Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wasnt happy with the service they supplied and had to keep having a supervisor come out and the last time he wanted to know what it would take to make it right I said I would let him know! They came back for the warranty check up and I showed them the mold on furniture and he callled me said take a picture and send it to him . I paid over 22 thousand dollars for this service and if they will do the 75dollar check up every year and not charge me that sooner fine but their warranty doesnt mean much if they didnt take care of my problem and want me to take a picture and clean it

  

  Business Response

  Date: 06/20/2025

  As a company, we are very concerned with taking care of customer issues anyway that we can. We have Made several attempts since the last appointment to make contact with the customer and we have left several voicemails, but we are not receiving any contact back. We are more than willing To Work on a resolution but first we need to make contact as soon as this happens we will do everything within our power to resolve the situation. Thank you.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/17/2023-12/30/2023, 12/30-4/28/2025. We paid EverDry Waterproofing Toledo $29,800.00 in November of 2023 to waterproof our basement with work to be completed on or before 12/30/2023. We had problems from the 2nd day of work onward to the present date. Our waterline was broken, twice. The "team lead", lied to me directly about sealing the exterior of the foundation to footer even after I questioned him because I could tell from the back-fill that they had not dug more than 8 inches. The interior trenching and drain was not initially dug to the ****h agreed upon. The waterproofing material agreed upon initially was not actually used. The ******* was often not actually at the job site. So I had to call the quality **** and have work stopped so the Supervisor could come out and review the state of the job. After that visit the supervisor took over the job as ******* and was on site every day of work for at least part of the day. Almost immediately after the job was supposed to have been completed. Leaks were apparent throughout the basement and contact was made with EverDry to get it fixed. A repair person was sent out to fix the problems, but was not able to address all issues due to a perceived access issue and lack of parts. So I resolved the issue and contacted EverDry to get the areas fixed. A second repair crew person was sent out to complete the last 2 items from the first list installing, a floor drain in the cellar stairs and completing the waterproofing system, where access had been difficult. The new repair person refused to install the drain. They also attempted not to install tile in the trench on the area where the waterproofing system had not yet been installed. They also refused to install full sheets of waterproofing because they did not bring them instead "2-piecing" the section that was not originally installed. Very little rain occurred the rest of the summer. The first significant rain this Spring revealed leaks throughout the basement again.

  

  Business Response

  Date: 05/06/2025

  Sorry to hear your experiencing issues after a conversation with our service ***** They have an appointment scheduled for 5/8 to examine the property.

• Initial Complaint

  Date:04/08/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They started our basement on match eq 2025 they had told us it would be a 3-4 day job we are now on day 7 now they have not shown up multiple times and when they do they work only 4-5hrs we schedule this to fit on my time off work because they promised itd be done in time but its not now they are saying its gonna be at least another 3-4 days every time I call them I get the run around as to why its not done or why they dont call to let us know they will not be here on days they dont show up

  

  Business Response

  Date: 04/22/2025

  As a company we encounter many obstacles in the field of work that we do from worksite conditions, weather, inspections ETC. We are always working to provide great customer satisfaction with everything that we do. In some circumstances the job may progress further than expected which is the case in many fields of construction and as a company we do our very best to accommodate our customers during this process. Our main focus is ensuring that the process of installation is not rushed or installed incorrectly. We apologize for the extension of the project by a couple days and we were thankful to have it completed by the date set forth in the contract. We will continue to provide excellent customer satisfaction to all of the members of the EverDry family, and we look forward to seeing to any needs necessary in the future. 

  Customer Answer

  Date: 04/26/2025

   
  Complaint: ********
  
  I am rejecting this response because: you havent given us written documentation about getting the yearly cost waived for the next 4years because the first year is free so the next 3 after this years inspection 
  
  Sincerely,
  
  ****** Tax

  

  Business Response

  Date: 05/06/2025

  Documentation of the years of our extended warranty has been sent out it should have arrived by now. 

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Tax

• Initial Complaint

  Date:01/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our Sales person promised us in addition to water proofing our house they would also seal all gaps so we would not have a pest problem. They carelessly left over 25 problematic gaps for critters to get in. After bringing this to their attention they sent crews out numerous times and essentially fixed nothing. The uploaded file will show the quote from a pest company to fix all these gaps. Keep in mind this is after they sent 3 crews to fix the issue.

  Customer Answer

  Date: 01/29/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22810103, in which they have made this issue right. I am satisfied with the outcome to where I think that's fair.
  I find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Brian Ross

• Initial Complaint

  Date:12/13/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is making unwanted sales calls despite repeated requests to stop contacting me and explanations that I don't want to do business with them.
  
  My phone number is on the Do Not Call registry and this is a violation of my rights under the Federal Trade Commission's Telemarketing Sales Rule.

  

  Business Response

  Date: 12/28/2024

  Dear ******,
  Thank you for bringing this matter to our attention. We deeply apologize for any inconvenience caused by receiving unwanted calls from our company.
  We take compliance with the Do Not Call Registry and respect for our customers' privacy very seriously. It is concerning to hear that your requests were not honored, and we would like to investigate this issue further to ensure it does not happen again.
  Please contact us directly at ************ we can promptly address your concerns and ensure your number is permanently removed from our contact list.
  Your feedback is important to us, and we are committed to improving our processes to prevent situations like this in the future. Thank you for your patience and for giving us the opportunity to make this right.
  Sincerely,
  EverDry 

  Customer Answer

  Date: 01/02/2025

   
  
  Better Business Bureau:
  
  
  
  I contacted the company through the provided number and spoke to a representative who collected my information. She said it will be relayed to her supervisor and I will not be contacted again.

  Thank you,
  
  ****** *********

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/13/2024, I paid EverDry Waterproofing $3,000.00; my remaining bill to pay is $16,850.00. For mold removal in the basement of my home. After EverDry stated they completed their work, mold was still there. When EverDry refused to come back, I hired another contractor to inspect the basement because I still saw the mold in the basement. The new contractor inspected and saw, black mold on basement walls, behind paneling, and the Tuckpoints were not done properly under steps and outside, also under the deck. EverDry promise to deduct $1400 from bill and did not because my pre-purchase of an E-Z Breathe dehumidifier in 2020 and left another in the basement. Seller Name and Address: Rusk Industries *** DBA Everdry Waterproofing, *******************************************************************************************. Phone ************ or ************. Website: www.everdrytoledo.com.****** ***** - Land Line number is: ************ or cell phone ************.

  

  Business Response

  Date: 10/08/2024

   Our production manager met with the customer on 10/3/24 and between the two of them they have come to an understanding. The main discrepancy was about Everdry performing a service that we do not provide to customers in our contract. As a company we have provided the customer with a few things to compensate for the complications during the job and have made them aware that we are always here to continue to provide service and adjustments if necessary to the waterproofing system we installed. We very much appreciate the business and hope to have a stronger relationship in the future and we apologize for any inconvenience or confusion that may have occurred.
  
  
  

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint on behalf of my mother, Wendy Morgan. She was approached by a door-to-door salesman on 9/17/24 and was offered a free estimate to look at her house foundation. Once inside her home, the salesman "found an issue" and was extremely pushy to have my mom sign a contract to have work done at the price of $25,000. My mom is a senior citizen and lives alone. The salesman scared my mom into thinking that her home was unsafe and she was scared to even live in the house until the work was done. She has only lived in the house for three years.
  When she bought the home, we had a very thorough licensed inspector inspect the house. There were no foundation issues noted at the time of purchase. The salesman told her that she could finance the $25,000 through a bank that the salesman provided. The salesman sat in her living room while she called the bank and got the financing. The salesman said, "I can knock off $5,000 if you do this now. But if I leave, the price goes back up to $25,000." My mother was not allowed to contact her closest family members to discuss the job. Again, a VERY pushy salesman! This is $25,000 that my single mother cannot afford as a senior on social security. Everdry showed up the next day on 9/18/24 and offered her $200 if they could start a day early. She accepted. I went to check on the house later that night to find a trench dug around the perimeter of the house along with an approximately 4'x4'x4' hole in the middle of her back yard. There were no flags nor any paint from Miss Dig as they did all of their digging without clearing a Miss Dig ticket!!! This resulted in a severed communication line and danger around the gas meter. This company does not follow the right processes, preys on senior citizens and scares them into believing things that are not true! My mom is now, unfortunately in a contract with a crooked company. Something needs to be done to penalize them!!!

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thinking I should do something about for possibility of wet basement in my older home. Contacted Ever Dry and met with Salesman in my home the first part of May, 2024. Was given cost, was told work could commence soon and be finished in 4 days once started. Told them they would need to be on site by 8a daily because I could not have any one there and had to work. Was promised this would work. Felt pressured into signing, but did. Work started on May 15, no foreman present, they left early. Nobody on May 16, house unlocked all day for them. May 17, had to leave home open again, but they eventually showed up. Contacted office about these issues. Told me they would not be back until plumber came on 5/28(maybe) and then inspector on 5/31(maybe) and both would require someone at home. I work!!!!! My basement is open to storm run off and more damage.

  

  Business Response

  Date: 05/29/2024

  The consumer called in to report she has reached an resolution with the business and wants to close the complaint.

• Initial Complaint

  Date:04/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently purchased a home for which the prior owners had purchased and maintained an EveryDry service agreement. They have a contract which states the service agreement renews for $35 annually and is transferrable to the new owner. EverDry mailed us a card and a letter stating that we owe them $75 annually to renew our service agreement. I called the previous owner and they confirmed that it was always $35. So I called EverDry to inform them that the bill they sent me was incorrect only to be told that the contract with the original buyer doesn't apply and that I have to renew the service agreement under their current price, which is 75 per year. But that is decidedly NOT what the contract says, it says it is 35 per year and transferrable. ******* said well the contract doesn't say that you get to keep that price. Well actually ******* it does, because when a contract doesn't explicitly state that something can change, you have to go with what the contract says. That is literally what contracts are for. So I consulted legal advice to double check my interpretation of the contract and confirmed that my interpretation was perfectly reasonable. ******* said she would "send it up the flagpole" and would "give me a call back" well that was two days ago and not a peep from her. But she basically told me there is no way they are giving me the old rate without legal action. Which is absolutely ridiculous for all of $40. And of course the service fee is due this month so I'm 99% sure they are just trying to wait me out so the whole contract and service agreement will be void. I'm not bent out of shape over $40 a year, it's not about the money, it's about trying to pull a fast one on new customers and bullying them into paying something that was never agreed upon under threat of having their service cancelled. Absolutely despicable.

  

  Business Response

  Date: 04/15/2024

  We are looking into this and will reach back out.

  Customer Answer

  Date: 04/15/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: there has been no resolution. They said "they are looking into it" which is the same thing I was told when they ******* called me back on April 5th the day after I submitted the complaint. Now 10 days later they are still "looking into it." How hard is it to read a contract?  
  
  
  
  Sincerely,
  
  
  
  **** ****

  

  Business Response

  Date: 04/19/2024

  ******* our  Warranty Department Representative will be reaching out to you to discuss your transfer and address your concerns. 

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told there would be white panels on the basement walls to give the basement a finished look by ***** who sold us the job. It was factored as part of the charge and we was charged for something that did not get done. I was also put under the impression that the entire basement floor was going to be replaced at the time of the price agreement and they only did along the wall. Job done is only worth half of the amount charged.

  

  Business Response

  Date: 03/22/2024

  We have read the concerns of this customer and have already reached out to him. We have already established an appointment with him to go to his home on April 15, 2024 to go over his concerns.