Business Profile

Body Care

Bath & Body Works

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bath & Body Works's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,112 total complaints in the last 3 years.
368 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am contacting you due to my recent purchase on October 23rd for the Vanilla Bean Noel and was delivered the 25th of October.
.
I have been using this seasonal body cream since the first year BVW introduced it to us.

Over the years the scent has mildly changed and key notes switched around.

This time !!! Either I received a VERY BAD batch all 20 tubes have the same Lot number ********. Either it’s just this LOT number or you’ve chosen to switch the company you’ve been working with to save money.

This smells like musk which is alway the last keynote but yet the potent smell as though it’s the only fragrance used. The cap used is very cheap looking which I know is out of your control at this point.

Every year a typically order enough to last until fall of the following fall season.
Business Response
Date: 11/03/2022
We are so very sorry to hear about the experience our customer had with her Vanilla Bean Noel Body Creams. We certainly understand her disappointment and we have noted her feedback.

On 10/25/2022, our records show that we fully refunded our customer's order in the amount of $119.90. She should have received a confirmation email for this refund within 24 hours, and the refund back to the original form of payment within 3-5 business days.
We have shared our customer's feedback with our product team so they are made aware of her experience and can investigate this issue further.
On 11/3/2022, as an apology for her experience, we created a request for a $100 E-Gift Card to be sent to our customer. She should expect to receive this E-Gift Card via email within 3-5 business days.
We have also promised to honor the $5.50 Body Cream and $1.95 Hand Cream promotions on a future order for our customer.

We spoke with the customer by phone on 11/3/2022 to ensure we have resolved all of her concerns. The customer indicated that she is satisfied with the resolution provided and does consider this successfully resolved.

When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer.
Customer Answer
Date: 11/03/2022
still waiting
Business Response
Date: 11/05/2022
We are so very sorry our customer did not receive the email for her E-Gift Card. We certainly understand her disappointment and we have noted her feedback.

Our records show that the $100 E-Gift Card was sent to our customer via email on 11/4/2022. Since our customer did not receive this email, we re-sent the email for her $100 E-Gift Card on 11/5/2022. She should expect to receive this email within 24 hours.

On 11/5/2022 our customer shared praise for an experience she had in one of our store locations. We have documented her experience and will forward her experience to our store's leadership team so the associate involved is personally recognized for the experience she provided our customer with.

We spoke with the customer by phone on 11/5/2022 to ensure we have resolved all of her concerns. The customer indicated that she is satisfied with the resolution provided and does consider this successfully resolved.
When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer.
Initial Complaint
Date:10/29/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They changed their return policy but law states in Iowa that the policy stands from time of purchase. I returned over 120$ of unused merchandise under their 100% satisfaction guarantee where they promise a refund or even exchange. I did not get this because the manager dustin said policy changed and didnt care about the iowa law that protects consumers so i only go $43 of a return and was denied even exchanges or what i paid despite receipts and the law. Wrote to rhe ceo and have been ignored. Now a $80 water globe is not spinning and they wont give me what i paid back for it either even though ive only turned it on once in the less than 30 days ive owned it.
Business Response
Date: 11/04/2022
We are so very sorry to hear about our customer's experience when returning items in one of our store locations. We certainly understand her disappointment and we have shared her feedback.
On 11/4/2022, as an apology for our customer's experience, we created a request for a $100 E-Gift Card to be sent to her. She should expect to receive this E-Gift Card via email within 3-5 business days.
We spoke with the customer by phone on 11/4/2022 to ensure we have resolved all of her concerns. The customer indicated that she is satisfied with the resolution provided and does consider this successfully resolved.

When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer.
Customer Answer
Date: 11/04/2022
Better Business Bureau:

I accept the business's response to resolve this complaint.
Initial Complaint
Date:10/28/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Well I purchased an order online order #************** 2 items were unavailable which then voided my coupon that I was using and a new total was given. I called the store to cancel the order and they said they are unable to cancel my order I placed and that if I didn't want it it would take 3 business days to go unclaimed and then it would be returned and the hold on my checking account would be released. I have never heard of such an absurd way to cancel an order. I want my money off hold and available to use.
Business Response
Date: 10/31/2022
We are so very sorry to hear about our customer's experience when attempting to cancel her Buy Online, Pick Up in Store order. We certainly understand her disappointment and we have noted her feedback.

Our records show that our customer's order was cancelled on 10/30/2022 after not being picked up from the store within 3 days of her order being marked as ready for pickup. Since our customer's order was not picked up, she was not charged for her order.
Any charge our customer may see on her bank statement is a pre-authorization charge that should fall off her account within 3-7 business days of 10/26/2022.
As an apology for our customer's experience, we created a request for a $40 E-Gift Card to be issued to our customer. She should expect to receive this E-Gift Card via email within 3-5 business days.

We spoke with the customer via phone on 10/31/2022 to ensure we have resolved all of their concerns. The customer indicated that they are satisfied with the resolution provided and does consider this successfully resolved.

When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer.
Business Response
Date: 10/31/2022
We are so very sorry to hear about our customer's experience when attempting to cancel her Buy Online, Pick Up in Store order. We certainly understand her disappointment and we have noted her feedback.

Our records show that our customer's order was cancelled on 10/30/2022 after not being picked up from the store within 3 days of her order being marked as ready for pickup. Since our customer's order was not picked up, she was not charged for her order.
Any charge our customer may see on her bank statement is a pre-authorization charge that should fall off her account within 3-7 business days of 10/26/2022.
As an apology for our customer's experience, we created a request for a $40 E-Gift Card to be issued to our customer. She should expect to receive this E-Gift Card via email within 3-5 business days.

We spoke with the customer via phone on 10/31/2022 to ensure we have resolved all of their concerns. The customer indicated that they are satisfied with the resolution provided and does consider this successfully resolved.

When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer.
Initial Complaint
Date:10/27/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have bought a ton of wallflowers and scented oils from bath and body works, earlier this week I noticed smoke in my kitchen, praise the LORD, I was there. One of their CHRISTmas trees wallflowers was smoking from my outlet!!! I immediately unplugged it, the wick almost down to the bottom was burnt up!!! I called this company and they said there was a safety mechanism on these things, obviously not… After further calls with the company, I GOT NOWHERE. I am not only concerned about MY FAMILIES SAFETY, BUT ALSO OTHER FAMILIES WHO WILL BUY THIS PRODUCT FOR CHRISTmas!!!! Just got off the phone with a very belligerent and rude resolution manager, after being on hold back and forth for well over an hour with no solution to my safety concerns and problems, I hung up and told the woman I’d be in contact with BBB. What would have happened if I wasn’t in my kitchen the time this wallflower started smoking, a fire!!! I’ve been on the phone all week with this company, worried about other’s safety…. I offered to send back everything I had bought with this product, I offered photos of what their product did…. Nothing, said they couldn’t receive emails! Something needs to be done, before a family gets hurt by a fire….
Business Response
Date: 11/04/2022
We are so very sorry to hear about our customer's experience with her Wallflower units and we did not meet our customer service promise. We certainly understand her disappointment and we have noted her feedback.
On 10/27/2022, we refunded our customer's Wallflower products from 5 of her online orders in the amounts of $48.20, $61.23, $60.46, $44.96, and $8.12.
She should have received confirmation emails for all 5 of these refunds, and the funds back to the original forms of payment within 3-5 business days.
On 11/1/2022 we created a requested for a pre-paid label and packaging to be mailed to our customer for her to mail back the affected Wallflower units. She should expect to receive this in the mail within 10-14 business days. Once our Quality Assurance Team receives her Wallflower units, we will send a $25 E-Gift Card to her email as a thank you.
On 11/4/2022, we added 4000 points back to our customer's Loyalty account to replace the 4 Loyalty rewards she had used on her online purchases. She should see 4 new Loyalty rewards in her account within 72 hours.
On 11/4/2022, we issued a refund for our customer's shipping in the amount of $17.25. She should receive a confirmation email within 24 hours.
Our customer informed us that the account for the payment method used for two of her orders has been closed. We advised that she will need to contact her bank to arrange an alternative method to receive the refunds in the amounts of $17.25, $48.20, and $61.23.
We spoke with the customer by phone on 11/4/2022 to ensure we have resolved all of her concerns. The customer indicated that she is satisfied with the resolution provided and does consider this successfully resolved.
When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer.

Customer Answer
Date: 11/07/2022
Ms. ******* left a voice mail for BBB's Dispute Resolution Team asking that Cory from B&BW call her to assist in finding an alternative method to be refunded since the account used for purchase is closed. She stated that Cory from B&BW had been outstanding in her handling of her complaint and refund.
Business Response
Date: 12/22/2022
We are so very sorry our customer has not yet received the refund we issued for her order. We certainly understand her disappointment and we have noted her feedback.

On 12/22, to resolve our customer's refund concerns, we have processed a request for a $65 e-Gift Card to be sent to her email within 3-5 business days.
In addition, we have also processed a request for a pre-paid label and packing to be mailed to our customer within 12-21 business days.

We spoke with our customer by phone on 12/22/2022 to ensure we have resolved all of her concerns. The customer indicated that she is satisfied with the resolution provided and does consider this successfully resolved.

When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer.
Customer Answer
Date: 12/27/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

**** *******
Initial Complaint
Date:10/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a candle last week and was using it early this week and it started catching on fire . The ceramic that surrounds the candles should not be catching on fire it’s very dangerous. I have tried to get a hold of someone to address the issue but keep getting bounced around. This ridiculous they are selling 26.50 for one candle that catches on fire. They need to make it right
Business Response
Date: 11/03/2022
We are so very sorry to hear about our customer's experience with her candle. We certainly understand her disappointment and we have noted her feedback.

We made 2 attempts to reach the customer at the phone number provided, but were unsuccessful as the line has been disconnected or is no longer in service. We reached out to the customer via email and were provided with an alternative phone number. We made 2 attempts to reach the customer at the alternative phone number, but it was the wrong phone number for our customer. We attempted to reach our customer via email for a valid phone number, but we were unsuccessful.
In order to properly address our customer's concerns, we must speak with her directly. We ask that our customer contacts us directly at ###-###-####. We are here Sunday through Saturday 8:00AM to 10:00PM EST.
When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer.
Initial Complaint
Date:10/25/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I buy candles all the time from you but this time Pumpkin Clove did not burn until the end. I still have at least 1/4 left. Come on we do pay a lot for these candles and for them not to burn until the end is cheap.
Business Response
Date: 10/31/2022
We are so very sorry to hear about the experience our customer had with her Pumpkin Clove 3-Wick Candle. We certainly understand her disappointment and we have noted her feedback.
For our customer's safety, our candles are designed to leave up to 1/2" of wax so that the glass never gets too hot. Once her candle reaches that point, they will self extinguish, as that means the candle has performed as intended.
On 10/31/2022, as an apology for our customer's experience, we created a request for a $30 CAD E-Gift Card to be sent to our customer. She should expect to receive this E-Gift Card via email within 3-5 business days.

We spoke with the customer via phone on 10/31/2022 to ensure we have resolved all of their concerns. The customer indicated that they are satisfied with the resolution provided and does consider this successfully resolved.

When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer.
Business Response
Date: 10/31/2022
We are so very sorry to hear about the experience our customer had with her Pumpkin Clove 3-Wick Candle. We certainly understand her disappointment and we have noted her feedback.
For our customer's safety, our candles are designed to leave up to 1/2" of wax so that the glass never gets too hot. Once her candle reaches that point, they will self extinguish, as that means the candle has performed as intended.
On 10/31/2022, as an apology for our customer's experience, we created a request for a $30 CAD E-Gift Card to be sent to our customer. She should expect to receive this E-Gift Card via email within 3-5 business days.

We spoke with the customer via phone on 10/31/2022 to ensure we have resolved all of their concerns. The customer indicated that they are satisfied with the resolution provided and does consider this successfully resolved.

When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer.
Initial Complaint
Date:10/24/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I accidentally unsubscribed from the Bath and Body Works email list. I have tried getting back on the email list. I told them I tried re joining. Nothing is in my spam or junk folder, they are not blocked, they are added to my mailing list. I am not receiving emails because I unsubscribed by accident. Every time I try calling or chatting or facebook messenger to contact them, I get told a different answer- youll get emails in 24 hours, then I was told 48 hours, then 2 weeks, then 48 days. Different answers from everyone. Please just add me back to the email list, it shouldn't be this difficult. There are others online that are having this same issue after unsubscribing, it seems once you do it is IMPOSSIBLE to get back on the email list.
Business Response
Date: 10/26/2022
We are so very sorry our customer has been unable to sign back up for our marketing emails and we did not meet our customer service promise. We certainly understand her disappointment and we have noted her feedback.

On 10/25/2022, we created a request to have our customer manually added to our marketing email list. Please allow up to 12 days for the first marketing email to arrive.
On 10/26/2022, we forwarded our customer's experience to our customer care leadership team to be investigated and coached accordingly.
On 10/26/2022, as an apology for our customer's experiences, we created a request for a 20% off Store offer to be sent to our customer's email. Please allow 24-48 business hours for this offer to arrive.

We spoke with the customer via phone on 10/26/2022 to ensure we have resolved all of their concerns. The customer indicated that they are satisfied with the resolution provided and does consider this successfully resolved.

When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer.
Initial Complaint
Date:10/18/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just got home from your Plymouth, IN location. Today is 10/18/2022. Not only am I extremely upset with your deceptive advertising of "2.99 soaps" when you only had one in the whole store that qualified. I am also extremely upset that I was charged for one more item than I walked out the door with. I walked out with 6 soaps and three wallflowers, but was charged for 7 soaps and 3 wallflowers. I am definitely owed a refund of the extra 5 dollars plus tax that was charged for the soap that I did not purchase, but I would also like an additional ten dollar refund for the extra ten dollars I was charged over the advertised price for the soaps.

It is even more frustrating that I called the 800 number listed on the receipt and they are unable to assist me as they are only for online transactions. They gave me an extension to dial to get store customer service, but there is no where in your prompts to enter an extension.

The barcode # at the top of the receipt is ********************. The transaction date is 10/18/2022. Time is 5:50PM.
Business Response
Date: 10/25/2022
We are so very sorry our customer was charged for an extra hand soap and for his experience with our promotion for $2.99 select Hand Soaps and Wallflower fragrance refills. We certainly understand his disappointment and we have noted his feedback.

On 10/25/2022, as an apology for our customer's experience, we created a request for a $40 E-Gift Card to be sent to our customer. He should expect this E-Gift Card via email within 3-5 business days.

We made three attempts to contact the customer via phone, and one attempt to contact him via email, but our attempts were unsuccessful.

When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer.
Customer Answer
Date: 10/28/2022
I accept the business's response to resolve this complaint.
Initial Complaint
Date:10/18/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased items in store on 10/1 as a gift. On 10/3 I decided on something else and returned all items unused and unopened. I was given a receipt for return which I wasn’t thinking and threw the receipt away. I have contacted my bank-who says to contact the merchant-I contacted bbw customer service-they told me 3-5 days I should receive the refund (mind you this was already day 4). Today over 2 weeks later I still don’t have the refund. I called the store-they tell me to call my bank and customer service. I’ve already called my bank…..they tell me to call the merchant. I called customer service and was told to call another number which I couldn’t understand because the phone was breaking up on the other persons end every other word they spoke. I’m frustrated and I would like my refund without having to call or play this round about game. I have attached the original receipt that I got when I made the purchase in store.
Business Response
Date: 10/25/2022
We are so very sorry our customer has not received the refund for her store return. We certainly understand her disappointment and we have noted her feedback.

Our records show that the customer's bank accepted the refund on 10/4/2022. Since this is a debit card, we were not provided a reference number for the transaction. We ask that the customer files a dispute with her bank if she is unable to locate the refund on her banking statement.
On 10/25/2022, as an apology for our customer's experience, we have created a request for a $55 E-Gift Card to be sent to our customer. She should expect to receive this E-Gift Card via email within 3-5 business days.

We spoke with the customer via email on 10/25/2022 to ensure we have resolved all of their concerns. The customer indicated that they are satisfied with the resolution provided and does consider this successfully resolved.

When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer.
Initial Complaint
Date:10/17/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Saturday, October 15, 2022 I entered BathandBody Works store at 139 Atlantic Ave, Bklyn, NY. I made a purchase of a candle of 26.50 with taxes it came out to $28.65. When I got home, somehow the candle did not smell the way it smelled in the store, so I decided to return the candle. I tried to return the unused candle the very next day, Oct, 16, 2022. I was told by Supervisor Nikki, **** I can exchange the candle or get a refund for much less ($11.00)than what I paid for it. The cashier somehow did not give me a paper receipt BUT, I did make the purchase with my bank card, in which I showed her and she still was very nasty about refunding my money. Many times stores ask if you want a paper receipt or email if not both. My bank statement should have been all the proof I needed, because it list all the pertinent information about the purchase and store location, except the cashier name. Yet, this un- customer friendly, unprofessional supervisor treated me as if I stole from the store. All because her cashier felled to complete the process of issuing me a receipt. I dont shop at Bath and Body much, and I will never again, especially not at this particular store. All I want is to return the candle and receive my FULL Refund. Please help me.
Business Response
Date: 10/20/2022
We are so very sorry we did not meet our customer service promise when our customer visited one of our store locations to make a return. We certainly understand her disappointment and we have noted her feedback.
On 10/17/2022, we forwarded our customer's experience to the store's leadership team to be addressed in-store.
On 10/20/2022, as an apology for our customer's experience, we submitted a request to have a $40 E-Gift Card sent to our customer. She should expect to receive this E-Gift Card via email within 3-5 business days.
We made three attempts to contact the customer via phone, and one attempt to contact her via email, but our attempts were unsuccessful.
When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer.
Customer Answer
Date: 11/01/2022
I accept the business's response to resolve this complaint.

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Customer Answer

Bath & Body Works is NOT a BBB Accredited Business.