Complaints

This profile includes complaints for Summit Racing Equipment's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Summit Racing Equipment

  1200 Southeast Ave Tallmadge, OH 44278-3161

  
• 

  Summit Racing Equipment

  P.O. Box 909 Akron, OH 44309-0909

  
• 

  Summit Racing Equipment

  960 E Glendale Ave Sparks, NV 89431-6411

  
• 

  Summit Racing Equipment

  20 King Mill Rd McDonough, GA 30253-6807

  
• 

  Summit Racing Equipment

  2200 E Interstate 20 Arlington, TX 76018

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent an hour on the phone with your so-called Subject Matter Expert, and not once was I informed that the $5,600 engine I purchased would require an additional $2,000 in parts just to make it "fit." When I followed up to ask why this crucial information was never disclosed, I was told to contact BluePrint directly to find out what I needed.
  
  All I asked was to cover the cost of the modification parts—parts that were never even mentioned in the initial conversation. Your team failed me. Their lack of transparency left me with a hefty, unexpected bill. If your experts had simply said upfront that fitting a pre-1987 engine into a vehicle would require a couple thousand more in additional parts, I could have made an informed decision.
  
  Instead, I was misled. Be honest with your customers—especially car enthusiasts who are investing their time, passion, and savings into these projects. I trusted your company, and now I'm left financially strained on a car I've been restoring since 2008.
  
  I recently retired after 25 years of service in the Army, and I believed this would be my final big project. What I encountered instead was a lack of integrity, professionalism, and customer care. Your focus on profit over honesty has set me back in a major way, and it's incredibly disheartening.
  
  You owe it to your customers to provide clear guidance—not surprises.

  

  Business Response

  Date: 07/14/2025

  We have been in contact with the consumer, and we have reached an amicable resolution. 

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PURCHASED A REMAN TORQUE CONVERTER FROM SUMMIT FOR MY REBUILT TRANSMISSION THE TORQUE CONVERTER FAILED ON A TRIP TO PHEONIX AZ. THE CAR HAD TO BE TOWED 400 MILES BACK TO SAN DIEGO CA. I CALLED SUMMIT THEY TOLD ME I HAD TO CALL ATK/LKQ FOR WARRANTY. SO I CALLED THEM AND EVEN AFTER PROVIDING THEM WITH THE INVOICE NUMBER THEY COULD NOT VARIFY THE PURCHASE AND THEY NEEDED THE SERIAL NUMBER. SUMMIT TOLD ME THEY DONT HAVE THE SERIAL NUMBER. SUMMIT REFUNDED THE PURCHASE PRICE BUT THE NEW TRANSMISSION WAS DAMAGED AND HAD TO BE REBUILT AGAIN WITCH COST ME WITH PARTS/LABOR AND TOW OVER $3000. I SENT BOTH LKQ AND SUMMIT PICTURES OF THE TORQUE CONVERTER BUT IT HAD GOTTEN SO HOT THE TAG WITH THE SERIAL NUMBER TURNED BLACK AND MOSTLY UNREADABLE. NEITHER SUMMIT OR LKQ ARE WILLING TO MAKE THIS RIGHT. I AM DISABLED AND LIVING ON A FIXXED INCOME I HAVE INCURED A LOT OF DEBT I CAN NOT AFFORD BECAUSE OF THIS

  

  Business Response

  Date: 07/02/2025

  We had our vendor review this situation and the circumstances surrounding it.  They are now communicating with the customer.  As of 7/1 they have created a claim on the torque convertor and have reached an amicable solution with our customer.  Mr. ****** accepted their proposed solution and we now consider this situation to be completed.  

  Customer Answer

  Date: 07/03/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Brand NEW Serpintene belt system From Summitt racing only to receive it/ open it and find out it had ALREADY been USED and Installed Before as ALL the Parts were Packed in WRONG labeled Boxes/ One Bracket was WRONG Bracket Completely/ and power steering pulley was MARRED UP in Inside and Key Way was Messed Up as well and Dented in a couple Places!! This was SUPPOSE to have been a BRAND NEW System and When i couldnt get ahold of anyone Last Night to Speak to about this over phone I had to Start a RETURN On Line and Then find out they will be charging me 15.00 for Something for Returning a USED Unit Instead of a BRAND NEW Unit???? That was like a DOUBLE WHAMMY to the GUT!! This is NOT Normally How SUMMITT OPERATES and to say the Least How GREATLY Disappointed I am in this Company

  

  Business Response

  Date: 05/20/2025

  We have been in contact with our customer and came to an amicable resolution. 

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They caused my motor to be down another 4 to 6 weeks  waiting on REAL NEW System but Still GOOD People to Deal with....

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a winch from this company and they sent me the wrong one it could be due to a vendor mis packaging and they refuse to give me a refund

  

  Business Response

  Date: 04/22/2025

  Mr. ******,
  
  Thank you for bringing this
  matter to our attention and affording us the opportunity to respond to your concern.
  Feedback from our customers plays a very important role in our company’s
  mission.
  
  We apologize for the vendor
  mis-boxed item you state you received.  Summit
  Racing has not denied a refund for the product, we simply have yet to receive
  it back as of yet. The attachment you provided in your complaint is a return
  label we provided that clearly states to include it with your return to ensure the
  return can be processed quickly and accurately.
  
  As conspicuously stated on
  our website help center regarding returns and refunds:
  
  When will I get
  my refund?
  Refund Time
  Estimates
  It will take a few
  days to process your refund. It depends on the type of return you are doing.
  The table below gives a few time estimates, based on the type of return.
  
  Type of
  Return Time to
  Refund Notes
  Return of Unused Parts 7 - 10
  days Refund issued after the return is processed and accepted.
  Core, Warranty Returns 10 days
  or more Depends on the situation. Pending inspection and approval.
  Canceled Orders 3 - 5
  days If canceled before the order ships.
  **You will receive an email notification when your refund is issued.**
  Notes
  Stated
  times are estimates only. Individual experiences may vary.
  The
  stated time starts when we receive your return at one of our facilities.
  Transit time is NOT included.
  Time
  estimates are in business days.
  
  Business
  days are Monday - Friday, excluding national holidays.
  If
  required, Return Shipping Costs and Restocking Fees may be deducted from
  the amount of your refund.
  In
  accordance with state and local laws, sales tax charged on Core Value may be non-refundable.
  
  
  
  
  
  Below is the most recent
  tracking information concerning your order. As soon as the item is returned and
  processed, your refund will be sent though.
  
  
  
  
  
  
  Last Updated: 04/22/2025
  10:28 A.M. EST
  Shipment
  ProgressShipment ProgressShipment DetailsShipment
  Details
  You’ve Got the Details
  You’re seeing what
  customer service agents would share with you. If you need more support, use
  the Virtual Assistant . To change your delivery, use UPS My
  Choice  or contact your shipper.
  Times shown are in Local
  Time ChangeTime Zone
  04/22/2025
  8:18 A.M. On the Way
  Processing at UPS Facility
  ********** *** ****** ******
  04/22/2025
  3:48 A.M. Arrived
  at Facility
  ********** *** United States
  04/22/2025
  3:40 A.M. Departed
  from Facility
  ** ****** *** United States
  04/21/2025
  11:47 P.M. Arrived
  at Facility
  ** ****** *** United States
  04/18/2025
  11:44 P.M. Departed
  from Facility
  *** ******** **, United States
  04/17/2025
  11:31 P.M. Departed
  from Facility
  *** ******** **, United States
  04/17/2025
  10:39 P.M. We Have Your Package
  Arrived at Facility
  *** ******** **, United States
  04/17/2025
  12:54 P.M. Drop-Off
  *** ******** **, United States
  04/17/2025
  11:10 A.M. Label Created
  Shipper created a label, UPS has not received the package yet.
  United States
  

  Customer Answer

  Date: 04/22/2025

   I am rejecting this response because:
  That's not what I was told when I spoke to someone from your company regarding initiating the return he has stated that I would receive the refund when UPS had it in their possession
  
  

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on March 1st of a K&N cold air intake. On Saturday March 8th when preparing to install it I found it to be missing parts. I immediately called the customer service line and talked with a woman who said that I would receive a call on Monday morning once they confirmed that the manufacturer would send out the missing parts. The call never came so I reached out again via email on the 10th. ******* responded that the missing pieces were on the way. (No tracking information) I waited until the 19th before being so frustrated with my son’s vehicle waiting on parts that should have been in the box I requested a return label and refund. ******* once again replied that I would receive the return label in my email. That hasn’t happened and I am not surprised. They have not given me what I paid for and have not even attempted to fix the problem.

  Customer Answer

  Date: 03/27/2025

  Please close the complaint. The company has reached out and apologized for the confusion and inconvenience. 

  

  Business Response

  Date: 03/28/2025

  We have been in contact with the customer and have reached an amicable resolution. 

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order on the evening of 12MAR (8:30PM) for a physical gift card to be shipped. I had the correct shipping address listed as I proceeded through the ordering process. However, when I went to pay, the shipping address defaulted to my billing address after inputting my payment information and I didn't notice before I hit submit - this is a problem because this item was specifically a gift for my father in another state. I thought - no big deal, I'll try again and place another order and make sure I go back and re-update the shipping address after putting in my payment details. This time I went through correctly. It was after working hours for phone support so I called the next day to cancel the incorrect order first thing, 13MAR (6:25AM). I was told at this time that there was "NO WAY" they could cancel a gift card order. The order hadn't shipped. I hadn't spent any of the money on the gift card. They just couldn't possibly refund me. After arguing with the representative for a few minutes, I had to go. At the end of the day, it's just $100 and not worth getting worked up over. What is more important is that people should just know how Summit Racing takes care of their customers and apparently has such antiquated software running their multi-million dollar company that they can't even process a request as simple as cancelling a non-shipped gift card order. Customers should think before spending their money with a company like this.

  

  Business Response

  Date: 03/24/2025

  The customer has been refunded for the first transaction in which the incorrect shipping address was submitted. 

  Customer Answer

  Date: 04/03/2025

   I am rejecting this response because: Received a call and was told I would be refunded and an additional gift card would be sent for "my troubles" and because I received "incorrect information to the representative that I spoke to," as well as another follow-up call. I have received my refund, but never heard another word from them nor received any additional gift card. Nice gesture. Poor follow through.
  
  
  

  

  Business Response

  Date: 04/11/2025

  The customer received a refund which was his original desire for a resolution. Originally, he placed an order for a gift card and did not add the desired shipping address to that order. One of our representatives incorrectly informed him he could not adjust the address, so he placed another order. 

  We refunded him for the first order and the second order was mailed out. 

  A message was left with an apology and also thanking him for bringing the matter to our attention. 

  A promotional item was sent to him at the beginning of this month, via ***** This was done as a courtesy for the inconvenience. 

  Customer Answer

  Date: 04/13/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase of several items with summit, including antigravity battery (part # ***************) in which this complaint is in regards to.
  The shipping box and 2 other products purchased were fine. However, the factory box the battery comes in, the factory seal was cut, a secondary seal was pulled up & worn (showing it was opened) and there was tear on this factory box the battery was in. I contacted summit by customer service email. 4 different people replied over a week's time in regards to the battery I received bein either OPEN BOX, USED or REFURBISHED... *NOT NEW* as I purchased.
  Through the emails they asked for photos... I sent them several showing the TWO (2) seals broken and torn product box, as well as photo showing shipping box of all 3 products having no damage.
  They asked 'what was I looking for?' I said a replacement of the battery in a factory sealed box to ensure the battery was NEW -not open box, used or refurbished.
  I also asked for a return shipping slip if they wanted the battery they sent back.
  After a full week, 5 emails & responses, I was told they hadn't any returns of this product, so it's not used. However they have physical stores, so the battery I received could still be display/open box, aka not new. They said I can't return as it's hazardous material.
  I called to speak with a manager just a few minutes ago (7pm cst 3/7/25). He stated "it should NEVER have been shipped". He said of the battery I received I could "do whatever I want with it" which I offered to take to my local landfill. He asked to put me on hold, then returned after several minutes and said "no, we won't replace battery with a new battery in factory sealed box". I asked what was the resolution. He said the manufacturer will still honor warranty as it's "probably new & fine".
  NOTHING offered for a display/open box, maybe used and/or refurbished battery that the manger himself said "should never been shipped".
  Please help ASAP to resolve. Thanks

  

  Business Response

  Date: 03/11/2025

  We have been in contact with the consumer and a resolution has been reached. 

  Customer Answer

  Date: 03/12/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:01/30/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 1, 2024 went to the the Summit Racing store in *********, **. Purchased an Advance Adapter transmission kit and remitted payment in the form of a $3,200.00 *************** cashiers check and the rest in the cash amount of $76.44. I checked the status of my order on November 20th and was told the check was bad and my order had been cancelled. I was told they attempted to deposit the check on the 5th and it came back bad on the 7th and they cancelled my order on the 8th, I was never contacted regarding the problem and discovered it as mentioned above on the 20th. I contacted my bank and was told the check was cashed on Nov 1st. I made a claim of fraud with *************** on the 20/21 of November and received a letter yesterday Jan 28, 2025 stating that *************** would not be able to refund my money. I contacted *************** this morning (Jan 29) to clarify the letter and was told that the results of their investigation determined on Nov 1, 2024, Summit Racing received "benefit of funds" and they would assist in "recovery" but it could take up to a year. Unfortunately *************** will not give me much information on what evidence they have compiled in the past 2.5 months, so I can only speculate an authorized individual within Summit has embezzled the funds. My 80 y.o. mother did go to the Arlington store to recover the $76.44 leaving the remaining $3,200.00 yet to be recovered. The transmission was purchased for my daily driver and fortunately I have a spare vehicle, but based on current information it won't be up and going for over a year if I wait on this process. My goals are 1. to alert Summit that they most likely have a suspect employee at the ***************, 2. to attempt to protect other customers doing business at this store and 3. to possibly bring this to the attention of someone at Summit interested in looking into this since everyone I've talked to at Summit has been unable/ uninterested in assisting me.

  

  Business Response

  Date: 02/04/2025

  We have been in contact with Mr. ***** regarding his concerns and provided details and have reached an amicable resolution. 

  Customer Answer

  Date: 02/04/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the original motor from Summit racing in March of 2021, this motor was defective and had to be replaced after under 1000 miles. Summit replaced the motor and it was received in March 2023 this motor was also defective and has blown with just over 1000 miles. Summit is trying to say that there is no warranty on this motor. I find this unacceptable and have tried to discuss a resolution with Summit and they keep hanging up on me. I feel for a product of this price they need to honor their warranty on the second motor which was also defective. I am only asking they send a replacement as they did with the first defective motor so I can make this vehicle operational again. Their customer service has been less then acceptable up-to-this point. They are selling the product and need to honor their warranty.

  

  Business Response

  Date: 11/14/2024

  Thank you for affording us
  the opportunity to respond to you. Feedback from our customers plays a very
  important role in our company’s mission. We apologize for the issues you have
  encountered with your motors.
  
  For clarity purposes, while
  Summit Racing did sell you the original motor in 2021, the warranty of said
  motor as conspicuously stated on our website, states that warranty claims must
  be filed with the manufacturer in accordance to their policies. In 2023 you
  filed a warranty claim with them and they replaced the original motor. According
  to their policies, the replacement motor receives the remainder of the original
  motors warranty. The warranty does not reset. You contacted us again in 2024
  stating you were having the same issue with the replacement motor. We referred you
  to the manufacturer per their policy. They informed you that the product was now
  outside of the 2-year warranty period and that they would not replace it again.
  
  We spoke to them on your
  behalf and they contacted you to try to determine a cause and to assist in a diagnosis.
  You informed them that the motor has not been taken apart or diagnosed by a
  mechanic. Without that information, they were unable to assist and reinforced
  their policy that the motor is out of warranty, and they would not send a
  replacement.
  
  We contacted you after that
  conversation in an attempt to come to an amicable resolution. We made what we
  feel was a very generous offer to assist you with the matter. We did so because
  we appreciate your business and want to help get you back on the road. Our offer
  stands, messages with the details of the offer that was made have been placed
  on your profile should you choose to accept. 

• Initial Complaint

  Date:05/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a replacement tailgate April 18th. Arrived April 22nd damaged. A replacement was offered and I was told I had to hold on to the original for 14 days while I wait to hear back from the supplier. Um ok. Replacement arrived April 26th even more damaged than the first. I immediately started return process. Was told I had to take to UPS store for return. Inconvenient due to size and weight but I complied. Tailgate returned proof of delivery May 10th. Reached out May 15th as online policy stated it should take up to 5 business days. I was then told 3-7 by customer service rep. I waited and again reached out after another week. Then told 7-10 days. Though the website clearly states 3-7. Today is May 25th almost one month after I sent my return and was told they are still processing the refund. I asked about the previous info I was given and was told that was all correct. So why no refund? Customer service rep then begin calling me sir purposely to be rude. Very unappreciated. He also said they were being courteous by even processing the refund my Monday. That's courteous to this company? I asked for a supervisor and was told someone would call. Nothing. Ive already reorder from another company and received not damaged!!! I'm clearly over this business and I'm giving them til Tues 5/28 to refund my order or will be doing a charge back from my credit card. Very unacceptable practice and poor customer service. Return customers money!!!

  Customer Answer

  Date: 05/28/2024

  Never received email Monday. Still no refund or response. Item received 18 days ago. 

  

  Business Response

  Date: 05/31/2024

  We apologize for the inconvenience and miscommunication surrounding your return. The items were shipped directly from the vendor and we have communicated with them your experience and the condition of the items upon receipt. 

  We have reviewed the matter with our Service team and appreciate you bringing the matter to our attention in order to allow us to learn from the experience and provided details so something like this does not occur again. 

  As conveyed to you on our correspondence on 5/29/24, your refund has been processed. We once again apologize for any inconvenience this may have caused you.