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Business Profile

Amusement Parks

Cedar Point

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

This profile includes complaints for Cedar Point's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cedar Point has 2 locations, listed below.

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    Customer Complaints Summary

    • 64 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/11/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our family purchased Cedar Point tickets at the gate. We purchased 2 gold passes and 2 regular passes. The gold passes enabled our grandson to get into the park also. The person who sold us these passes was new. She was having a very hard time figuring everything out. Three other people had to help her. We asked her the difference between the gold and regular passes. She responded by telling us that they were both the exact same except that you can't go to the water park with the regular passes. She told us that both were season passes so we purchased them. Today we were told that the regular passes were no longer valid. All we wanted is to get the two passes upgraded becuase we were sold these due to misinformation. It is the fair thing to do.

      Business Response

      Date: 09/15/2023

      Customer satisfied with resolution.

      Customer Answer

      Date: 09/18/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:09/11/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got on website for cedar point on Monday and the time was 10am they open they changed the time to 11am after we arrived with two small children ages 2 and 4. We got there at 930 to stand in line for over hour. This is ridiculous we tried to talk to supervisor with glasses dark hair ponytail and she laughed at me ****** was her name. Over half the admit ppl was very angry and they finally let us in 15min early

      Business Response

      Date: 09/16/2023

      The park's hours of operation have not changed since they were published earlier this year. On the date of this guest's visit, the park was scheduled to open at 11:00 AM with Early Entry beginning at 10:00 AM. The park's hours of operation can be viewed on the "Calendar & Hours" page of our website.

      Customer Answer

      Date: 09/19/2023


      Complaint: ********

      I am rejecting this response because this is a lie. The line at the park was huge over 500 people in line! Everyone around me was gonna file a complaint also. Another big business trying to pull one over on the regular people

      Sincerely,

      ******** *******

    • Initial Complaint

      Date:09/07/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I attended cedar point on 9/3/2023. Their staffing issues, unadvertised anywhere, meant several rides were not operational. Fine. We had fun for a couple of hours until we got on millennium force. I buckled in and pulled my lap at before noticing my wife was having trouble. The 90lb attendant girl came over and gave a half hearted effort to assist before telling my wife she was too big. We had no issue on any other ride, but okay. Then the attendant insisted on having my wife make an absolute spectacle of herself by having to climb over me to exit the ride. She asked several times if she could exit on her own side. I asked if I could exit the ride with her. I was told it was impossible because my lap bar was already down. I find that incredibly difficult to believe it wasn’t possible. So now my wife has been called fat, forced to to climb over another passenger to get off the ride and then walk in front of 200 people who could not mistake what the situation was and you wouldn’t even allow me to accompany her off the ride. This is infuriating. You have caused issues in my marriage over this. Currently, I have absolutely no intention of ever spending another dollar at any of your garbage parks.

      Business Response

      Date: 09/15/2023

      Issue was resolved to customer's satisfaction.

      Customer Answer

      Date: 09/18/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:08/21/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a Gold Pass holder to Cedar Point. Cedar Point sent out an email to Gold Pass holders that they have a $4.00 off Dippin Dots pass perk. I did not receive the email. I asked Cedar Point to put the pass perk on my account and they refuse.

      Business Response

      Date: 08/22/2023

      This Guest was contacted and assisted by a member of the Guest Experience Team. Guests with similar concerns can message us directly by visiting the "Contact Us" page of our website.

      Customer Answer

      Date: 08/23/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** **********

    • Initial Complaint

      Date:08/16/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased 2 separate meal deals totaling $18.14 each. Due to the storm on Saturday 08/12/2023 most of the restaurants shut down for approximately 2 hours. In all attempts to use the vouchers the restaurants that were open ‘Would Not accept the vouchers. I have spoken with several Cedar Point representatives to include the RUDE person in admissions. This female staff also argued that the vouchers had been used?? I was also instructed to bring the vouchers back to the park. I advised that I ‘DO NOT’ reside in the state of Ohio and would not be returning to the park. I want my money returned.

      Business Response

      Date: 08/18/2023

      Complaint resolved to customer's satisfaction. 

    • Initial Complaint

      Date:08/14/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Cedar Point, I have been a rollercoaster enthusiast for a decade now, and Cedar Point has been my dream to visit ever since Steel Vengeance opened, the #1 rollercoaster in the world. This past Christmas, my wife surprised me with two summer passes to Cedar Point. I have been looking forward to finally visiting since. I had the Cedar Points Express Hotel booked 8/20-8/23, flights booked, it was going to be awesome. Unfortunately, there has been a death in my family. To that end, I kindly ask if you can please: 1. Cancel my Cedar Points Express reservation ******* without penalty. 2. Refund the 2023 Summer Pass order ******** or swap for next year’s pass. It’s been stressful times and I sincerely appreciate your help, I will surely visit next year if you can do this please.

      Business Response

      Date: 08/18/2023

      Complaint resolved to customer's satisfaction. 

      Customer Answer

      Date: 08/19/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ***

    • Initial Complaint

      Date:08/11/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A reservation was placed at the Hotel Breakers property on 7/11/2023 for an overnight stay from 7/29/23 to 7/30/2023. The reservation was made via telephone with a Cedar Fair booking agent and a confirmation of the booking was received immediately after via email (confirmation# *******.) Furthermore, a follow up email was received from Cedar Fair on 7/15/2023 offering a variety of optional upgrades for our stay along with a specific note stating “Please note your current room reservation for Horizon Suite (3rd – 9th Floor Lake View) is already confirmed for your arrival – confirmation #**********” To our detriment, after speaking with a Cedar Fair representative a day before arrival we learned that our reservation had been cancelled due to non-payment on the very same day that it was booked. We explained that we were never advised that an immediate payment was required nor were we informed that our reservation had been cancelled. Needless to stay, our weekend plans were ruined. We had arranged for time off of work along with making numerous preparations for our family trip only to be told we were not welcome. We are seeking compensation and/or accommodation to rectify Cedar Fair’s shortcomings.

      Business Response

      Date: 08/18/2023

      Guest was offered a 50% discount on this hotel room and did not call back to confirm if he would accept the offer. Guest was also compensated with free tickets for a return visit. 

      Customer Answer

      Date: 08/30/2023


      Complaint: ********

      I am rejecting this response because: The claim is simply false. The reservation was made at full price with no discount and later cancelled without notification hence the reason for the complaint. Not only did Breakers refuse to honor the discount that was promised but our reservation was completely cancelled without notification in turn ruining our family weekend. The question now lies with Cedar Fair's business integrity. Does the business value their patrons and if so what is being offered to rectify this unsatisfactory experience and circumstance?

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:08/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 07/21/2023 I called Cedar Point membership office. I asked if this year they were going to do the $99.00 end of season deal that extended to the next year because my boys have never been there and weren't going to come consistently this year maybe 2 times but would come alot next summer. They LIED and state that cedar fair was not going to do the discounted tickets this year so there was no reason to wait a week or two and i should be buy the season passes just in case my children come more then 2 times. So i logged online and bought them. The sum total of my order was $429.00 for two gold season passes and 2 drink passes charged to my card on 7/21 for passes alone it was 320.00. My order number is ******** as of the first week of august the GOLD PASS IS NOW $99.00 and that is for the rest of this year AND NEXT YEAR. So not only did getting lied too cost me an extra $120.00 it also did not get me passes for next year. I have had bad customer service experiences before but never have i been blatantly lied too so that they would still sale gold passes before the sale. I want a refund of my $120 and the two passes attached to ******** to be extended to the 2024 season. Do what is right Cedar fair. Thank you

      Business Response

      Date: 08/16/2023

      This Guest was contacted and assisted by a member of our Guest Experience Team. Guests with similar complaints can reach the team directly by visiting the "Contact Us" page of our website.

    • Initial Complaint

      Date:08/07/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Renewed two gold passes at end off 2022 season and was told we would be able to have one free bring a friend for each pass for the 2023 season. Purchased the free tickets end of June for our end of July trip and our trip came and we went to scan our free tickets for our friends and both were said to have expired in July. Cedar point advertises that these things can be used all season and that is incredibly false. Was told to walk all the way to the front at guest services only to be told the same and that I could buy a season pass for next year to get one. We ended up purchasing two full price tickets for our guests and would like cedar point to reimburse this due to false advertising and not allowing us to see an expiration date until the ticket was scanned.

      Business Response

      Date: 08/09/2023

      The Guest has been contacted and assisted by a member of our Guest Experience Team. Guests with similar complaints can reach us directly by visiting the "Contact Us" page of our website.

      Customer Answer

      Date: 08/09/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *******

    • Initial Complaint

      Date:07/31/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Name: ******* ******** Phone: ***-***-**** Ticket#: Prestige + Pass Ticket Opened: 07/30/2023 10:23:10 PM We have a King Island Prestige + Pass. We are at Cedar Point right now. They refused our one ride fast pass because they said it was for Kings Island only. I just read your terms & conditions and nowhere does it says the one ride fast pass is for Kings Island only. Would you be so kind and email me at ******************** where it says the one ride fast pass is for Kings Island only. All my other perks like meal plans, drink plans & Pick tick are for both parks. Cedar Point wasted over 1 hour of our time for a Supervisor to tell us that the one time fast pass was for Kings Island only. We were at Cedar Point in June 2023 and Cedar Point had no problem giving us our one time fast pass but Sunday & Monday but today they had an issue with it. When I reached out to Kings Island about the problem I was told that their policy can change without notice. That's theft when you paid for one thing but you received something different.

      Business Response

      Date: 08/02/2023

      Guest Services was able to resolve the complaint.

      Customer Answer

      Date: 08/03/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ********

    Cedar Point is NOT a BBB Accredited Business.

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