Business Profile
Medical Billing
APS Medical Billing & Professional ConsultantsComplaints
Customer Complaints Summary
- 74 total complaints in the last 3 years.
- 29 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Like all these other people, I received a bill stating that it would be placed on my credit report when my insurance company has paid the bill for pathology already so there is no reason to contact me with a bill of $149. When you call the number you get placed on hold and no one ever answers the phone, and that screams scam.
Business Response
Date: 09/11/2024
Patient was contacted several times to provide the explanation of benefits she received. Documents have not arrived as of yet. Patient called in and provided insurance information on 9/05/24. Eligibility was reviewed and claim filed to carrier the patient provided. Please allow 45 days for carrier processing.Initial Complaint
Date:09/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 04/23/2023, I had a medical service performed. APS billed me the full amount charged to my health insurance, Blue Shield of CA. $394.00. My EOB only authorized $147.31 as patient responsibility.
I called APS Medical Billing multiple times approximately in Aug/ Sept 2023.
On 9/26/2023, from my local UPS office, I faxed a copy of my EOB and fax coversheet saying “Bill I received is significantly different from health insurance’s EOB” listing out my account and claim numbers, with my contact information. The fax was sent to APS Medical Billing (************ Atten: Virginia as instructed by a phone rep. I have in my possession the fax sheet printout receipt.
I had contacted APS medical multiple times, and alerted them of the discrepancy. I have not paid anything towards this bill yet, as I do not recall receiving a bill with the correct authorized amount.
As of 8/23/2024, I have received a letter from a debt collector, Rash Curtis, for the full unauthorized amount of $394.00, plus $52.53 interest charged.
I have felt quite distressed by this ongoing issue, and my valuable time as a mother of a disabled child has been wasted by their failure to make the corrections I alerted them to, and that is not considering my time and cost in sending the fax. I now in 2024 have had to track down my old paperwork, and spend time sending an email to dispute the debt collector. I have probably now spent close to 4 hours trying to resolve this issue.
Please investigate for intentional fraud!Business Response
Date: 09/11/2024
Explanation of benefits applied to account. A missed adjustment
resulted in the overdue balance. The account has been adjusted to a $0.00
balance. The collection agency was notified on 9/4/2024, that balance was
adjusted, and account will be omitted from credit report. Attempted calls to
patient placed on 9/4/2024, 9/5/2024, and 9/10/24 were unsuccessful. We
apologize for the inconvenience this may have caused.Customer Answer
Date: 09/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****Initial Complaint
Date:08/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I receive my first bill from Anatomic Path Associates in February of 2024 for a balance of $210.00. Called Anatomic Path Associates in February and advised per my insurance balance was paid in full. My Insurance called Anatomic Path Associates with me on the line and advised the balance of $210.00 was paid in full and I have no patient responsibility and faxed the Explanation of Benefits to Anatomic Path Associates. I got a final notice dated 4/9/2 from Anatomic Path Associates in which again Insurance called them and advised I did not owe. I got a call today 8/9/2024 from ************************* advising my that Anatomic Path Associates has sent my account to them to retrieve payment. Anatomic Path Associates has been advised multiple times and has my Explanation of Benefits form my insurance provider however, refuses to apply my insurance payments. I am not being advised by ************************* that I need to pay the balance in full or they will seek other action against me.Customer Answer
Date: 08/21/2024
I have attached billing statementCustomer Answer
Date: 08/29/2024
[[BBB TRANSCRIPTION VIA BBB PORTAL. BBB REQUESTED COPY OF BILL/INVOICE, CONSUMER FAILED TO ATTACH]]
BBB processed complaint. No attachment.
Business Response
Date: 08/30/2024
Account review completed. The explanation of benefits was applied to the balance on 7/27/24, and the account is currently reflecting a zero balance. A request was sent to the collection agency on 8/9/2024 for the record to be omitted from the credit report. The agency has confirmed the request was completed on 8/13/24, and they will be sending a letter to the patient. The patient will be mailed an itemized statement.Initial Complaint
Date:08/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The hospital that performed an endoscopy used Apex Pathology for the biopsies on 2/12/24 on 4/02/24 I received a bill from Apex for ***** as my portion of the responsibility. This correlated with the claim summary from my insurance and I promptly paid the bill. I had no further correspondence with Apex then on 8/07/24 I received a Final Notice of collection stating I had 10 days to pay $590.20 the Insurance Plan discount in full or this would go to collection and reflect on my credit rating for 10 days. I called my insurance and confirmed they had been paid in full and as an in network provider did not have the right to collect this amount. I called Apex and was told they would review it but on their website and call in line It still says I owe $590.20 and must pay immediately of it will go to collectionBusiness Response
Date: 08/20/2024
Account review completed. The explanation of benefits was applied to the account, and the balance adjusted accordingly. The patient will receive a refund in the amount of $42.80. We apologize for the inconvenience this has caused. A voice message was left for the patient on 8/19/2024.Initial Complaint
Date:07/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to resolve a bill that has been paid by my insurance company, 90 Degree Benefits. The bill for $83.28 was paid 3/19/24 with a check sent. The charge was for a Colonoscopy done 8-30-23. I have received a billing every month and I have called and sent detailed explanations along with copy of the check and have gotten nowhere. Now APS is threatening to send billing to a collection agency.Business Response
Date: 07/30/2024
Account review completed. Patients carrier will reissue the payment since their original check for $83.28, issued on 3/19/2024, was never cashed. Patient was contacted and informed. She will have a $0.00 balance, once the check from her insurance is posted. Account was placed on an administrative hold.Initial Complaint
Date:07/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im seeing a lot of the same complaints as everyone else . I would like to know why Im getting a final notice when I have not received any other bills or the first notice. Also I have yet to receive an itemized notice when Ive asked over and over again. So I think this is a scam company going after anyone they can when I contacted my insurance I am up to date on all my bills.Business Response
Date: 07/30/2024
Patient was contacted on 7/29/24 to explain the charges. Her balance has been adjusted as a one-time courtesy.An itemized statement reflecting a $0.00 balance will be sent to the address on file.Initial Complaint
Date:07/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a bill from them that stated I owed $555.00. I contacted my insurance who said the claim was paid out and I have no responsibility. We got on a three way call to figure out what happened. They asked the explanation of benefits be resent. I used the local library's scan to email service to send the explanation of benefits to the customer ********************** email I was given over the phone on 06/18. I checked my account using their website and it still shows I owe a balance of $555.00Business Response
Date: 07/16/2024
The Explanation of benefits was received and account was updated on 7/5/2024 to a $0.00 balance. Patient will be mailed a zero balance itemized statement for her records. Patient was contacted via voicemail on 7/16/24.Customer Answer
Date: 07/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:07/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
APS billing is stating that we owe them $44.00 even for a “pathology” that happened in November of last year. When looking at my EOB, it stated that my insurance covered everything in full because I met my out of pocket maximum by the end of October due to having a baby. Not only did they not send us a bill for over 6 months, they are now trying to charge me for something insurance covered in full.Business Response
Date: 07/11/2024
After completing the
account review, the claim was not submitted to the patient’s insurance due to a
system issue. We have adjusted the balance to $0.00 as a courtesy, and we
apologize for the inconvenience this may have caused. We left a voicemail
(7/9/24) and mailed an itemized statement with a zero balance to the address on
file.Customer Answer
Date: 07/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
Date:05/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In December I had a service performed by *** pathology. My insurance promptly paid the bill in full in January, with my patient responsibility being $0 as I had already in my out of pocket **** This is stated on my EOB. Despite this, I received a bill from aps med bill in March for the same service. I sent my EOB in to a supervisor named Virginia and also provided the claim number from my insurance over the phone. I was told it would take up to a month to handle. It has now been 1.5 months and aps is STILL saying I owe a bill! Instead of contacting ***** to verify the claim number I provided, they simply sent me ANOTHER bill in April saying it was denied. I plan to report them for balance billing as clearly thats what this is. This business is clearly attempting to scam people.Business Response
Date: 06/06/2024
The patients explanation of benefits was received for the date of service, on 06/04/2024 . We confirmed the charges had been billed under the previous ******. On 6/5/2024, the charges were deleted from our system based on the carrier remit. A statement showing a $0.00 balance will be mailed to the address on file. We apologize for the inconvenience this may have caused. The patient has been informed.Initial Complaint
Date:05/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have reached out to APS multiple times through phone and email to zero out my $705 balance.
Humana (Tri Care East) is saying I should report this to their fraud department as the bill has been cleared out with a offset to the provider that was agreed upon by the provider and is closed out. The EOB shows the $0 patient responsibility.
APS supervisors told their phone agent to tell me it would be corrected, but there is still a balance of $705, three weeks after providing the EOB. This balance of $705 needs to be reduced to the correct amount of $0 immediately. Account # *********Business Response
Date: 06/04/2024
The remit from the patient’s insurance was obtained and posted
to the account. An itemized statement showing a $0.00 balance was mailed to the
address on file and the patient was informed on 6/3/2024. We apologize for any
inconvenience this delay has caused.Customer Answer
Date: 06/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21758935, and find that this resolution is satisfactory to me.
Sincerely,
******* *******
APS Medical Billing & Professional Consultants is BBB Accredited.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.