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Business Profile

Plumber

Browning Plumbing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In nov. 2022 I requested a camera inspection through an online email. The company was an hour late and went to the wrong address. The person performing work admitted he was an office guy and had only used the camera once before. The second tech was new and a week or 2 in the job. The office guy looked at a drain with the camera. They stated they would get me a qoute for repairs that were suggested and the service provided would be included with the quote. I was never given a workorder to sign or an invoice for that day. 3 weeks later I emailed and called leaving a message about the qoute and bill I had not received. No one returned my calls or email.
    In oct 2023 I received a phone call about the bill. I explained I never received a bill or a call back from the previous year. I was told by Browning he would call me back. A month later he called back and still did not have the correct information on the work performed, he could not verify what was done or why I never received a workorder at the time of service. He proceeded to harass me and called me names - an idiot and hung up on me. He then called back demanding payment on my voice mail. I will not take calls from someone who calls me names or hangs up on me. He needs to write the bill off due to lack of documents to prove work, harassment and not billing within a reasonable time frame (waited 11 months).

Browning Plumbing is NOT a BBB Accredited Business.

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