We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Custom Logo Apparel

Emblem Athletic LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Logo Apparel.

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sent the incorrect order; it was returned to them. They never sent the correct order, no refund, and keep telling me the shirt is “in production”. I have email traffic evidence.

  • Initial Complaint

    Date:08/21/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 1 2021 I paid $49.99 for a sweatshirt. The order number is #*****. I contacted the company multiple times inquiring about an updated delivery date and the company continued to deflect and cite supply chain issues. I requested a refund on May 11, 2022 and they told me that they would refund me in 7 to 14 days. This 7 to 14 days continued to get extended another 7 to 14 days. They would pretend that there was an issue in their system and it has been fixed. They then told me they would Venmo me a refund and this never happened. Sometimes they respond and pretend as if I am still waiting for my order and not requesting a refund. It is August 21, 2022 it has been 324 since my order was placed and 102 days since they told me that I was being refunded. I am convinced that this company is running a fraud and is stealing the money of service members and their families. I do not believe that I will ever be refunded and I do not believe that I will ever receive what I paid for.

  • Initial Complaint

    Date:08/20/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company and have not received my order. I have asked for a refund and they have refused. Absolute nightmare

  • Initial Complaint

    Date:08/18/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed 2 orders dating back to August 25th, 2021 and September 27th, 2021. The amounts of the purchases were both $74.98 adding up to 149.96. The order numbers were #***** and #*****. I have still not received these packages and have sent various emails trying to get updates and now get a refund. They’ve emailed back once or twice then never contact me back again.

  • Initial Complaint

    Date:08/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March of 2021, multiple members of our office ordered gear from the site that was created for our organization https://emblemathletic.shop/collections/225th-adg-store-1. We received emails that our orders were being processed but due to COVID, they would take 6.-8 weeks. We understand that COVID slowed things down but it has now been a year and a half without any of us receiving our orders. Also, when we try to email the customer service, there is no response. At this point, we have given up ever receiving our orders or getting our money back. I just don't want more people to be scammed like we were.

  • Initial Complaint

    Date:08/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on May 7, 2022 for products totaling $103.93. I was told 8 weeks for the product to arrive. It is now almost double that arrival time and I have not heard or received anything. I asked for a refund around week 10 and was told no. This company is conducting fraudulent business practices.

  • Initial Complaint

    Date:08/10/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order No. #***** placed 21 April, 2021.
    $49.98 total (Two custom t-shirts) - Product not received - PayPal transaction *****************
    I placed my order about 1 year and 4 months ago along with multiple members of my military unit. Emblem Athletic has promised repeatedly that the order will be shipped, but not promised a date. As far as I know, only those of us that have placed BBB complaints have received their merchandise. I'm filing my complaint today. For resolution, I would prefer to receive a refund and the merchandise, but I'd settle for just having my t-shirts delivered by August 31, 2022.

  • Initial Complaint

    Date:07/29/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed and order on January 9th 2022 have not received the item or the refund i have requested. i have uploaded the email chain.

  • Initial Complaint

    Date:07/28/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 21st 2022 I ordered custom shirts for my military unit. I paid $132.92 for 3 pieces of clothing. Their original confirmation email said that the lead time was 3-8 weeks. On June 6th 2022 I emailed them for the status of the order and the said “ Hi ****!
    Thanks for reaching out! My name is Geraldine and I'm jumping in to help out the customer service team. Your order is currently in our production queue. We are still a few weeks out for the order to ship to you. We apologize for the long turnaround for your gear and appreciate your patience as we continue to navigate some supply chain delays at this time. Is there anything else I can help you with? Please let me know what I can help in the meantime and I'd be happy to assist you!” So I waited again until July 28th 2022, I emailed them and told them they need to make this right or refund me and they said, “ Hey ****,
    Thanks for reaching out! I've looked at the status of your order and it's still looking like a little more wait before we are able to get your order shipped out. We apologize for the further delay as we are ironing some supply chain delays as of this time. Rest assured, your order will be shipped to you and we will not leave you empty handed! Feel free to change your shipping address anytime, if needed. Please let me know if you have any questions or concerns in the meantime and I'd be happy to help!” I told them that this was in acceptable and I want a refund. I have not received another email or my money back. There are many situations like mine with this business in the last year and a lot of guys in my platoon ordered these expensive shirts as well. Please help me rectify this situation

  • Initial Complaint

    Date:07/27/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a large order for myself after creating a custom t-shirt for my Army Battery. Over a dozen Soldiers also placed orders back from June- August 2021. Over a year later and no one has received anything and now I cannot get in contact with them. I get emails complaining about supply chain issues, but over a year is ridiculous. Every Soldier has since moved on to new units and we all just want our money back.

Emblem Athletic LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.