Reviews

Review Details

• Review fromRick H

  Date: 07/14/2025

  1 star
  I purchased a used car from VW of Streetsboro and found out about ten days later that they had manipulated the check engine light. The warning light came on only after I had driven it about 100 miles. An Audi mechanic said it takes about 100 miles for the on board computer to reevaluate the health of the engine. The estimate to repair is $5000. I contacted the dealer but they will not take the car back or help me get it fixed. The dealer advertised this car on Marketplace and stated "this car has no significant damage or problems". I spent $12,000 on a car that I cannot drive.This dealer intentionally deceived me to sell the car. I would never have purchased a vehicle with the check engine light on.

• Review fromEd H

  Date: 06/25/2025

  1 star
  Drove from Pittsburgh to look at a car. They told me to come and they had it. When I got there (early) they told me they sold the car. Didn’t even seem to care about my wasted gas, tolls, and time. Horrible customer service! Would not recommend. 0 stars

• Review fromChet P

  Date: 05/15/2025

  1 star
  Horrible for paperwork like title for car. Its been almost 2 months and same answer when we call. Issues 2nd time temporary tag and that is ending 4 days. All they care is ****** reviews.

• Review fromAlexis V

  Date: 02/27/2025

  1 star
  I have never in my life been so upset about buying a car at a dealership. I go in found a 2016 **** q5 for ****** in 9/24. Go in the sale person was great no problem there. Buy the car and then drive home I called them the day after and stated that the steering wheel was not straight due to new tires place on car and they didnt do an alignment like they stated they did. I called to complain they told me the tech put the steering wheel on incorrectly. That is not how that works by the way. Call to schedule an appointment to get my car looked at because a couple weeks after getting the car it would clunk when turning or hitting a bump. I had it looked at , at a dealership closer to me and my front control arms are shot. I went to Streetsboro to complain about the issues they take it to the back and tell me the same exact thing I told them I need an alignment and my control arms are loose and the bushings are starting to wear and rot. Which all I understand its used but I work at a dealership and never in our business would we send a car out like that never ever. Its absolutely disgusting to me that they would think thats ok and then not help the customer I would never in my life let anyone I know go to this dealership to buy any car i dont care how cheap it is. At this point in time just buy the car back and I will figure it out myself.

• Review fromPaul M

  Date: 08/14/2024

  1 star
  I've never in my life dealt with such a terrible dealership. This is coming from someone that when they were ***** had to deal with buy here, pay here dealerships. It's honestly incredible how poor they are at this. They hardly ever answer their phone and when they do they'll just forward you to someone's voicemail, even managers, whom will never even call you back. I've even tried their contact us form on their website... *crickets*. If they fail to answer a third party answering service will then answer on the dealerships behalf. Yes, the type you're imagining: a call center somewhere in ******Our purchased vehicle there had to be serviced by a third party and not once were we ever updated on its status. Not once. Even after the repairs were delayed. We had to hound and I mean hound sales people at the dealership via calls and text messages just to get an answer. Which I feel absolutely terrible about but that's what it'd take to get an answer. It's so bad we had to just give up and begin communication with the third party doing the repairs directly. They'll promise the world and say everything you want to hear. Like, "The repair will only take one day". Then never update you that it's going to take a week. Which is fine. Stuff happens but at least update us. You get updated by the third party, return the courtesy.They'll say things like, "We'll pay the last monthly payment on your leased vehicle for you". Just to get you to sign. Here we are over a month after purchase still without a check. So this month we need to make three car payments, pay for insurance for three vehicles because we couldn't return our lease early as planned, using their supposed check. Any other time I've received any kind of check from a dealership it's usually sent next day to my house. I've honestly just never had to deal with a dealership this terrible before.

• Review fromMonir M

  Date: 07/05/2024

  1 star
  I am writing to express my disappointment and frustration with the service I received from Volkswagen Streetsboro. I recently purchased a 2015 *** X5 for $17,000, but it was missing floor mats and a second key fob. Despite being promised by the manager that one of these items would be replaced, I was only provided with cheap, rubber floor mats purchased from **** for $69.I had specifically requested that the key fob be replaced, as it was more important to me, but this request was ignored. I feel disrespected and frustrated that my concerns were not taken seriously, especially considering the amount of money I spent on the vehicle.

• Review fromNisey B

  Date: 05/16/2024

  1 star
  This dealership sold me lemon poor customer services! After calling to get work done.My car has been in shop every month since December 2023 its now May 2024. Mangers and other associates are very dehumanizing, Racial injustice at the all time high and accountability zero. Communication is lacked. Priorities and customer satisfaction zero. No one ever takes responsibility and no one can ever help! Very displeasing, customer services reps are thrown into everything when management neglects customer/consumer concerns. Negative one star

• Review fromDavid B

  Date: 04/13/2024

  1 star
  Yesterday, I had the displeasure of dealing with Volkswagen of Streetsboro after my daughter called in distress, reporting a flat tire and their insistence on new tires for her relatively new car with ****** miles. ******* their attempt to sell me on a tire promotion, I was frustrated by their lack of clarity and the absurdity of the situation. After a lengthy conversation with their service department, ********************* eventually informed me that the tire damage was repairable, contradicting their earlier recommendation to replace all four tires and perform an alignment for nearly $1800. It's unacceptable how they tried to exploit a young driver. The actual cost for a simple patch was only $30. Shame on Volkswagen of Streetsboro for their predatory practices.

• Review fromSam R

  Date: 03/19/2024

  1 star
  Buying a car from here has absolutely been one of the worst experiences I've had in my life. The maintenance crew left the cap off the coolant reservoir so when I bought it and drove it home, the car gave a warning that "engine damage was possible". After Several attempts to call I was told by the manager to use another car to buy coolant to fill and was never reimbursed. I then found a leftover tracking device in the trunk. I'm still having issues getting a title and it's been over 80 days since the sale. I went from driving a car that I love to not wanting to put any miles on it after not knowing where we stand. I do not recommend anyone buy from this or their parent company, North Coast Auto Mall.

• Review fromDeeanna B

  Date: 02/12/2024

  1 star
  Awful service, and worse knowledge of what they are doing. We went there to see a used car the last week of Dec. we were able to look at it but could not test drive it because a light was on the dash, so we told them we wanted the car contingent on a test drive, they said no problem they would do the repair and call was when it was done and in the meantime the car would be removed from the website well it was not removed not even from their own website. It took them over a week for the repair, I called them back and finally they said the car was repaired but to wait until tomorrow so they could test drive it and make sure all was good and so they could detail it, ( which they did not do before placing it for sale). We test drove the car and had to bring it back immediately because there was a problem with the brakes ( so much for test driving it after repairs). They did replace the rotors and we brought the car home that night. Then the next day during the day light my husband had to detail the car because they did not. so many other things including now we have been waiting 40 days for tags and still do not have them.