Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  2 chickens arrived dead, all others arrived unwell. Furthermore, upon reviewing the box they shipped these living animals in, I see that adequate water was not provided within the box. These animals arrived to me dehydrated. Dehydrated baby chicks stand no chance of survival. Their guarantee is for 48-hour livability, and they state on their website that they may need a picture of the dead animals. I sent them pictures of the dead animals that did not even survive 24 hours. They are currently trying deflect on the fact that they sent me unhealthy birds with inadequate care. I purchased turkeys from them last year and all of the turkeys survived under my care. I recently purchased chicks from my local feed store and all are surviving in the same temperatures with the same food.  They do not back their animals and blame customers. They do not honor their store policy of 48 hour livability. Who are they say to say I did not provide proper care for these animals, when they arrived to me dehydrated, dead and/or dying. This is a chicken mill that should be investigated not only by the BBB for unethical practices, but by animal control for gross negligence and animal neglect. 
  
  

  Business Response

  Date: 03/06/2025

  Customer indicated that 2 were deceased upon arrival, when we asked breed information as well as details about care, they refused to answer and threatened a charge back and BBB case and disconnected the caht. I have attached customer communication. 

  I have attached the policy for our products, with the part underlined regarding properly cared for and photograph may be requested.

  I have attached the invoice to show prices for the different items and shipping.

  We definitely back what we sell, if she had identified the breeds lost as well as answered questions about care, we could have issued a refund.
  

  
  

  Business Response

  Date: 03/08/2025

  If customer can provide the breeds that were deceased upon arrival, we can refund for the losses. 

  No hatchery ships with water. The chicks would get wet, chilled, and then perish. Our hatchery works very closely with USPS to ensure a safe arrival of our chicks. The chicks ship on their hatch day, and will arrive within one to three days. They can survive their journey without food or water because right before a chick is about to hatch they ingest the rest of their reserve yolk. This is what keeps them hydrated and nourished before they are put into their brooder. 

  Without additional information on the conditions these live chicks were placed into after arrival, it's difficult to determine if it was the chicks or the brooder. The customer immediately refused to answer any questions about the brooder conditions or the breed of deceased upon arrival and stated they were disputing the payment: 

  "***** February 27, 2025 at 4:39 PM
  What's your brooder temp?
  ******* ***** February 27, 2025 at 4:39 PM
  My brooder temp is fine. I am using the same set up. I have always used for my birds.
  ***** February 27, 2025 at 4:41 PM
  A sudden loss of multiple birds can point to a temperature loss or indicate that it's too warm. We'll need that temp.
  It looks like something happened in the ring of the light there
  ******* ***** February 27, 2025 at 4:41 PM
  I’m just gonna open a case with PayPal. I really don’t have time to go back-and-forth all day like this.
  ***** February 27, 2025 at 4:42 PM
  I'll provide a refund for the two that passed during shipment. For the others please provide the brooder temp and
  a photo of your brooder.
  ***** February 27, 2025 at 4:43 PM
  Were the two that died in transit fry pan?
  ******* ***** February 27, 2025 at 4:43 PM
  Nope. I am opening a case of PayPal and furthermore, I am going to be putting this on a Better Business Bureau.
  You do not back your birds. I am telling you, my brooder is fine. I will submit this to PayPal and the Better
  Business Bureau and let them decide"

  Customer Answer

  Date: 03/10/2025

   I am rejecting this response because: All hatcherys I have ever purchased from ship with a water source. Whether it be a moistened sponge or a piece of fruit; I have never had any animal shipped to me without some moisture source. At least this hatchery is admitting to negligence on their part and admitting they made these poor defenseless baby animals ship without any moisture source. No animal can be healthy for three days in transit with zero moisture. As for a refund, PayPal ruled in my favor. They viewed the pictures of the dead chickens and were appalled that these baby animals were expected to survive in transit for three days with no way to hydrate. If this hacthery intends to continue shipping living animals with no way to hydrate, they should at the very least ship them over night to ensure they have a fair chance of survival. 

  I informed this business that my brooder was fine. All correct care was provided to these chicks; this business simply does not back their birds. Their website states they require a picture to issue a refund; and I provided a picture of these dead animals.

  While this business may not wish to back their birds and honor their 48 hour guarantee, at least PayPal ensured I was protected. 

  
  

• Initial Complaint

  Date:11/06/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ******** reached out to me directly and the issue has been resolved. This case can be closed. Thank you. with chickens knows they are difficult to catch much less to get 3 to sit still and pose for several photos. We felt this demand was a little ridiculous and we said so. After that last email on November 4th at 6:15pm we have not heard from them. We have sent 2 follow up emails both to the attention of the owner of the farm. Ms. ****** ****** and still have not heard anything. We are trying to sort out what chickens we did receive as we feel mistakes were made. The staff has behaved in our opinion very unprofessionally, especially the owner who has not bothered to respond to our emails. We are looking to resolve this by getting their cooperation with identifying these chickens.

• Initial Complaint

  Date:09/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spent thousands of dollars getting poultry from Meyers Hatchery over the years. I have been a great consumer taking all of their negligence on the chin. I've had to put up with egg color being wrong, deformed chicks being sent, and culling many roos including 4 this spring that were supposed to be females. Meyers policies require you to grow them to a certain point to prove they are roos then they refund you the cost of the chick. So you eat the cost of raising them and then you have to kill them. Well this time I gave them a chance to right their wrong and they chose to disregard my complaint citing their policy. Well not only do I want a full refund now but I want their false advertising to be fixed as well. They need to put somewhere in big bold letters that you are paying for frizzles but have a very low percentage of actually receiving a frizzled chick. Essentially you are paying 8.12 per chick to gamble on getting a 4 dollar chick. This is shown nowhere when you click on the page. It is shown as a frizzle chick with all frizzled in the photo. Im sure they have it somewhere hidden where it is not visable but again this is flase advertising. I tried to even meet them in the middle and say I would at least be happy with a 66% chance of getting a frizzled instead of 0 out of three. Instead I was met with being shut down and told to have an eggcellent day. Very demeaning and disrespectful customer service which has made me turn to here. I'm hoping you can help this company be better and have some civility even though most of their policies are unethical and cost the consumers hundreds. They are choosing to be rude instead of refund me the money I am out on with what I purchased. I the consumer am now left with a choice of culling these week old babies due to the hatcheries negligance/misadvertising or taking up my coop space with something I already have. Thank you for listening and understanding. Have a great day

  Business Response

  Date: 09/18/2024

  Meyer Hatchery feels that they have been more than fair in the complemntary refund for 1 frizzle that did not frizzle despite not being able to guarantee percentage of chicks that will frizzle when ordering the offspring of frizzle parents. Due to the breeding program, it is impossible to hatch out 100% frizzle chicks. 

  1st screenshot has notation (FS) which means frizzle smooth.

  2nd screenshot circles non-hidden blurb regarding frizzle presentation

  Link in 2nd screenshot explaining that a frizzle is the offspring of 2 frizzle parents along with genetic probabilities of receiving a bird with frizzle presentation: ***********************************************************************************************************************************

  3rd screenshot is the policy that they agree to when placing an order on our website, highlighting frizzle presentation policy

  4th screenshot is where we did refund for one of the 3 frizzle as a courtesy.