Business Profile
Medical Billing
APS Medical Billing & Professional ConsultantsComplaints
Customer Complaints Summary
- 74 total complaints in the last 3 years.
- 29 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a bill from **** ******* *** ****** a couple of months ago. At first, I thought it was a scam because the phone number on the bill didnt workit was either constantly busy or wouldnt ring at all. Additionally, the *** provided to pay the bill online was also nonfunctional. When I received a second bill from *** marked as a final notice, I started investigating further. Both bills lacked any clear information about what the charges were for.I later realized that APS is a billing company, but again, both the phone number and the online payment *** listed on the bill were nonfunctional. I contacted my insurance provider, and they confirmed that I owed $0 for the bill. Using ******, I managed to find ***'s website, where my account showed a balance of $240. I then discovered an online message portal on their site and sent an inquiry asking if I owed any additional charges. However, I can no longer access my account, and I have received no response to my message.I am extremely frustrated by the lack of transparency and the difficulty in communicating with the company.
Business Response
Date: 12/30/2024
Patient was contacted on 12/23/2024 to go over claim status and carrier processing. An itemized statement showing a $0.00 balance was mailed to the address on file.Customer Answer
Date: 12/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:12/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business continues to bill me $1047.00 saying that I owe this amount because insurance has not paid. I have sent them several Explanation of Benefit documents showing my patient responsibility is $0.00. I have called them several times, and each time the representative tells me that I am correct and do not owe any money. I documented my last two calls to them.
On May 16, 2024, I spoke with **** at 6:45pm, and he told me to ignore the bill. I received another bill, so on August 19, 2024 at 5:40pm, I spoke with ******** who said to disregard the bill and an updated statement showing patient responsibility = $0 would be on the way. I received yet another bill on November 26, 2024 stating my account was going to be sent to a collection agency in 10 days. I tried to call them again today, but they are closed. Each representative has stated that the required EOB has been received and is on record. I do not owe this company any money. They need to provide me with a statement showing my balance is $0.00.Business Response
Date: 12/04/2024
Account review completed. The patient’s insurance carrier
incorrectly rejected the claim as a duplicate, based on separate facility
charges. The explanation of benefits the patient had received was for the
duplicate claim denial. An appeal was submitted with medical reports on
12/3/2024. Patient was contacted on 12/4/2024 and provided a status.
Please allow 30 days for carrier response. The account will remain on
hold while her insurance processes the claim. Patient will be provided an
update on Dec. 18th.Customer Answer
Date: 12/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22618377, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:11/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After 2-3 notices I already have a Collection Agency Referral. All 3 bills come from different companies it seems and different bills. none of the bills look the same. No explanation for what this is for.Business Response
Date: 11/22/2024
Patient was contacted on 11/19/2024 and charges explained. His
balance of $16.56 was adjusted as a courtesy. An itemized statement showing a
$0 balance was mailed to the address on file on 11/19/2024. No further action is needed.Initial Complaint
Date:11/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a visit with my Oncologist on 2/19/24 during which labs were drawn. The labs were processed through *********** Pathology Institute who apparently uses a 3rd party biller, APS Medical Billing. I had a flex card balance of 367.40 left over from 2023 that had to be spent or I would lose it. After not receiving a bill for my visit I called APS asking why I had not rec'd a bill yet. They explained that because of some type of computer hacking they were not able to submit bills to ins.at that time. I told them that I had a deadline to spend my flex $ and that I wanted them to apply that to my bill and send me a stmt reflecting the pmt. The statement was issued on 3/18/24 showing a bal. due of 2710.00 (pre-ins, adj. amt) minus the 367.40 pmt leaving a balance of 2342.60. After several failed submissions by them to my insurance company, I finally received my EOB showing a bal. due of 1096.07. Unknown to me, my ***** HRA was set to auto pay and they paid the full amount of 1096.07, thus leaving an overpmt. to APS of 367.40. I contacted APS and was told that my ins. made adj. off of the bill and that they applied the overpmt to that. I called BS and said that money belongs to me and I only owe the amt on the EOB less the 367.40 and would like a refund. Neither APS or ***** would take responsibility for reversing the overpmt and after many phone calls and threatening to contact the insurance commissioner, in early October I was advised that APS had reversed the 1096.07 pymt back to my HRA. I then received a new bill a couple of days later reflecting the exact same incorrect bal. of 1096.07. I again called APS and she said that I should not have rec'd a new bill and that they were resubmitting my claim to *****. I left them a message (because by this point no one will even call me back) stating "Why would you need to resubmit the bill again? My bill should be the 1096.07 per ***** less the pmt of 367.40. To date the $ has not been put back in my ***** acct.Business Response
Date: 11/13/2024
Patient’s
insurance carrier processed claim allocating $1096.07 to her deductible. The
deductible was automatically paid by insurance on behalf of the patient and
charged to her HRA account. Per patient’s request, the payment received from
her carrier for $1095.07 was refunded back to her insurance on 10/18/2024. The
check was deposited by her carrier on 10/30/2024. It is our understanding that
her insurance carrier is yet to refund her *** card with that amount. We can
provide the patient with the refund check information. The patient made a payment for
$367.40 on 3/16/24, leaving a balance of $728.67. A voicemail was left
for the patient to call us back on 11.13.2024.Customer Answer
Date: 11/21/2024
Complaint: 22498996
I am rejecting this response because: I still have not received a credit to my HRA from ****** I would like to request a copy of the check from APS Medical Billing that was issued to and cashed by ***** so that I can submit it to them if necessary.,Thank you,
Sincerely,
****** ***********Business Response
Date: 11/27/2024
Two additional calls have been placed out to patient’s carrier,
*****, on 11/21/24 and 11/27/24.
On 11/21, ***** rep stated patient had not been credited the
amount we refunded back to them sent on 10/18/2024. Rep stated she would
escalate to adjustment team and to allow 2-3 business days and call back. Call
**** ****. On 11/22, the patient was contacted and provided the check information,
cashed date, and current status with her insurance carrier. On 11/27/2024, we
contacted ***** again. Call Ref * ****, previous ***** rep escalated to the
wrong department. The request should have gone to their supervisor team. *****
asked for us to wait another 2-3 business days to follow up. Voicemail was left
for the patient to call back with a status update on 11/27/24. The next step toward
resolution is for ***** member services to credit the patient, since they
received our refund check and cashed it. We will follow up with ***** to get a
status within the timeframe provided.Customer Answer
Date: 12/02/2024
Complaint: ********
I am rejecting this response because: I would like to request a copy of the front and back of the check issued by *********** ********* ** ****** After spending several hours tonight on the phone with ***** they are claiming that they have the check but it has not been cashed. I would like to have a copy to send them proof that they have cashed the check.
Sincerely,
****** ***********Business Response
Date: 01/17/2025
An adjustment was missed when the insurance carrier re-issued a
check after processing the claim. A refund for the patient’s overpayment on
acct ending in -98 in the amount of $367.40 has been processed and will be sent
via USPS to the address on file, on 1/17/2025. We apologize for the delay and
any inconvenience this may have caused.Initial Complaint
Date:10/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a bill from this company in the amount of $34.27 stating that an adjustment was made and I owe the remaining balance. I called the medical center where I had my procedure as well as my insurance and both have confirmed that I do not owe any balances.Business Response
Date: 10/22/2024
Patient was contacted on 10.21.24. She was provided with an explanation for the charges and the current balance on the account. She will receive an itemized statement and a copy of the Explanation of benefits from her carrier via mail. The account, with a balance of $34.27, will remain on hold through 12.02.2024 to allow her time to review the documentation.Customer Answer
Date: 10/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ******Initial Complaint
Date:10/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a bill from **************** for $35.76. The bill includes no explanation whatsoever, so I have no idea what is it for. The bill only says "We have billed for insurance for this account. They have notified us that the balance is your responsibility." The bill also refers me to the websites ************************ and **************************, but neither of those sites provides an explanation of the bill. I found numerous BBB complaints about **************, which leads me to believe the bill might be a scam.Business Response
Date: 10/16/2024
Multiple contact attempts completed on: 10/09/2024, 10/11/2024,and 10/14/2024. Voicemails left for the patient to reach out and review their statement. Patients insurance carrier left a balance of $35.76 as patient responsibility. For further information on the account balance, please contact the number on the statement.Initial Complaint
Date:10/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a bill July 2024 which did not match the *** from my insurance company. I contacted the company that same month and was notified that they hadnt received the *** yet and would put my account on hold until it was received. I then received another bill for the full amount again in September 2024. When I called, they had no record of my previous complaint and said that this was the correct amount due. After speaking to my insurance company, they verified I should not pay the full amount, only the amount on my ***. As of today, we have attempted to send the *** repeatedly through our insurance provider. They state they havent received them because there are so many faxes to go through. We have received notification they issued a final notice prior to the most recent phone call. I believe they are overbilling purposefully for their own profit.Business Response
Date: 10/09/2024
Account review completed. Explanation of benefits was received on 10/8/2024 and the account was adjusted accordingly. Per their insurance, there is a balance of $13.53 which remains as patient responsibility. Patient can contact the number on the statement for payment information.Customer Answer
Date: 10/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:09/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been attempting to work with this company since April 2024 to bill my insurance correctly for my medical bills. I have been told every month that they are rebilling my insurance. At one point they billed Medicare. They just keep telling me to call back next month only to get the same information that they need to be rebilled again. Nothing is getting solved.Business Response
Date: 09/20/2024
Three accounts were reviewed ending in -029, -514 and
-100. The laboratory rendering services is out of network with the insurance
carrier. It was determined that the patient would not be responsible for the
balance(s), and the charges were adjusted. A zero balance itemized statement
will be mailed to the address on file.Customer Answer
Date: 09/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ***********Initial Complaint
Date:09/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paid medical bill of $231.62 online on May 23, 2024. Account has a $0 balance online. I have been getting notices from this company that I still owe money. $155.42 for the same bill that I have already paid. I've called my provider & & they state that I owe nothing. This extra charge needs to be removed from this account.Business Response
Date: 09/16/2024
Account review completed. The current balance of $155.42 was left as patient responsibility by his insurance. Multiple contact attempts have been made on: 9/11/2024, 9/13/2024, and 9/16/2024, but we have not been able to reach the patient. Please contact the number on the statement for further information.Customer Answer
Date: 09/17/2024
Complaint: 22270277
I am rejecting this response because:no phone calls were ever placed to my phone number. Insurance provider has shown I have a $0 balance left. This bill is not valid & a duplicate of what I have already paid. This needs to be removed from my account immediately.
Sincerely,
***** ******Business Response
Date: 09/20/2024
A personal check in the amount of $155.42 was posted to the account today, 9/18/2024. A zero balance statement will be mailed to the address on file.Initial Complaint
Date:09/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I receceived a bill for $39 and have no idea what it is for. They say Blue Cross of TX on 7/09/2024 paid 98.34 and an adjustment of 154.16 was made, sure that is the ageed upon fee by BCBS. Now they want an additional $39? For what? They don't even list the DR or the medical reason I owe this? How would I know who a company in Toledo Ohio is representing or what DR this is even for? Terrible billing practices.Business Response
Date: 09/06/2024
Account review completed. Explanation of benefits was received
on July 15th, 2024 and an adjustment was applied to the account,
leaving $0.00 patient responsibility. An itemized statement showing a $0.00
balance will be mailed to the address on file.
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