Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attempting to get a breakdown of what was all done to my basement in June (cost) . I want to know what sump costs , dehumidifier and labor costs in writing . I got no manual on the dehumidifier or sump pump. Sump pump alarm goes off frequently - system is fine . Was told that the finance company would supply this via phone . Not a hard copy

  

  Business Response

  Date: 11/06/2023

  We have emailed the manuals and have scheduled an appointment  to inspect  pumps.   We will be happy to answer any questions you have at your service appointment or please call in .    We look forward to seeing you.
  
  

  Customer Answer

  Date: 11/06/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: they are unwilling divulge the cost of air freshner , sump pump and labor cost . I want to know if the repair to the basement really cost 19000.00 or less. If less by how much .
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:10/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consumer states company visited his home on Friday evening October 6 and that he signed some paperwork but did not receive a copy of the contract or the cancellation policy. Consumer called the business today Monday October 9, to cancel and was told that he could not cancel. Consumer was advised that he does have the right to cancel because it has not been 3 business days and today would not count as the *********** is closed due to Columbus Day. He will also be sending a cancellation notice tomorrow by certified mail.

  

  Business Response

  Date: 10/10/2023

  This complaint has no merit as this was never an actual new order, only a proposed quote as the homeowner never gave a deposit. 
  So therefore, there is nothing to cancel and homeowner has no debt or obligation with our company. 
  

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My basement continues to leak after many attempts of them caulking the cracks. I still haven't received my whole home dehumidifier. We paid 22 grand for them to make my basements waterproof. There's still alot of mold growing and my kids are continuing to get sick from the mold. Sept 11 2022 is when they started working on it and a month later they said it's finished. They destroyed my washers water line, the croc that the sump pump is in isn't even sitting straight. They did a horrible job and it's not worth 22 grand.

  

  Business Response

  Date: 10/18/2023

  Our Production Manager spoke with  home owner and came up with a mutual agreement to get concerns taken of.     

  Customer Answer

  Date: 10/18/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *********

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted Everdry on the recommendation of our neighbors. We had water come on through the back corner wall of our basement. The salesman came out and looked around and ran tests and told us we needed to waterproof, which we agreed to using their multi step system. The salesman promised us 12 months no interest if we agreed that day and signed, which we did. From there they came out and installed the EZ Breathe with no issues. When they began the waterproofing the first day they just sent one guy with a jackhammer, he did not finish so had to return the next day to finish that. The job was told to us to be 2 days, which I had taken off work for, but ended up taking them 4 days. After they finished they left behind huge slabs of concrete all over the basement, as well as all over my lawn where they had been mixing it. I also found tools and drill no it’s all throughout my basement. After this I contacted the office to voice my concerns with the state my house was left in, and was put in touch with a service manager. This gentleman made an appointment to come out to go over my concerns as well as do a final inspection of the installation. He gave me a date and time window, then neither showed or called me to reschedule. Fast forward to now and my basement took on 1/2” of water during a storm, while my neighbor with the same system got none. We reached out all day following the storm, until finally being told a tech would be out to look at it, of course one never came.

  

  Business Response

  Date: 09/19/2023

  Our Service Manager has met with the ho and they have came to a mutual agreement of what Everdry will to at the next service appointment to take care of a few issues.   Home owner is satisfied with the resolution.   We look forward to servicing you.

   

   

  Customer Answer

  Date: 09/19/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:07/10/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called Everdry for a free estimate and had a rep come to my house on july 6th, 2023. It was an extensive visit and the rep provided a lot of information. My first reaction was scared and just wanted to get the issue fixed. They gave me an original quote of 24,500. This is clearly a lot of money and was a bit hesitant. The rep then said if i fill one of their open spots in Aug, 2023 he can knock some off the price. I ended up agreeing and signed a contract and applied for financing. I was given to pieces of paper 1. the service contract that showed the work to be completed and the price 2. a notice of cancellation (3 business days which puts be at midnight of 7/10/23. I called on Friday 7/7/23 @ 8:46 am less than 24 hours of the original contract to cancel. I was told that I can't come in to drop off cancellation paperwork but would be REQUIRED to have the rep come out again and fill out additional paperwork. I expressed I did not want this or think this was legal. I was then told that it was a special situation because i had a direct date to start work. Per the law, there is nothing that states any of these special situations. I dropped off and signed the notice of cancellation at their toledo office on 7/10 @ 9:44 am. The front person said all the managers were in a meeting she would take her copy/part and someone would call me back. ***** called me back and said again someone needed to come to my home to cancel. Per law no where does it say any of this. I asked if there was additional paperwork to sign to cancel and he said he didn't know because he didn't know what i had signed up for. Once again per law it doesn't matter what you sign up for, if you are CANCELLING! I am extremely frustrated as it seems like shady business practices after I called on 7/7/23 to cancel and dropped off paper cancellation slip and still no guarantee that it is cancelled.

  

  Business Response

  Date: 08/01/2023

  Our Finance Manager emailed home owner on July 13th, that everything was canceled.    We apologize  for communication issue.  

  Customer Answer

  Date: 08/01/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EverDry completed work in November 2022. $500 down payment on 8.3.22 and $19,784 financed.
  
  An area of discoloration began forming on a limited section of baseboard trim. I called EverDry for professional assessment to determine the source of the problem. The business committed to provide waterproofing services that would resolve the moisture issue emerging in that area.
  
  After the recommended multi-step job was complete, the initial problem persisted. The issue was misdiagnosed as a foundational problem but was actually a leaking pipe, a repair that only cost $300. This led to overly invasive and extremely costly renovation that was ultimately unnecessary. In addition, the work was done poorly, without proper permits, and deemed in violation of Ohio Building Code. A “Stop Work Order” was issued on 2.9.23 by Lucas County, 2 weeks have passed without response. My home is left with greater potential for water damage and even more concerning, a state susceptible to electrical fire. Examples of poor workmanship: sump pump (an open water source) is being powered via extension cord that passes across a doorway and discharged water is pooling less than 10 feet from my home and started recessing back towards the foundation.
  
  I incurred the extra cost of materials to repair the basement walls and carpet and to hire a plumber to repair the leak. I had to take 5.5 days off of work, including unsuccessful attempts to get the situation remedied in a timely amicable manner.
  
  Attempted Resolution: My complaint eventually progressed to the production manager, who came to my home on 1.24.2023. He offered a refund of approx $2,500 for return of equipment and stated he was not willing to offer any other refund/resolution.
  
  I would describe my experience with EverDry as predatory. I was sold expensive work THAT I DID NOT NEED and the issue MASSIVELY compounded after the work was completed with a blatant disregard for quality and safety.

  

  Business Response

  Date: 03/17/2023

  Everdry Waterproofing has been in business for 36 years serving Northwest Ohio and Southeast Michigan.  We offer a full service warranty with each job.   We were contacted by you and your husband to perform a free 20 Point Inspection.   We completed a inside and outside comprehensive inspection along with an air analysis and mold testing.   Our results showed that your foundation was in need of both inside and outside waterproofing.  You were offered our different systems and you  choose the Multi Step. Once the system is installed sometimes there are still  issues not related to the system, which was the case with your water line that was behind the  paneling.  I can see why someone might see this as the only problem, but in this case we have documentation showing moisture issues stemming from no protection on the inside and outside. . Our production manager came out to inspect the work and go over your concerns.  During the visit the sump pump cycled seven times which was from water coming into the inside drain tile that we installed. This shows that you had water issues coming from under the floor.  This has nothing to do with the water line problem.   During your inspection you agreed to make walls bare and accessible which it states on the contract , you gave us permission to do this with you replacing whatever we needed to remove to install the system.  
  After every contract is signed the Home owner has 3 days to cancel the job, you and your husband choose to go forward with the job.
  All necessary permits have been  pulled and will have the proper inspections by Lucas County.  Your Everdry warranty is transferable to the now homeowner once you sell your home.   We stand by our inspection and the work performed.  We apologize and will continue to address your concerns.  
  

  Customer Answer

  Date: 03/19/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  1. The work completed by EverDry was not necessary to address the initial concern that was clearly indicated/communicated to the sales representative.
  
  2. It also cannot be disputed that the work was done poorly and did not meet minimum quality or saftey standards, as supported by the “stop work order” that was issued by a Lucas County and the ongoing work that has to be done by outside professionals to fix the job.

  $20,000 of work that did not resolve the initial concern- AND that has to be completely redone is unacceptable. 

  I am greatly disappointed that your response lacks any sense of accountability or integrity. Unfortunately, I have come to learn that I am not the only consumer that has had an experience such as this and has been left with no other option but to seek legal representation. I have already attempted to remedy this issue by direct contact to your company and if you still do not want to negotiate a refund via the BBB, I will pursue a different route. I would like to note that I did not sign the page of the contract requiring arbitration and will proceed accordingly so that I will be treated with the fairness that consumers are entitled to when they trust a business to come into their home.

  Consumer's Right”, by definition, is the right of a consumer to have adequate information regarding the quality, quantity, potency, purity, price, and STANDARD of the commodity they are using and that they are protected against any malpractices as a consumer.

  Sincerely,
  ******** ******

  

  Business Response

  Date: 03/24/2023

  Attached is the Right
  to Cancel
  
  We are sorry that
  this situation has come up for you. We stand with the refund that was offered.
  $2500 for equipment we can remove from your home but still give you a full
  warranty. We feel, because of personal reasons, you now will have to sell your
  home and are looking to recoup costs because they afford the cost of this
  project.
  
  We are standing by
  our installation and will honor the warranty to the next homeowner that buys
  your home.
  
  Your project will be inspected by Lucas County and the stop
  work order has been lifted.
  

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Everydry came out to our home and gave us a quote on our basement. We agreed to have them start our basement. We were not given a date to start. NEVER informed of a cancelation/contract date of 3 days. We had them out again 2 weeks late because we were having second thoughts. We agreed to go forward with it again. NEVER TOLD ABOUT A CANCELATION DATE. We also NEVER HAD ANY PROCESS START. We did not have a date. We were told possibly in March would have some come out to assess what they need to do. We never had anyone out again besides the salesman. We called to cancel as we realized they were not being honest about what our home needed. We again were never told about a payment. We then have someone just show up at our door HARASSING us for 25% of our contract. One nobody should ever show up to my house demanding money for a job that was never started in any way!! Nor will I have employees harassing us. Not one thing was started on this job. We should not be harassed nor charged any amount of money. I have children in my home when two men show up saying we need to lay them 6k. I felt harassed and threatened

  

  Business Response

  Date: 02/23/2023

  We're sorry to hear customer has changed their mind on moving forward with the project. I do want to address some of their concerns.

  We'll start with the right to cancel. By law, anyone that purchases services in their home does have the right to rescind within 72 hrs. and our company strictly follows the guidelines and adheres to this law. 

  Mr. & Mrs. ********* both signed the contract where it states their right to cancel as well as a separate addendum required by contract law explaining this right.

  In addition, they also agreed and authorized us to put them on a list that if we had openings to start work sooner than the the end of the line if an opening became available, stating clearly we could start as soon as within 24-48 hrs. So we at least scheduled phase one with them to install the ventilation system which they then canceled. I even recall one time them advising us they had an illness in the family when we had an appointment and we rescheduled together for another time.

  At no time were we dishonest about what we we were doing. All decisions were arrived based on onsite testing and discovered evidence. Everything that we mutually agreed on was in writing and customers signed and or initialed at least a dozen areas in agreement confirming so.

  Before the inspector left, he called the company to authorize the order and I myself spoke to the customers where they both agreed again and gave us permission to start processing their order. Incidentally, I have also spoken with Mr ********* since over the phone, and again we agreed to move forward with the project with starting dates.

  From the very first time Mr & Mrs ********* called us requesting an inspection to every time we've been out, it was always by agreed appointment. We never just show up.

  It's unfortunate and I certainly don't like to hear anyone feeling like they are being harassed or threatened by anyone in our company. Our 27 years of servicing customers speaks for itself.

  All we've ever attempted to do is help them in a honest and professional manner based on what all parties agreed to.

  I'm more than willing to have yet another conversation to clear this up one way or the other.

   

  Customer Answer

  Date: 02/24/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  We had 2 confirmed appointments when Everdry came out. We did not have a confirmed nor did we know about the appointment when the guys came and we were harassed about wanting to cancel. And I guarantee there is no proof of myself nor my husband confirming the 3rd appointment. We did canceled over the phone on February 16 and thought nothing more until we had 2 men show up at our house. The men were told we knew nothing of this and told us they find that hard to believe.  So I suppose we also were called liars along with being harassed and threatening lawyers on us.  We had an appointment for "someone to come out and surgery to see what all work they need to do" and yes we have a child that is sick a lot. So we deal with that.  But no one ever came out to do any sort of work. We only met with the salesman. Also we were told that we were getting " a discount" for signing up for them to call us and do the job in short notice. But no one came out! Also yes we signed the contract. We were not told we only had 3 days. What we were told was if we decide to cancel we won't get a discount price and they will have to up the price if we sign up again.  If any work was done I can completely agree with paying but nothing was done. And we possibly would have considered going with this company if we had not felt harassed and lied to. 
  
  
  
  Sincerely,
  
  
  
  ******** *********

• Initial Complaint

  Date:10/05/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 4th, 2022, EVERDRY Waterproofing came to my home to give me an estimate for basement moisture resolutions.
  
  I was given an estimate and told the representative that I would be getting a few more quotes before moving forward with my decision. He asked me who I had coming out and proceeded to tell me all of the reasons why the company wasn't a good company. The representative also offered me a discounted price if I signed the contract that day. He stated that the offer was only good that day and if I wait to get the other quotes, I won't get the special price. I decided to sign the contract, which included a $1200 deposit, the "terms and conditions agreement" and the "notice of cancellation" agreement.
  
  A few hours later I started getting an uneasy feeling and decided I wanted to get additional quotes. I called the company to make them aware of this and they said they had to send out the rep. again. I asked why and he said was it was a "special PO" because of the price discount. I reviewed the cancellation policy, submitted all information required to cancel the order, and now the company says they won't cancel until the rep. comes back to my home.
  
  This is concerning that they are not honoring a written and signed agreement and telling me my contract was "special" and they can't cancel it like a "regular" contract.
  
  I want confirmation of cancellation of my contract per the legal agreement that was given to be by EVERDRY. If additional paperwork truly needs to be signed, it can be scanned and emailed to me electronically. I do not feel comfortable with how they are handling this situation and do not want them back in my home. Especially since I feel that I am just going to be pressured into not cancelling.
  
  At this current moment I am well within my three day cancellation window and I expect them to honor the agreement they made with me without any more hassle or "special circumstances" that have not been legally outlined or agreed to by me.

  

  Business Response

  Date: 10/07/2022

  Your contract has been canceled, and we will be mailing you your deposit check back unless you would like to pick it up or we can shred it.     We understand you would like to get other estimates.  If you have any questions or in the future need our services, please call.     

  Customer Answer

  Date: 10/11/2022

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  It has been made clear verbally that the contract is cancelled and my deposit has been released.

  
  Thank you,
  
  
  
  ******** *****

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a basement in my home. One side is finished with a family room and office and the other side in unfinished housing my washer and dryer. There is a drain in the floor near washer/dryer which backs up from sewer water from time to time unless I have it snaked due to weeds and tree limbs in the lines. In 2021 water was running from the walls of the finished side running into the unfinished side. I called Everdry and they came out immediately and said they could solve the problem by cutting the walls on the finished side half way up (approximately 3 ft) to rail, 10" one wall and then run all new tile all around the inside and outside of the home for $16,500. They said that the outside deck which is cement near the house would have to be cut by a few feet to allow access to dig for the outside tile placement. That was 9/23//2021, with start date 11/21/21. But due to circumstances the work date changed to 2/22/22. They completed the job and I paid $16000. An inspector said the job was OK but not to the specifications, company originally claimed they would do. My complaint is every time it rains water seeps from walls of finished side of basement and into the unfinished side. I have complained to Ever-dry several times. Another inspector came out and said the job was not done correctly. They are due to come back 10/22/2022 and look again. Meanwhile it rains all the time in the basement. I don't have $16,000 to throw away on jobs not done well and had to use my savings for this. I am 71 years old and a widow on Social Security.

  

  Business Response

  Date: 10/26/2022

  We have been in touch and did some repairs and will continue to monitor the area.   We have another appointment set and will do what it takes to get this resolved.     We look forward to seeing you.

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was canceled on twice, the first time due to an illness but they never rescheduled and the air filter/purifier part of the installation was not done, nor any sort of pre-inspection meeting. I have severe chronic asthma and mold and dust set it off, it was my understanding that EZ Breathe would be done and able to filter out dust from the actual construction work. I found out on the last day that the EZ Breathe hadn’t been installed. Several pieces were left uncovered in the basement, furniture and exercise machine included, that now have dust all over them. There was no conversation prior to the job on where would be a good spot for the crock. Luckily my mom texted me and I was able to call in time to have it moved so it wouldn’t be in the main living space in the basement. I wasn’t informed about the need for an outlet in the room the pump would be located or that a deposit would be owed on the final day of installation. They used the bathroom on the first floor (there’s one in the basement) and left giant dirt spots on a white towel. It also looked like they had used the bathroom on the second floor of the house. The day that they were supposed to replant landscaping the guys didn’t know where plants went. Several landscaping rocks are missing and a basement window guard was broken along with a filter vent cover on the outside of the house. At one point I looked outside, sometime between 10:30-10:45 and all the guys were sitting on their phones in the truck. The foreman wasn’t here very consistently, it seemed like he was only here one day and there were several days where he wasn’t here or left early. If he had been around some of these professionalism issues wouldn’t have come up. The water heater was reset at one point and I was out of hot water for a day before it was fixed. Parts of the basement weren’t cemented and a lightswitch was broken in the basement. I had a handrail come unattached, when I used it to go down the stairs it came out in my hand.

  

  Business Response

  Date: 10/07/2022

  We apologies for the communication issues and all other issues.  Our manager has ben out and taken care any service issues that needed taken care.  We appreciate your feedback and will use it to better our service.   

  Customer Answer

  Date: 10/07/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because some of the issues that have come up have caused concerns and problems that I have been dealing with for weeks and every time I turn around another issue pops up. For example one your workers taped two vents on the first lfloor so painters tape was holding down plastic. The painters tape when removed left marks on my hardwood floors. I contacted the company and was told first that they didn’t do it, after confirming that they did do it and calling again I haven’t heard back. This has been a week. People were in areas of my house they shouldn’t have been. Some of the fixes that were provided were only done part way, like I was told the missing landscape rock was fixed and when I walked out there later there was still 3-4 feet of landscape rock missing. You are a company that I trusted to do professional work and agreed to pay over $18,000 and then if I had cancelled would have been charged $5000 to do it! This is not the quality of work that I expect when being charged that amount of money. I’m asking for money to be taken off of my bill to the tune of at least what it would have cost to cancel because I absolutely would have cancelled if I had known that this was the quality of work that could be expected from your company. Replacing stuff YOU broke while installing is the absolute minimum that could be expected of any company doing work that does not even count the many professional issues that came into play like people roaming through my house and the lack of supervision. Not to mention the complete lack of communication that had me needing to stop my worn day to call and prevent the crock getting placed in a living space in the basement or the fact that this still cannot be considered done because I had no idea outlets would be needed in the room the crock was placed because of lack of communication on your part and now there’s a cord stretching into the main room of the basement which is again a living space. This whole project was done entirely unprofessionally and frankly a half-hearted apology and dubious promise that these issues will be taken into account in the future is a slap in the face. Especially considering that there are health issues that were a concern when the EZ Breeze wasn’t installed in time for the rest of the install like I was told it would and I’m an asthmatic. I didn’t turn my heat on for 4 days before it was installed for fear of going into an asthma attack which left my house sub 65 degrees. $18000 project and that was supposed to have been for professional work. Everdry’s end of the bargain was not held up and if you aren’t willing to come to some sort of terms beyond a frankly insulting apology for the number of issues that I listed I will have to look into bringing this to the attention of the media. If you’d like a more detailed list than what was on the official complaint I have a document of issues with the Everdry work that came out to an entire page single typed.

  Please get back to me on this when you can,

  
  
  
  Sincerely,
  
  
  
  ****** *******

  

  Business Response

  Date: 10/27/2022

  Everdry has been working with homeowner to get everything taken care of,  communication is going well.  Everdry stands behind their work and will  continue to work with homeowner.