.

  

  Business Response

  Date: 11/28/2022

  Good afternoon,
  
  
  
  My name is ******* ******** with Liberty CJDR. I am responding on behalf of *** ******* in regard to BBB Complaint 18444948. 
  
  
  
  We completely agree with the customer that they should get a loaner vehicle during the wait. Because the part is on backorder with no ETA and 1,600 people waiting it could be months before we see the part. The warranty company will not cover a loaner vehicle for that long. That is out of our hands, and we have tried everything we can to make it happen. We sent it to the highest person up the ladder that we could, but there is no way around it. The warranty company will cover 5 days and anything beyond that is case-by-case, and we are just the dealership, we do not know what the stipulations are to get that covered. It is not up to us. It is an unfortunate situation, but I assure you we have done everything we possibly can to get the customer covered. We have opened a Chrysler Star Case #84491231 and there are no parts in transit with 1,600 backordered. If we could pre-approve a rental car for you, we would. That is not our decision to make. We are very sorry, but we have done everything we can. We recommend waiting for the part, or at this point even trading the vehicle in. Thank you.
  
  
  
  ******* ********
  Customer First Coordinator/Service Receptionist
  ************ **** ***
  

  Customer Answer

  Date: 11/29/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 18444948
  
  
  
  I am rejecting this response because: 

  This response is simply not true. The dealership did not open a Chrysler Star Case, I did after weeks of no information coming from the dealership. Upon calling Dodge Ram Customer Care (1-800-992-1997) I was told that it was up to the dealership for an extended rental car and that they can pre-approve a rental car. This seems to be a shell game to save money where the dealership says the headquarters can give approval, and headquarters says the dealership can give approval…all while the customer is left without a vehicle. When saying “but I assure you we have done everything we possibly can to get the customer covered.” No specific steps of what was done are listed, just saying we sent it up the ladder. The solution here seems to be that the dealership should coordinate with headquarters and figure out a solution and pre-approval. Saying “If we could pre-approve a rental car for you, we would.” is not a true statement – Dodge Headquarters states the dealership can, having both parties talk this out and stop pointing fingers at each other is the proper way forward here in my opinion, give pre-approvals for rental cars in obvious cases where it is needed and make it easy for customers to have proper transportation. 7 weeks and I still don't have a vehicle...

  
  
  
  Regards,
  
  
  
  ***** *****

  

  Business Response

  Date: 12/06/2022

  Customer is now satisfied; we have resolved any issues with the customer.