Complaints

This profile includes complaints for Monarch Multifamily's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Monarch Multifamily

  Powell, OH 43065-0450

• 

  Monarch Multifamily

  PO Box 472 Columbus, OH 43216-0472

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i monarch a deposit to rent a unit at 1580 shiloh springs road apt d in dayton ohio the unit failed 3 inspections with section 8 was told by ***** that i would get my deposit back been calling for 2 weeks and emailing and noone is answering my calls or emails ive left messages for britteny lane and still no return calls its been 2 weeks now and still no money back i paid 100 dollar application fee plus 795 deposit plus a 19 dollar convient fee

  Business Response

  Date: 06/23/2023

  the deposit has been refunded

  Customer Answer

  Date: 06/30/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20176347
  
  
  
  I am rejecting this response because:  Recieved a letter saying refund was issued and haven't received the check it's been a week and still no refund
  

  
  

  
  
  
  Regards,
  
  
  
  ***** ****

  Business Response

  Date: 06/30/2023

  ***** confirmed she received payment today. Email from her today is as follow, 

   

  
  ***** **** 3:47?PM (3 hours ago)
  
  
  to me
  
  
  
  Yes, I have received it. Just wanted to let you know it came through thanks. 

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into this apartment June of 2022. I have since experienced numerous problems and issues with this unit, and I have tried my best to be understanding about the issues. The two biggest issues are the roach infestation and my oven not working at all for over three months. My first complaint about the roach and bug infestation was on August 21st. I had seen a ton of bugs the first few weeks of moving in, and I even mentioned that in the maintenance request. This is also the first time I have ever dealt with roaches in the four years I have been renting with other companies. The Columbus pest control has come to my apartment and sprayed five times now. One of the guys found a dead mouse behind my oven when he was spraying. After talking to the maintenance person, I figured out the other apartments do not get treated. The request I put in on February 27th I stated that all of these units had to be infested with roaches, due to the alarming amount I have seen and killed personally, in my unit alone (at least 30+). Majority of the roaches that I see, I will kill; I even designated a shoe to killing them because I see them daily. They have crawled out of everywhere, and in every room. I came back from vacation on January 2nd to find my oven buttons not working and ended up putting a request in on January 31st and my oven was not fixed until the last week of March, and I had to put in multiple requests because they kept marking that it was resolved. I emailed Brittany Lane on March 31st a letter addressing my complaints with the apartment, their lack of being able to fix my issues, and that I wanted my rent to be lowered for my remaining three months. I will attach photos of the responses that I received back. I am now asking that I get refunded for five months of stay, due to the amount of money that I had to spend eating out when my oven was broke, my AEP bill being high because the heat does not work, and because the chances are high that I take a roach with me.

  Business Response

  Date: 05/17/2023

  I am sorry to hear you have been experiencing these issues. As you expressed, we have done consistence pest control in your home to prevent and get rid of any current issues. We would be happy to continue to treat the building until the issue is resolved however this matter is also a group effort as pests are attracted to dirt, garbage and sitting foods/oils. We ask all residents in the building help in this effort. As for your maintenance request, we are at the discretion of our client, the owner, who handles all maintenance related requests in which we are not authorized to complete on the property. The owner expresses endless attempts to reach you to resolve the issues with no contact back. If you would like to submit any further issues you're welcome to call the 24 hour maintenance line and/or submit through your online portal and we will immediately escalate issues to ownership. 

  Customer Answer

  Date: 05/17/2023

  From: '****** ********' via Dispute Resolution - Shared Inbox <[email protected]>
  Date: Wed, May 17, 2023 at 4:03 PM
  Subject: Adding to BBB complaint
  To: <[email protected]>
  
  
  Hello! My name is ****** ******** and my complaint number is #19993699
  Here are photos I would like to include in my complaint.
  
  
  Thank you,
  ******
  Sent from my iPhone

   

  ***see attached

  Customer Answer

  Date: 06/08/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 19993699
  
  
  
  I am rejecting this response because: my correct phone number has been in the portal since I moved into this apartment. No one has contested me. There have been multiple people now that have said this owner is trying to contact me, in which I always respond with my phone number, yet no owner has ever contacted me. Also, the pest maintenance person’s have each told me how clean my apartment is, and mentioned that this has been an ongoing problem for this complex awhile now. All of my food is in sealed containers and I am an extremely clean person. I have experienced this problem since the first day of moving in. I also have talked to the neighbors and they mentioned the roach infestation going on for years now. The neighbors children talk about the roach and ant infestation like it’s completely normal. The outside of this apartment is covered in trash, which I have made multiple complaints about that, only one of which actually got cleaned up. The trash is only around our apartment complex, all the other buildings are clean. There is also the issue that my heat was broken for the coldest months in the winter. On top of that, my oven was broken and would not work at all for OVER three months, and I had to put multiple complaints in for it to be fixed because you guys kept marking that is was completed, even though no one came out to fix it. This resulted in me having to eat out constantly, spending money that I do not have. I am very nervous to move out of the apartment because the chances are extremely high that a roach ends up in one of the boxes. I am asking that I am compensated for five months of my rent. 
  
  
  
  Regards,
  
  
  
  ****** ********