We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Title Companies

Search 2 Close

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Title Companies.

Complaints

This profile includes complaints for Search 2 Close's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Search 2 Close has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Search2Close gave me an estimate on a potential house offer on 1/9/25. They neglected to read the full contract and left $9300 off of the estimate. I accepted the offer due to the misrepresented estimate. 8 weeks later, I do my closing on the house with numbers very similar to the original estimate. The morning of the buyers closing, Search2Close informed me that I owe $7000 and attempted to have me quickly sign an addendum. They said that this happens all the time and that I should have read the contract myself. Well, I did read the contract. I based my decision making process off of the misrepresented estimate that Search2Close gave me. They found their mistake the day of closing after an 8 week contract and then bullied me into closing on time. They even found me $350 in additional credits. I wonder why they did not provide me these credits in the first place. I would like to pursue this in court. Search2Close was negligent in their actions and treated me, their customer, very poorly.

      Business Response

      Date: 03/08/2025

      We sincerely apologize for the experience you had and for any confusion surrounding the final figures. Please understand that as the title and closing agent, our role is to facilitate the closing process. We never pressure or bully any party to close, as that decision ultimately rests with the buyers,sellers, and their respective real estate agents. Our top priority is ensuring that all parties leave with the terms they agreed upon in the contract.

      In ************, when the seller pre-signs and the buyer is using a lender, the final figures are not determined until the lender finalizes the seller's closing disclosure and settlement statement. As required by federal regulations, the final numbers for both buyers and sellers are only confirmed on the day of closing when the lender's funds are received by our title agency.

      The figures you referenced were preliminary/estimated figures.  Additionally,we made efforts to assist by waiving significant fees to help all parties involved.

      We hope this clarifies the situation.  If you have any further questions or concerns, please feel free to reach out.

      ***** *********
      President


      Customer Answer

      Date: 03/17/2025

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

      Complaint: 23015816

      I am rejecting this response because: 

      The business made mistakes on their end that caused me to make an decision based on misrepresented information when accepting the buyers offer. Their response does not discuss that at all, which is the basis for the entire complaint. Not only did they misguide me, they also treated me poorly and told me that I should had read the contract. Well, I did read it, but they did not. Again, the complaint is about the title company giving me the wrong figures for 8 weeks - from the day before accepting the offer to the morning of the buyers closing. They neglected to read the entire contract and give me accurate figures. I will continue the complaint process.


      Regards,

      ******** *****

    Search 2 Close is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.