We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Custom Logo Apparel

Emblem Athletic LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Logo Apparel.

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/23/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase for two military unit t-shirts for my husband for Christmas of 2021, item 6cmQZe. Payment of $54.98 was made via PayPal on the Emblem Athletic website. Order# *****. Initially I was told it would be a few months before the shirts would be printed so I was patient and waited. Then the shirts never came so I began emailing Emblem Athletics. I have sent 10 emails to the company and not one reply. I have disputed the purchase through PayPal. Can the BBB file a small claims suit on this company or will they be allowed to just continue to operate? They claim to be a veteran owned and operated company yet they are stealing from veterans.

  • Initial Complaint

    Date:11/16/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a sweatshirt at the end Oct 2021, and over a year later I haven't received my sweatshirt. I would send emails every other month and was told to wait. However when I asked for a refund they said it would be processed and I still haven't reciece a refund. The only responses I get now are automated. I have the entire email chain and can happily send to whoever needs to see them

  • Initial Complaint

    Date:11/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order for a sweatshirt for my Army unit on November 30th 2021, and have still yet to receive said sweatshirt after reaching out for updates multiple times over the last 12 months. I also have had multiple emails back and forth between myself and emblem athletic starting September 2022 asking for a refund and have been told that they would issue a refund and still have yet to receive the $49.99 refund.

  • Initial Complaint

    Date:11/08/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April of 2021, I requested that Emblem Athletic make t-shirts for my Army unit. They opened a store for us and a significant amount of Soldiers purchased shirts and other gear from Emblem Athletic. It is not November of 2022 and no products have been delivered and they have not given a refund for products undelivered. I personally spent over $400 on thier products and received nothing.

  • Initial Complaint

    Date:11/01/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order in May 29,2021. Over a year and a half ago and still have no received the order or any communication from this company. I paid $124.97 for this order and have reached out multiple times for updates. At first I got responses about their supplier issues but then it just stopped. I emailed on 9/15/2021 and got a response saying May orders would be shipped in October. So I waited. October went and passed (mind you this was in 2021!!) emailed again on 11/4/2021 and got a response saying my order would be shipped in 3 weeks. Emailed again 12/22/21 and got the standard email the owner sent to everyone but no direct answer. Emailed AGAIN on 5/12/22 and got a response from a new employee stating they have bad customer service and are trying to fix it but that I need to just give them some more time. I used this company cause it was advertised as veteran owned but i just feel scammed honestly. I’m done with giving them time. It’s 11/1/22, original order placed 05/29/21 order #*****
    Absolutely ridiculous and not really sure how they are still in business.

  • Initial Complaint

    Date:10/16/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased $300 worth of military unit clothing from Emblem on 11NOV21. They haven't shipped my order or responded to emails. They keep saying "COVID and the supply chain" are at fault. This is ludicrous. They market themselves as "military-friendly" then turn around and scam Soldiers out of money.

  • Initial Complaint

    Date:10/14/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a product and no product delivered after 10 months of waiting. I asked for refund and was told one would be coming in mail months ago, but still no refund. All I receive now is autoreply emails when I ask for a status.

    $54.98 was taken out of my account on 4 DECEMBER 2021.

    I expect a FULL REFUND.

  • Initial Complaint

    Date:09/25/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At this point, I'm convinced that this "business" is a fraud and is stealing money from Military members wanting to order unit swag. My story begins in November 2021 when I arrived to a new unit and placed an order for some unit shirts. Original estimate was 6-8 weeks, which I thought was long but ok, COVID was still a thing at that point. It is now 25 September 2022, nearly 11 months later, and I've received nothing. When I've made contact with this company, they've cited supply chain issues, they've promised me a refund (never happened) and most recently said my order would be placed on the high priority list (a month ago, doubt that's a thing). I'm not only convinced ****** is a fraud, I'm also sure they've stolen my money and have no intent to refund it or fulfill my order. ******** own website quotes **** ****** as saying "We're a small but mighty team of veterans, military spouse, athletes and artists." This makes it even more egregious, that a team consisting of veterans and others associated with the military are comfortable with this grift. What a disgrace to those of us who have served honorably (and still are) and don't steal money from people while playing the veterans card.

  • Initial Complaint

    Date:09/22/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered shirts from Emblem Athletic in May of 2021. Each time I have made contact with the company about the status of my shirts I hear a different reason why my order has not shipped or a reason as to why I cannot have a full refund. I have contacted them multiple times. I would like a full refund.

  • Initial Complaint

    Date:09/13/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed 2 orders on August 7th 2021 order number #***** and #***** for my squadron and I got numerous emails saying that the delivery would be delayed and I still have not gotten my order. I have tried contacting them multiple times but they have not responded. I payed $449.52 for my group and we are all very unhappy about not getting our merchandise.

Emblem Athletic LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.