Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the second time now, my natural gas supplier was changed to Archer Energy without my knowledge or consent. If it wasnt for my current supplier informing me of the change, I never would have known about it. There needs to be an end put to this sort of dishonest practices.

  Business Response

  Date: 03/31/2025

  6555 Sierra ******************************** 31, 2025
  Complaint ID: ********
  Customer: ******* **********
  Address: *********************************************************
  AIQ: Energy **********
  Alternative Phone Number: ************
  ______________________________________________________________________________
  Description of Issue:
  The customer states that his natural gas supplier was charged to Archer Energy without his knowledge or consent.
  Response:
  Prior to reaching out to Mr. *********** Energy Harbor, exercising due diligence, conducted a thorough search of its database to verify that Mr. ********** was not associated with any existing accounts. ********************** Harbor was unable to locate any corresponding account.
  On March 31, 2025, an Energy Harbor representative promptly contacted Mr. ********** to convey the aforementioned information. During this communication, Mr. ********** disclosed that his utility informed him that Archer Energy was listed as his new supplier, not Energy Harbor. Energy Harbor clarified to Mr. ********** that there is no affiliation between Archer Energy and Energy Harbor, which Mr. ********** acknowledged.
  Based on these findings, Energy Harbor respectfully requests that the complaint be removed from its official reporting.
  We trust this information will assist you in closing this complaint.

  Business Response

  Date: 04/11/2025

  Good morning,

  Mr. ********** was enrolled into a municipal aggregation program.  His account was flagged as eligible for enrollment the program from his LDC, so it was enrolled in accordance with the Ohio Admin code for these programs.  We can add Mr. ********** to our interal do not enroll list if he wishes, that will make sure he is not enrolled by Archer in the future in these programs, but if another supplier is the provider in the future we can not guarantee he will not be enrolled by and supplier.

   

   

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB ********************************** ****** **** ***** *** ******* ******************************************* 3/11/25 RECEIVED MAR 2 0 2025 RECETVELO ****************** MAR 1 4 2029 3/11/25 ? Dear ******* We received today a letter and 2 pages of fine print from Archer Energy that we must opt out of their gas rate of 31 cents, or we are forced to get their rate which in our case is double what we are paying. Where you opt out it shows by opting out, you are forced to pay about the same 31 cents to ************* So if you agree, opt out, or do nothing your rate will go way up. I believe we are currently paying 16 cents. Their deadline to opt out is 3/25/25, and we just received this letter from Archer. The letter shows ************* as an area included. We live in *****************, but if the gas contract for the city includes *****************, we will be forced to pay double our rate. This is forcing us and no doubt many others to pay a far higher rate for gas. In my opinion this will cost many people a lot of money, probably well over hundreds of thousands of $. In my opinion this is fraud. Yours,/ *** ******* Similar to many letters received on "insurance "against car + house repairs, Jast electrical live repairs, cellphone replacement, of little value & high cost.

  Business Response

  Date: 04/02/2025

  Unfortunately Mr. ******** like most Ohioans is unaware of the current rate increase that all ************ of Ohio customer's is experiencing staring this April; mainly due to a pending rate increase case in front of FERC now.  With this rate case ************ of Ohio's adder on top of the ***** settlement price is now $3.25/Mcf, up from $1.66/Mcf which it was for ************ of Ohio's April 2024 to March 2025 program year.

  The rate that Mr. ******* is referring to in his complaint is the rate through the Lucas County aggregation program with gives him a savings over ************'s rate.  The rate for this program is ***** last day settlement price + $3.099/Mcf vs ************'s ***** last day settlement price + $3.25/Mcf. 

  While the sad truth is that Mr. ******* is correct, this rate increase will force customers into paying higher prices, it is **********************'s price that is saving the customer's money over ************.  The conversion from the Mcf to ccf would take the rates to the $0.31 and $0.16 cents he is referencing in his letter for clarity sake.

  *****************************************************************************************

  We are more than willing to answer any further questions he has.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hope this note finds you well and you are having a great day. Am reaching out due to an interaction I had with an Archer Energy *** yesterday (3/17/2025 at 12:51pm); *******. I had contacted her team about the aggregation in **************** and the $0.75 Ccf distribution the **************** community signed with Archer and I was opting out, ************ is offering $0.55 ccf. Admittedly I was a bit animated and wanted to understand the ridiculousness of the extreme price differences specifically since ***** has promised to 'Drill baby, Drill'.. well this set off *******... She apparently did not appreciate my sarky manner (which is a natural state of being for me..) She added me to a permanent opt out for *********** (I did not ask for) and hung up on me abruptly and then I woke up this morning and she changed my electricity too!!! At No point did I speak with her about my electric nor did I provide her my account number, which means she had to go look it up, purposefully.. with intent. She was NOT Authorized to change my electricity provider.

  Business Response

  Date: 03/24/2025

  Ms. ********* called into our call center and left a message on March 17.  ******* from our office returned her call the same day. ******* tried to inform Ms. ********* of the pending rate increased coming to Columbias rates starting in April, and why the $0.55 ccf rate that she was using as comparison wasnt an accurate rate to compare to the offering from Archer.  Before ******* was able to explain how Columbias rates work, or the fact that rate next winter based on the current pricing for Columbia will be well over $.80 per ccf, Ms. ********* informed ******* informed us rates cant be that high because of Drill Baby Drill and informed us she will be telling all of her friends what a horrible company we are, threatened consumer laws, and said it was highway robbery.
  ******* interpreted thoses statement to mean she wanted all of her accounts with ********************** removed, which led to the return of the electric supply back to AEP.  Archer will reenroll *********************** account to the aggregation if she would like.  We are also willing to go over the gas rates or any other questions Ms. ********* has.
  Please let us know if there is anything we can do further for Ms. **********

  Customer Answer

  Date: 03/24/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23080277
  
  I am rejecting this response because: the response is not an accurate description of the occurance. I would like a conversation with the leadership of Archer Energy regarding customer service standards and customer expectations. The *** was rude and spoke with indignation as though I was a second class citizen for questioning the rates. Fully expect the call was recorded, please pull the call. 

  It was my neighbors I had planned to tell, telling friends won't do any good as they aren't potential customers and yes, we have a right to discuss and share information among ourselves, this is the USA. I also advised that I was sure there are consumer laws that protect we consumers from the horrible business practice of locking in high rates when there should be a surplus coming from Trumps promise to Drill, baby drill.******* didn't listen nor hear me.. she assumed what I was saying. It is an infringement to assume and take action in a business relationship when direction should be given not assumed. I gave no direction for my electric account. This was impetuous on the ***s part, unprofessional and unacceptable. This was done with intent to potentially harm me financially and without communication, agreement or customer permission. Is this how ********************** plans to service my community? 
  
  Regards,
  
  ****** *********

  Business Response

  Date: 03/28/2025

  Archer Energy has reviewed the voicemail and call and handled the matter internally.

  Archer will also renroll Ms. ********* account in the electric aggregation program, and make sure she is held whole on any charges she pays over the aggregation rate.

  If Ms. ******** would like to speak with Archer Energy's leadership there is no issue with that, we just request that is done so in the presence of the BBB to act as an independent party to mediate any differences in understanding during the conversation.

• Initial Complaint

  Date:08/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2024, we received notification from ************ that we had elected to leave the standard choice offer and instead use the choice program and that our supplier would be Archer Energy LLC. This change was made without our permission or authorization. This practice, called "slamming" should be illegal. This supplier should be investigated and fined by the ****. They should be removed as a supplier to ************.

  Business Response

  Date: 09/11/2024

  Mr. *******,

  On July 19, 2024 Archer Energy mailed you a letter explaining the switch from the Standard Choice offer (SCO).  The switch from the *** was part of the ************************************ or ****.  The mailing included a letter explaining the program, a FAQ on municipal aggregations, and a copy of the terms and conditions of the service.

  This is a municipal aggregation program that was voted on by the residents of your municipality.  It was done completely in accordance with the Ohio Administrative Code.  You had 21 days from the mailing to decide to opt out of the program via multiple avenues, and no response was received from you to do so.  

  The **** program is giving all of the participating residents a savings this winter over the **** and is a beneficial program to the residents of the **** participating municipalities.  If you have further questions on the program, or would like to take advantage of the savings please reach out to our friendly and knowledgeable customer service representatives at ************.

  Thank you and have a wonderful day.

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Township selected Archer Energy LLC as the power generation provider for Genoa Township, OH. While reviewing the documents about the new provider, I noticed that the second page of the mailing directed customers to: **************** (a broken link).
  
  I performed an Internet search and found this URL:
  ****************
  
  It lists several states, but has no link to Ohio, or environmental disclosure info.
  
  I reported this via the [email protected] email address listed in the contact section of their website on 2023-03-27 but didn't get a response.
  
  I followed up again on 2023-04-16 and got no response.
  
  I'm simply requesting that the business provide the environmental disclosures it refers to on its own website and in its own customer documentation. It shouldn't take 3 months to get this info together.

  Business Response

  Date: 07/06/2023

  Good morning,

  I attempted the phone number we have on file ####-###-#### and received a busy signal.  I emailed the email provided on the complaint providing the customer with the environmental disclosures and let him know we are working on getting the link fixed on our website.  I apologized for the delay and requested he respond if there is anything further I can assist him with. 

  Thank you,

  ***** ******

  Customer Answer

  Date: 07/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  **** *****