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Business Profile

Apartment Rental Services

Kit Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartment Rental Services.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/18/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Kit Management has falsely accused me of doing nearly $4,000 worth of damage to their property. Kit has billed me for damages already done to their property before I moved in, and of taking property that didn’t belong to me. They can’t be missing appliances as none were provided. They offered; I declined as accepting would raise the already high rent. They are charging for furniture removal when I left none, and trash removal when we cleaned the home. The only space left untouched was the crawl space that we didn’t know existed until we had been in the house for several weeks. The basement was advertised as full, and a large shelf was blocking the door leading to the crawl space. When we opened it was full of filth, we promptly put in a service issue for this, it was never cleaned. The same goes of the garage. Outside the garage were bags of trash left by their own employee after fixing the garage roof. We requested several times that they remove them. When we first viewed the house, we were told the garage could be used they just needed to fix the door. When the door was fixed, we discovered more filth and damage, we were never able to use the garage. They claim gutter neglect when the gutters were not cleaned before we arrived. We have proof of this from our service issues & photos. As stated in my review I requested a walk through, why would I go through the trouble of doing so in writing if I had trashed the place? This bill should be wiped, and I should receive my deposit back as no damage was done by me to the home. There is also a pet fee charge that was already paid, and they are requesting we pay again. Every service issue was documented as was the current bill with false statements. My photos and screen captures exceed 5MB so I have attacked a PDF with links to the videos showing the house before we moved in & after moving out. I will happily provide pictures if videos don’t suffice.

    Business Response

    Date: 08/19/2022

    Hello Ms. ******, 

    We have no issue looking into your case. We are happy to discuss the charges with you and review your move-in photos and compare them to the move out photos. Just simply respond back to the email we sent you with the breakdown to schedule the meeting. In a lot of cases of disputes we are able remove most if not all charges. You just simply need to communicate with us so we can get this rectified for you. 

Kit Management is NOT a BBB Accredited Business.

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