Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my rent on 01/13/2025, Because I am a victim of a very vicious attack involving a ex boyfriend who supposedly is in my lease but they spelled his name wrong and doesnt show in court hes on the lease only me, I asked if they would take him off if I got the tpo they said they would so I paid the money and then they said he had to go in and do it himself but his name is spelled wrong if you look it up in the courts it shows hes not even on the lease, so anyways I paid my rent for the month the company had a man come to my house and put a letter stating non payment and such but I had just paid and if they can have men come and put things in my mail box which is illegal why they cant check their own drop box for peoples money, they are con artists every single month they place a 400 dollars fee on my account, every single month my amount is never the same they charge me whatever they want whenever they want and if you ask to see a print out of why they dont show you. They are extremely unprofessional, Ive sent them videos and pictures of the damages to the house and they have yet to fix it a year later, 2 weeks after moving out my whole basement was flooded with p*** water they charged me to fix it because they found a sock in the drain in the ground which wasnt ours we had just moved in it was our first time using the washer and it was over flowing, then the Bathroon backed up and flooded the basement, theyve done two things Ive ever asked and the list goes on right by my fuse box there are holes so bad in the cement walls that you can see clear as day outside and is a fire waiting to happen, nobody cares to come check it out and its just me and my 3 year old son here. But then after I paid rent having a man come to my house in all black putting things in my mail box when they arent supposed to is against the law, and scary because its just my son and I, and completely wrong . I dropped the rent off way earlier but then come at midnight ?

  Business Response

  Date: 01/14/2025

  *********,

  At the time you paid your rent, which was late, the 3 day notices were already sent out with the delivery person. Per Ohio law we are required to send out 3 day notices to everyone who did not have their rent paid on time, since you have paid you can disregard that notice. Furthermore, you had a $400 fee placed on your account one time and it was for an eviction fee and it was because you were more than 20 days late for your rent. During the time of the sock in the drain you were in the home for more than 6 months which means it is not the previous tenant or you would have had issues from the move in. In addition your boyfriend who is a lease holder advised one of our maintenance men to "never knock on his door again" this was when we were trying to address the foundation issue. We can not take your boyfriend off the lease without him signing off and you stated that he would not sign off. I have attached your transactions for your reference 

   

• Initial Complaint

  Date:11/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying the gas bill for all 4 units in my apartment building UNKNOWINGLY!! KIT refuses to accept responsibility for my reimbursement, state that ******** *** Company is responsible, and have been unprofessional throughout this ordeal.

  Business Response

  Date: 11/25/2024

  Mrs. *****,

  When you came into the office on Friday Nov. 22nd, we made copies of your bills and after pulling our bills we called to advised you that we BOTH have been paying the same bills. At that point we gave you our account number and let you know that ******** *** would need to refund your funds since we have been paying the same bills that you have. We gave you all of the information that you need to get the refund from the gas company, all you need to do is call them and they can issue you the refund since they have been double paid 

  Customer Answer

  Date: 11/25/2024

  
  
  Complaint: 22601264
  
  
  
  I am rejecting this response because: KIT management is responsible for the gas bill I paid for 18 months. I have verified this with ******** **s company. 
  
  
  
  Sincerely,
  
  
  
  ******** *****

  Business Response

  Date: 11/25/2024

  We have provided proof to you that we have paid the gas bills for that property for the last 18 months, as a company we are not payinng them twice. ******** *** owes you a refund 

• Initial Complaint

  Date:07/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are trying to charge me twice for the renewal of my lease but claiming they are late fees that I know I’ve already paid in June before my lease was up.

  Business Response

  Date: 07/17/2024

  Ms. ****** 

  you were not charged twice for your lease renewal i have attached your transaction sheet to prove this please contact me with any questions 

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business is impossible to contact during the weekend and my rental apartment has toilet water coming up into my bathtub and onto my bathroom floor. Been 2 days and haven’t been able to contact. Unlivable environment. Doesn’t respond til after the weekend so I have to live with more and more feces in my apartment probably from other people. This isn’t the first time this has happened.

  Business Response

  Date: 05/13/2024

  ****,

  We contracted Advanced Sewer and drain to take care of the backup issue since it was the entire building. They came out last Wednesday and none of our other tenants are having issues anymore. This is the FIRST we have heard of anyone having another issue. As you know we have a portal for maintenance issues and you can always call us during business hours and the after hours maintenance number when we are not in the office. Since we do not live there the only way for us to know this is still an issue is if you let us know !

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The current issues that need fixing the house is the heat and air conditioner, my stove, my washer and dryer the heat and the sink and tub and thats everything that Im aware of thats not working. I pay **** per month on time. Also water is included that comes out monthly that is paid on time. Its usually $100 roughly. I would like them to fix all the issues within ************************** rent to own the home so I can fix everything myself.

  Business Response

  Date: 01/17/2024

  Zharia 

  As you know we just had a new furnace installed, the day you put in your work order we submitted it to our outside contractor. Since the weather is bad all over lucas county they are backed up a bit. please rest ashured that your order is on their list and they will be out to you today (they day after your order was submitted)

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed for numerous services to be done in our house. They've all been closed so we can't get anything fixed in the house. Our shower is literally falling apart. Because it's one piece of plastic. That would go on like a shower for bedtime. It's for the wall. It's falling out so we can't even hang our. Um, shower curtain and the walls are literally falling down. So was then pretty weak. We're not gonna have a shower at all. I found for the wind coming in our house and some other ones and all they do is close them. Now they're trying to there's. ***** charged me $95 for parking in the street. For an authorized parking, how do you charge me to park in a public street? And now I'm just trying to charge me. Another ninety 54 not cleaning up dog p*** in the yard that I pay a hundred dollars to have a lady in the front clean yard They're just helped to get money and they did false advertising on the apartment. I moved in to discussing the *********** disgusting stinks, it's just you know, false advertisement because this is not department that it looked like in the pictures and they kept telling me financially straight. Now there was another guy getting it tomorrow and come to find out just apartment and sit in for 2 months. So they won't ever turn my calls. They wouldn't not do anything to a treasure of the situation. So I'm putting on my an escrow and I want these charges dropped.

  Business Response

  Date: 01/10/2024

  *****
  I hope this finds you healthy and well.  Let me first start off by saying we have stopped responding to your calls and emails due to their threating nature, with any further contact please have your lawyer get in touch with ours. 
  Your shower was completed well over a month ago so I not sure why that was in the complaint. 
  I have been out to the property multipple timesafter speaking with you and the dog p*** was NOT cleaned up, that is why you were issed a fine and a lease violation.
  Parking: before you signed your lease we let you know that the driveway was for the front house tenant ONLY (per her lease). We have photos and videos of your guests parking in the driveway and cussing out the front house tenant when they were asked to move their cars. We also have you on video stealing the front house sons bike in the middle of the night, when i spoke with you about it you said "i had no way to get anywhere" I have attached just some of the videos and photos i am speaking of.
  If you would like we can also attach the police report from the front house neighbor about the bike and your threating texts messages, these are the reasons why we have filed for eviction 

• Initial Complaint

  Date:01/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want this collection removed from my credit!. They are reporting false damages on my credit report and they are also claiming I owe them one month of rent when I paid every single month of rent. This company needs to be investigated. They emailed me stating rent for the money of Apr 2022 was received. They have a third party agency contacting me. I told them to send proof of these claims. And what they sent did not show proof I owe them anything.

  Business Response

  Date: 01/31/2023

  *****,

  As you know we had to file eviction due to non-payment of rent. Your caseworker personally called me to let me know that you refused the rental assistance and due to that she was unable to help you futher.

  we mailed you a breakdown of all damages and gave you 7 days to dispute them, it was returned to us since you did not leave a forwarding address with the post office. this was back in Aug of 2022 I am just now hearing from you.

  I would be more than happy to further discuss these charges with you at your convinence, please let me know when you would like to make an appointment to come into the office!

• Initial Complaint

  Date:01/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived at this property for almost 1 year and 1/2 and my first year I was without a stove. I asked them back in November 15, 2022 to move me to a safer and cleaner place because I am able to afford a better place. I was shown a few places that did not qualify or meet my safety and health requirements that they managed. I spoke with *** who is running operations for KIT MANAGEMENT and he said he would do all that he could to make this situation right moving forward. I paid full rent without a stove for 9 months of my first year living at my present address with them. They did not compensate me for not having a working stove for 9 months. My lease was up in November 2022 and I refused to sign a new lease that locked me into the apartment where I live. The are presently charging $100 a week / monthly added to my rent until they get a new lease. During the month of November 2022 I spoke with *** and he agreed to work with me until I found a place suitable to my needs as a 24 year old college graduate female. I am requesting partial rent back for the documented 9 months without a stove. I have tons of video of the maintenance workers coming in and out of my apartment saying that *** told them don't worry about my unit.

  Business Response

  Date: 01/20/2023

  Ms. **********

   

  It is with our deepest regret that this has happended, we sinerely apologize.

  As you know we sent out our appliance vendor out to you with a new stove and instructions to remove the old one. Upon his first scheduled trip out to you his staff knocked on your door but nobody answered, I do understand you work 3rd shift so we paid for that service fee for the inconvinence of you not having a working stove. The second time he came out someone was there to let him in and he was able to exchange out the non-working stove. Upon further investigation after the new stove was not working we found it to be an electrical issue so we sent our electrical maintenance man out and he did get that issue resolved.

  We would love to have you come into the office so we can further discuss this with you.

• Initial Complaint

  Date:11/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for with Kit Management and was honest with them upfront and told them about my eviction that was over 3 years old they said that was okay the approved my application asked for a double deposit. We also viewed a few of their properties the lady who I was communicate and with kept pushing the issue for us to sign the lease before viewing the property witch is very unprofessional and I didn't like that so I asked to speak the owner (***) and the lady switched the whole situation and bring up the eviction (45 days later) trying to find a reason not to work with me all of a sudden which further lets me know that they don't know what they are doing as a company.

  Business Response

  Date: 11/11/2022

  *****,

  Good afternoon, Im not sure who you spoke with from my office, but, you are approved with a double deposit and you application wil be good until the end of this month. your eviction was paid for in full so for us that does not matter at all.

  We are a first come first serve company, meaning we do not hold units without a deposit on them however, we are more than happy to tour with everyone who has been approved! 

  Please let me know if there is anything more I can do for you. 

  Customer Answer

  Date: 11/14/2022

  
  
  Complaint: ********
  The lady that I talked to is the lady that took over for ****** she is very rude and unprofessional she brought up the eviction and said I needed a co signer after I asked to speak to (*** the owner). I understand that y'all are are first come first serve company and I understand that I have to give a double deposit that wasn't the issue 
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 11/14/2022

  *****

   

  I apologize greatly for your experence, that is not at all how we hadle things here.

  The lady who took over for ****** is also no longer here. Please contact me directly at the office, I would be happy to help you out!

  Customer Answer

  Date: 11/15/2022

  
  
  Complaint: ********

  It's too late we lost our ******* * it has expired because of that lady and her giving us the run around ..  we been ready to move we had the money and everything I'm so disappointed in this company ..
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:10/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Payed 3200 dollars at move in with this company
  Rented from them for two years with no default in rent whatsoever
  Recently moved out and they kept all of our deposit and charged me 670.63
  For damages that were made up contacted them because I had proof from move in and proof from move out that all damages they were claiming I created were infact already there. So
  The office lady Lori dowell said she will review my proof and get back with me a week later I call and ask what’s going on and there was no solution they are the worst place to rent and will keep your deposit and falsely accuse you of damages and try making you pay out of pocket. There was no damage created by my family when we moved out I have all the pictures and work orders and they still won’t pay me my deposit unreal I have a feeling this happens a lot hence the fact I have read other reviews on kit Manegement sounds like an ongoing issue they should be sued big time how do they get away with this?

  Business Response

  Date: 10/25/2022

  Mr. *****,

  The security deposit you paid upon move in was $1,750.00 the remaining $250.00 was a non-refundable pet deposit. There was never a $3,000+ security deposit, I have provided you with all of your transaction history in your final accounting statement.

  As you know we are run by a corperation and cannot give you an answer until we get one as well, I apologize it took me 8 days to get back with you. I did send you the adjusted final accounting via email at your request.

  We are however still less than 30 days since your move out and per Ohio law we do have 30 days to get all of your final acouunting completed. 

  I have reviewed your move in photos and forwarded them on to corporate, I have also provided you with another updated final accounting. I can not release funds provided by the City of Toledo Rental Assistance until I hear back from them.

  I am more then willing to help you out with any charges you do not believe are fair, you just have to reach out to me with documentation/proof from your move in as we spoke about yesterday.