Reviews
This profile includes reviews for Summit Racing Equipment's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 89 Customer Reviews
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Review fromJOHN L
Date: 10/06/2022
1 starJOHN L
Date: 10/06/2022
Summit = no good! Sent me out wrong part 3 fricken times ! I asked person i talked to , to please have shipping **** check that THE PRODUCT IN THE *** MATCHES THE ***** ON THE ***. I must have asked for too much because they sent the wrong product in the right box 3 FRICKEN TIMES. Besides not being very smart , they are also lazy AF!!! READ THIS CAREFULLY SUMMIT! IT IS CALLED BEING PROACTIVE . MAYBE MAKE A POSTER OR SOME S*** AND POST IT ** ** THE BREAKROOM WHERE YOUR EMPLOYEES OBVIOUSLY SPEND A LOT OF THEIR TIME DOING NOTHING !!! So 2 months pass by of this bull c*** and I still do not have the part or my $200 I spent on part! Said wait UP TO 5 DAYS for your money to be returned. Over 2 weeks and still have not refunded me my money. So I call them and you can hear nanny nanny boo boo go stick your face in *** *** attitude, right off the bat from the operator. She tells me a check is in the mail , wait another 2 weeks?? What the f ??? Can these people do anything right ?? And my bank (***** BANK) WILL NOT LET THEM CREDIT MY ACCOUNT THE MONEY THEY OWE SO THEY SENT OUT A CHECK ! I did not pay with a fricken stupid check! Man *********! I just wanted the dam part I needed !! 2 months out of work cause these a******* CAN NOT RUN A BUSINESS RIGHT !! i SHOULD HAVE BEEN INFORMED MINUTES AFTER BANK DENYING REFUND SO I COULD CALL MY BANK AND SEE WHY" THEY WOULD NOT LET US REFUND YOUR ACCOUNT ". Never has this happened before ! First time I have heard this excuse for company needing more time to pay and I have been in business 20 years !! AVOID THIS COMPANY IF YOU DONT WANT PROBLEMS ! Start up companies are more organized then these guys. Order from ***** or ***** **** or **** **** NOT THESE GUYS. WORST ONLINE PURCHASE I HAVE EVER HAD. PLEASE DO NOT REPLY AS YOU HAVE WASTED ENOUGH OF MY TIME ALREADY AND I HOPE YOU GUYS GO OUT OF BUSINESS REALLY SOON !!! TERRIBLE SERVICE AND BY THE LOOKS OF THINGS I AM NOT ONLY ONE !!
Summit Racing Equipment
Date: 10/07/2022
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. Our records show you placed your original order for SDH-3-3-5961X, slip yoke on 7-2-22 via our website and selected *****l as your payment method. On 7-22-22 you contact our customer service department stating you received the incorrect item in the box. The service representative you spoke with issued a prepaid return label, and also sent you a replacement order the same day (7-22-22) via next day air at no charge. You contacted us again on 7-26-22 stating you again received the incorrect item in the correct box. We again issued a prepaid return label and sent a replacement order to you via next day air at no charge. This time we did in fact inspect and measured the part prior to shipping the third order to confirm it was a ****** yoke with a ***** length. If it was inspected and found to be not as requested, we would have contacted you prior to shipping the third order. You contacted us back on 8-22-22 claiming it was still incorrect, and that you wanted a refund at this point. We issued another prepaid return label for you to return that one to us as well. Once we confirmed that all three yokes were returned back to us, we issued a refund to you on 9-29-22. This refund was issued in the form of a check since we could not refund the original ****** order due to the credit from that order already being applied to the replacement orders in order to send them to you at no charge. We apologize for any inconvenience this may have caused you or your project.Review fromTony P
Date: 09/14/2022
1 starTony P
Date: 09/14/2022
Was purchasing backorder item in early August. Website said item was on backorder and expected ship date September 6th. Came September 6th, got email saying deliver now September 12th. Okay, that's fine. Then came September 12th, nothing. Reached out to support and they say delivery now October! You kidding me? Why sell item you can't offer within a decent timeframe. Never shopping again.Summit Racing Equipment
Date: 09/19/2022
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. Our records show that your order was placed on 8-3-22 via our website. The item that you ordered was not in stock at the time you placed your order and this information was displayed on our website. The estimated delivery dates that appear on your reminder cards or in the order status section of our web site are provided directly from the supplier. These are estimated arrival dates as stated on our website. Unfortunately we were simply waiting for the arrival of your parts from the supplier. In the event a supplier cannot supply a backordered part prior to the date in question, the date will then be moved accordingly. Our records show that we did update the arrival date on your backorder as we were notified of changes by the supplier. Our records show that you requested the order be cancelled via our website on 9-14-22, and it was cancelled the same day. We issued a refund in full back to the original PayPal account you used to place the order on 9-15-22. It may take up to 3-5 business days for the funds to post back to the account. We apologize for any inconvenience this delay may have caused to you or your recent project.Review fromBarry Hainsworth
Date: 09/12/2022
1 starBarry Hainsworth
Date: 09/12/2022
Ordered an Office Tube for an 09 *********** back in May of 2022. It's now mid September and I just received word; the part was no longer available. Had to chase Summit around once a month; only to receive BS excuses and revised shipping dates. Thanks for the good service.Summit Racing Equipment
Date: 09/16/2022
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. None of the information you provided to the Better Business Bureau links back to any orders placed with us. If you can provided some additional info, such as customer number, invoice number, or the email address the order was placed under, we would be happy to investigate the matter further.Barry Hainsworth
Date: 09/16/2022
Re: Review of Summit Racing's performance.Order Date: May 02, 2022 Summit Invoice: # *******- Later credited.Notification: September 09, 2022 - Notification: Part ordered, was no longer available.Hope this helps you, provide better service.*****Summit Racing Equipment
Date: 09/19/2022
Thank you for the additional information. We apologize for any issue you may have had ordering the ** line. The anticipated shipping dates provided are estimates from the supplier. Unfortunately being estimates, these dates are subject to change. We do remain in contact with our suppliers and update any changes to estimated shipping dates in the order status section of the website. Our records show your order was placed on 6-2-22 and the item was on backorder at that time. On 9-12-22 we were informed by our supplier that this item was discontinued and is no longer available. We emailed you this information the same day and that we had to cancel the order and would be refunding you. We issued a full refund to you for this item on 9-13-22. Refunds typically can take up to 3-5 business days before the funds are posted back to your account. We apologize for any inconvenience this may have caused you or your project.Review fromDominick F
Date: 09/07/2022
1 starVery poor service. They advertise specials you have to apply for credit to get and then they dont honor the specials when you try to make the purchase. SCAM COMPANY.Review fromJOHN D
Date: 09/07/2022
1 starJOHN D
Date: 09/07/2022
They are incompetent bumbling idiots seriously dont waste your timeSummit Racing Equipment
Date: 09/08/2022
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our company’s mission. Our records show that your order ******* was placed on 8-29-22 via our website and shipped out the same day. This was shipping to Australia via UPS, the method you selected at the time the order was placed on our website. You emailed our service department on 9-5-22 (labor day holiday) stating that according to UPS tracking the package was last scanned on 9-2-22 in Malaysia. Emails are answered in the order they are received. One of our service reps responded to you on 9-7-22, and stated we were filing a shipping claim with UPS and sending a replacement order to you at no charge. While shipping issues that arise after a package leaves our facility are outside of our control, we still offer our apologies for any inconvenience or delays this may have caused you or your project.Review fromJimmi the Greek S
Date: 08/14/2022
5 starsMy Customer service guy was Great. Evan spent over an hour helping me get everything I needed for a complete rear diff rebuild of my Gen4 Z28 Oddball. Summit shipped immediately. It's not their fault Ratech sells and packages openly in bulk. Nothing was clean or protected from damage. Thankfully Richmond DiD use a special shipping box as were the axles. Received replacement parts immediately But Same Thing.Review fromGreg T
Date: 08/08/2022
5 starsI have bought thousands of dollars worth of products from Summit Racing anytime I ever had a problem they just took care of it nothing but love for some racingReview fromJohn W
Date: 08/04/2022
1 starJohn W
Date: 08/04/2022
ORDER FROM ANOTHER VENDER! Order placed on 7/19/22 - today is 8/4/22. One email that stated that my order may be shipped on 7/29/22. I cannot complete my repair and do not have a clue as to when or if I will receive my order. Customer service phone is not answered within 15 minute wait. Not acceptable service! I suggest a new service managerSummit Racing Equipment
Date: 08/08/2022
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. Our records show that your order was placed on 7-19-22 via our website. You ordered part number, OMX-******* which was in-stock and shipped out the same day. According to *** tracking that was delivered to you on 7-22-22. You also ordered part number OMX-*******, which as listed on our website, which you ordered from, as shipping directly from the manufacturer. Unfortunately, in instances where an item is dropshipped (shipped direct from the supplier to the customer), we have no way to guarantee how quickly a vendor or supplier may take to process and ship the order. That is why the dates listed for such items on our website, are listed as estimated shipping dates. These estimated dates which also appear on your reminder cards or in the order status section of our web site are provided directly from the supplier. According to the manufacturer, this item did ship out via *** on 8-2-22 and was delivered to you on 8-5-22. We apologize for any inconvenience this delay may have caused to you or your recent project.Review fromOliver S.
Date: 07/22/2022
1 starOliver S.
Date: 07/22/2022
They promised they would ship it out the same day as I paid for "Next Day Delivery". Then they didn't ship it out the same day and claimed they tried to call me but I didn't pick up my phone at the time as they needed to verify me (even though my order was over the phone and i was already verified). Ridiculous!Summit Racing Equipment
Date: 07/25/2022
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. We apologize for any possible confusion as to your order or our verifications processes. Our verifications department exists to protect both our interests, and also the interests of our customers. Our records show you placed order, ******* with us on 7-21-22. Since this was the first order you ever placed with us, and you had no prior account history, this order was placed on a verifications hold. Our verifications staff did attempt to reach you the same day via phone at 5:08 PM EST and left a message. Our records show you contacted us back at approximately 8:03 PM the same day and the order was released for shipment at that point. Unfortunately, since this was past the 6 PM EST cutoff time for next day air shipping, it did not leave until the following day (7-22-22). Our verifications staff did explain this and that we would cover the next day air shipping cost because of this. As such you are being refunded the $***** you original paid for this service. Please allow a few business days for the refund to be processed and posted back to your account. We apologize for any inconvenience.
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