Complaints

This profile includes complaints for Midas Auto Service & Tire Experts - an Employee Owned Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Midas Auto Service & Tire Experts - an Employee Owned Company

  1101 Monroe St Toledo, OH 43604-5811

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  531 S Telegraph Rd Monroe, MI 48161-1613

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  3527 Glendale Ave Toledo, OH 43614-3407

  
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  Midas Auto Service & Tire Experts - an Employee Owned Company

  5435 Monroe St Toledo, OH 43623-2817

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  3991 Monroe St Toledo, OH 43606-3841

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I discovered fuel leaking from both my fuel lines on my vehicle on jan.7th 2023. I called the cuyahoga falls Midas location the next day. After calling my local Conrad's and NTB and finding out both were booked until the end of the next week. I was told replacing the lines would be around 350 dollars but they wouldn't be able to give me a firm price until I brought my vehicle in so they could look at it. I dropped my vehicle off with them at 11:38 and recieved a call back at 12:49 p.m. stating that it would be 750 dollars to replace the fuel lines. I questioned why it was more then double what I was previously told and the manager explained that the replacement fuel lines for the vehicle were no longer made(which I know to be true) so his technician would have to remove the old metal lines and bend the new metal lines to match the old ones. which they consider a custom job, that along with the price of the fittings they would need is what made the price go up. I asked if this was for both fuel lines and he said yes. I then told him to go ahead and replace them. He informed me it would be done before they closed at 5p.m.. I recieved a call at 3:58p.m. from the same manager letting me know the vehicle was in the parking lot ready for pickup. I arrived at 4:46p.m. paid for the service and left to go to work in which I was already late. ;note I tried using an email offer from midas for 30 dollars off which the manager told me couldn't be used since it was a custom job. After arriving at work I decided to look underneath my vehicle to check to make sure the new lines werent leaking because I could still smell gas. I look underneath and my old rusted gas lines are still there and I can see one small plastic line hanging next to them. sunday morning I jacked my car up to discover the the main line had been cut and a plastic line spliced on and the 2nd line haden't been touched at all. I contacted their corporate office monday morning and am still awaiting a return call.

  

  Business Response

  Date: 01/13/2023

  I spoke to ***** today 01/13/23. His complaint with the fuel line repair is that we used SURR lines rather than steel lines. I informed him that SURR is a premium product compared to steel. As well he thought he was getting 2 fuel lines rather than one. Monday ***** is going to meet me at State Rd (312) to find a resolution. 

  Customer Answer

  Date: 01/14/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  On 1/13/23 I spoke with **** who is the district manager. **** informed me that In order to come to a resolution I would need to bring my car back down to the shop so they could take a look at it again. I initially agreed to meet with him. However after speaking with my representatives I was advised against this without first having verbal agreement as to what they were going to do to remedy the situation. I called **** back approx. 62 mins later and informed him of this. I told him any more time I bring the car down is time I have to call off work and am therefore losing a considerable amount of money. Also to clarify on ****'s behalf fuel Lines were not replaced. A singular nylon(plastic) fuel line was added. The work order as well as the managers own verbal communication denotes that the fuel lines(plural)  were to be removed and replaced. Also note plastic fuel line is not a premium product which is easily denoted by the car manufacturers own specs on fuel line replacement. In conjunction to that I was told explicitly that the reason for the quoted price of 350 dollars going up to 750 dollars was for those reasons. 750 dollars is within the national average for steel fuel line replacement on that vehicle(within 100 dollar range). The original quoted price of 350 dollars is within the national average for plastic fuel line replacement for that vehicle.(plus or minus 100 dollars). I informed **** that essentially I had been sold on a premium product and service( Bending new steel lines to replace the old ones) But had been given half of an inferior product and service( 1 singular plastic fuel line, no removal of the old fuel lines). I told **** that In order to remedy the situation I either need to have installed what I was promised and paid for or they can complete the job to the lesser specifications with a price adjustment to match this lesser workmanship. **** agreed that making this right was his top priority but that he'd have to call me back at a later time. This was typed on 1/14/2023 approx. 11:14 a.m.
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 01/20/2023

  Nothing we can do, nor can we even consider a refund until customer meets with DM to inspect the vehicle. I lines are faulty or leaking, we will replace under warranty. 

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got an oils change in October. Noticed it leaking when I was out of town so I had a different shop fix it for $20. Got it inspected in December which they did another oil change. Had to come back later because I noticed it was leaking and they "fixed it". Noticed it was leaking again and finally had time to go back due to their hours and was told they didn't have time today. Even though 3 lift were open and two other mechanics were standing there and an hour before closing.

  

  Business Response

  Date: 01/25/2023

  Customer sent me copies of invoices and we are sending a refund check. 

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've used the services of Midas Auto Experts since 2020, it's sad that this is where we're at. I've had no complaint until this issue, on November 19, 2022. I brought my car in for ABS module replacement,, twice I had to inform Midas that the repair issue was not fixed, between the holiday scheduling hours, and waiting on parts, I was inconvenienced without the use of my car until, January 4, 2023 when I was instructed by Midas that they were unable to repair my car, and suggested I should take it to the Cadillac dealer, which I did on January the 5th, the car was completely repaired on the 6th of January, for almost identically the same price I was charge from Midas, here's the issue, I don't feel I should be charge for a service I didn't get, I understand that Midas should be compensated, for some of the work that was preform on my car, but I feel tossed aside when the job they contracted to do, was more that they had the knowledge to preform, and gave up on trying to complete. I've asked on a couple of occasions, to speak with management, about trying to finding a financial compensation, for a job that was not completed.

  

  Business Response

  Date: 01/09/2023

  Please send a copy of the invoice from the dealer detailing the repairs they made to the vehicle. 

  Customer Answer

  Date: 01/09/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my car in 2 weeks ago because of my engine light came on I took it to get it looked at with a diagnostic machine and it was the catalytic converter which Midas installed a year ago, so it was under warranty, took it there and they honored the warranty but stated I needed oxygen censors , which the other shop that diagnosed the problem never stated that I needed them but that gave the okay to replace them , was charged 474.00 , I was not able to pick up my vehicle due to Covid so I had my daughter pick it up , so I was not able to drive for a couple of weeks , so when the was feeling better I got in my vehicle and the engine light came on and when I was driving to Midas my car just shut down and would not start, they said it was nothing they did , but they were the last to work on my car and the only reason I took it there because of the warranty because this has happened before with them, where they worked on my car and denied responsibility for a puncture in my hose and the mechanic that replaced it for me, the way it was punctured it most likely happened when they we’re removing the parts that was replaced

  

  Business Response

  Date: 01/04/2023

  The initial converter was installed 7/31/21. On 5/11/22, we had to replace the mass air flow sensor. Customer recently returned on 12/16 and we replaced the convertor under warranty and 2 o2 sensors. If customer is having issues, he will need to return so we can properly diag the issue. If it is the convertor, we will repair under warranty, if their are other issues, we are not responsible for secondary issues just because we worked on it last. 

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to have the Midas check the car. I had a smell during recent subzero weather but told the mechanic that the smell had improved and was no longer present. Since I was there I asked for an oil change, tire rotation, and new front brakes. The mechanic then told me that I had a leak of the car’s oil pan and told me I could have “ a catastrophic failure “ if I didn’t replace it. He agreed to let me see the problem and I saw the small dime size surface rust in one spot and tried to push very hard on it and it did not move. I tried and tried as hard as I could but it did not fail or move. He had the underneath apart so I accepted the repair with the understanding that he was to give me the part so I could examine it. Upon giving me the part he then told me that he pushed his screwdriver through the metal of the part. I couldn’t believe it! He did this because he knew he had lied and the small hole that he made did not make the metal fall apart and he must have pushed very hard in order to make the hole since it now has a depression right where he made the hole. I do have the part.

  

  Business Response

  Date: 01/05/2023

  WE DID NOT PURPOSELY PUT A HOLE IN THE OLD PAN. THE TECH USED A SCREW DRIVE TO SHOW THE CUSTOMER HOW WEAK THE AREA WAS DUE TO THE RUST.

  Customer Answer

  Date: 01/05/2023

  
  Complaint: ********
  
  I am rejecting this response because:they have contradicted themselves and admitted they did it! Look at the photo. Great force was used to make the small hole. There was no leak in the pan. It would have shattered if it had been so weak when I pushed on it and not be concave at the site of the hole performed by the technician. It was obviously done in an attempt to destroy the part before giving it to me. That is not legal to do. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to resolve issue with Midas in Maineville, Oh.Spoke with ***** who is no longer returning calls. Took Ford Transit Connect to Midas for brake service on 8/25/22.Ended up having front and back rotators and brake pads, both rear calipers, and all 4 tires replaced.Upon picking up the vehicle took it back immediately something was not right.Midas said it was fine and that was just the way the brakes were. 2 other times we informed them the brakes were not right and there was a burning smell.Both times we were told there was nothing wrong and the burning smell was due to a coating that needed to burn off.This went on for weeks with no resolution.The vehicle sat in the driveway because of our concern with driving it. Ended up driving it to work (since it is a work vehicle).That day determined there was something seriously wrong and now had a squealing and thumping sound. Contacted Ford Dealership and on 10/12/22 they found the rear brakes pads were installed wrong, flex lines were twisted (I have a video).Had new pads, rotators, lines, bled the brake system, and reprogramed the electronics of the system. Looking for Midas to refund my expense ($1290.21). Conversations with ***** has only resulted in willingness to pay for the pads and rotators ($429.97 and a $200 gift card).He stated pads, rotators have a warranty and Midas would have fixed it and not paying anything more.Midas had multiple chances to fix the problem and did no such action to fix it. ***** also said Midas would not pay for a more expensive location to complete the work since Midas would have fixed. ***** did agree to consider cost of the hoses but only at Midas cost.There has been no conversation since then. I want to reiterate that Midas had multiple chances to resolve and did not so Midas is at fault and liable for the cost endured. Expense breakdown: Diagnostic $165; Brakes $105.4; Rotors $230.62; Hoses $64.08; Repair $165; System reset $97; Labor $363; Misc. $15.73; Tax $84.41; Total $1290.24

  

  Business Response

  Date: 01/03/2023

  I have spoken with her numerous times for the past few months, she left a complaint with us. I initially told her we would refund the $429 and she said that was fine and then she called me a week later and said she wanted 2,000 dollars back and I told her we weren’t giving her that much back. I didn’t hear anything from that for previous 2 months. It's a warranty, not a money back guarantee, customer chose to have the brakes replaced by a secondary location. Nothing more we can do here. Customer can contact the DM directly at ************ so we can refund the $429. 

  Customer Answer

  Date: 01/04/2023

  
  Complaint: ********
  
  I am rejecting this response because: This is not a warranty issue it is a matter of Midas neglected to install the brakes correctly which in part resulted in further repairs. We informed Midas multiple times after work was done that there was a problem and they did nothing to find their error resulting in us going elsewhere. I am looking for the cost I endured ($1290.24) by having to take the vehicle elsewhere. When ***** discussed the $429 he also offered a $200 gift card to which I said Okay and would let him know. I called him back and questioned them also covering the cost for the additional work. ***** agreed to part then said he would have to look into the cost of the additional and that is when the communication stopped. I will not accept $429 when their neglect resulted in more damage.

  They are more than welcome to call me ************ but I do not want the run around of them needing to look into cost. They have the receipt from Ford and can see what I had to have done. I have also included the breakdown here. Expense breakdown: Diagnostic $165.00; Brakes $105.40; Rotors $230.62; Hoses $64.08; Repair $165.00; System reset $97.00; Labor $363.00; Misc. $15.73; Total $1205.83; Tax $84.41; Total $1290.24

  
  
  Sincerely,
  
  **** ***********

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my car in for service car had no heat, and wouldn’t hold antifreeze. Plus a sensor code came up. Appointment was on November 26, my son took car in talked to ***** wanted intake sensor and hose es checked for leaks got a quote for $ 432 done by Saturday. Midas called Friday said thermostat needed changed plus housing was cracked that’s why it wouldn’t hold antifreeze but than the quote went to$543. My son changed thermostat we’d before thanksgiving that’s how we knew the hose’s leaked. Midas called Saturday to pick up car that we’re still working on it, the person said we were rushing the mechanic and they was still bleeding and pressure testing system. Left at closing. Return Monday because I still didn’t have heat, Midas had car running 2 hours to bleed and burp system , went back with mechanic he said car was blowing hot air when I checked it was cold. ***** was stumped on the heater said to bring it back in on Friday they would flush system at $120 if that didn’t work than change switches at another $163. Made appointment for Friday but didn’t go took to another mechanic on that Friday he said water pump was bad and that the thermostat was damaged broken flange that Midas busted paid $350, what was surprising is that when we picked up car on Saturday ***** mentioned the water pump was repaired than corrected himself. I’ve contacted Midas headquarters made a complaint district manager said he wasn’t going to do anything about the issue I asked for my money back

  

  Business Response

  Date: 12/21/2022

  The car was brought into the shop to repair a coolant leak.  The shop estimated the water pump.  Customer approved repair and leaky water pump was replaced. Water pump had a warranty, customer chose to take vehicle to a different repair facility and had water pump replaced. Nothing more we can do here, warranty is now voided.  

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 22 Did rear brakes .. over $500 May 6 22 return bad squeaking Did front breaks and needed to redo back brakes still not right.over $500 Returned May 9 22 as breaks still very bad squeaking. I said something is not right. Do you need to replace caliper? I asked they said no. They took off tire tried to tell me they didn’t mess up. Then said oh we did mess up here is a free oil change. I said it’s still not right. They said it’s right Nov 22 went somewhere else squeaking bad They said rear caliper had seized causing burn out rooters and pads and caliper. Also said Front was nicked and leaking from the axle both caused by wrongful wear. Cost over $1300 to fix. The rear tire wasn’t even moving it was very dangerous they said. I reached out to corporate at Midas and they contacted the shop. The shop said they will not give the $1321.80 refund. I was told corporate has no say in the franchise that they are private. The shop said they won’t admit to wrong doing or give. Refund. I was placed in a very dangerous safety situation as well from their errors. I would like a refund of $1321.80 the cost of what I had to have my vehicle fixed. Had they done it correctly I would not have had to spend this. Very poor service. I want to warn others about this fraudulent business and how they will damage your vehicle not repair it correctly and put your safety and life in jeopardy! If I do not get a refund here I will take them to court!

  

  Business Response

  Date: 12/15/2022

  Last record we have is from 5/9. At that time we replaced the rear brakes under warranty. I see no other record of customer. If customer is having issues again, they need to return for us to inspect. 

  Customer Answer

  Date: 12/15/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  Midas corporate was called in on this and already reached out to you and your response to them was that no refund will be issued. You have all the documentation. After you doing brakes incorrectly in Feb and then again in May it was time to consult a third party. Which I did and they inspected your work that failed on many levels. If your work was done right I would not have had to spend $1320.80 to have the work corrected. You have all the documentation here uploaded as well. You have already been shown this by Midas Corporate as well so you are fully aware. I am requesting a refund for the unnecessary $1320.80 from Midas I needed to pay the third party to fix the unacceptable work done twice by Midas where I paid already over $1,000. To begin with. Not to mention the unsafe conditions I was put in by your incompetence. This could be going to court for those additional unsafe conditions I and my family was put in where I could be going after more. So I truly think a refund of $1320.80 is more than reasonable!

   

  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 12/15/2022

  Looking at the documentation provided, last time we saw the vehicle was on 5/9. At that time we replaced the rear brakes under warranty. 6 months and over 7,000 miles later, customer went to Monro on 11/17, at that time they found the rear calipers seized causing wrongful wear. 6 months ago when we replaced the pads and rotors, the calipers were working properly or we would have estimated to replace. Nothing more we can do here since customer chose to go to Monro and not return to Midas. 

  Customer Answer

  Date: 12/15/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  Brake pads should last between 10,000 and 20,000 miles. Rooters should last between 50,000 to 70,000 miles! 
  Looking at the mileage records: 
  From February 2022 to May 2022

  a total of 2,405 miles lapsed. So they needed to be replaced. That is not good or right!

  Looking at the time frame May to Nov when these newer pads and rooters that had just needed to be replaced again failed when they should again have worked it is well know:

  Brake pads should last between 10,000 to 20,000 miles and rooters 50,000 to 70,000 miles!

  so the 7,000 miles that was used from May to November should have been fine. 
  Yet again they failed. 
  In May customer asked for calipers to be replaced and was told oh no they don’t need to be done.
  Let it also be noted that when I returned the second time in May because it still was not right you took off the tire and said I did make a mistake and tried to give me a free change which I never returned for.  You said oh there I fixed it. The work as not done correctly! 
  Let us also not forget about the front Axle which was wrongfully cut and burnt causing grease to leak which would also make the front brakes fail.
  There are obviously technician errors and wrongful work was done on my vehicle.

  I should not have had to replace the brakes or rooters in May after having gone only 2405 miles. No should I have had to replace them after going 7000 miles. My caliber should have been replaced much earlier and the work should have been done correctly not causing a Nov caliper seizing rooter and pads to fail. As well as the front done wrong!

  You have put my in an unsafe situation and the work was done incorrectly!

  A refund of $1320.80 is still seeking for wrongful work and unsafe conditions that caused me to pay this yet again.

  I would never return to Midas for work on any vehicle as you could have killed me and my family by your incompetent work and put us in extremely dangerous and hazardous conditions! 

   

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:12/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my wife went in to have a diagnostic service done for the computer in my car. Everything was good I thought I spoke to *** and he explained everything to me. I then said we need schedule a time to have the part fixed and to do a oil change. He said ok gave price for parts and service and then said the oil change does not have to be the full synthetic it can be conventional which is the 34.99 I said are you sure. He knew my car and oil it could take. My wife went in today and went to do the oil change and was told the price being 65.99 plus tax. She said she had to call me and *** who saw us before said she did not have to. My wife said it's a higher cost he said don't bother me I work for ********* he can afford it. It's the principal about it though. You don't quite a price and change it later. Im not sure if he did this because my is a woman or because I am a veteran. When I called he played like he did not know us. Luckily I recorded the conversation in my phone as well as having phone recording of today's conversation where I reminded him him who I was and he said oh I remember but I have to charge the full synthetic price. I said you told us the wrong price you should discount that. He said no. I can't believe Midas treats women and veterans like this during the Christmas season. I call ***** ****** and my CO and they said write the bbb first. ******

  

  Business Response

  Date: 12/13/2022

  Customers vehicle calls for DEXOS2 oil. This is a full synthetic oil. We will only put the oil that is required by the manufacturer in the vehicle due to liability. 

  Customer Answer

  Date: 12/14/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  I said wanted a discount your employee lied about the price and I want a resolution.  I know it requires fully synthetic oil. That's not what I wanted. Your employee was rude and has bad business ethics lying to a veteran and his wife is wrong. Discount is what I want. I told my reserve station how midas lied to military. And all you come back with is telling me the oil.

  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 12/14/2022

  Nothing more we can do here. A full synthetic oil change is $74.99. Customer states in his rejection - "Discount is what I want" - Manager noted in the system  - "Customer told me to go to hell when I informed him his 2016 Chevy Trax takes full synthetic. I quoted customer $59 and he still told me to go to hell." Nobody is taking advantage of veterans and women, if customer wants to have a standard oil change performed on the vehicle, he will need to take it somewhere else, we are not willing to accept the liability and will not do it. 

  Customer Answer

  Date: 12/15/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  I have the recording of when this employee told me a different price. Also when my wife continued to to talk to the employee and was quoted the same price. I recorded the conversations with companies soni don't have to go through this. A situation happened like this 10 years ago. Now I record. I have all phone recordinngs also I will talk to the CEO and my CO from the service. And finish with ***** ******. And yes **** ***** did the same thing to me but I gave the recording to the owner and it was solved. So I will do the same thing. This is not a professional company terrible staff and terrible management.
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the letter i'm trying to send to the President of Midas to get my money back! l've had no luck in finding an email or phone number to contact higher authority. this is absolutely ridiculous.

  December 27, 2022
  
  
  I am writing this letter in regards to my dissatisfaction with the service I received at your **** ****** ****** Location on 7/23/2022. I am requesting my money be returned to me respectfully. 
  
  I took my Toyota Camry to this location to have the rear wheel bearing replaced. I had my own part and purchased the part from ************ and brought it with me unopened in the box for them to use. I dropped of the vehicle first thing in the morning and around about lunchtime I get a call from the Manager of the location stating that they took off the wrong wheel bearing, being the left front wheel bearing. He stated when the technician was trying to put back together the front left wheel bearing it was falling apart and  too far along in the process and it broke and that I would have to pay for their mistake! I was in disbelief and speechless! So your telling me you took off the wrong part, realized after you opened the box that it was supposed to be the rear not the front, tried to put back on and broke it and made me pay for something I didn’t do or come in their for!! I obviously did not want them working on my car anymore and I use that car to drive to *** ****** ******** everyday for work so I needed my vehicle back. I picked up the vehicle with little words to say and unfortunately paid the bill to get my car back knowing I would take this situation up with a higher level. So I got home and realized they never put my part that they never used back in my car. I stopped in 2 days later to pick up my part and there was no packing slip in the box just the part. So in the meantime 2-3 weeks later in August I get a nail in one of the tires on the Toyota. I decide to get all four tires replaced. So when the autoshop was changing the tires they asked me if I had the front left wheel worked on lately. I said yes I did. They told me that one of the lug nuts was stripped and just basically barely hanging on. I was advised to take vehicle back to the place who worked on it and have them pay for a brand new one to be put on. I called Midas on ******. Took it to them and they ultimately replace the stripped lug nut with a new one. So fast forward to Oct/Nov. I am having the rear wheel bearing replaced. I am having a certified technician do the replacement. I let him know about the situation I already had to go through with Midas. I get a call at work from the certified tech letting me know he doubts that anything new was replaced on the left front wheel bearing. I told him to take pictures. The pictures show old and rusty parts!! I even took the vehicle to ********* to have a second opinion and they would agree as well! So I contacted the corporate complaint number on Friday, November 11, 2022. I filed my complaint and was told somebody would reach out within 3 days. Nobody did. So after a week I called back on Friday, November 18, 2022 and talked to ****** ********* and he would be handling the complaint. He told me the owner left me a voicemail. I never received any voicemail at all. I told him the story and uploaded vehicle pictures to prove my story to his email address. Now it’s Monday, November 21, 2002 and I emailed ****** asking the name of the owner of that Midas location. Nothing. I emailed November 22, 2022 asking for an update by the end of the day. Nothing. Now it’s Wednesday, November 23 I call complaint line and spoke with a ********* and asked to talk to ****** about my case. She told me she would put notes in the system for him to contact me. Nothing. Monday, November 28, 2022 I called complaint line again and now they told me they would contact the District Manager, ***** *****, and he would get back with me in two days. Nothing. Wednesday, November 30, 2022 I called complaint line and they were going to send me to the escalation line. I asked her what would that do, that I wanted the President/CEO email. She told me she could not give that information. She said she would give me a call back on December 1, 2022. Still waiting! 
  It's been 3 weeks and I do not want to waste anymore of my time on this situation that Midas created and did not take responsibility for. I trust this is not the way that Midas wishes to conduct business. I once again am respectfully asking for the return of my money.
  Thanks you for your time and prompt attention in this matter.
  
  Sincerely,
  ******* ********
  *** ******* **** **
  *******, **** *****
  
  

  

  Business Response

  Date: 12/01/2022

  Customer will need to contact the DM directly at ************ to arrange to bring the "old" bearing that was replaced from second shop along with the vehicle so he can inspect and verify what bearing was actually replaced by second shop. 

  Customer Answer

  Date: 12/01/2022

  
  Complaint: ********
  
  I am rejecting this response because: Midas has no clue what they are talking about! Midas has the old part! Midas took off the front wheel bearing, the wrong one, then looked in box and realized it was the rear wheel bearing that was supposed to be done, went to put front back on and broke it!! Then because you supposedly put on a new part you charged me! Now 2 certified tech say you never replaced what you said you did!! Then I left with nothing being done to area i initially brought the car in for! You have the old front part!! 
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 12/02/2022

  We replace one of the front bearings.  Customer requested the shop to replace a bad bearing and after inspection they called the customer informing her it was a front bearing that was worn and she had supplied a bearing for the rear.  She did purchase the bearing recommended by the shop.  The reason the customer wanted the bearing changed was to correct an ABS light.  At no point did the shop charge for ABS diag or preform it.  Strictly based of customer request service, they recommended the bearing that could physically be verified bad.

  Customer Answer

  Date: 12/06/2022

  
  
  I have contacted the district manager number , ****** ********, and left him 2 
  Voicemails for him to contact me. I will be contacting the president of the company next. 
  ******* ********