Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:12/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called and asked the receptionist if they offer free consultations for tooth implants and she said yes. I made the appointment and met with the doctor but no price was provided. The front desk lady said she will text me the quote the following day but I never received any quotes, instead, I received a bill for a charge that I made sure it was free when I made the appointment.
Business Response
Date: 01/06/2023
******* had requested a consult to "discuss implants" only. Upon meeting with the dental assistant and Dr., ******* had begun talking about pain she was having. At that time, she agreed to having an x-ray done to determine treatment options. The x-ray was reviewed, which required not only a physical examination of her mouth, but the diagnosis from the x-ray as well. This led to much more than a "consult" to discuss implants. When ******* called on 12/1/2022, screaming at the front office team, I removed the charges that were sent to ******* due to the misunderstanding.
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