Complaints

This profile includes complaints for Bath & Body Works's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bath & Body Works

  7 Limited Pkwy E Reynoldsburg, OH 43068-5300

• 

  Bath & Body Works

  411 South County Center Way Saint Louis, MO 63129

• 

  Bath & Body Works, Inc.

  1501 Ward Blvd Wilson, NC 27893-1503

• 

  Bath & Body Works, Inc.

  861 Washington Square Mall Washington, NC 27889-3530

• 

  Bath & Body Works, Inc.

  1058 W Club Blvd Durham, NC 27701-1104

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to complete a purchase over the weekend using the code "gifting" but I was hospital and the wifi wouldn't work. I make huge purchases from your company every other month and I know that doesn't make me special but it should count for something but I called customer service telling them my issue and I received no help with my problem and the promotion expired and I was unable to use the 3.95 special. I'm completely unsatisfied with not being able to just being able to be helped. I called again this morning but it was already too late, 7am, and it ended at 6am, and the rep could only offer me the current special. I just want to be able to make my purchase and move on.

  Business Response

  Date: 11/22/2022

  We are so very sorry we did not meet our customer service promise when our customer reached out to us for assistance placing her order. We certainly understand her disappointment and we have noted her feedback. 
  
  At Bath & Body Works, we take customer service issues seriously. We have forwarded our customer's experience to our leadership team, who will address the matter with the associates and coach accordingly.  
  
  On 11/22/2022, as an apology for our customer's experience, we processed a request for a $40 e-Gift Card to be sent to her email. She should expect to receive this e-Gift Card via email within 3-5 business days. 
  Our customer is welcome to contact us at any time for us to place her order honoring the promotion "GIFTING" plus free shipping; we have noted her account detailing this promise. 
  
  We made four attempts to reach our customer via phone and once via email. On our second attempt to call our customer we were able to connect with her, but unfortunately the call was disconnected and our subsequent attempts were unsuccessful. 
   
  When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer. 

• Initial Complaint

  Date:11/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/6/22 Placed order for 21 items which included 20 on promo for wallflower fragrances transaction went through my PayPal. Waited for my order and noted I hadn't received called 11/13 was on phone for 1 hour and a half rep with broken accent apologized and retook my order and payment call was then lost called again on phone for half hour spoke to a spvr. LaTonya whom refused to honor prior order promotion and stated she would process a ticket for me and I would receive a response via email. Email never received nor order confirmation. I love your products but unfortunately your online ordering process has been pretty messed up, as the system keeps updating when processing. I still want my order I'm not looking for a refund my order was $103.25 plus $1.99 shipping and 10.79 tax totaling $116.03. The first rep I spoke to said my order was $100.91 as supposedly he had processed a credit for my troubles. BUT WHERE IS MY ORDER?????

  Business Response

  Date: 11/14/2022

  We are so very sorry our customer's order did not process correctly and we did not meet our customer service promise. We certainly understand her disappointment and we have noted her feedback. 
  
  At Bath & Body Works, we take customer service issues seriously. We have forwarded our customer's experience to our leadership team, who will address the matter with the associates and coach accordingly.  
  
  Our records show that when our customer first attempted to place her order on 11/6/2022, an error occurred, preventing her order from fully processing. As a result of this error, a pre-authorization hold was triggered in the amount of $116.03. We ask that our customer allows 7 business days (but up to 30 business days based on the payment used) for this hold to drop.  

  
  On 11/14/2022, we placed a new order for our customer honoring all sale pricing and coupons used on her original order. She should expect to receive a confirmation email for this order within 24 hours. The order will be shipped with standard shipping, which is currently 3-7 business days. 
  As an apology for our customer's experience, we have also sent her an online offer code for 20% off and free shipping on orders of $50 or more. This offer is only valid for online orders, expires a year from the day she receives it, and will be sent to her email within 24-48 hours. 
  
  We spoke with the customer by phone on 11/14/2022 to ensure we have resolved all of her concerns. The customer indicated that she is satisfied with the resolution provided and does consider this successfully resolved.  
  
  When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer. 

• Initial Complaint

  Date:11/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every time, Bath and Body Works has a sale, their web site just fails or hangs. If they are going to have sales and satisfy customers ... their web site should just work and I don't buy there is too much load since they should handle that as well. BBW management and engineers don't know what they are doing OR just don't care ... this is why your business will fail.

  Business Response

  Date: 11/21/2022

  We are so very sorry our customer experienced difficulty when attempting to place an order on our website. We certainly understand his disappointment and we have shared his feedback. 
  
  On 11/21/2022, we placed an order with our customer honoring the $3.95 Body Lotion promotion and free shipping. He should receive a confirmation email for this order within 24 hours, and his order will be shipped with standard shipping within 3-7 business days. 
   
  We spoke with the customer by phone on 11/21/2022 to ensure we have resolved all of his concerns. The customer indicated that he is satisfied with the resolution provided and does consider this successfully resolved.  
  
  When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer. 

  Customer Answer

  Date: 11/25/2022

  I accept the business's response to resolve this complaint and hope they will work on improving their website to handle additional load during sales.
  

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited a Bath and Body store today. I bought a wrong item, and needed to exchange it. I had a receipt as well. The item I needed was cheaper than the item I was returning, so I was expecting a refund. However, she would not give me the difference. I used a coupon for the first order, but she would not honor the coupon I used for the replacement. I've been to multiple Bath and Body stores, and I've never ever was told of this policy. When I called the store back and talked to the manager, she was quite rude and wouldn't budge. I then called Bath and Body customer care line, and was hung up on 3 times, and then shuffled around to different departments. I'm a loyal customer, and have shopped at Bath and Body for years, and I've never experienced such bad customer service. If this is how Bath and Body now operates, I won't be shopping there anymore.

  Business Response

  Date: 11/14/2022

  We are so very sorry to hear about our customer's experience when exchanging her Wallflower unit in-store, and we did not meet our customer service promise. We certainly understand her disappointment and we have noted her feedback. 
  
  At Bath & Body Works, we take customer service issues seriously. We have forwarded our customer's experience to the store's leadership team, who will address the matter with the associate. We have also shared her experiences with our Customer Care team to our leadership team, who will address the matter with the associates and coach accordingly.  
  
  Our records show that on 11/10/2022, we processed a request for a $5 e-Gift Card to be sent to our customer. This e-Gift Card was sent via email to our customer on 11/11/2022. During our conversation with our customer on 11/14/2022, we re-sent the email for the $5 e-Gift Card, and our customer confirmed she received it during our interaction. 
  
  As a sincere apology for our customer's experiences, on 11/14/2022, we submitted a request for a $50 e-Gift Card to be sent to our customer. She should expect to receive this e-Gift Card via email within 3-5 business days. 
  
  We spoke with the customer by phone on 11/14/2022 to ensure we have resolved all of her concerns. The customer indicated that she is satisfied with the resolution provided and does consider this successfully resolved.  
  
  When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer. 

• Initial Complaint

  Date:11/08/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 7,2022 I placed a order online for $55.11 and it shows that my debit card was charged twice when I called the customer service phone number I was immediately met with a inconsiderate attitude and was told how wrong I was about being charged twice even though I told her that I have 2 emails and 2 pending transactions for the same amount on my card. I felt like the lady(who never gave me her name) I was speaking with was treating me like I'm stupid or didn't know what I was talking about and acting like i was wasting her time. I had to tell the lady to stop talking and listen to me because she was talking over me everytime I tried to explain my situation to her. As much as I spend at bath and body works and I get treated this way just by asking for help and as often as I receive poorly wrapped/shipped items that are broken by the time they arrive I am seriously giving it some thought about taking my business eles where. This situation has really upset me. I am going through the passing of my husband/childs father right now and this situation is the last thing I need it has upset me so much. When you work for customer care service you should always greet and treat the person with kindness and respect because you never know what they are going through. This is just unacceptable.

  Business Response

  Date: 11/10/2022

  We are so very sorry our customer was charged twice for her order and we did not meet our customer service promise. We certainly understand her disappointment and we have noted her feedback.  
  
  At Bath & Body Works, we take customer service issues seriously. We have forwarded our customer's experience to our leadership team, who will address the matter with the associate and coach accordingly.  
  
  Our records show that when our customer first attempted to place her order on 11/8/2022, an error occurred, preventing her order from fully processing. As a result of this error, a pre-authorization hold was triggered in the amount of $55.11. We ask that our customer allows 3-7 business days for this hold to drop.  
  
  On 11/10/2022, as an apology for our customer's experience, we have fully refunded her order that processed correctly in the amount of $55.11. She should receive a confirmation email for this adjustment within 24 hours. 
  We do not charge our customers until their orders ship. Since our customer's order has not shipped yet, she will not receive the adjustment as a refund; she will instead see an adjusted total of $0 for her order once it ships. We ask that she allows 3-7 business days for the pre-authorization hold triggered for this order to drop. 
  
  We spoke with the customer by phone on 11/10/2022 to ensure we have resolved all of her concerns. The customer indicated that she is satisfied with the resolution provided and does consider this successfully resolved.  
  
  When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer.  

  Customer Answer

  Date: 11/10/2022

  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  

• Initial Complaint

  Date:11/07/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bath & Body Works rewards programs has major issues! On 8/19 I made a $215.42 purchase. The cashier asked if I was a part of the rewards program and I said yes. She said she only needed my phone number. I never checked my account to see if the purchase was applied, I trusted the process. I made another purchase on 9/11 in the amount of 73.49. My husband and I went back on 10/3 and spent $72.72. This time I looked because I should have a good amount of points built up. NOTHING!! So I look at my receipt and the loyalty number does not match the number that’s in my app. I get on chat on bathandbodyworks.com “Dina” tells me they advise people to scan barcode in app. Ok but associates are saying something different. She checks my phone number against email and they match. I ask what about the loyalty number and she says she cannot see that but can search it. Interesting. I give her the one from receipt and my app and after a minute or two the chat drops and completely disappears like it never happened. Only the beginning automated part is there. I believe my purchases are going to another customer or an employee. I spend a great deal of money there, $1200-1500 a year easy. For awhile the the email tdwalker2010@hotmail was tied to my account and no matter how many times I tried to remove it, it still popped up at checkout. My email finally comes up, but now the rewards are wrong. I just want that part fixed and figure out who is taking them. If it is an employee they need to be terminated. Unfortunately I only have the receipt for the 10/3 purchase but do have bank statements for the others.

  Business Response

  Date: 11/09/2022

  We are so very sorry to hear about our customer's experience with the My Bath & Body Works Rewards Program. We certainly understand her disappointment and we have noted her feedback. 
  
  On 11/9/2022, we submitted a request to have any information stored in our store POS system that is not our customer's removed to ensure that she receives her rewards points for her store purchases. Please allow up to 7-10 business days to this request to complete. 
  We have credited 3,491 points to our customer's Rewards account to honor our customer's previous purchases. Please allow up to 72 hours for these points to reflect in her Rewards account. 
  
  As an apology for the inconvenience, we have also sent our customer an offer for 20% off her next store purchase. This offer is only valid in-store, expires February 1st 2023, and will be sent via email within 24-48 business hours. 
  
  We spoke with the customer by phone on 11/9/2022 to ensure we have resolved all of her concerns. The customer indicated that she is satisfied with the resolution provided and does consider this successfully resolved. 
   
  When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer. 

  Customer Answer

  Date: 11/12/2022

  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint. However, I did NOT receive the promised coupon.
  

• Initial Complaint

  Date:11/05/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem was there a cyber purchase several products at the bath and body outlet at the Tango outlet in Atlantic City. I purchase 6 men's body sprays by 3 get 3 for a. The cashier ring them up and charged me for the 3 that was supposed to be free.

  Business Response

  Date: 11/10/2022

  We are so very sorry to hear about our customer's experience with our Buy 3 Get 3 Free Body Care promotion. We certainly understand her  disappointment and we have noted her feedback.  
  
  As an apology for our customer's experience, we have submitted a request for a $40 e-Gift Card to be sent to her. This e-Gift card does not expire, can be used both in-store and online, and will be sent to her email within 3-5 business days. 
  
  We spoke with the customer by phone on 11/10/2022 to ensure we have resolved all of her concerns. The customer indicated that she is satisfied with the resolution provided and does consider this successfully resolved. 
  
  When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer.  

  Customer Answer

  Date: 11/11/2022

  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  

• Initial Complaint

  Date:11/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Morning. I placed an order for 4 of the Bath and Body Works wallflowers on Saturday morning because they were on sale for 2.95 for two days only. I was having problems placing my order online. So, I called 1-800-756-5005 at 9.02am for assistance with a live person. Well, this person ruined my order. He was very nice but ruined my order. I live in Chicago, il and stated to this person that I wanted to have my order picked up at Chicago Ridge, il. I get my confirmation, this young man has my order being picked up at Garden State Plaza, Paramos, NJ. So, I called back and spoke to another representative. She tried unsuccessfully to fix my order but couldn't. That was my last $12 on my card. So, I couldn't get my items. She said that I would have to wait the 3 days until I didn't pick up my order at THAT store and the charge would fall off. That's unfair. By this time, not only will the sale be over, but my items would be sold out. This is very disappointing. Ridiculous.

  Business Response

  Date: 11/11/2022

  We are so very sorry our customer's Buy Online, Pick Up In Store order was placed at the incorrect store location and we did not meet our customer service promise. We certainly understand her disappointment and we have noted her feedback. 
  
  At Bath & Body Works, we take customer service issues seriously. We have forwarded our customer's experience to our leadership team, who will address the matter with the associate and coach accordingly.  
  
  Our records show that our customer's order auto-cancelled on 11/9/2022. Any charge our customer may see for this order is a pre-authorization hold, which should drop within 7 business days; we do not charge our customer until their order is picked up from the store.  
  
  On 11/11/2022, as an apology for our customer's experience, we submitted a request for a $50 e-Gift Card to be sent to our customer. She should expect to receive this e-Gift Card via email within 3-5 business days. 
  
  We made three attempts to contact the customer via phone, and one attempt to contact her via email, but our attempts were unsuccessful. 
   
  When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer. 

• Initial Complaint

  Date:11/04/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an e gift card for my mom on her birthday November 3rd, 2022 at 6am from Bath and Body Works online. I wanted her to receive it right away so that’s why I decided to purchase the E GIFT CARD not a PHYSICAL GIFT CARD.
  
  It’s now November 4th and she still hasn’t received it. I called Bath and Body Words twice to ask why she still hasn't received it. I have received a confirmation email and order number for the order and she’s checked her spam email and we’ve confirmed the email I gave is correct. It still hasn’t been sent even though when I purchased the e gift card it said it would be sent that day.
  
  I have called customer service from bath and body works and talked with 2 people and they still can not tell me why it hasn’t been sent. They keep telling me to wait. I’m so pissed that no one will resolve this matter. Please help me!

  Business Response

  Date: 11/07/2022

  We are so very sorry our customer's mother did not receive the e-Gift Card she was sent on her birthday and we did not meet our customer service promise. We certainly understand their disappointment and we have noted their feedback. 
  
  We have shared her experiences with our customer care team to our leadership team for her experiences to be investigated and coached accordingly.  
  On 11/7/2022, our customer confirmed that her mother received the e-Gift Card via email over the weekend.  
  On 11/7/2022, as an apology for our customer's experience, we have sent an online-only offer for 20% off and free shipping if her order is $50 or more. She should expect to receive this offer via email within 24-48 hours. 
  
  We spoke with the customer by phone on 11/7/2022 to ensure we have resolved all of her concerns. The customer indicated that she is satisfied with the resolution provided and does consider this successfully resolved. 
   
  When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer. 

  Customer Answer

  Date: 11/07/2022

  I accept the business's response to resolve this complaint.
  

• Initial Complaint

  Date:11/03/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to complain about a rude, unprofessional employee who sadly is a supervisor and her condescending, unprofessional disposition and approach in handling my concern regarding errors on my order and refunds on 11/3/22 at 8:30 pm.
  I called because of an ongoing issue on my account with a damaged order, reshipments and additional damages in shipment. Several items were damaged during initial shipment, then a wrong reshipment item, then a cancelled reshipment, then additional reshipment of 3 items again damaged and the entire encounter was chaotic between calling multiple times, speaking to different agents and getting different stories and updates. I asked for a supervisor due to the ongoing issue and the refund amounts for the damaged items not being correct as to the amount I initially paid with tax. LaTonya was absolutely out of line and inappropriate. I was calling because my refunds were causing confusion and the agent who did the last refund of 1.35 (to correct the incorrect refund issued earlier today of 7.65 for 3 wallflower refills) stated she did not know about taxes but she could transfer me to her supervisor once she processed the correction. My sales tax in Georgia is 7%. That is the amount I am charged on each order and each item. My initial refund of 3.21 was correct - $3 for the wallflower refill and 0.21 in tax (7%). The refund of $20 tax was not correct. Tax was not 7%. Then the 7.65 refund for the 3 pumpkin latte refills the incorrect price and tax was refunded. My issue was a 2 part issue: the tax discrepancy and then why the agent who refunded me for the 3 pumpkin spice latte wallflower refills only refunded me for 7.65 for 3 instead of the correct price of $3 each total of $9. LaTonya's first words before anything was said was we are not giving you any more adjustments, I cannot help you or provide you any more information on this. She refused to address anything or help me from the beginning.

  Business Response

  Date: 11/07/2022

  We are so very sorry there were tax discrepancies on our customer's refund and we did not meet our customer service promise. We certainly understand her disappointment and we have noted her feedback. 
  
  At Bath & Body Works, we take customer service issues seriously. On 11/4/2022 we forwarded our customer's experience to our leadership team for her experience to be investigated and coached accordingly. 
  On 11/7/2022, as a sincere apology for our customer's experience, as well as to ensure any tax discrepancies from our customer's previous refunds are resolved, we fully refunded her order in the amount of $79.95. She should expect to receive a confirmation email for this refund within 24 hours. Once she receives this email, she should expect the refund back to the original form of payment within 3-5 business days. 
   
  We spoke with the customer by phone on 11/7/2022 to ensure we have resolved all of her concerns. The customer indicated that she is satisfied with the resolution provided and does consider this successfully resolved. 
   
  When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer. 

  Customer Answer

  Date: 11/07/2022

  I accept the business's response to resolve this complaint.