Complaints

This profile includes complaints for Summit Racing Equipment's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Summit Racing Equipment

  1200 Southeast Ave Tallmadge, OH 44278-3161

  
• 

  Summit Racing Equipment

  P.O. Box 909 Akron, OH 44309-0909

  
• 

  Summit Racing Equipment

  960 E Glendale Ave Sparks, NV 89431-6411

  
• 

  Summit Racing Equipment

  20 King Mill Rd McDonough, GA 30253-6807

  
• 

  Summit Racing Equipment

  2200 E Interstate 20 Arlington, TX 76018

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an engine over the phone through Summit. Engine was set on motor mounts (uninstalled) had to hand rotate to bolt flexplate. Motor wont turn. Internal break. Motor is bad. Called and explained. Attempted to exchange saying have to go through alternate company. We are within return timeframe. Company refuses return. No disclosure at purchase was provided that it is a non returnable product.

  

  Business Response

  Date: 12/06/2022

  Thank you for bringing this matter to our attention and affording us the opportunity to respond to your letter. Feedback from our customers plays a very important role in our companys mission.

  We have been in contact with the customer regarding the matter. No one was denying a return or exchange, simply informing them that the warranty claim process goes directly through the manufacturer of the product. Due to the nature of the product and the countless number of things that can transpire installing a crate motor, all of the motor manufacturers require the warranty and claims process to go directly through them. This information is included within the documentation included with the product. 

  We have been in contact with the manufacturer and they stated they are working with the installation shop to rectify the matter. We also confirmed they were in direct contact with the customer informing him of this. We then followed up with the customer who confirmed this information. 

  We apologize for any inconvenience this may have caused you. 

   

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a transfer case adapter collar that ended up failing and cracking all the way around. That then led too transmission fluid leaking out and not getting too my transmission and that ultimately led too my transmission blowing up on my truck. I had no previous problems with my transmission so the company is completely at fault for selling me a part that failed and resulted in my transmission blowing up and now I'm unable too use my truck. I've been waiting four months for them too figure it out and they seem too now not take it as serious as it was at first and prolonging this. I need help too get them too correct the situation. I'm not looking for money just a new transmission considering their at fault for selling me a part that failed and blew my transmission up. Please contact me as soon as possible. **********

  

  Business Response

  Date: 11/28/2022

  Dear Mr. **********,
  
  Thank you for bringing this matter to our attention and
  affording us the opportunity to respond to your letter. Feedback from our
  customers plays a very important role in our company’s mission.
  
  Regarding your complaint filed with the Better Business
  Bureau, as conspicuously stated in both our print catalogs as well as on our
  website, Summit Racing Equipment’s liability for losses or damages, arising out
  of any cause whatsoever, is limited to a full refund of the purchase price or,
  at our option, repair or replacement of the part(s). Summit Racing Equipment
  shall not be liable for any consequential or incidental damages.
  
  You contacted us and claimed that the product purchased
  allegedly led to damage of your transmission. At your request we contacted the
  actual manufacturer of the product and obtained a labor claim form and
  requested a return authorization from them to investigate. The product has
  since been returned to Dorman and they are continuing to investigate this
  claim. We have provided them with a copy of your letter and they have confirmed
  receipt and acknowledged that their team is still looking into this matter.
  They have stated this is the first claim of this nature on this part and they
  need to understand what happened. The price of the product in question was
  $57.30 and the claim for parts and labor to fix what you are stating happened
  is almost $5,000.
  
  As previously stated, we have had continuous correspondence
  with Dorman since receipt of your letter and they have escalated this to a
  priority level on their end. We will continue to monitor the matter and keep
  you updated with information we receive. We have also advised them to contact
  you directly with any further questions regarding the claim so to avoid any
  further delays.
  
  We apologize for any inconvenience this matter has caused
  you.

  Customer Answer

  Date: 11/28/2022

   I am rejecting this response because:
  
  
  Their $57.30 part is gonna cost me $4700 to fix so with that being said I will not accept anything less than my transmission being replaced 

  

  Business Response

  Date: 12/01/2022

  We understand your desired resolution and as previously stated we have contacted the actual manufacturer of the product and requested them to provide an update of their status in their failure analysis process. The final determination will be made by the manufacturer. 

  We will continue to provide you with details as we receive them. 

  We also reached out to you on both Tuesday and Wednesday requesting additional information from you. We are still waiting for your response in order to forward that to them so they may make a final determination. 

   

• Initial Complaint

  Date:10/17/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on November 27th of 2021 I placed an order online for both rear quarter panels (**************** *** ****************) for a 1964 Chevelle... the driver's side arrived at the Summit Racing store located in ********* **** around April 20th (2022), I received a card in the mail telling me I had until a certain date to come pick up the part... 2 days prior to the deadline listed on the card I was getting ready to go to SR to pick up the driver side rear quarter panel, but prior to leaving my house I checked online under my order status, and both rear panels had been canceled off of my order without anyone ever contacting me prior to doing this cancelation... I raced to the ********* Retail Store in hopes that no one had managed to place an order on MY rear quarter panel, and luckily it was still there, I paid for it, and at the same time I had them re-order the passenger side rear quarter panel that they had canceled off my first order from November of 2021... on 10/13/2022 I receive another card in the mail telling me that the passenger side panel had finally arrived (11 months after I originally placed the order) on 10/15/22 I drove to the ********* Retail Store to pick up my order, I went in and paid, then I went over to pick-up to get my order, the box was sitting in the corner to the left of the pick-up counter, I gave my invoice to someone behind the counter and walked over to the box, he followed, I commented that the box had obviously been opened, and asked if they had checked the part to see if there was any damage, he said yes, so I said I'll trust you, let's just get it loaded up... when I got home and brought the box inside, I opened the box to check the part for any damage, and by the time I had finished looking at it, I would have to say that I was completely pissed off, not only because the pick-up clerk clearly lied to me, but because I had waited 11 months for this part and the condition it arrived to me in, was totally unacceptable (see images)

  

  Business Response

  Date: 10/20/2022

  We have been in contact with the customer whom is an ex employee of our company. A refund for the already discounted product will be issued. A refund check will be mailed to him. The manufacturer in question does not have any stock of the product in question at this time. 

  Customer Answer

  Date: 10/20/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at this time... although I am not really sure why the respondent felt the need to bring up the fact that I was previously employed with Summit Racing back in the 90's, because it is not relevant to the current situation... I received a damaged part after waiting 11 months for it, and that is the only thing that matters to me, the simple fact that I have had nothing but issues with this particular order from the time I first placed it back in November of 2021 is my issue, also the way I have been treated, and the way the issue was handled by Summit Racing is what I am currently upset about... FYI: the trouble with excuses is that they become more and more difficult to believe after the exact same excuse has been used more than a couple of times... stop blaming the manufacturers for your inability to fulfill your customers orders, if they can't supply you with the parts then just find another company that will!!! in the future, please keep in mind that a customer does not want to hear your excuses about a situation they are currently having, they only want to hear solutions to the issue at hand!!! thanks so much for your help with this matter!!!

• Initial Complaint

  Date:10/11/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2 front shocks for a 2017 Gmc Denali which per the sales rep and their online website states fit my vehicle only to have them installed and they lowered the front of my vehicle by 3-4 inches. Now when I turn the wheels the tires rub the fender well. Also while driving the headlights line of sight is shorter due to the height of the front end which cause me to have to turn on my bright lites when going down dark roads to avoid running off the road. I contacted summit and they stated contact the manufacturer To see if there is a fix. The manufacturer stated contact summit since they sold me the structs. Summit should have a disclaimer that states it will lower the front end of gmc Denali trucks.

  

  Business Response

  Date: 10/17/2022

  We have been in contact with the customer. He will be bringing the product back in for a refund. There is nothing wrong with the product itself, the customer has a truck and not the *** that they struts are specifically intended for and advertised as such on our website. 

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My refund was sent to a card that doesn't exist and was declined and sent back to summit racing but they claim they don't have my refund is lost with no help from summit racing to track my $550 down.

  

  Business Response

  Date: 09/26/2022

  Thank you for affording us the opportunity to respond. 

  Attached is a copy of the refund confirmation. 

  The customer placed an order with us for an item that was on back order at the time. The cost of the product is question was $970. The customer used two gift cards given to him by others totaling $550. He chose to use ZIP for the remaining balance of the order when it comes in. ZIP is payment option the customer chose and entered into our system. It's an installment payment option they offer and is based off a one time token system. Again, this was the method the customer chose. 

  He later chose to cancel the order before it came in and shipped. The refund for the balance paid went back to the ZIP payment method the customer was going to use for the balance rather than the gift cards. 

  We contacted the customer and conducted a conference call with a ZIP representative as the customer had to be on the phone for confirmation purposed. The rep confirmed that ZIP does indeed have the refund, but since the customer has no outstanding balance, they were still holding his refund. The customer stated to their rep during the conversation that they have told him 3 times they have his money and they still haven't refunded him. This confirmed that the customer knew that ZIP did have his refund. 

  At the end of the call, the ZIP representative informed the customer that they were escalating the matter to a Supervisor and would be getting back with him. 

  We have attempted to contact him again on several occasions, but he does not answer and does not have a voice mail set up. 

  In addition, we have since received charge back attempts by the persons who purchased the gift cards that he used on the orders. We are attempting to assist the customer with this matter, but at this time, the confirmation of the refund has been addressed. We have asked that the attempts at the chargebacks be dropped, but if they are not we will provide the same information as provided here to the credit card companies. 

   

   

• Initial Complaint

  Date:09/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to return a defaulted *** transmission today 9/17/2022 at approximately 930 Am. (After approval from summit and *** due to a missing seal) and a radiator that was not the right size. The service I was provided was the worst I have ever experienced. The manager **** in ********* stated sorry that is our policy. "Polices are Polices and I cannot break it for you". I attempted to explain I have spoken to *** and summit and he ignored me and walked away. I said I have recently spent over $30K in parts on my 69 Camaro project in the past few months and he said. "he did not care it was policy" He walked away and another service person came out with what appeared to be a older gentleman manager and told the young guy to take the transmission back but the one of two radiator returns to not take. He did not speak with me and ignored me as if i was not there. I said if this is how I am going to be treated I will would like a number to corporate to explain this horrible service. **** overheard me and said i can "look it up online" I said you are not going to get me the number? he then handed me a catalog and said here is a 800 number. I have a *** converted that is faulty and according to the manager the policy is they will not take back parts that are faulty. This is not the service i would expect from Summit Racing. In fact when i try to use the website to email summit it will not work. In total I have two parts they will not take back that are in a 90 day window and they should have taken them back per the policy on the company website. ******* ******** Customer No: ********

  

  Business Response

  Date: 09/22/2022

  We have been in contact with the customer and have reached an mutually amicable resolution. 

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date - 8.28.2022
  Transaction number - *******
  Customer number - ********
  
  On the above date I purchased the ************* for my jeep wrangler JLU. This in an intake to help with performance of the vehicle. Upon receiving the shipment I installed it immediately only to see that the intake throws an error code on the vehicle. I have contacted Summit Racing and they pushed me off to AFE for assistance. I have attempted to reach AFE for help but with no luck. I have followed up with Summit since that is where I purchased the intake from, and they have stopped replying to all emails. This was 2 weeks ago and still nothing. I am looking to receive a shipping return label and credit for the defective product.

  

  Business Response

  Date: 09/16/2022

  We have been in contact with the customer and the matter has been resolved.

   

• Initial Complaint

  Date:08/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an engine from them on April 27 2022 and was charged $360.00 for a core charge to be refunded when the is processed by the engine the re builder. The engine core was processed on 6/6/22 by *** (****** **** ******) and email was sent to release refund for core charge. After several weeks I called *** for refund and they said Summit Racing was to refund me, so I called them on 8/1/22 and they said they would contact *** for verification and was told I would receive email conformation that day and a refund would be processed within 3-5 business days. After several calls and emails to try resolve and still nothing. I felt I was forced to ask my credit card company to intervene, they posted a temporary credit pending an investigation. Their response was we will stop the refund process that they never started and that is unacceptable to me. What I would like from the BBB is to Summit refund my card and to place a black mark on the company for poor business practice and less than competent customer service. Thank you, ****

  

  Business Response

  Date: 08/29/2022

  We have been in contact with the customer and have some to an amicable resolution. 

  Customer Answer

  Date: 08/29/2022

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/04/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/25/2021 I purchased super swampers traxus sts tires. The tred is lifting off of 2 of the 4 tires. I paid $343.99 a piece. I got customer service from summit on the phone. I got asked to send some pics of the tires in question. I complied plainly showing the lugs coming loose. I have one vehicle I have to work summit will not replace my tires without me putting my vehicle my only transportation to and from work out of commission while the tires get sent back and new ones sent to me not only will I miss out on work for how ever many days it will take to do this I have to pay for them to get mounted and balanced

  

  Business Response

  Date: 08/09/2022

  We have been in contact with the customer and reached an amicable resolution.