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Business Profile

Moving Companies

S & M Relo LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

This profile includes complaints for S & M Relo LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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S & M Relo LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/27/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired S&M Relo LLC (DBA Carefree Movers) to moves us from Kansas City Missouri pickup 5/4/2022 and deliver to Covington LA on 5/9/2022. The movers increased our moving price the day of the move by $11,000. For a total of $24,470. None of our items were actually packed and just thrown in a box. Many items were lost in the moved and the majority of the furniture was damaged. Will filled out all the damage paperwork with the movers and filed all the claims though the insurance company. S&M Relo LLC offered us a settlement of $75. We are seeking Order No: ******** . Our proposal is $6040. This $2640, $.60 on the dollar for damaged items and all missing items according to the contract we signed and return of the packing fee of $3400 since hardly any items were actually packed into a box and just thrown in the boxes,

    • Initial Complaint

      Date:11/08/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired movers to store my items and deliver them to me upon payment. I originally contracted Allegiant for the move, and they subcontracted S&M Relo LLC to move and store my daughter's belongings. I paid for the storage on June 8, upon which they were required to deliver the items to Los Angeles to my daughter ******. They are in breach of contract and have not delivered the items. I call and text them every single day. Every 10th call or so, sometimes they will reply that I've been assigned to a driver and get an ETA soon, and they never follow up.
      I read from someone else online with this issue that the BBB helped them finally get their things. I know you don't accredit this business anymore due to complaints, but I really need help getting my shipment or at least the address of the storage facility so I can go get it myself.

      I have invaluable family photos and memories in this shipment and am desperate for someone to help.
      The warehouse manager, ****** phone number is: ************. Otherwise I've just been calling the corporate office number you have listed.

      Please call or advise any steps I can take against these scam artists. Thank you.

      Business Response

      Date: 11/23/2022

      Please note our corporate office is actively researching why this shipment has not been delivered.  At this time I do not have any answers on expected day of delivery.   It is not standard for shipments to arrive after the 30 business day spread.  We do apologize for the late delivery.  This time frame may change based on the time of year, weather conditions, road conditions, other acts of God, delivery schedule, geographic location of the move and other unknown factors.  We do apologize for the inconvenience of her late delivery and give the customer the option to file a claim for the delay to help with cost.

    • Initial Complaint

      Date:09/22/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was given them through a third-party called Mission Moving, which should have been a red-flag right away. They were an hour late to agreed upon time frame, and this was after they rescheduled the agreed upon time from a week prior. They then stood around for an additional 2 hours, because their dispatcher had the details wrong about the move, before they finally got to work. They had to rush because we were working within a time window which would have been fine, if they SHOWED UP READY TO WORK ON TIME, but they weren't.
      When it was finally time for delivery, they tried to hold my items hostage under false pretenses, stating their mover tried to contact me a week earlier to which I apparently replied I wasn't ready. Which never happened and I had proof of. I was a broken, crying mess before anyone within the company decided to investigate and find out their mover lied for extra money.
      Finally my things arrive: almost all of them damaged. The mover admitted that while all the items were wrapped when they arrived in texas, the people in charge of their storage facilities decided to unwrap everything and stack everything haphazardly, due to lack of materials for another job. Some things were just badly damaged. Others were just straight up broken beyond repair. Contact them to make a claim. They gave me a bogus site. After putting everything in, given no confirmation # or pdf version of my app. 2 months later, I call and they state they have no record of my claim. I have the email confirming I put one in and all they sent was an screenshot of an entirely empty gmail inbox, which if I find hard to believe since their entire job is responding to claims.
      Tried calling the moving company about this, they never answered the phone, not returned any messages. Before I realized all of this was just one big scam, it was too late to report it to my bank.
      The damaged items were worth over $5000, and I couldn't even resell them after what they did.

    • Initial Complaint

      Date:09/14/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      We made an agreement with what we thought was Allied Van Lines with a person name ***, phone number ************ for $2200.00. When the moving company came it was a totaly different company, S&M Relo was the name that arrived.

      They told us they would arrive between 8am to 12. never showed up. i called them at 12:30 and they said a worker did not show up and they wouldnt be there till 5. they showed up at 7:00 and said the price would be much much higher. they sat in the truck for one hour waiting for their boss to jack up the price.would not do anything knowing we had to be out that day.thats the con. they would not move anything till i signed the paper. we were stuck and had no choice. i called them on August 18 for my delivery on Sept 1st. and spoke to ***** to confirm that date. I spoke to them one more time and they told me they are waiting for another move to add to mine. they never called back and will not answer any phones or return calls. Today is September 14th and my belonging are held hostage somewhere.

    • Initial Complaint

      Date:08/16/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Redline Moving Utilized this company to move in OCT 2021. This subcontractor broke, lost, misplaced or stole approximately $3000 worth of items in their care. Neither the primary nor the subcontractor will provide me with a detailed bill of lading so that I may process a claim. I paid this company over $9000 dollars to move my possessions safely and they fail to return that property.

      Business Response

      Date: 10/12/2022

      Customer scheduled move with a moving broker.  A moving broker is a company that arranges for the transportation of your cargo, utilizing for-hire carriers to provide the actual truck transportation. Moving brokers are sales teams that book your move and sell it to an actual moving company.
      A moving broker is not a mover. A broker does not assume responsibility for, and is not authorized to transport, your household goods. Brokers do not have moving trucks or professional movers. Brokers for interstate moves are required to use only movers that are registered with FMCSA.

      We are so for the inconvenience of damages or lost items.  Customer signed and initialed on contract that they are aware of what to do incase of a claim.  

       If there happens to be any damages or missing items upon delivery, please email [email protected] with a list of missing items AND go to www.movingclaims.net to file a claim with our insurance. You will need your job number (A6857751) and delivery inventories.  After claims are submitted Movingclaims.net answers all claims related questions and settles the claim.  Moving Claims is an administrator consulting firm providing damage and loss claim processing along with customer support services for Household Goods Carriers.

      Detailed bill of lading was provided to customer at pick up when signed through mail. 

    S & M Relo LLC is NOT a BBB Accredited Business.

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