Complaints

This profile includes complaints for Midas Auto Service & Tire Experts - an Employee Owned Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Midas Auto Service & Tire Experts - an Employee Owned Company has 108 locations, listed below.

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  Midas Auto Service & Tire Experts - an Employee Owned Company

  1101 Monroe St Toledo, OH 43604-5811

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  1204 S Reynolds Rd Toledo, OH 43615-6910

  
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  Midas Auto Service & Tire Experts - an Employee Owned Company

  1111 W Alexis Rd Toledo, OH 43612-4203

  
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  Midas Auto Service & Tire Experts - an Employee Owned Company

  900 Tiffin Ave Findlay, OH 45840-5858

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  3011 Woodville Rd Northwood, OH 43619-1427

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car got towed to Midas on the February 12th 2025 , Midas called next day letting me know that I needed a vacuum pump & car will be done tomorrow or Friday the 14th of February . I didn’t hear nothing on 14th so I called and was told car will be done sometime following week . Midas called on 19th car is done and price was 1385 I paid and when I went to my car turned it on it was shaking real bad , I let midas know and I was told that when they tried to take the Vaccum pump apart it shattered into pieces and metal pieces went into my engine and which they had to take apart to clean it out . I ask Midas why wasn’t I informed of my engine being taking apart , the manager of Midas *** ***** couldn’t give me explanation and told me that it wasn’t a Midas job to do and they should of told me to take it to the dealership . I mentioned if that was the case and you couldn’t do the job than why try and do it and now my car is messed up . I didn’t bring my car in this way , Tim told me to leave the car and they’ll look into it . I got a call few days later from Midas saying they tried their best to see what they can do but couldn’t find the problem and suggested for me to tow it to Chevy dealership because that’s the best bet here . I towed it to Chevy dealership from Midas on 2/25/25 and Chevy called with the same exact diagnose information that Midas claim they fixed on my car. I paid Midas 1385 for work that Chevy fixed and would like to be refunded back from Midas please

  

  Business Response

  Date: 03/13/2025

  On 2/12, vehicle was towed in for oil leak diagnostic. The part the customer is referring to was where the leak was, the part was already broke, we did not break. When pulling vehicle into shop it ran horribly as oil was leaking badly. We replaced valve cover gasket and, the vacuum pump that was broken at arrival. After repairs, the leak was gone. The vehicle still ran horribly. As a courtesy we tried to address her continued concerns of the vehicle running horribly with no success, to the tune of $1,309.94 worth of parts and labor at no cost to the customer, documented on the signed RO. We recommended she take it to the dealer as we have done all we could. We truly tried to help resolve her secondary issue of running rough. BUT, the leak the customer had the vehicle towed in for was addressed and repaired. The signed RO was documented - CUSTOMER ADVISED IN DETAIL VEHICLE HAS ADDITIONAL FLUID LEAKS,VEHICLE WILL NEED ADDITIONAL REPAIRS/DIAGNOSTICS TO REPAIR FLUID/OIL LEAKING CONCERN!!! NOTE:ENGINE LIGHT ON PRIOR TO SERVICE AT MIDAS/VEHICLE WAS TOWED-IN. There is nothing more we can do here. We are not refunding customer for the repairs that were made that fixed the customers concerns it was originally towed in for! 

  Customer Answer

  Date: 03/13/2025

  
  Complaint: 23049190
  
  I am rejecting this response because: the problem was not fixed , that’s why it was towed from Midas to Chevy dealership to fix the same problem that Midas claimed they fixed . I sent the documentation showing proof from both shops! 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/11/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 8th ***** ******** says that he had good and bad news I said he said the good news is that the car had only one issue the bad news is its the ***. I said okay.***** paused while speaking as if he was awaiting some kind of reaction from me. I just looked at him asking what is the ***? Which was briefly explained to me. ***** kept reiterating that they were trying to call around to find out about the after market value of the part and that they would let me know while they call around. So I waited nearly two hours. I need the paperwork so I can read over it and get the best understanding of the diagnosis.I waited several More minutes only to leave the store with no information on the 106$ diagnostic I just had done on my car. A receipt was sent to my email only.***** said by the end of the day he would text it to me. That information and response is not normal or right after a customers pay for a *********************** and receives nothing in return. Even Auto Zone prints out the codes on auto zone paper.I returned to the store around 2pm asking for the paper work on my car. *****. He was reluctant to give me the paperwork. Only after me asking many probing questions I was able to determine by ***** that the diagnosis that was supposedly done on the computer DID NOT SAVE. I asked ***** what does that mean? I asked why they couldnt of re- did the diagnosis because I waited nearly 2 hours and why didnt he just be honest with me and tell me that instead of talking to Me about that jeep and not my car? I also asked ***** and waited until he was able to admit verbally that he wasnt being honest I asked *****, so basically you dont have any information about my diagnosis on my car to send to me later because it did not save or something was wrong with the computer he said yes. But he could write the code down for me. I said I cant just take his word for it I need the paperwork work the same paper work I get on letterhead when I get an oil change there.

  

  Business Response

  Date: 03/11/2025

  We couldn't find an ecm so the store did not give an estimate. DM issued a refund for the cost of diag.  Check went out 3/11 USPS

  Customer Answer

  Date: 03/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Love ****

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan-8-25, Had service performed on engine for my *** Sorento which a diagnostic from my *** dealership had determined . Having had years of relationship with Midas , i had no problem trusting the service to be done correctly. Halfway home , noticed smoke rising from the hood . Jan-10-25, returned the car to be checked again and was told the gasket didnt fit correctly. After leaving, i could still smell burning , but the manager told me the oil had to burn off. Also noticed a good amount of oil on my garage floor. Jan-28-25, my 3rd trip to Midas for the same reason. Feb-10-25, manager informed me he is not finding any leaks and perhaps something else is leaking . That is the moment i decided to take it back to the Dealership to get this problem resolved . Feb-25-25, went to *** dealership and had to pay for another complete diagnostics. *** found a good amount of oil from the engine. They completely degreased the engine which Midas should have done. This has cost me much time and extra money . I contacted Midas home office to compensate me for the $174.97 that i had to pay the dealership. The manager offered me $90 that he could approve , but needed to speak to his boss for the total. I asked him to talk to him and call me back. The manager never called me back , so i filed a second complaint with Midas Home office. They told me the owner would phone me within a couple hours. March-5-25, the owner has still not phoned me or tried to resolve this , so i filed a third and final complaint with Midas home office. Feb-6-25, i have decided to ask for a complete refund of $391.73 because of the trouble and numerous visits to Midas, the extra time and money spent and finally , the refusal to resolve this relatively simple issue . My case number with Midas home office is #*******. My invoice number from work performed at Midas is listed below

  

  Business Response

  Date: 03/07/2025

  CUSTOMER ORIGINALLY CAME IN FOR A VALVE COVER GASKET (OIL LEAKING). WE REPACED, CUSTOMER HAD TO RETURN DUE TO THE GASKET BEING PINCHED. WE REPLACED UNDER WARRANTY. WE DROPPED THE BALL NOT SELLING THE CUSTOMER AN ENGINE DEGREASE, THIS DOES NOT MAKE US RESPONSIBLE FOR THE COST OF HAVING IT DONE ELSEWHERE. 

  Customer Answer

  Date: 03/11/2025

  
  Complaint: 23029598
  
  I am rejecting this response because:   After this very long relationship with this Midas location on Britain road, all the money spent for simple jobs such as oil changes and tire rotations to purchasing tires and major appointments, I am highly disappointed that this couldn't be satisfied as low as $90 dollars. The job was not completed by Midas regardless of what their thoughts. The job was completed by the *** dealership on February 25, 2025 after a total of 4 previous visits to Midas with a noticeable smoking vehicle! Midas did perform service, but didn't complete the job causing me extra time and extra expenses. I am hoping for a resolution, but this is something of principal, not about money. 

  ****** *****
  
  

  

  Business Response

  Date: 03/12/2025

  Nothing more we can do here. We are not responsible for the cost the customer paid to have the engine cleaned from an existing leak we repaired simply because we did not estimate as part of the service. 

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday 3.1.25 I took my 2011 dodge Durango on to be inspected for a a shake and burning smell and stalling to start. After inspection was diagnostics was told I need to replace spark plugs and coils also that there was an oil leak leaking into the antifreeze causing the burning smell. Agreed to have both of the those things fixed to fix the issues. Upon retrieving my vehicle the same problems still existed. Was told it was a faulty fuel injector and to bring back on 3.3.25 and they would replace it with labor being free. Returned 3.3.25 at 215 pm the mechanic fixed the fuel injector that still didnt fix any problem. Car is still stalling to start, still shaking when idle, still smelling the burning smell. Im out of $2500 and not one of my problems were fixed. I feel ripped off and sick to my stomach because I dont have that kind of money to throw away. I couldve replaced my entire engine for that price.

  

  Business Response

  Date: 03/04/2025

  We have reached out to customer to get the vehicle back in to inspect. 

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged over two thousand dollars car stoped running about 2 days later had to get a tow truck over one hundred dollars then they said they couldn’t repair unless got a engine, should have said that before was charged over two thousand dollars plus callded main office he took sides with Midas January 10, 2025 date of service.

  

  Business Response

  Date: 02/18/2025

  DM reached out to offer the motor with installation at a rate of $1500.00. Customer informed us they no longer have the vehicle. Nothing more we can do. 

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/18/2024 I took my vehicle to Midas to replace the engine because of a blown head gasket the vehicle wasn’t ready until 12/31/2024 labor and parts cost 3,843.95 I had it maybe a week before it broke down I then returned the vehicle back to Midas in hopes of actual repairs this time but instead the manager of Midas at 5440 Glenway ave Cincinnati Ohio informed me it wasn’t the engine causing the problem so I would have to pay an additional 4,259.98 to maybe fix it I refused more repairs and informed him I didn’t have this problem before so whatever is wrong is a direct result of his negligence and terrible work he apologized and said he’ll try to resolve it On 1/21/2025 I received notice of my vehicle repairs have finished but when I went to pick up my vehicle it wouldn’t start even after the manager used a jump box which shouldn’t be the case because I put a new battery in the vehicle less than 6 months ago I still have the warranty on but not on my persons it’s in the vehicle I then asked the manager why the vehicle wouldn’t start he informed me that because it was cold and sitting for 2 days but with a new battery I didn’t have that problem until I let Midas touch my vehicle. On 2/7/2024 I called Midas inquiring about my vehicle I was informed it was towed the day of without any previous notification by Midas. This has been a horrible process dealing with Midas and everyone involved there. No one I’ve called or talked with at Midas has actually tried to resolve my issue I originally came in for a blown head gasket which an engine should’ve fixed but after taking the vehicle to Midas the exhaust manifold, catalytic converter, and battery all needs repair I just want my car fixed and if Midas couldn’t do that originally I should've been informed far earlier

  

  Business Response

  Date: 02/10/2025

  The issue customer is now having is exhaust. A new engine does not include replacing the existing exhaust, it is replacing the engine only. The DM offered a discount on his bad converters and I even offered to warranty out this engine. He does not want that done, he just wants his refund, which I informed him that we were not going to do. At this point there is nothing more I can do.

  Customer Answer

  Date: 02/16/2025

  
  Complaint: 22914137
  
  I am rejecting this response because:
  There still has been no response from Midas 

  Sincerely,
  
  ******** ***** **

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complaint is for my son he had his car serviced at this Midas location because he broke down at 2:OO in the morning and he decided to have the car towed to Midas because it was close to his house. I am his mother and the reason I'm involved is because I paid the bill. On 11/01/2024 the car was serviced by Midas and the problem we were told was the car needed a radiator, sounded simple enough so we approved the work to be done. When we went to pick the car up and pay the bill I asked why the cost of repair was so expensive 1447.14 for a radiator. The person who checked me out got short with me for asking about the price. This was my first red flag, how could this person treat me this way after I just laid out over 1400. dollars. I felt uneasy about something but I told myself it would be alright. My son drove the car to work and home was off the weekend and Drove the car to work on Monday. At 1:30am Tuesday morning I was getting another call that the car was broke down again. We called the Midas location where the car had been fixed and let them know the car was broke down again. Naturally I was very upset and frustrated, well the employee we talked to was very rude and implied that it was something we had done and said to my son f--k you and hung up the phone. We were afraid to take it back to that location so we had it towed to another location on Riverside dr. that's when we were told the motor was blown. I was devastated how could this happen? I had to let my son drive my car since he works so far out in an isolated area. I am 62 yrs old and have been riding the bus since November when all this happened. I have been so depressed It took me this long to write the complaint. The car we had Midas fix is just sitting broke down since they serviced it. Very bad service.

  

  Business Response

  Date: 01/17/2025

  DM conversation with customer on 11/6:

  I spoke with the customer about 30 minutes ago with **** and the manager standing there had the customer on speaker.
  
  Mr. ******* stated he was driving the vehicle and the vehicle shut down on him and he couldn't get it restarted. Vehicle came in for an overheating issue. I asked Mr. ******* if the vehicle was overheating because that's what the email stated which is incorrect according to *** *******. Vehicle is not overheating.
  
  Offered assistance to get the vehicle back to the store. Mr. ******* said he was afraid to try to start the vehicle so we don't know whether the vehicle will restart or not. I offered to have the vehicle towed in at no cost him to have us look at the vehicle to see what the issue was.
  
  Mr. ******* at first refused and just wanted his money back and I told him that's not how this works. We are not offering a refund not know what the issue is. We don't know what is going on with the vehicle. I explained our warranty if there's anything wrong with the parts on the vehicle it's all covered but we need to get the vehicle there to see if there is an issue.
  
  Then Mr. ******* did agree for me to have a tow truck sent over there so I could get the vehicle looked at. I promised him we would just see what is the issue was and let him know before we did any work because he didn't want us working on his vehicle anymore.
  
  Before I could even call a tow truck, the manager, **** got back to the store from our meeting, and Mr. ******* had already called the store and cussed out our assistant manager there and said he did not want us touching his vehicle or working on his vehicle. Do not send a tow truck here to get the vehicle.
  
  So at this point, Mr. ******* is refusing assistance we do not know what the issue is. We do know that the vehicle did not overheat so that means we fixed what the vehicle came in for and the vehicle shut down on him and we don't know what is causing that issue. And if Mr. ******* is not going to let us help him, there's nothing that we could do and we are not doing a refund which I already explained to Mr. ********

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my truck to this Midas for repair. They charged me 2300 dollars and did not fix the problem with the truck. When I received the truck, it was still not functioning properly. I had to take my truck to another business and spent another 2000 dollars for the proper repair. The Midas on ********* Road did not diagnose the problem correctly, charged me 2300 for work on the vehicle, and when the truck was returned to me, it was still not drivable and the problem was not fixed. I spent ***** dollars on repairs at Midas, and it did not correct the issue that I brought the truck in for them to fix. It is senseless that I spent this money and the truck issue was not diagnosed and fixed properly. I attached a copy of the bill. I would like a refund or at least a major adjustment because the problem was never fixed at this Midas and I had to find another business to fix the truck properly.

  

  Business Response

  Date: 01/14/2025

  Please have customer submit the complete ******************** invoice AND the complete invoice from the secondary location showing repairs made so we can investigate further. I will send an email requesting same to address provided. 

  Customer Answer

  Date: 01/24/2025

  
  Complaint: ********
  
  I am rejecting this response because:  I have sent the receipt to Midas per their request.
  
  Sincerely,
  
  ********* ********

  

  Business Response

  Date: 01/24/2025

  Customer sent me documentation we requested. When we performed service requested, we documented and advised customer internal engine issues. The documentation customer sent me was for parts he bought and had a mechanic friend DIY the repairs. The repairs were not a result of what we did nor did we cause. They were the secondary issues we made customer aware of. 

  Customer Answer

  Date: 01/27/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********* ********

  I took my truck for a diagnostic. And they didn't a bunch of work that I didn't need, after I paid ***** to take my truck out of their shop. I noticed that they didn't do anything to fix it. But they only took my money. And ask me if I wanted fix, I should bring ***** $ more to keep working on it. To see if they could find the problem.. so I walked out of there without a choppy idle. And lights on my dashboard. And *****$ less. 

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consumer Warning: Midas Auto Center in Penn Hills, Frankstown Road Be cautious when taking your vehicle to Midas Auto Center on Frankstown Road in Penn Hills. Over the past four months, I’ve experienced significant issues with their repairs, leading to major safety concerns and financial losses. Here’s a detailed account of my experience: 1. Repeated Repairs and Accidents My vehicle was in their shop more often than in my possession due to repeated improper repairs. Accident 1: Occurred while my wife and daughters were driving the vehicle after repairs. Accident 2: Happened after they “fixed” the previous issue. I was driving 65 mph on the parkway when the passenger front wheel and brake assembly nearly detached, putting my safety at serious risk. I waited 9 hours for a tow truck. 2. Improper Repairs and Costs After spending $6,000 across four visits, I took the vehicle to another shop. They discovered: Multiple parts were installed incorrectly. Some parts were missing altogether. Repairs had caused additional body damage. 3. Damages and Accountability The total damages caused by their work amounted to $16,000, which they admitted but refused to cover. If I report this to my insurance, my vehicle will likely be totaled due to the high repair costs. This is especially frustrating as I recently paid off the vehicle. 4. Customer Ser**** Issues I attempted to address these concerns with their district manager, **** *******, who was dismissive and unprofessional. Efforts to contact higher management, including the ********* and **** ********* of their franchises, were unsuccessful. Contact Information If you’ve faced similar issues with any of the Midas franchises in Pittsburgh, here are the relevant contacts: **** ******* ********* ********* ************ **** ******* ********* ********* ************ Corporate Office (Max Auto Supply Company DBA Midas): ************ ******** **** *************** *** **** ***** ********** ***** ***** ********* ** ********** 

  

  Business Response

  Date: 01/14/2025

  Multiple people have spoke to customer, we have requested documentation supporting the thousands of dollars he is demanding on top of us offering to repair the vehicle at no cost. Nothing more we can do now until customer supplies us with documents to investigate further. We have talked to the 4x4 repair facility that the vehicle is currently at, and have history with the vehicle, they state in their professional and experienced opinion, there is no way that the ball joint nuts could be loose like that with that many months and miles in between our repair and now. They also state the body damage customer is claiming was caused by faulty work on our part was already present on the vehicle. They also told us that the inner and outer tie rods we installed were not cut down a half inch from both as the ready lift kit that is on the vehicle requires, but they did not document or state this caused any issues or damage. 

  Customer Answer

  Date: 01/14/2025

  Complaint: ********

  
  

  I am rejecting this response because: Whoever replied is lying. They told me flat out they were not going to cover anything else other than part of the suspension damage. The 4x4 did not tell them anything that they typed in their reply. I just spoke to ***** ******* *** ****, where the truck is at 10:54 a.m. on January 14, 2025, so they can try again. I am also sending ***** ******* a copy of their lies.

  
  

  Sincerely,

  ****** ******

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car for and oil change, a few days later I noticed oil spots on my driveway. I took my vehicle back to midas, they said they broke a washer and replaced it and said it would fix the issue. A 2 days later I noticed more oil Spots in my driveway and my oil light came on. I went back to Midas they said they think the plug was loose and tighten it. 2 days later the oil was leaking in my driveway again. I took my vehicle to another repair shop. Where I was told the previous company had stripped the plug and put a crack in the oil pan. I called the district manager and informed him what had happened over the last couple weeks, and the oil leaking and staining my driveway. **** the manager told me to take it back to shop and let them know I spoke to him. The manager at the store looked at my car and said there was a crack and he was sorry.He said he would not replace the oil pan but would give 20 off the service. The total was 430 for the repair and still waiting for the damage coat to my driveway again.

  

  Business Response

  Date: 01/15/2025

  I have a call into ******* We will change the oil pan for N/C- This is my fault for assuming the shop did the right thing on her return for inspect.