Reviews

Review Details

• Review fromJonna H

  Date: 05/15/2024

  1 star
  I was a previous client of Payroll 4 Construction (P4C) and decided to recommend P4C to a new company I was working with. Let's face it, when processing certified payroll you want a company you can rely upon and an expert in payroll + taxes. So I'm truly taken aback by the unprofessional treatment recently received. First take note there is no management structure. If an issue occurs that needs resolution, it's highly unlikely to be resolved in a professional manner. During my implementation, I had a question about tax set up in 2 states. I was thinking about hiring an employee who lived in Oregon and would work in California. I wanted to know how the payroll taxes would be processed. What would the tax set up look like. This is the exact response I received. "We are not tax professionals" and I would need to direct my question to a tax professional. I thought to myself, perhaps I'm asking this question the wrong way. I tried asking another way and was met with the same response and mind you it was not sent with pleasantries it was sarcastic. I then requested to speak with someone from the management team to clarify my question. After a week on not receiving a reply, I was forced to reach out again to obtain support. Needless to say, this went back and forth until I decided P4C did not take my issue seriously. When I asked for the set up fee to be refunded, I was told in no uncertain terms NO. If a payroll company is unable to assist with a simple question about set up for 2 state payroll taxes in a knowledgeable and professional way, it would seem logical to return a set up fee. Who needs this type of nonsense from a company you plan on paying to process your payroll. Think about when you're knee deep in uploading your payroll, you hit the process button and receive a payroll error. Your next option is to call for help and you're told "We are not payroll professionals." Save yourself from this type of company. They do not know what they

• Review fromBillie M

  Date: 02/16/2023

  1 star
  ZERO INTEGRITY. Extremely unprofessional, and poor customer service. We attempted to use them for our payroll needs and very clearly explained our operations, yet they continued to dismiss our concerns and asked for "setup" fee upfront. After weeks of calls that went no where, e chose not to move forward with the services because every setup call was an iteration of our needs. No one ever knew what was going on. As well, we were told our needs could not fit their system so we had to decide what to, even though they knew our operations prior to engagement. In the end when we asked for partial refund of this "setup" fee (even though they did absolutely nothing), the response was tough luck.