Complaints

This profile includes complaints for Cedar Point's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cedar Point

  One Cedar Point Drive Sandusky, OH 44870-5259

• 

  Cedar Point

  2001 Cleveland Rd Sandusky, OH 44870-4403

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was a gift came in original box was not packaged within another box very compact. It was wrapped an given to my 12 year old grandson for Christmas upon him trying to assemble there were several broken components too many to count to even try to assemble I've attached pictures and order information. I've sent them pictures and have been.in constant contact via email with no resolution. I want my money back or a replacement. This has been going on too long a child is without his one large gift request. I've attached as many pictures as possible but have more pictures of broken pieces you can see where the coaster can't be put together in its entirety due to broken pieces

  Business Response

  Date: 02/09/2023

  Hello
  ****** was issued a refund.
  Thanks
  ******

   

  ****** ****

  Director, Park Operations | Cedar Point
  Rides, Admissions, Guest Experience & Traffic Operations

  One Cedar Point Drive | Sandusky, OH 44870

  p: ************

  e: ********************

  

• Initial Complaint

  Date:10/25/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 fast pass plus tickets on Saturday October 22nd, 2022, for at total of $597. The fast pass plus fees are additional charges on the regular admission ticket price. It was advertised with this fast pass plus ticket that I would not have to wait in the long standard lines, sometimes having a 3hr+ wait time. It was advertised “wait less, ride more” for the pass. Knowing this, the fast pass plus seemed like a good investment to skip majority of the line, however, I was not given that at all. Some rides in the fast pass plus lane had a wait time of up to two hours and other rides were constantly under maintenance for hours at a time throughout the day. The fast pass plus ticket was available for anyone to purchase, there was no limit on sales to control the amount of traffic in those lines. If everyone has the pass then it loses its value, and you end up waiting in lines anyway. Sales of the pass were inflated where there should be a cutoff. Furthermore, the pass, on a normal day, sells for $139 but on October 22nd only, the price was increased to $199 each. There is no option for a refund on the pass when I confronted a salesperson, I explained that the wait times were still very long and the rides were under maintenance for hours at a time, I still was not allowed a refund.

  Business Response

  Date: 11/28/2022

  [BBB transcription via email]

   

  We have been in email contact with ****** **** about his experience and offered him 3 – Fast Lane Plus wristbands for his next visit in 2023.

   

  Customer Answer

  Date: 11/29/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  Thank you for your message. I have given it some thought and accepting vouchers would not be ideal in my situation because beginning 2023 I am beginning a full time graduate program and would not properly utilize the opportunity. A refund of the expenses is more favorable given these circumstances. Thank you very much for your response in this matter.
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 11/29/2022

  A refund in the amount of $597 for the 3 purchased Fast Lane Plus wristbands was issued to card ending in ****. 

  Customer Answer

  Date: 12/02/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:10/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You HARASSMENT AND SENT ME A THREATENING LETTER NOW. You are RUSEEING TO REFUND ME NOW FOR ORDER #***** I SENT IT BACK NO. I PAYDED FOR ORDER # ***** AND ORDER # ***** AND YOU ARE RUSEEING TO SHIP THEM NOW. YOU NEVER REPLAY TO ME NOW.

  Customer Answer

  Date: 11/08/2022

  [BBB transcription, Consumer submitted a duplicate complaint]

   

  You Never Reply To Me Now it’s been Over 3 Months Now and You are Still REFUSING To Refund Me and YOU Are Still REFUSING MY BUSINESSES and YOU ARE STILL REFUSING TO GIVE ME TOO FREE PASS NOW FOR 2024. This is FRAUD FRAUD FRAUD NOW and YOU NEVER REPLY TO ME NOW.

  Business Response

  Date: 11/08/2022

  This inquiry has already been addressed by Kings Island on behalf of Cedar Fair.

  Customer Answer

  Date: 11/08/2022

   
  Complaint: ********
  
  I am rejecting this response because: THEY ARE STILL REFUSSING TO REFUND ME NOW AND STILL REFUSSING MY BUSSING NOW.
  
  Sincerely,
  
  *** ***********

• Initial Complaint

  Date:10/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/13/2022 visited Cedar Point My iphone 12mini was in the inside pocket of my jacket and fell out while on the millenium force. I used the find my iphone app and located the cell phone in an area that pedestrians are not allowed but service workers are. I contacted Cedar Point...filed a lost and found report and provided a map showing exactly where my cell phone is located (which is surrounded by paved paths and driveways). I was told that the staff does a full sweep of the park at close (which during this time of year is which is 12am) and if they find the cell phone they will hand it in to lost and found. My phone was not in an obscure location and if they looked for it or allowed me to I believe it would have been found. It is now almost a week later and I have not heard anything about my phone. I have attached the map showing exactly where my phone was/is located. I do not believe anyone went out and searched for my phone.

  Business Response

  Date: 11/03/2022

  Any lost and found related inquiries need to go through [email protected] with the lost report information.

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased five tickets for Cedar Point (Cedar Fair) for the date of 10/14/2022. This is the first time I have taken my children to experience the park (ages 11, 6, 4). It is clear that this company is experiencing significant staffing issues. I understand that most companies are experiencing staffing issues and customers should give some grace but the situation at Cedar Point is unacceptable. A company should be expected to adjust operations if they do not have appropriate staffing. My young children were only able to ride one ride. My eleven-year-old was able to ride two. We were not able to purchase food or drink due to the length of the lines. This business was not able to provide the services that were sold. I have directly contacted CP requesting a full refund. The initial response was intended to pacify my complaint. There was additional correspondence, but they are not willing to provide a refund at this time. I have multiple screen-shots from other customers that will support my claim regarding the service on 10/14/2022. I can supply upon request.

  Business Response

  Date: 11/03/2022

  5 return visits to the park have been offered. Any additional inquiries regarding the return visit can be directed to [email protected].

• Initial Complaint

  Date:10/04/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I have been passholders for roughly the last 10 years. My wife has significant health issues including: End Stage Renal Disease, Congestive Heart Failure, Gastroparesis, Type 1 Diabetes, Autism, Hypoxemia, high BP, anxiety, and hyperparathyroidism. My wife uses a CPAP and has 2 oxygen concentrators (1 is a portable). She is also on a specialized diet. In 2019 we renewed at Canada's Wonderland in 2019 and the pandemic hit. Season passes were extended because of this until Monday September 5th due to Canada’s Wonderland’s extended closure. On the website it indicated that if you renewed your pass that your benefits would continue. As I wasn't sure what would happen if I renewed my passes at any other location and I could not get ahold of anyone from Canada's Wonderland via phone, facebook, or email I renewed. After 9/5/22 I was a little less concerned as both the website and APP show that we still have 2022 dining, it says "all yours already". We found out that this wasn't the case when we visited Carowinds and our dining passes did not work. We had plans to visit Cedar Point the following weekend and a phone call with them confirmed that even though we renewed our passes that the dining plan was not valid until 2023 creating a 3 month gap. We visited King's Island last weekend and it was an absolute disaster without the dining plan. We still have plans to visit Dorney Park, Worlds of Fun, and King's Dominion for Halloween and also several parks for Christmas. These all have to be weekend trips where we immediately leaving after my wife completes dialysis. I'm not excited at all trying to figure out what to do for food during those trips. Obviously, if the money for the passes had been refunded during the pandemic then this situation would have never created itself and there would have never been a gap in benefits. Personally, for myself and my wife I'm asking that our 2022 platinum dining passes be reinstated for the rest of the year.

  Business Response

  Date: 10/13/2022

  This has been handled through the Guest Experience Team at Cedar Point. Compensation was offered for a visit to Cedar Point. 

  Customer Answer

  Date: 10/14/2022

   
  Better Business Bureau:
  
  Thanks for your help and your time.  Greatly appreciate it.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/27/2019 I purchased 150th Anniversary Gold Season Pass. Covid hit and I didn't use it. I was too uncomfortable with using it 2020 and wasn't still comfortable in 2021 until the fall season, so I bought one last year. I would like a refund on the 2020 gold pass. I have the receipt from Drug Mart and the card/pass. Or a season pass for next year. Thank YOU, ******* *** ********  My phone camera failed I can send the copy of receipt to you

  Business Response

  Date: 10/02/2022

  Cedar Point is not currently refunding 2019/2020/2021 Season Passes. Further information regarding season pass rollovers into 2023 can be given through [email protected]

• Initial Complaint

  Date:09/07/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date: 8/16/2022 Money for transaction in question: $1,000 Business committed to provide: Original target purchase was Gold season passes ($400 for 4 passes). During the purchase process, they had an up-sell add to purchase the Platinum passes ($1,000 for 4 passes). The up-sell included the benefit of reducing the price of another ticket option (fast lane). Which was totally worth it. I purchased the Platinum season passes. The up-sell offered the Fast Lane Plus (approx. $150 value per add on) for the Fast Lane Price (approx. $100 value per add on). A near $50 savings per upgrade, or $200 per visit of savings for my family of 4. Nature of dispute: The transaction was 100% completed online by me. Cedar fairs claims that they accidentally had the up-sell page still on the website from the previous year. If you look at the screen shot I attached, one item does have 2021-22. The fast pass offer does not say 2021-22 and the tab is for a 2023 season passes. From my perspective, they had the up-sell there and offered me a benefit. Then they took the benefit away without compensation. They say it was a mistake, but it's not my fault. I've already visited 4 days this year since my purchase in mid August. The removal of this benefit they offered me will end up costing me at least $800. Realistically more. That $800 is based on only 4 visits. I'll be at that park more than 4 times next year. I'm actually quite upset that they did nothing to make good on this. For compensation to resolve the issue, I originally asked for a free photo pass ($65 value) and (4) drink passes for the year (I believe a total of $120 in value). Both of those items cost Cedar Point nearly nothing and would have satisfied me. Cedar Fairs attempt to resolve the problem: They refunded the Platinum passes and I did purchase the gold passes. I am not satisfied with this. At this point, they caused me hours of work and unnecessary anguish. Thank you for your review

  Business Response

  Date: 09/21/2022

  The original purchase of a Platinum Pass was refunded. Further compensation cannot be provided at this time. 

  Customer Answer

  Date: 09/26/2022

   
  Complaint: ********
  
  I am rejecting this response because:
  

  Cedar Fairs has done nothing to apologize for their error.  Their employees should be in a position to please the customer when clearly the company made an error.  If their management valued their customer base, they would make some sort of compensatory gesture when they make an error.  I understand a changing policy.  However, they offered a benefit and didn't honor the benefit.  This seems very simple to me.  A company in good standing with the BBB should be willing to make their customers feel like they have been treated fairly.  I feel like I was cheated out of a beneift.
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:08/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've emailed them a few times no response its been a week. We checked into our room and our beds had no blankets and our king size bed had no sheets. There was dirty towels under the bunk beds and food crumbs left on the floor and on the desks. They did bring blankets down but we never got our king size sheet after asking for 3 days. Also I was injured at one of there parks because the slide was working improperly. I've heard nothing in return about that either. We spent well over 2000 dollars at cedar fairs I could stay at holiday Inn and have sheets and a clean room. Didn't want to go the BBB route but they have not replied to my emails

  Business Response

  Date: 08/17/2022

  Hotel has reached out directly to offer compensation. 

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction is for 7/22/2022. My son paid for an all day access pass. His friend was asked to leave and escorted out. My son had to leave then because his friend was the driver. My son had only rode one ride. When leaving they were told they could get refund or a pass to come back another day. They were then later told by supervisor that no they could not have either. I as well called and talked to supervisor and she said she could not refund or give them a pass to come another day. I want a refund for the amount of $77.18 that my child was told he would get. Ticket ID ********************

  Business Response

  Date: 08/19/2022

  This has been handled through Cedar Point Guest Services.