Complaints

This profile includes complaints for Dave White Chevrolet, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Dave White Chevrolet, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Dave White Chevrolet, Inc.

  5880 Monroe Street Sylvania, OH 43560

  
• 

  Dave White Chevrolet, Inc.

  6480 Monroe St. Sylvania, OH 43560

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23510825, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* ******eft reviews, and the owner responded to my review apologizing saying he wants to fix it. I ended up talking to **** the manager he apologized and said he would look into it (this was on a Friday) and call me back Monday. I never received a phone call, so I called **** the following Friday. He told me there was a check in the mail and I should receive it Tuesday. He never said what the check was for, how much it was or anything. I ended up spending 5,000 out of pocket for fixes, weeks of rental cars. I didn't have PTO, and I work in Health Care, so I was getting points for having to leave since Dave white is only open when I have to work, and I missed out on pay multiple times for having to take my car in. I asked them to use one of their loaner cars because the fixes were taking so long, and I kept having to pay for rentals, and ***** told me they would give me one, but they were so busy they didn't have any. That was every time I took my car in. there has been no check 3 weeks later.

  

  Business Response

  Date: 07/18/2025

  Dear **********
  Thank you for taking
  the time to share your experience. I’m deeply sorry to hear how challenging
  this has been — from the persistent noise even after replacing the transfer
  case, to the repeated visits and repairs with no resolution, and especially the
  lack of follow-through from our team. We understand how frustrating this has been
  for you — financially, professionally, and personally.
  While we consistently
  receive positive feedback (e.g., “Great service… kept me up to date on repairs” bbb.orgreddit.com+1reddit.com+1davewhitechevy.com+1reddit.com+1),
  your experience clearly fell short. Our intent is to deliver transparent
  communication and reliable repairs, but on this occasion, we failed to meet
  those standards. Your account highlights multiple service missteps, including:
  Repeated
  misdiagnoses (struts, mounts, bushings) despite your explanation and
  receipt.
  Lack
  of consistent follow-up from ***** or other advisors.
  Overlooking
  a loose bolt (corrected by **** ********) that should have been covered
  under your warranty work.
  Promised
  check or resolution that never materialized, leaving you large
  out-of-pocket expenses and rental costs.
  We acknowledge
  responsibility, and I'm committed to making this right.
  We have sent the
  check to your address on file in the amount of $1500, if it has not been
  received by weeks end please let us know and you can stop by to pick a new one
  up.  

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the Month of March 2025 I had my 2007 Escalade esv towed to **** White so my TCM can be programmed. (Transmission Computer). Also there was a recall on the airbag in the car. The receptionist asked if I wanted that fixed free of charge. I told them yes. Next I get a call saying that they couldnt program my ***. They said it was probably faulty. It was brand new from ******. They made fun of where it came from, implying it was not a good source. So they quoted me a price for a brand new TCM installed. I said okay. Then I get another call a few days later saying my Transmission was bad and they had got the new part already and said they would quote me on a new transmission. I said I would have to get a loan for that and I would call back after the weekend. I decided to get my car towed home and I went and got it. While there, the receptionist ****** recommended that I junk the truck because it wasnt worth it. I got the truck home and sent it off to be programmed. Installed it myself. Truck runs fine now. Another issue is the airbag recall N212328760-05. While scanning my truck for codes it stated it has an Airbag code. I dont even believe the mechanic put the airbag in and illegally charged whoever paid for that portion. I paid $705 for labor and restocking fee for the part I never needed. Receipt says they washed my truck and did a complementary wheel alignment check. Truck was dirty when I picked it up. They lied about my truck and charged me and Whoever for the airbag for nothing. I didnt have transportation to get back and forth to my appointments and I suffered mentally. I also had to see a therapist because of my depression because of lack of movement.

  

  Business Response

  Date: 05/29/2025

  customer came in in March requesting a TCM to be programmed. Upon further inspection, we found metal chunks in the transmission pan and informed the customer that we would not proceed with the repairs and he would owe the diagnostic fee and restocking for the part that he requested. As for the recall being performed, the recall calls for an airbag inflator to be replaced which was completed while the vehicle was in our shop. Per GM documentation, it is strictly an inflator replacement and will not fix an airbag light. I also offered the customer an appointment to come back and have us check the light to see if it was related to the inflator replacement. The customer scheduled and did not show up for the appointment. To ensure the highest level of customer satisfaction, I will reimburse the customer $500.00

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Pre-Owned Certified 2021 ***** Tahoe from this dealership for $47,000 on Dec. 30, 2024. Within a couple days I noticed the headlights were not aligned. Took it back to my sales guy right away who referred me to the service ****.The service **** put in an order to replace the part that was broken (headlight housing) and would call me when the part was in. I never got a call, so I went to the dealer again to inquire about the part, and they told me it got denied because it cost too much ($1,600). They then offered me $250.00 towards the repair, and that I would have to pay the balance myself, which I denied. Before buying this vehicle, they did show me a car fax report which showed a minor collision to the front left corner of the vehicle, which included the headlight. Upon inquiring, my sales guy assured me that everything was repaired, and the vehicle was as good as new.The headlight housing was broken before I bought it and never repaired... and the left headlight cannot be adjusted or aligned. I bought this vehicle from Dave White Chevrolet as a CERTIFIED PRE-OWNED, which has a 12-month BUMPER to BUMPER warranty. I'm pretty sure the headlight is between the bumpers.

  

  Business Response

  Date: 03/27/2025

  After speaking with the customer we have agreed to schedule his vehicle for service to attempt to repair through certified warranty.  If the warranty denies the claim, Dave White Chevrolet will cover the headlamp assembly repair. 

  Thank you, 

• Initial Complaint

  Date:04/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** ***********

  

  Business Response

  Date: 04/19/2024

  We are sorry that the front license plate in question was misplaced at the time of sale. After an extensive search of our property we can not locate the front tag. This should not pose an issue for anyone moving forward as the state of Ohio no longer require the front license plate to be on vehicles to operate. Also when the Sylvania Police department was contacted they also expressed that not having a front license plate will not pose any issue to operating your vehicle in legal and safe manner.

  Customer Answer

  Date: 04/15/2024

  I just wanted I'm going to get a replacement through the *** but won't cost $20 and I just want them to cover that

  Customer Answer

  Date: 04/24/2024

  Hello, I have attached a receipt for my plate which I purchased (again) from the *** as my original plate was taken by Dave White Chevrolet.  I asked on many occasions for them to check around only to be hung up on and told "I did not take it" when in fact the camera footage will show I arrived with the plate on and left without a front plate on my vehicle.   They took this eventhough I had not even signed over my title to the establishment and/or notorized.  I have recovered the original title but to no avail my front plate which belonged to me along with a frame plate on the back of my vehicle, but I only wanted my front plate back!  
  
   
  
  I therefore reached out to the *** and they had told me that they will gladly issue me a front plate at the cost shown on the attachment.  
  
   
  
  I am very confused as to why they would say that the police said it was not necessary especially when i specifically stated it was my property and did not belong to the dealership.  
  
   
  
  If the dealership were decent they would have at least called me back or left a message days ago before I filed with the BBB or asked the intervention of the police division.
  
   
  
  Also, I NEVER authorized the dealership to do a credit check and they did so (5) times causing my credit score to drop from 790's down to 740.  This too was not right of them.  I never signed anything that stated they could do that but they did it!
  
   
  
   
  
   
  
  Thank you,
  
  *****************************; 

  

  Business Response

  Date: 04/25/2024

  We are sorry about your experience with regards to your front license plate. You can expect to receive a check in the mail to cover the cost of a new front plate.

  Customer Answer

  Date: 04/26/2024

   
  Complaint: 21541249
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/26/24 we bought a new 24 Camaro from **** White of Sylvania. We drove directly home, 122miles. Parked in the garage. We washed the car in the garage the following day. On 02/04/2024 we pulled the car out of the garage. In the bright day light we noted damage. It was cloudy and raining the day we bought the car. The car is black and the damage is not noticeable when the vehicle is wet or in less that direct sunlight. There is a significant ***** in the splitter, gouges in the paint of the quarter panel just above the splitter. We immediately notified the dealer. After many calls back and forth we took the car to our local dealership to have the damage assessed. They found more damage and evidence of attempted repairs. A large scratch in the paint of the front bumper, scratches where 2 pieces join together and build up of clear coat that they tell us indicates that this piece has been removed and/or repainted. They had originally agreed to do any necessary assessment and to complete the repair scheduled for 04/02/2024. On 04/03/2024 they notified us that they were no longer willing to do the repairs d/t the manager agreeing that there had been attempted repairs which indicates the selling dealership is liable for any damage. On 02/19/2024 we received a check from **** White for $500, we had notified them that the estimate for repair was $1639.24. We have been in contact with Chevy.com until today when they informed us that since **** White gave us a check for $500 they are admitting responsibility, and Chevy.com has no control or influence over dealerships. **** White and Chevy.com agreed to having assessments and repairs done at local dealership to avoid excess miles being put on the car. There is only 183 miles on the car. We've only driven it home and 2 trips to our local dealership. With there being evidence of attempted repairs, someone knew about the damage before we bought the car. Had this damage been disclosed we would not have bought this car.

  

  Business Response

  Date: 04/17/2024

  At Dave White Chevrolet our number one priority is providing the best possible purchase and ownership experience to our customers. 
  

  When the product specialist who worked with this customer informed me of the customers initial issue, he was under the impression from the conversation with the customer that there was a small crack in the front splitter. Although there was no damage discovered on this vehicle prior to the customer taking delivery and the low ground clearance of a Camaro making scuffs, scrapes, road debris nicks more likely than the average vehicle while driving, we decided that due to the distance between our store and the customer, in an effort to err on the side of customer satisfaction, rather than ask them to bring the car back to take a look or debate the likelihood that any scrapes, scuffs or other damage was caused during their two hour drive home from our dealership to their home, we would send them $500 to assist in the repair/replacement and for the inconvenience.
  

  To ensure that issues with transit damage from the factory are mitigated our vehicles are inspected when they are delivered to the dealership and proceed through a new vehicle prep process involving removing all transit material, adding necessary fluids and ensuring the vehicle is cleaned up and road ready.  Once a vehicle is sold it goes through a thorough detail of the interior and exterior.  If any damage or imperfection is found it is reported and rectified whether that be through a claim to ************** or an internal repair.  There were no such issues noted on this vehicle at any point, no work or repair orders created, and as such no repair or replacement work was ever attempted or completed at our dealership.  This vehicle was not test driven by any other customers prior to this purchase and the customer signed the attached delivery report stating that the vehicle was free from any reasonably discoverable defects and that nothing was owed post delivery before taking it off of the lot.
  
  Thank you,

  *****************************
  Sales Manager
  Dave White Chevrolet

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  When the original transmission failed I had it diagnosed by a transmission specialist (only one) I decided to check with a GM dealership Dave White) to see if the cost to replace the transmission would be comparable.  It was approximately %900 more to have the dealership replace the  transmission.  After some consideration I chose to have the vehicle transported from the independent shop to the dealership for the work to be completed.  During the inquiry process I informed the service advisor at (****) Dave White that the car had a procharger on it and he assured me that that would not be an issue. And that the transmission would be covered by the full standard warranty.  The transmission that they installed worked flawlessly for 1300 miles . I was driving the car south to Florida when the transmission failed in South Carolina.  It was then that I was informed by that dealership that they could not work on the car because of the procharger. While at the dealership in South Carolina I called Dave White and spoke to ****** and the parts manager on the phone. At this time they guaranteed me that if I ha the car transported back to them that they would stand behind the warranty and repair  or replace the faulty transmission.  After being assured that they would stand behind it I paid to have the car shipped via enclosed hauler back to Dave White. After over 4 months they informed me that they felt that it may be a programming issue. They told me that they felt that it needed to be programed by a performance shop and recommended one to me. I had the car transported to the proformance shop and had them further  compleat further diagnostics at my expense $400 . They concluded with certainty that the transmission n÷is to be removed and replaced or completely rebuilt.  I have that full assessment in writing.  At this time I informed ****** the service manager at Dave White that I was having the vehicle transported back to Dave White. He informed me that he would look into locating a replacement transmission, and he would meet with the general manager to determine how to proceed.  As the car was being transported back k to Dave White I was not able to reach ****** on the phone after calling over 12 times in 2 to 3 days. When the car was a block away from the dealership I called once again an told the receptionist that I needed to speak to someone because the car was minutes away.  I was then transferred to an unknown advisor that informed me not to bring the car there and that they would not except it. She then hund up on me . When I called back the receptionist informed me that she had been instructed by both the service manager and the general manager not to put my call through to anyone at the dealership!

  This is where we stand now with me over $8,000 out of pocket and no resolution in site.

  
  Sincerely,
  
  
  
  ******* *****

  pent over $8,000.00 in repair costs, transportation, and diagnoses with no resolution to the issue. The General Manager, *** *******, and the Service Manager, ****** *****, both refuse to take my calls and have instructed their staff not to schedule or accept my car for any further repairs. Even going as far as to refuse my vehicle as it was being transported back to them from the specialist shop that they directed me to have it diagnosed by. I am not finished fighting, but I wanted to warn the public of this situation and advise you to seek other service providers in the Sylvania/Toledo area.
  I have all the supporting paperwork and receipts with warranty

  

  Business Response

  Date: 02/05/2024

  Customer took his vehicle to a dealership in a different state because of transmission issues he was having. The dealership that he took it to told him it needed a transmission, but they refused to acknowledge a warranty because it has been modified with a procharger supercharger. After speaking with the customer, we agreed he would have the vehicle towed to our dealership. The customer claimed that he had attempted (in 2022) to have the work done at multiple shops, but no one give him a warranty for the transmission to be replaced. He claims he spoke to one of our advisors and they told him that we could replace the transmission and provide a warranty. Out of good faith, we told him to bring the vehicle to us and we would honor the warranty for the transmission. However, after replacing over $4,000.00 worth of parts in the transmission, it was determined by the technician and 3 GM service engineers that the transmission is not the problem. This vehicle was modified with a supercharger and has had a tune done. We are unable to do anything with the computer on this vehicle because of the tune, and the repairs will have to be done at a speed or performance shop. The shop that the vehicle went to is convinced that it is an internal transmission issue. However, the issue that they are claiming has been repaired by our technician 3 times and the problem does not go away. Basically, the ECM and TCM cannot communicate with eachother. So, this vehicle will need to go to a performance shop to remedy the issue. When we tried to find a performance shop for him to have this work done, there were no shops within Ohio, Michigan or Indiana that could get to it under an 18 month period. We did find a speed shop that was within 10 miles that was willing to work on it. At this point, we are unable to remedy this vehicle because we are not a speed/performance shop. It is very possible that the ECM will have to be replaced and this vehicle will have to have the tune performed again. All of this has nothing to do with the transmission that was replaced by us. Also, there are no new transmissions available for this vehicle. Used transmissions and individual parts are the only options for repairing this vehicle.

  

  Business Response

  Date: 02/08/2024

  1-20-22
  Customer requests transmission be replaced per another shops diagnosis. We
  replaced the transmission and reprogrammed the TCM. Took vehicle for a test
  drive and found no further issues. The advisor (****) no longer works for Dave
  White Chevrolet. He is currently working for another GM dealership. We are
  unable to find any documentation of an expressed warranty that was offered to
  the customer for parts purchased and installed in a vehicle that has been
  modified. GM is very strict when it comes to warranty policy of vehicles that
  have performance modifications.
  9-8-23
  Customer was at *** **** Chevrolet in South Carolina regarding transmission
  issues. They scanned the codes from the check engine light and claimed the
  vehicle had internal transmission issues. There was no evidence of the
  transmission being torn down to point of failure to support this
  recommendation. The dealer contacted GM and had them place a warranty block on
  this vehicles VIN for any future warranty concerns.
  
  The technician worked
  very closely with GM engineers every step of the way regarding repairs. Per GM,
  our technician followed every step in order to determine the root cause of the
  transmission issues. This included replacing several parts multiple times to
  assure that there were no faulty parts received. After replacing all of the
  internal and external parts of the transmission, the technician then tried to
  replace the whole unit with a known good used transmission. None of this ever
  changed the results of the transmission during a test drive. After following
  every possible repair/remedy offered, GM advised the technician that the
  factory TCM tune is not communicating with the Procharger tune in the ECM
  correctly. They advised that this vehicle needs to go in and be retuned in
  order to correct the transmission issues.
  After searching Ohio,
  Michigan and Indiana for a suitable performance shop for the customer, one of
  our technicians called WolfLab in Holland, OH. They advised that they would be
  able to assist in programming and tuning this vehicle to fix the issues. Every
  other place that we called had at least an 18 month waiting period. The
  customer was advised of what the vehicle needed in order to be repaired.
  Customer towed the
  vehicle to WolfLab to have them tune the vehicle. Shortly after receiving the
  vehicle, I had a conversation with the shop manager about the tune. I was told
  that they test drove the vehicle and duplicated the concerns. They then checked
  codes and called around to other transmission shops and determined it had to be
  an internal transmission issue. After explaining all of the details to the shop
  manager, he made it very clear that they were not going to do the programming
  or tune that we asked them to perform.
  After providing more
  information to WolfLab, they decided they were going to put the vehicle on the
  Dyno and see if they could get some more information. They determined that it
  is for sure an internal transmission issue.
  The code that shows on a
  scanner claims that the only fix is to replace the valve body. However, we have
  replaced the valve body 3 times with the same results. Based on everything that
  has been done to this vehicle, it is obvious to us and the 3 GM engineers that
  this is not an internal transmission issue at all. Therefore, we have declined
  to continue to work on this vehicle. This vehicle needs to go to a
  speed/performance shop in order to fix the issues.

  Customer Answer

  Date: 02/13/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  Complaint: ********
  I am rejecting this response because:
  When the original transmission failed I had it diagnosed by a transmission specialist (only one) I decided to check with a GM dealership Dave White) to see if the cost to replace the transmission would be comparable.  It was approximately $900 more to have the dealership replace the  transmission.  After some consideration I chose to have the vehicle transported from the independent shop to the dealership for the work to be completed.  During the inquiry process I informed the service advisor at (****) Dave White that the car had a procharger on it and he assured me that that would not be an issue. And that the transmission would be covered by the full standard warranty.  The transmission that they installed worked flawlessly for 1300 miles . I was driving the car south to Florida when the transmission failed in South Carolina.  It was then that I was informed by that dealership that they could not work on the car because of the procharger. While at the dealership in South Carolina I called Dave White and spoke to ****** and the parts manager on the phone. At this time they guaranteed me that if I ha the car transported back to them that they would stand behind the warranty and repair  or replace the faulty transmission.  After being assured that they would stand behind it I paid to have the car shipped via enclosed hauler back to Dave White. After over 4 months they informed me that they felt that it may be a programming issue. They told me that they felt that it needed to be programed by a performance shop and recommended one to me. I had the car transported to the proformance shop and had them further  compleat further diagnostics at my expense $400 . They concluded with certainty that the transmission n÷is to be removed and replaced or completely rebuilt.  I have that full assessment in writing.  At this time I informed ****** the service manager at Dave White that I was having the vehicle transported back to Dave White. He informed me that he would look into locating a replacement transmission, and he would meet with the general manager to determine how to proceed.  As the car was being transported back k to Dave White I was not able to reach ****** on the phone after calling over 12 times in 2 to 3 days. When the car was a block away from the dealership I called once again an told the receptionist that I needed to speak to someone because the car was minutes away.  I was then transferred to an unknown advisor that informed me not to bring the car there and that they would not except it. She then hund up on me . When I called back the receptionist informed me that she had been instructed by both the service manager and the general manager not to put my call through to anyone at the dealership!
  This is where we stand now with me over $8,000 out of pocket and no resolution in site.
  Sincerely,
  ******* *****
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: no proof was shown that the alleged codes that the dealership saw were different and that the part that was initially replaced was actually needed. No physical inspection was done the first time the was brought in after I told the advisor a physical inspection needed to be done reading the codes is not going to solve the problem. Dealership is also neglecting the fact that I called to schedule to bring my car back after the original servicing and the soonest they could get my car scheduled was after the holiday. Dealership could not explain the presence of the “new” leak two weeks after the initial servicing that was causing the exact same problem to at I initially brought the car in for. 
  
  
  
  Sincerely,
  
  
  
  **** *******d that a detailed message needs to be left. I left her messages on her voicemail stating that multiple times and not once did she ever leave a detailed message. I had to go to the dealership 3 times before anyone told me anything, then ****** and *** told me that all of a sudden there was a leak at the head gasket needed to be replaced. Since they did not do a physical inspection instead of or in addition to reading the error code like I told them to the first 2 times they did the exact opposite and were refusing to fix my car. Rob's advice was "that is a very expensive thing to fix, but because the leak is so small, just check your coolant every month and top it off when needed".

  

  Business Response

  Date: 01/15/2024

  This vehicle originally came
  to us on 10/24/23. Customer concern was that the check engine light was on and
  that the dash displayed a message about the engine hot/idle. Also, that the
  fans continuously run. A diagnostic was performed for the check engine light
  and there was a P0128 code for a thermostat issue. The coolant level was not
  low, but the technician pressure tested the coolant system to make sure there
  weren’t any other concerns at this time. The system passed the pressure test.
  Customer was advised of the findings from the technician and an estimate was
  given for the repairs (thermostat and housing). The customer advised us of
  previous coolant related repairs at another shop. None of which were part of
  her current issue. Customer agreed to the repairs. The technician performed the
  necessary repairs and tested the vehicle to make sure there were no further
  issues. Customer picked up the vehicle on 10/31/23.
  Customer brought vehicle
  back to us on 11/30/23. Customer concern was that the dash displayed hot/idle
  engine, usually on acceleration or after vehicle warms up. There was no check
  engine light on this time. Vehicle was inspected and found no current engine
  codes or malfunctions. Vehicle was test driven multiple times before we were
  able to duplicate the concern. After further inspection, the technician found a
  very small leak at the back of the cylinder head. Cylinder head gaskets are the
  repair needed at this time. Vehicle was here for a couple weeks before we were
  able to determine the repairs needed.
  Customer is very hard to get
  ahold of during business hours. She did explain that she cannot answer her phone
  while at work. On one occasion, I witnessed the advisor call her 4 times within
  a 4 hour period. Customer came in to talk about the repairs needed on her
  vehicle. I told her about the head gasket and she claimed another shop already
  performed this repair. We looked over her invoices of other repairs and
  determined that the head gasket was never done. She was very upset that she
  needed further repairs done to the vehicle. I explained to her that it is
  possible that all of the coolant related issues that she has had with the
  vehicle, may have caused the engine to overheat multiple times. In these
  scenarios, a head gasket does have a tendency to go bad. However, until we have
  solid proof of needing a head gasket, we would not have recommended the repair.
  Customer did not seem happy with any of this information. I did advise her,
  that if it were my vehicle, I would not put that kind of money into this
  repair. Based on the age and mileage of the vehicle, it might be too high of a
  repair considering other issues could come in the future that negate wanting to
  put a bunch of money into this car. I also advised her that the leak was so
  small that she could just keep an eye on the coolant level and add when needed.
  This would keep the dash from signaling hot/idle engine.

  

  Business Response

  Date: 01/16/2024

  Attached is the diagnostic document from GM with regards to diagnosing the customer's concern. Along with a document of the service timeline at our dealership, and the other dealership that performed multiple coolant repairs.

  During the customer’s first visit with us, we were able to
  identify and duplicate a fault with the thermostat. Thermostat repairs are
  common on this particular vehicle and the recommended repair for the codes
  triggering the check engine light/dash warnings. At any point during this first
  visit, if a cylinder head leak were identified, we would have
  advised/recommended that repair at the same time as the thermostat. However,
  the vehicle passed a pressure test that is designed to check for leaks and no
  signs of coolant leaks were found. It is our opinion, that all of the coolant
  related issues that this vehicle has had over the past 9 months have
  contributed and/or led up to the failure of the cylinder head gasket. This
  repair is also only performed when a technician is absolutely sure that it is
  leaking internally or externally, as this is not a common repair that is
  performed. Alternatively, no dealership would avoid this type of repair since
  there is a large amount of labor involved. Technicians are compensated based on
  hours/labor, which would incentivize them on this type of repair. However, we
  do not recommend repairs that we are not 100% sure need to be performed.
  It is very unfortunate and seems very coincidental of the
  timing of these concerns. Almost every visit with this vehicle has produced a
  different concern with the cooling system. There is a good chance that
  replacing the cylinder head gaskets will not be the last repair either. Every
  part/component of the cooling system, that has not been replaced, is roughly 13
  years old.
  At Dave White Chevrolet, we stand by our work and pride ourselves
  on following policies/procedures that prevent unneeded repairs and wasted
  expenses to customers.

  Customer Answer

  Date: 01/20/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the diagnostic document is not dated nor timed stamped. In addition, it does not indicate at which appointment this code "appeared" as a reading. The "timeline" document is also falsified with the dates I set up the 2nd appointment. My car was picked up from the first appointment on 10/31. I called back on  11/16 to try to get my car back in because the problem was not fixed. The soonest the scheduler could get me in was 11/30. Once my car was dropped off I did not hear anything from the dealership until I initiated the calls on 12/28 (3x) and 12/29 (2x), and when I had to show up to the dealership twice to speak to the manager, who still could not provide me with any information either time. Furthermore, the timeline includes information about services provide by another dealership about the same problem, that I brought my care into Dave White for, which further shows that the dealership did not do their due diligence and fully inspect the car if they knew other services had been provided and the problem still was not resolved, especially after I had stated multiple times that they could not just go by reading the codes and I asked the service advisor if the service they provide the first time would for sure fix the problem, because I do not want to have to come back two weeks later for the same problem; which is what happened. Lastly, the dealership did not show serial numbers of the part needing to be replaced nor the part that it was replaced with. Also, no proof was shown that the part was bad or defective. With the alleged new leak dealership provided no pictures or other documentation that a leak actually exists. It is my opinion that the manager gave bad and unfeasible advice to me of how to rectify the problem, because he's does not want to eat the cost of his staff not correctly inspecting and fixing the problem initially or he and his staff truly do not know what the exact problem is causing my car to malfunction. 
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I was never offered any accessory credits, nor any other vehicle at all whether Chevy or not. I was told by *****, the manager at Dave White, that they’d appraise my current Blazer to do a buy out and that also never happened. When I expressed my concerns about paying my monthly lease payment for a car I didn’t have, he stated “I don’t know what you want me to tell you, there are lots of people having problems with their cars”. I understand vehicles can have issues requiring repairs, but it’s not appropriate to be contracted for 36 months with a brand new vehicle and still make the payments for both the car and the insurance of a brand new SUV.

  
  
  
  Sincerely,
  
  
  
  ******* *********

  

  Business Response

  Date: 10/17/2023

  On August 7th, 2023, ******* brought her 2023
  Chevrolet Blazer for service. The mechanic diagnosing the issues with the
  vehicle found that there was a faulty engine wiring harness. The mechanic then
  had our parts department order the engine wiring harness. The advisor and the
  mechanic were notified by the parts department on August 8th, that
  the wiring harness is on back order with no estimated date of arrival. The
  advisor called the customer on the same day and advised them of the part delay.
  On August 15th, I received a call from the customer’s father
  regarding the amount of time it is taking to get the part. I spoke with parts
  and had them adjust the special order to an expedited special order which will
  in effect move the order to the top of the list. I called the father back and
  advised him of what I did. He then asked me about his concerns with the loaner
  car that was given to his daughter. He was upset that she purchased an SUV and
  was given a Kia as a loaner. At that time, I offered to put him in one of our
  Chevrolet Malibu loaners that we had at our dealership. The father was not
  satisfied with this offer because he wants his daughter to have an SUV since
  she purchased an SUV. I advised him that we do not have any SUV loaners
  available. I advised the father that as soon as the part arrives, we will
  repair the vehicle immediately. The salesman that sold the vehicle to the
  customer was then called by the customer’s father. The salesman offered GM
  rewards, accessory credits or one of our Chevrolet Malibus as a loaner. He was
  still not satisfied with these offers. He was then advised that we would reach
  out to them when we had more information on the arrival of the part. Attached
  is a print out detailing the case we have with GM regarding the special order
  part that is on back order. It shows all of the updates that have been sent to
  us regarding shipment of the part. The most recent update was on October 10th,
  that states: “part# 85647240 has delivered at a processing center. We will work
  to expedite, however, there may be delays, we are sorry for any inconvenience
  and will provide and eta as soon as possible. An update will be provided
  10/17/2023.” There have been no updates since the last message. GM’s service
  director has been notified of the situation and has advised us that he will
  look into where the part is, and if there is a way to get it to us faster.

  

  Business Response

  Date: 10/25/2023

  As *** stated in the previous reply, the customer was offered a Malibu for a loaner and declined.   Due to the lack of inventory over the last few years we have been quite limited on what can be allocated from new car inventory into our service loaner program. Personally, I have not had any contact with the customer since they were in the store in August, nor have I received any voicemails from the customer.  I spoke to customer's father on the phone shortly after they stopped by and explained that due to the vehicle having a repair issue that General Motors cannot provide a timeline to resolve, our used car manager was not going to be able to commit to a trade-in value, and even if we could take this vehicle in on trade at that time,  the negative equity would be a major obstacle in getting into a new lease at the payment the customer wanted to maintain.  Customer's father was understanding and stated that he may pursue a Lemon Law claim on the vehicle.  I directed him to speak with our service department and that we would be happy to facilitate in the event the vehicle qualifies as a Lemon.  This was my last correspondence with the customer's father save for a text message I received on my personal phone while I was out of the office regarding the status of the parts ordered for the repair.  That message was immediately relayed to our service department and they reached back out. 

  We apologize for the inconvenience and understand the frustration that comes with having a new vehicle in the shop for an extended period of time.  We are working to resolve this issue as quickly as possible.

   

  Thank you, 

  Customer Answer

  Date: 10/28/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I was never offered any vehicle from Dave White. Never once did they ask me if I wanted a Malibu. I would not have rejected that as that was the car I previously leased and enjoyed, and the rental they gave me was a small, out-dated Kia that was from Enterprise rental. When that car ALSO broke down, Enterprise facilitated in getting me a new rental, which is a Buick. Dave White did not assist in any of this.  Myself nor my father ever spoke with anyone about not being able to do a trade-in. He and I went into Dave White in August to discuss the situation and I brought up lemon law and ***** specifically said “this isn’t exactly a Lemon situation” then once again said there was nothing he could do for us. We’ve called, my father has texted for updates and still neither of us has received anything. I’d like for accurate documentation from the dealership that these “offers” were placed and facilitated  because none of this has ever actually happened and I’d like the proof. 
  
  
  
  Sincerely,
  
  
  
  ******* *********

• Initial Complaint

  Date:10/17/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  ******* ********p should have informed me of this fee which they never did. When I spoke with the finance manager after I discovered this fee he said I should have read the entire document because it was at the top even though the bottom said the total financed was $10K and that was what he told me and pointed to. He said they usually do not go through all the details of the documents to sign because it would take too long and most people just want to get out of there. This does not sound like a good business practice to me. He also said the bank got the $231 and there was nothing he could do about it. When I called the bank they just said he should have informed me of this fee because he was acting as an agent of the bank on this loan. In short Dave White is pointing the finger at the bank and the Bank is pointing the finger at Dave White. The bank said they would be speaking to Dave White about this practice but don't know if they ever did. I feel that fee should be returned to me by Dave White as t

  

  Business Response

  Date: 10/17/2022

  I am very sorry for the confusion on this matter you will be receiving a check for $235.00 from Dave White Chevrolet

   

  *** *******

  Executive Manager

  Dave White Chevrolet

• Initial Complaint

  Date:10/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car on september 28, 2022, drove it 4 days and it lost power, towed it back to dealerand it has been there 4 days with no results,Iwant to know can a used car sale be cancelled? They dont have loaner cars and dont respond to calls, I need answers to what is going on.

  

  Business Response

  Date: 10/06/2022

  We have no record of customer with this name or phone number. I have not recieved any calls or voicemails from anyone stating they are having a problem with their vehicle. If you need help please contact *** ******* ******* ******* *************